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Reviews of Madison Plaza Hotel

3 out of 5
Madison Plaza Hotel
East Washington Avenue, 3841, Madison, WI

Reviews

6.6
Rating 10 - Excellent. 165 out of 1000 reviews" "
Rating 8 - Good. 328 out of 1000 reviews" "
Rating 6 - Okay. 223 out of 1000 reviews" "
Rating 4 - Poor. 161 out of 1000 reviews" "
Rating 2 - Terrible. 123 out of 1000 reviews" "

6.4/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

6.0/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

6/10 Okay

Todd

Disliked: Cleanliness, property conditions & facilities, room comfort
Pass this one up
Pretty sketchy place. Hotel staff was nice but the lodging is dirty and decrepit. Cannot recommend
Stayed 1 night in Aug 2021

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Airport Proximity
Stayed here due to airport shuttle offering Room was large with king bed and coffee maker. Room was clean and bed comfortable.
Stayed 1 night in Aug 2021

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay in your car or literally anywhere else
I did not realize it was legal to let a homeless shelter smell this bad. Maybe if it doubles as a truly awful motel, it is okay?
Stayed 1 night in Aug 2021

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This property needs a lot of cleaning and updating. The carpet in the hallways has massive stains all over that look like someone was murdered and dragged down the hallway. The smell of the hotel was also gross. My husband and I didn't even want to breathe in the elevator because of the smell. Our bathroom sink didn't drain the water very well and it leaked from the pipe all over the bathroom floor. Our bed linens looked like someone had laid on them, so we were unsure if they were even clean. I chose this hotel because it was the closest one to the airport and I booked without reading reviews, my mistake that I won't make again.
Stayed 1 night in Aug 2021

8/10 Good

greg

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel with airport shuttle
They picked me up from airport in a older minivan when I called right away. Two other places with airport shuttles said they were not running due to staffing and to take a cab or ride share. Staff was very friendly. Breakfast was typical hot and cold items. Staff always asked if I needed anything. Not a 4 star hotel but not a dive either.
Stayed 1 night in Aug 2021

2/10 Terrible

Gerald

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Avoid this place
This place was filthy. Outside doors were broken, hallways smelled moldy, parking lot was full of trash. Felt very unsafe.
Stayed 1 night in Jul 2021

4/10 Poor

Michael

Stayed 1 night in Aug 2021

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
It wasn’t the worst
I thought it’s have been a little nicer from what I gathered from the reviews. I think people may only like it because they have a pool. My room was alright despite the weird smell that never seemed to go away. I had just enough towels. I could’ve used more. It seems at night some suspicious activity goes down. And why does the door get locked at night? People are out late and need to get back to their rooms. The guy came and opened it after knocking on it a couple times, but why it was locked was strange to me.
Stayed 2 nights in Aug 2021

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It is old & run-down. This entire property needs alot of updating & fixing everything. The room was so gross that if we hadn't been driving all day, we would have left & found another. To stay we brought blankets in from the car & did not sleep in the beds. it is disgusting!
Stayed 1 night in Aug 2021

4/10 Poor

Jim

Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

2/10 Terrible

Autumn

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021

6/10 Okay

Christine

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2021

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The bar/restaurant was shut down, despite being used in the ad as an available amenity. Several doors to access my wing of the hotel from the parking lot were broken, forcing me to carry my luggage twice the distance. The landscaping and exterior made the place look like an old abandoned building from a movie set. The room itself and the pool area had no major issues and was the only reason we stuck around.
Stayed 2 nights in Jul 2021

6/10 Okay

David

Liked: Cleanliness, staff & service, room comfort
Great staff, poor signage.
The staff was very friendly and helpful. The hotel had stairways that smelled of smoke. Worst of all, very poor signage. Several people, myself included could not find the lobby because of very few signs.
Stayed 1 night in Jul 2021

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jul 2021

6/10 Okay

Vikki

Disliked: Cleanliness, property conditions & facilities
Ok but won’t be returning
The room was a good size and the bed was comfortable but there was a strange odor throughout the hotel and in the bedroom. Sheets and towels were clean but I won’t be returning. Hotel needs a complete updating wall paper is peeling off walls, carpet is torn and stains everywhere. I am not very picky but this was below my expectation
Stayed 1 night in Jul 2021

4/10 Poor

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very old, dirty, and badly in need of renovation.
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than a tent in a storm I guess
We decided to stay here when a stormfront rolled through the campgrounds we were staying at. When we arrived, there was a large amount of people standing outside smoking, who watched us pull in. After check in (which went smoothly) we went to use a cart to move our stuff into the room, as we were not comfortable leaving anything in the car, and the cart barely worked. After taking the elevator up to the second floor, we found there was a small set of stairs we had to go down to get to our room. If you’re on the second floor with a number of 200-300, the room is not wheelchair accessible. Most of the property stank of weed. There were people in adjacent rooms yelling. When we woke up the following morning, we noticed there was a plastic bag tied over the smoke alarm to allow people to smoke in the room. Overall, a sketchy and not very nice hotel. However, it does beat staying in a tent in a Thunderstorm, but not by much.
Stayed 1 night in Jul 2021

4/10 Poor

Mai

Disliked: Cleanliness, property conditions & facilities, room comfort
The facility really needs updates, hallways carpet too dirty and smelly. The furnitures in the rooms and in the cafeteria are so old and sticky. The blanket and sheets are old.
Stayed 2 nights in Jul 2021

