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I love this hotel and location. It’s in a quiet business park, but easy access to the highway. The large rooms and quiet hallways was a plus for me. No issues at all.
Pamela
Stayed 2 nights in May 2024
Response from Javier on May 14, 2024
We're so glad to hear you had a wonderful experience at our hotel! The quiet, convenient location in the business park is a big draw for many of our guests. We're thrilled the spacious rooms and peaceful hallways were a perfect fit for your needs. Thank you for the kind feedback - it means a lot to our team that you had no issues and truly enjoyed your stay. We look forward to welcoming you back again soon.
10/10 Excellent
Thomas
Travelled with family, Travelled with family and small children
Front desk staff was very helpful upon a late arrival
Thomas
Stayed 1 night in May 2024
Response from Javier on May 14, 2024
We're so glad to hear that our front desk staff was able to provide helpful and attentive service during your late arrival. Ensuring a smooth and pleasant experience for our guests is a top priority, and we appreciate you taking the time to share this positive feedback. Your appreciation for the team's efforts is truly valued. We look forward to welcoming you back again soon.
10/10 Excellent
Tara
May 10, 2024
Liked: Staff & service
Disliked: Cleanliness
Tara
Stayed 1 night in Mar 2024
Response from Javier on May 14, 2024
Thank you for your feedback it means a lot to our team!We hope to see you again next time you are in Madison.
We got invery late and the front desk gal was very friendly
Dawn
Stayed 1 night in Apr 2024
Response from Javier on May 14, 2024
We're so glad to hear that our front desk staff was able to provide helpful and attentive service during your late arrival. Ensuring a smooth and pleasant experience for our guests is a top priority, and we appreciate you taking the time to share this positive feedback. Your appreciation for the team's efforts is truly valued. We look forward to welcoming you back again soon.
Cambria was a new-to-me property, but I liked the rooms were all suites, the made-to-order breakfast was delicious, and the whole aesthetic of the hotel was attractive. I will return and try other Cambrias.
Karen
Stayed 1 night in Apr 2024
Response from Javier on May 6, 2024
Thank you so much for the wonderful feedback on your stay at Cambria. We're thrilled to hear that you enjoyed the spacious suites, delicious made-to-order breakfast, and the overall aesthetic of the hotel. It's great to know that you plan to return and try out other Cambria properties in the future. Your appreciation for the quality and experience we strive to provide is truly motivating. We look forward to welcoming you back soon. Please don't hesitate to reach out if there is anything else we can do to make your next visit even more memorable.
6/10 Okay
Peter
Travelled with family, Travelled with family and small children
May 3, 2024
Liked: Staff & service
Disliked: Amenities
Employees were polite and courteous. Room was clean but a bit worn down around the edges with lots of visible scuffs and scrapes. Toilet paper holder was hanging by a thread. No usb ports so be sure to bring your charging cube or be baited into overpaying for one from the gift shop. Looked like it was a really nice well decorated room once upon a time. Paid too much fur current condition and amenities. A bar of soap also would have been nice.
Peter
Stayed 1 night in Apr 2024
Response from Javier on May 6, 2024
I understand your disappointment with the condition of the room and the lack of some basic amenities. It sounds like the hotel fell short of providing the level of comfort and quality you expected, especially given the price you paid. As the hospitality industry continues to navigate challenges, I appreciate you taking the time to provide this feedback. Your comments will help the hotel identify areas for improvement to enhance the guest experience moving forward. Please know your concerns have been heard, and I hope you'll consider giving them another chance to deliver the high-quality stay you deserve. In the meantime, I wish you all the best in finding accommodations that fully meet your needs on your next trip.
Staff were nice and helpful. Room appeared to not be cleaned well. Sheets didn’t fit the bed, shower curtain was dirty, and there was hair in the bathroom sink.
