Excellent service, wonderful neighborhood. Will definitely stay here next time I am in Madrid. The staff went out of their way to meet any of the needs of our family of 4. The rooms were impeccably clean and comfortable. The lobby is welcoming and free popcorn and sweets were available each afternoon. When we all got sick over the holidays, the hotel offered to call in a doctor--at no cost (and even referred us to a private clinic when my mother, staying at a nearby VRBO, needed medical assistance.) In addition, they have a relationship with the terrific pharmacy across the street. (7, Lopez de Hoyo) Awesome, knowledgeable, and kind pharmacist, Lda. Diana Vitoria Martin and her staff tended to our family of 4. She was a good listener, well-informed, and addressed our questions with patience and care. She even offered to bring medications to the hotel if we did not feel up to picking them up. All in all, the best pharmacy experience ever. Highly recommend. My one small criticism of the hotel is that although the breakfast is good, the lunch & dinner offerings are subpar and overpriced. But, only a block away, there is a hidden gem--a restaurant called Alright, which offers an Iberian twist to classic BBQ that is fun, delicious, and affordable. Don't miss it. It's always packed with locals for their two evening sittings, so make reservations.