Title: The Metropolitan Hotel - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=6053153&destination=Mackay%2C+Queensland%2C+Australia&selected=9721053&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # The Metropolitan Hotel Travelers savor regional cuisine at the hotel restaurant and challenge friends to billiards, with entertainment options waiting just beyond the front door. ## Photo gallery for The Metropolitan Hotel ![Lunch and dinner served - The Metropolitan Hotel (Mackay)](https://images.trvl-media.com/lodging/10000000/9730000/9721100/9721053/4529f114.jpg?impolicy=resizecrop&rw=598&ra=fit) ![1 Bedroom Apartment | Private kitchen - The Metropolitan Hotel (Mackay)](https://images.trvl-media.com/lodging/10000000/9730000/9721100/9721053/864289ad.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Property entrance - The Metropolitan Hotel (Mackay)](https://images.trvl-media.com/lodging/10000000/9730000/9721100/9721053/69355191.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Property entrance - The Metropolitan Hotel (Mackay)](https://images.trvl-media.com/lodging/10000000/9730000/9721100/9721053/f81280c3.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Standard Room - The Metropolitan Hotel (Mackay)](https://images.trvl-media.com/lodging/10000000/9730000/9721100/9721053/f9e9bac0.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies The Metropolitan Hotel offers a lively setting where guests relax with a game of billiards or venture to nearby attractions. The on-site restaurant serves satisfying meals, while practical amenities include self parking and an ATM for added convenience. ## Reviews 7.8 Good ## Popular amenities - Parking included - Free WiFi - Restaurant - Air conditioning - Bar - Room service ## Room options ### Check availability for these dates Tonight [Mar. 27 - Mar. 28](https://www.expedia.ca/Hotel-Search?startDate=2026-03-27&endDate=2026-03-28&selected=9721053&PinnedHotelID=9721053&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-27&endDate=2026-03-28&selected=9721053&PinnedHotelID=9721053&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Mar. 28 - Mar. 29](https://www.expedia.ca/Hotel-Search?startDate=2026-03-28&endDate=2026-03-29&selected=9721053&PinnedHotelID=9721053&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-28&endDate=2026-03-29&selected=9721053&PinnedHotelID=9721053&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Mar. 27 - Mar. 29](https://www.expedia.ca/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=9721053&PinnedHotelID=9721053&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=9721053&PinnedHotelID=9721053&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Apr. 3 - Apr. 5](https://www.expedia.ca/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=9721053&PinnedHotelID=9721053&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=9721053&PinnedHotelID=9721053&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 3+ beds 2 beds Showing 3 of 3 rooms ### View all photos for 1 Bedroom Apartment ![1 Bedroom Apartment](https://images.trvl-media.com/lodging/10000000/9730000/9721100/9721053/293abf03.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### 1 Bedroom Apartment 10.0 Exceptional 1 review - 1 bedroom - Sleeps 5 - 1 Queen Bed, 1 Twin Bed and 1 Double Sofa Bed ### View all photos for Standard Room ![Standard Room](https://images.trvl-media.com/lodging/10000000/9730000/9721100/9721053/f9e9bac0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room 10.0 Exceptional 2 reviews - 1 bedroom - Sleeps 3 - 1 Queen Bed and 1 Twin Bed ### View all photos for 2 Bedroom Aparment ![2 Bedroom Aparment](https://images.trvl-media.com/lodging/10000000/9730000/9721100/9721053/ad5b2a71.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### 2 Bedroom Aparment 8.0 Very good 1 review - 2 bedrooms - Sleeps 6 - 2 Queen Beds and 1 Double Sofa Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FMackay-Hotels-The-Metropolitan-Hotel.h9721053.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FMackay-Hotels-The-Metropolitan-Hotel.h9721053.Hotel-Information) ## About the area City Centre, a neighborhood in Mackay, is home to The Metropolitan Hotel. Artspace Mackay and Greenmount Homestead are cultural highlights, and some of the area's attractions include Ken Burgess Orchid House and Bluewater Lagoon. Looking to enjoy an event or a game while in town? See what's happening at Great Barrier Reef Arena or Mackay Basketball Stadium. [Visit our Mackay travel guide](https://www.expedia.ca/Mackay.dx6053153) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C-21.14384%2C149.18973&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=N5je58MC7deoF5IoFSumial5JTw=) 17 Gordon Street, Mackay, QLD, 4740 ### What's nearby - Ken Burgess Orchid House 10 min walk \- 0.9 km - Mackay Enertainment and Convention Centre 15 min walk \- 1.3 km - Bluewater Lagoon 17 min walk \- 1.4 km - Caneland Central 17 min walk \- 1.4 km - Harrup Park 5 min drive \- 2.2 km ### Getting around - Mackay Station 10 min drive - Mackay, QLD (MKY) 8 min drive ### Restaurants - McDonald's 11 min walk - Mojos 8 min walk - Zambrero 7 min walk - Metropolitan Hotel 1 min walk - Woodman's Axe 7 min walk ## About this property ### The Metropolitan Hotel Hotel located in City Centre The Metropolitan Hotel provides amenities like a bar and a restaurant. Guests can connect to free in-room WiFi. Other perks include: - Free self parking - A billiards/pool table, a banquet hall, and a vending machine - ATM/banking services Room features All guestrooms at The Metropolitan Hotel have comforts such as air conditioning, as well as amenities like free WiFi. Other conveniences in all rooms include: - Bathrooms with showers and free toiletries - 32-inch TVs with digital channels - Wardrobes/closets, refrigerators, and microwaves ## Similar properties ![Standard King | View from room](https://images.trvl-media.com/lodging/8000000/7510000/7507400/7507381/db362031.