Samantha
Stayed 1 night in Apr 2024
Response from Javier on Apr 22, 2024
I'm sorry to hear that your room did not meet your expectations. It's understandable to be disappointed when the basic cleanliness standards are not upheld. The staff's friendly assistance is a positive, but the issues you encountered with the room's condition are concerning. Please accept my sincere apologies for the inconvenience this has caused you. I will make sure to pass along your feedback to the appropriate team so they can address these housekeeping concerns and improve the overall guest experience. Your comfort and satisfaction are important to us, and we strive to provide a clean, well-maintained room for all our guests. If there is anything else I can do to make this right, please don't hesitate to let me know.
8/10 Good
Dan
Travelled with family
Apr 19, 2024
Liked: Property conditions & facilities
Solid choice pre or post flight
Dan
Stayed 1 night in Apr 2024
Response from Javier on Apr 20, 2024
Thank you Dan for your wonderful feedback. We are glad you chose to stay with us and hope to see you back next time you are in Madison.
We just needed a place to stay for a night while on a road trip. We found this hotel for a great price. It was quiet, clean, and exactly what we needed. I would definitely stay here again.
Melissa
Stayed 1 night in Apr 2024
Response from Javier on Apr 15, 2024
Thank you for sharing your positive experience with us! We're thrilled to hear that you found the perfect place to rest during your road trip. Your kind words mean the world to us, and we look forward to welcoming you back in the future. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Safe travels!
Nice clean hotel. Not close to much for tourism, but good stay if you have a car.
Christian
Stayed 1 night in Feb 2024
Response from Javier on Mar 21, 2024
I'm glad to hear that you enjoyed your stay at the hotel! It's great to know that you found it clean and comfortable. Having a car definitely makes exploring the area more convenient. Thank you for sharing your experience!
Great location, nice room/suite. Very clean with friendly/helpful staff. Bed was too soft for me, and parking spaces were reduced due to piles of unmelted snow, making parking difficult when returning late in the evening.
Robert
Stayed 1 night in Feb 2024
Response from Javier on Feb 27, 2024
I appreciate you sharing your experience with us. It's wonderful to hear that you enjoyed the location, found the room/suite nice and clean, and encountered friendly and helpful staff during your stay. I'm sorry to hear about the issues you faced with the soft bed and reduced parking spaces due to snow piles. Your feedback is valuable, and we will address these concerns to enhance our services for future guests. Thank you for taking the time to provide your insights.
10/10 Excellent
Kristin
Feb 24, 2024
Kristin
Response from Javier on Feb 27, 2024
Hi Kristin. Thank you for choosing to stay with us. We appreciate your feedback and hope to have you stay with us again in the future.
Rooms was clean and very spacious. The bed and sofa bed was very comfortable.
Richard
Stayed 2 nights in Feb 2024
Response from Javier on Feb 15, 2024
Thank you Richard for sharing your positive experience with the cleanliness and spaciousness of the rooms. We are delighted to hear that you found the bed and sofa bed to be comfortable as well. Providing a comfortable and relaxing environment is a top priority for us, and we are glad that we were able to meet your expectations in this aspect. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know.
Smelly, but also the chemical scent of agents being applied to cover up the smelly, making it even more chemically smelly. Hard mattress of early 2000’s vintage. Probably privately owned and managed, children were seen working housekeeping and front desk. Kitchen was a huge plus, turkey and bacon club with steak fries was a welcome treat after a stale presentation otherwise.
Matthew
Stayed 1 night in Feb 2024
Response from Javier on Feb 12, 2024
I'm sorry to hear about your experience with the smell and chemical scent at the place you stayed. It's important for accommodations to prioritize cleanliness and guest comfort. I can assure you that we do not have any children working in any capacity at this hotel. On a positive note, I'm glad to hear that the kitchen was a highlight for you, particularly the turkey and bacon club with steak fries. It's always nice to have enjoyable meals during your stay. If there's anything else you'd like to share or if you have any further feedback, please feel free to let us know.
