Things to love: wonderful bed, good amount of space, ocean view, and the hotel’s restaurant was really very good. Great food and the staff there were super
Things that didn’t hit the mark: very strange space shuttle themed elevators and an unexpected lack of care about the guest experience. No extra mile here. For example, while our room had a coffee machine, the hotel wouldn’t provide fresh pods for it each day. They explained that you have to pay for pods after the first day. I’ve never encountered such a bizarre policy at a hotel. One day, we pressed the point in our nicest Canadian, “sorry, sorry, sorry but the listing expressly says the nespresso machine is included” kind of way. The concierge rolled her eyes at us and said “fine.” Later we found some ancient, crumbly instant Nescafé packets tossed into the room. It was so passive aggressive it was almost funny.