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Mid City Motor Inn City Centre - Pool - Breakfast included - Kids pool - Parking included 8.2 Very good 720 reviews CA $102 CA $112 total includes taxes & fees Mar 30 - Mar 31 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-30&endDate=2026-03-31&selected=7507381&PinnedHotelID=7507381&HadPinnedHotel=true®ionId=-1&adults=2) ![Desk, soundproofing, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/10000000/9630000/9627600/9627529/f4a32493.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Country Plaza Motor Inn West Mackay - Pool - Parking included - Free WiFi - Air conditioning 8.6 Excellent 319 reviews CA $98 CA $109 total includes taxes & fees Apr 18 - 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Free uncovered self parking on site - Free RV/bus/truck parking on site ### Food and drink - A bar/lounge - A restaurant ### Restaurants on site - The Metropolitan ### Things to do - Billiards/pool table ### Family friendly - In-room microwave - In-room refrigerator ### Conveniences - ATM - Limited-hour front desk - Vending machine ### Guest services - Housekeeping (daily) ### Accessibility - No elevator ### More - Banquet hall - Designated smoking areas ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Free toiletries - Hair dryer (on request) - Private bathroom - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Entertainment - 32-inch TV with digital channels ### Food and drink - Coffee/tea maker - Electric kettle - Limited room service - Microwave - Refrigerator - Toaster ### More - Access via exterior corridors - Air conditioning - Desk - Heating - Iron/ironing board on request ## Policies ### Check-in Check-in start time: 2:00 PM; Check-in end time: 10:00 PM Minimum check-in age: 18 ### Check-out Check-out before 10 AM Contactless check-out available A late check-out fee will be charged ### Special check-in instructions The front desk is open daily from 10:00 AM - 10:00 PM Front desk staffed during limited hours This property doesn't offer after-hours check-in Information provided by the property may be translated using automated translation tools ### Access methods Front desk (limited hours) ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Optional extras - A late check-out fee will be charged The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards and cash This property reserves the right to pre-authorize the guest's credit card prior to arrival. Cashless transactions are available Safety features at this property include a fire extinguisher and a smoke detector ### We should mention This property does not have elevators ### Property is also known as Metropolitan Hotel Mackay Metropolitan Mackay Metropolitan Hotel Mackay The Metropolitan Hotel Hotel The Metropolitan Hotel Mackay The Metropolitan Hotel Hotel Mackay ## Frequently asked questions ### Is The Metropolitan Hotel pet-friendly? ### How much does it cost to stay at The Metropolitan Hotel? ### How much is parking? ### What time is check-in at The Metropolitan Hotel? ### What time is check-out at The Metropolitan Hotel? ### Where is The Metropolitan Hotel located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## The Metropolitan Hotel Reviews 7.8 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 7.6 Cleanliness ### 7.0 Location ### 7.6 Staff & service ### 6.8 Property conditions & facilities 10 - Excellent 30 8 - Good 47 6 - Okay 23 4 - Poor 8 2 - Terrible 2 ## Reviews Verified ### 10/10 Excellent #### Andrew Mar 18, 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff were excellent. Spoke to the girls at the bar and they went out of their way to help. Top service, well done. ##### Andrew Stayed 1 night in Mar 2026 Verified ### 10/10 Excellent #### Jolenta Dec 15, 2025 Liked: Cleanliness, amenities, property conditions & facilities Friendly and welcoming staff. Heather and her team couldn’t do enough for us; Nothing was a problem. Clean modern large suite. Great kitchen. Roomy bedrooms. Pleasantly surprised we had a very handy laundry within the unit. TV in each bedroom. Good AC. Plenty of towels and crisp bedlinen. Gave us a little bit of additional time to check out as my Dad has Parkinson’s and is slow to move in the mornings. Great location. Great price. 