4/10 Poor

Duane

Disliked: Cleanliness, property conditions & facilities, room comfort
Needs improvement
We arrived at airport….hotel has a shuttle….called and no shuttle…..hotel paid for a taxi….took too long…there was trash on the floor in elevator during our stay….did not see any employees working….no cleaning people …. In the room….2 lamps did not work……phones don’t work….no blanket on bed…. Breakfast was ok…..overall disappointing
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The indoor pool was closed and the buffet was also closed. I ended up canceled my reservation and stayed in a different hotel.
Stayed 2 nights in Jul 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Close to airport
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Bugs bugs and more bugs....had to get new room keys 4 times...breakfast sucked
Stayed 6 nights in Jul 2021

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Beds are okay, lots of stains on ceilings, building smells pretty heavily of smoke. A/C worked well
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jul 2021

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Stinky rooms and hallways with dust smell, no cleanliness.
Stayed 1 night in Jul 2021

2/10 Terrible

Susan

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Deceptive. Don’t stay here
Hotel was extremely dirty and smelled of smoke. The beds were uncomfortable and you can see where others had slept. The bathrooms were gross. The pictures are deceiving. I want a refund.
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
This property is unfit. This is an old dirty, smoking pot & cigarettes! Disgusting, unsafe
Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2021

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The sink did not drain. The bathroom floor was dirty. There were no bulbs in the lamp. The bedspread was dirty. The bed was comfortable and there were numerous pillows.
Stayed 1 night in Jul 2021

8/10 Good

Steve

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They had roaches and I need a refund
Stayed 1 night in Jun 2021

6/10 Okay

Shawn

Liked: Room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2021

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
I cancelled my reservation, people at front desk were friendly, the pool were closed and breakfast included was closed. I had to stay at different hotel.
Stayed 2 nights in Jun 2021

6/10 Okay

Sherry

Liked: Staff & service, room comfort
Disliked: Cleanliness
Very friendly and helpful staff. Found hallways in desperate need of renovating could use new paint but most of all is the smell the second you open main door. Really made me rethink staying. Lobby was beautiful and smelled good and my room was ok. Carpets in whole building need replacing, they are old and musty and sticky
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Convenience, Location Price amenities
Stayed 1 night in Jun 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
there were individual dead bugs on the bed, the couch, the table, and inside cups that were covered in plastic. The staff was nice and helpful - checkout time is at 11, unlike other places I know
Stayed 1 night in Jun 2021

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Cancelled at check in
Indoor pool advertised but empty of water. Same with hot tub. Smelled bad. Poor quality mattresses. Friendly staff.
Stayed 2 nights in Jun 2021

6/10 Okay

Rebecca

Travelled with family
Disliked: Property conditions & facilities
No amenities
The hotel wasn’t dirty but it was older and dingy. We smelled marijuana in the hallway a couple times. Our room also smelled a little damp. My biggest problem was that the staff gave very little information including the fact the the pool and hot tub were not open. I feel like this type of room was worth half of what I paid since there was no pool, no hot tub, no breakfast, and no restaurant. Almost all amenities listed for the $90 room were unavailable. The listing both on hotels and on their website never made any mention of all of the unavailable amenities. Was definitely not worth what I paid.
Stayed 1 night in Jun 2021

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
n.a.
Stayed 1 night in Jun 2021

4/10 Poor

Peter E

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fooled by pics in Madison
Run down and unkept. Don’t be fooled by the pictures on the internet. Rooms are dirty bathrooms are disgusting. The whole place needs a facelift. Very disappointed.
Stayed 2 nights in May 2021

2/10 Terrible

Chandra

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth the money
Rooms not clean No smoke alarm in room No restaurant No pool Breakfast was a fruit cup water granolla bar n a juice box Nothing left in the hotel but the dirty rooms Hall had kitty liter in it No refrigerator or microwave Drinking fountain had empty box of burgers in it No housekeeping when we arrived Hair in the sheets
Stayed 1 night in May 2021

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2021

4/10 Poor

Guillermo

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Captain obvious, wake up!
How does this place get a 6.6 "Good" rating Captian obvious?! The homeless people congregating at the gas station next door. The broken-down cars in the parking lot. Dirty, stinky rooms, leaky toilets, pot smell in the halls, and full-time residents. It's a flophouse, my Captain.
Stayed 1 night in Apr 2021

4/10 Poor

Ward

Travelled with family
Disliked: Cleanliness
Don't stay in room 116. Room 118 are long term residents who were extremely noisy with arguments and constantly banging their door. It was a revolving door of people coming and going. Management should not put guests who are only there for a short time in a room next to people who don't have any regards for others staying there. I did let the front desk clerk know this as well upon checking out. They should put a big X on that room and not use it until the people in 118 either leave on their own or are booted out of there.
Stayed 1 night in May 2021

4/10 Poor

Verified traveller

Travelled with family, Business traveller
Disliked: Amenities, property conditions & facilities
Electronic keys did not work after two uses.
Stayed 1 night in May 2021

2/10 Terrible

Aleit E

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No maid service. Breakfast promised on internet, no breakfast, room shabby, had to pick up fresh towels at the front desk
Stayed 2 nights in May 2021

8/10 Good

Rene

Stayed 1 night in May 2021

8/10 Good

Meredith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021