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Overview of Hotel Santo Domingo

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Seasonal outdoor pool
Seasonal outdoor pool
Seasonal outdoor pool
Minibar, in-room safe, individually decorated, individually furnished

3.8/5 Good

Guests rated this property 3.9/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Restaurant
  • Breakfast Available
  • Business Services

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided

Explore the area

    Popular LocationGran Via Street1 min walk
    Popular LocationLope de Vega Theatre2 min walk
    Popular LocationPlaza Mayor9 min walk
    AirportMadrid (MAD-Adolfo Suarez Madrid-Barajas)28 min drive
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About this area

Madrid

Located in Madrid, Hotel Santo Domingo is connected to a shopping center. Teatro Rialto and Lope de Vega Theatre are cultural highlights, and some of the area's notable landmarks include Plaza de Santo Domingo and Plaza de Callao. Check out an event or a game at Santiago Bernabeu Stadium, and consider making time for Madrid Wax Museum, a top attraction not to be missed. Guests appreciate the hotel's central location.
Visit our Madrid travel guide
Popular Location

What's nearby

  • Gran Via Street - 1 min walk
  • Lope de Vega Theatre - 2 min walk
  • Royal Palace of Madrid - 8 min walk
  • Puerta del Sol - 8 min walk
  • Plaza Mayor - 9 min walk

Getting around

  • Santo Domingo Station - 1 min walk
  • Madrid Principe Pio Station - 16 min walk
  • AirportAdolfo Suarez Madrid-Barajas Airport (MAD) - 28 min drive

Restaurants

  • Sando — 1 min walk
  • Gin Club Cuevas de Sando — 1 min walk

About this property

Hotel Santo Domingo

Shopping hotel connected to the convention center in Madrid with restaurant
Along with a restaurant, this smoke-free hotel has a nightclub and a bar/lounge. WiFi in public areas is free. Other amenities include a poolside bar, a rooftop terrace, and self parking. All 200 individually decorated rooms feature free WiFi and minibars. For a bit of entertainment, plasma TVs come with digital channels, and guests will also find room service and hair dryers.
Hotel Santo Domingo offers 200 accommodations with minibars and safes. These individually decorated and furnished accommodations include desks. Plasma televisions come with digital channels.

Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

Recreational amenities at the hotel include a seasonal outdoor pool.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional sanitization guidelines of Measures to reduce infection (Spain)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking: EUR 31 per day

Food and drink

  • Cooked-to-order breakfast available for a fee 7:00 AM–10:30 AM on weekdays and 7:30 AM–11:00 AM on weekends: EUR 11 for adults and EUR 11 for children
  • 1 restaurant
  • 1 poolside bar and 1 bar
  • Room service available

Things to do

  • Nightclub
  • Seasonal outdoor pool

Family friendly

  • Babysitting/childcare (surcharge)
  • Dry cleaning service
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • French
  • German
  • Italian
  • Spanish

Business services

  • Business center
  • Meeting rooms
  • Conference space

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Braille signage
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Blackout drapes/curtains
  • Linens

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels

Entertainment

  • Digital channels
  • Plasma TV

Food and drink

  • Minibar

More

  • Desk
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • Safe
  • Turndown service

See similar properties

Policies

Check-in

Check-in from 2 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
The credit card presented at check-in should be the same card used at time of booking. If the credit card holder is not on the reservation, guests must contact the property in advance of arrival to confirm identification.

Renovations and closures

The following facilities or services will be unavailable from September 9 2020 to December 31 2020 (dates subject to change):
  • Dining venue(s)
The following facilities are closed seasonally each year. They will be closed from September 30 to May 31:
  • Swimming pool

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: EUR 11 for adults and EUR 11 for children (approximately)
  • Self parking fee: EUR 31 per day
  • Equipment fee: EUR 3 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector, a security system, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property’s equipment fee is charged for use of pool towels.

We should mention

Cash transactions at this property cannot exceed EUR 2500, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from June to September
No pets and no service animals are allowed at this property

Property is also known as

Hotel Santo Domingo
Hotel Santo Domingo Hotel
Hotel Santo Domingo Madrid
Hotel Santo Domingo Hotel Madrid

Frequently asked questions

Can I cancel my reservation for free at Hotel Santo Domingo and receive a full refund?
Yes, Hotel Santo Domingo offers free cancellation on select room rates, because flexibility matters! Please refer to Hotel Santo Domingo cancellation policy on our site for more details about any exclusions or requirements.
Does Hotel Santo Domingo have a pool?
Yes, this property has a seasonal outdoor pool.
Is Hotel Santo Domingo pet-friendly?
No, pets are not allowed at this property.
How much is parking at Hotel Santo Domingo?
Self parking is available for EUR 31 per day.
What time is check-in at Hotel Santo Domingo?
Check-in is from 2 PM - midnight.
What time is check-out at Hotel Santo Domingo?
Check-out is at noon.
Where is Hotel Santo Domingo located?
Located in Centro, this hotel is steps from Plaza de Santo Domingo, Gran Via Street, and Teatro Rialto. Lope de Vega Theatre and Teatro Compac are also within 5 minutes. Santo Domingo Station is only a 2-minute walk and Callao Station is 3 minutes.
3.8
Good
5 - Excellent
260
4 - Good
419
3 - Okay
197
2 - Poor
74
1 - Terrible
29

3.9/5

Cleanliness

4.0/5

Staff & service

3.7/5

Amenities

3.7/5

Property conditions & facilities

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020

3/5 Okay

Travelled with partner
Happy face iconLiked: Cleanliness, property conditions & facilities
The hotel is great, location is really good, rooms are good ( a bit complicated to connect with some of them due to the hotel being two different buildings connected), Pool and bars are really good too.
Stayed 1 night in Jul 2020

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with Excellent Location
Very Nice hotel with excellent location. Near all the important and tourist places, Gran Via, Total Palace, Puerta del Sol, Plaza Mayor, Retiro Park ... You can visit all the city on foot.
Stayed 4 nights in Mar 2020

4/5 Good

Happy face iconLiked: Cleanliness, staff & service
Sad face IconDisliked: Room comfort
Madrid Visit
On arrival were asked if we wanted to upgrade for €50 as the room allocated was allegedly quite small, we agreed to upgrade and our first thought was how small the original must have been as the room we had was not big at all. The bathroom was nice and big. I would also recommend the hotel has some English speaking tv channels other than sky news and cnn. The room was very warm, very uncomfortable we told the lady on reception, she said it was because they turn off the air conditioning in the winter. I asked if they could not regulate the temperature, however she did offer another room. We told another receptionist the following day and he managed to get it sorted. Madrid is a fantastic lively place to go for a short city break. I would definitely go again, the metro system is by far the best way to get about as its cheap and easy to use. Would advise to download the app for metro as it’s very good and caters for other countries too.
Stayed 5 nights in Mar 2020

3/5 Okay

Happy face iconLiked: Cleanliness, staff & service
Good location, check in was easy and quick. Nice decorations. Room was overly hot and thermostat did not seem work in the 20th century tower.
Stayed 1 night in Jan 2020

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