2nd time we have stayed here. Best kept secret in Mackay. Will be back! ##### Jolenta Stayed 3 nights in Dec 2025 Verified ### 10/10 Excellent #### Jonard Jun 8, 2025 Liked: Cleanliness, amenities, property conditions & facilities Property very nice and very accommodate staff. ##### Jonard Stayed 6 nights in Jun 2025 Verified ### 10/10 Excellent #### David May 25, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Love staying at a pub. ##### David Stayed 1 night in May 2025 Verified ### 10/10 Excellent #### katrina Apr 19, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Heathers communication was great especially Friday being a public holiday, great instructions on how to get the key. Room great and clean, beds comfortable as well ##### katrina Stayed 1 night in Apr 2025 Verified ### 10/10 Excellent #### Louisa Mar 26, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I liked everything but it was a bit noisy and it is understandable. Will be back ##### Louisa Stayed 3 nights in Mar 2025 Verified ### 6/10 Okay #### Katharina Feb 20, 2025 Liked: Cleanliness, staff & service Nettes Personal. Keine Zimmerreinigung. Belüftung der Küche sehr laut. ##### Katharina Stayed 3 nights in Feb 2025 Verified ### 10/10 Excellent #### Peter Jan 13, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great staff ##### Peter Stayed 1 night in Jan 2025 Verified ### 10/10 Excellent #### Jolenta Dec 11, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very clean, completely renovated rooms. Fantastic hot showers. Crisp sheets. Great dining options downstairs in hotel. Close to everything in the city centre. Great price. Would return here again. ##### Jolenta Stayed 3 nights in Dec 2024 Verified ### 8/10 Good #### Shakira Nov 27, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great food & friendly staff. Rooms were clean ##### Shakira Stayed 4 nights in Nov 2024 Verified ### 8/10 Good #### Katherine Nov 3, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Very clean,convenient to shops ##### Katherine Stayed 2 nights in Nov 2024 Verified ### 10/10 Excellent #### Rhonda Jul 18, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Lovely staff great stay ##### Rhonda Stayed 1 night in Jul 2024 Verified ### 4/10 Poor #### Verified traveller Jun 2, 2017 Disliked: Cleanliness, staff & service, property conditions & facilities #### Would be ideal for a smoker.. Would rate this one 2.5 ☆'s. Location was a plus thou near the bus stop. ##### Verified traveller Stayed 1 night in May 2017 Verified ### 6/10 Okay #### Verified traveller May 23, 2017 Liked: Staff & service Disliked: Property conditions & facilities, room comfort #### Staff were friendly. Close to facilities. It was ok. Very buget friendly. Staff were friendly. Not recommended for single women. ##### Verified traveller Verified ### 8/10 Good #### Len Nov 7, 2016 Liked: Cleanliness, staff & service, room comfort #### Good country pub in the middle of Mackay. It was wonderful to find a great value pub Accom in the middle of Mackay. Excellent value for money and also great food as well. ##### Len Verified ### 8/10 Good #### Hugo Oct 26, 2016 Liked: Cleanliness, staff & service, property conditions & facilities #### Centre of town, excellent value.. As a retiree one has to be careful and watch the pennies, this hotel ticks all the accomodation boxes with no compromise .. ##### Hugo Verified ### 4/10 Poor #### george Sep 26, 2016 Disliked: Staff & service, property conditions & facilities #### Service leaves a lot to be desired Would not recomend this hotel , no lights on entrance stairs, 2 lights in room not working, staff very rude when I required about my security deposit re enburstment, cheep and nasty, plenty better places to stay for a little more money. ##### george Verified ### 8/10 Good #### Verified traveller Jul 17, 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Served the purpose for the type of accommodation required ##### Verified traveller Verified ### 8/10 Good #### Len Jul 2, 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excellent location to Center of town, short walk t I found the staff very friendly and willing to assist at all times. The food menu in the hotel is varied and also to an excellent standard. Well worth eating there. ##### Len Verified ### 8/10 Good #### Axelle Jun 11, 2016 Liked: Staff & service, property conditions & facilities, room comfort #### Estada de una noche Lugar correcto para passar una noche! Justo encima de una sala de juegos y de un bar. No ruidos molestos y jn equipo simpatico ##### Axelle Verified ### 8/10 Good #### Alan & Mary Jun 2, 2016 Liked: Cleanliness, staff & service #### Good position, great food. We found it great value for money although the rooms lacked any eating utensils, the in house food was very nice. We will definitely stay there again. ##### Alan & Mary Verified ### 6/10 Okay #### Verified traveller May 19, 2016 Liked: Cleanliness, staff & service, property conditions & facilities #### Razoável e econômico. O hotel é anexo a um bar/restaurante e uma espécie de Cassino, que por aqui eles chamam de 'Pokies' e tem vários caça-níqueis. O check-in é feito no bar, inclusive, demoramos a entender que o hotel era ali mesmo. Para nós foi satisfatório, localização central e tarifa econômica. O quarto tinha uma boa cama e um bom banheiro. TV a cabo, geladeira (frigobar) e microondas. Atendeu nossas expectativas. É bem razoável. ##### Verified traveller Verified ### 8/10 Good #### Stu May 2, 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Basic room close to the CBD Basic room that was good value for the money. Comfortable mattress, clean linen, spotless shower and vanity sink. Stayed a couple of days and the room was serviced every day. Easy check in through the bar area. You can check out early despite what other reviews indicate. ##### Stu Verified ### 8/10 Good #### Len Apr 30, 2016 Liked: Cleanliness, staff & service, room comfort #### Close to cbd and great meals. A good old pub Accom with excellent meals and friendly staff. Very well priced overall. ##### Len Verified ### 6/10 Okay #### Verified traveller Apr 20, 2016 Liked: Cleanliness, staff & service #### Centrally located close to everything.. Excellent value, meals were tasty and inexpensive,clean and tidy and accessible to most facilities...i'll be back! ##### Verified traveller