The hotel is always clean and nice, it's my go to spot to stay in the Madison area.
Jesse
Stayed 1 night in Feb 2024
Response from Javier on Feb 6, 2024
Thank you Jesse for your wonderful feedback! We appreciate your loyalty and trust in our hotel. We take great pride in maintaining a clean and pleasant environment for our guests. Your kind words motivate us to continue providing exceptional service and make your stay in the Madison area as comfortable as possible. If there is anything else we can do to enhance your experience, please don't hesitate to let us know. We look forward to welcoming you back on your next visit!
Upon arrival we were not able to be checked in because the desk staff was just filling in while the manager was "somewhere"?
We were advised to wait 20 min in the lobby until he returned to check us in.
I asked to be texted when he returned so we could go shopping nearby. Never got a txt. When I called and asked if we could be checked in, the person on the phone acted like I was an idiot for even asking.
Mildly annoyed we returned for checkin but I simply will never stay here again.
Jason
Stayed 1 night in Feb 2024
Response from Javier on Feb 6, 2024
I'm sorry to hear about your frustrating experience during your stay Jason. It's understandable that such incidents can leave a negative impression and affect your decision to return. Your feedback is valuable, as it helps the management understand areas where improvements are needed in terms of customer service and communication. If there's anything else you'd like to share or if there's any way I can assist you further, please let me know.
The staff was polite and helpful. The room was well appointed and comfortable for the entire family. The shades kept the light to a minimum while trying to sleep. The only negative was the small size of the pool was extremely small.
Ryan
Stayed 3 nights in Jan 2024
Response from Javier on Jan 18, 2024
Hi Ryan thank you for your feedback! We are glad everything was comfortable and functioning for you and your family. The pool size is slightly outside of our control but we too wish we could get a bigger pool.
Thank you Cass for choosing to stay with us! Enjoy the holidays!
10/10 Excellent
Bernardo
Dec 24, 2023
Bernardo
Stayed 1 night in Dec 2023
Response from Javier on Dec 26, 2023
Thank you Bernardo for choosing to stay at the Cambria Hotel this holiday season. We truly appreciate your feedback. We would love to have you stay with us again this 2024!
Glad to hear you had a wonderful stay! We hope to see you again!
10/10 Excellent
Brenda
Travelled with family, Business traveller
Dec 10, 2023
Liked: Amenities
Totally beautiful—. Modern. —-,friendly staff—beautifully decorated —blue tooth in bathroom and I believe bedroom— totally designed for today’s travel needs Brenda from Vermont
Brenda
Stayed 2 nights in Dec 2023
Response from Javier on Dec 14, 2023
Thanks Brenda. I am glad you enjoyed our newly renovated hotel a lot of effort has gone in this past year to give our guest a similar experience to the one you had.
Clean, Comfortable and pretty close to the airport. Everything I needed. Reasonable price.
Mark
Stayed 1 night in Nov 2023
Response from Claire on Nov 28, 2023
Thank you for sharing your experience! We hope you have a great day!
2/10 Terrible
jeremy
Business traveller, Travelled with partner
Nov 26, 2023
Disliked: Cleanliness, staff & service, amenities
We stayed here for four nights, and they refused to clean our room the whole time. I asked several times. The death ears. The front desk people were more worried about serving liquor at their bar and laughing with your friends and helping us. This place was one step up from a motel six. Would never stay here again.
jeremy
Stayed 5 nights in Nov 2023
Response from Javier on Jan 2, 2024
I'm sorry to hear about your negative experience during your stay. Providing excellent customer service and maintaining a clean environment are top priorities for us, and it's disheartening to learn that we fell short of meeting your expectations in this regard. We appreciate your feedback and take it seriously as it helps us identify areas for improvement. Rest assured that we will address this issue internally to ensure better service in the future. If there's anything else you'd like to share or if there's any way we can make it up to you, please let us know.