6/10 Okay
Jose
Travelled with family, Travelled with partner
Apr 26, 2024
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location with stores and restaurants within walking distance. For the reservation being VIP access, the experience was mediocre. The entrance to the hotel is nice, just a very small lobby with limited waiting space. Our room was overall clean, the down sides were the thin walls as we could hear thuds, people coughing, and water running through the plumbing when someone showered or used the bathroom. Our window view was facing other walls so we kept our blinds and curtains closed the entire time. Our first night started off with an unpleasant experience. We’d traveled over 12 hours, were too tired to go out and dine inside a restaurant so had an idea to pick up some fast food and have dinner on their beautiful rooftop terrace. While we were eating, one of the employees came up to us and told us we weren’t allowed to eat outside food on the terrace adding “this is not a Burger King this is a hotel we cannot bring this food here”. The employee’s demeanor ruined our night so went to our bedroom and finished eating there. In my opinion a simple “Sorry we do not allow outside food on our terrace but you can finish in your room” would have been sufficient without the Burger King comment because I understand hotels have policies (I am not arguing about the policy but how the employee handled the situation). Lastly, I was surprised to find that we had to pay for breakfast as all hotels I have stayed at have been complimentary. We paid about 120€ total for breakfast.
Jose
Stayed 6 nights in Apr 2024