Title: Cool Palms Motel - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Cool Palms Motel Motel in Mackay with free parking ![Outdoor pool](https://images.trvl-media.com/lodging/10000000/9630000/9628200/9628133/3cd52116.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Studio Queen | Private kitchenette](https://images.trvl-media.com/lodging/10000000/9630000/9628200/9628133/f9944da7.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Large Family Self Contained (sleeps 5) | Living room](https://images.trvl-media.com/lodging/10000000/9630000/9628200/9628133/1e5e2b3c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![BBQ/picnic area](https://images.trvl-media.com/lodging/10000000/9630000/9628200/9628133/2b40d292.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Garden](https://images.trvl-media.com/lodging/10000000/9630000/9628200/9628133/65567dbe.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Cool Palms Motel in West Mackay offers a peaceful retreat with an outdoor pool and lush garden. Guests love the helpful staff, free WiFi, luggage storage, and dry cleaning services for refreshing their wardrobe. 8.6 Excellent ## Popular amenities - Breakfast available - Room service - Pool - Laundry - Air conditioning - Parking included ## Room options ### Check availability for these dates Tonight [Nov. 19 - Nov. 20](https://www.expedia.ca/Hotel-Search?startDate=2025-11-19&endDate=2025-11-20&selected=9628133&PinnedHotelID=9628133&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-19&endDate=2025-11-20&selected=9628133&PinnedHotelID=9628133&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 20 - Nov. 21](https://www.expedia.ca/Hotel-Search?startDate=2025-11-20&endDate=2025-11-21&selected=9628133&PinnedHotelID=9628133&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-20&endDate=2025-11-21&selected=9628133&PinnedHotelID=9628133&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov. 21 - Nov. 23](https://www.expedia.ca/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=9628133&PinnedHotelID=9628133&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=9628133&PinnedHotelID=9628133&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov. 28 - Nov. 30](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=9628133&PinnedHotelID=9628133&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=9628133&PinnedHotelID=9628133&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 3+ beds Showing 4 of 4 rooms ![Family Self Contained (sleeps 4)](https://images.trvl-media.com/lodging/10000000/9630000/9628200/9628133/b049e238.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Self Contained (sleeps 4) ### Highlights Air conditioning Kitchenette Refrigerator Flat-screen TV Ceiling fan Private bathroom Microwave Electric kettle - Sleeps 4 - 1 Double Bed and 2 Twin Beds ![Queen + Single Studio](https://images.trvl-media.com/lodging/10000000/9630000/9628200/9628133/1aa29ee8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Queen + Single Studio 10.0 Exceptional 2 reviews ### Highlights Air conditioning Kitchenette Refrigerator Flat-screen TV Ceiling fan Private bathroom Microwave Electric kettle - Sleeps 3 - 1 Queen Bed and 1 Twin Bed ![Standard Queen + Single](https://images.trvl-media.com/lodging/10000000/9630000/9628200/9628133/f16b8d66.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Queen + Single 9.2 Wonderful 5 reviews ### Highlights Air conditioning Refrigerator Flat-screen TV Ceiling fan Private bathroom Microwave Electric kettle Coffee/tea maker - Sleeps 3 - 1 Queen Bed and 1 Twin Bed ![Large Family Self Contained (sleeps 5) | Private kitchenette](https://images.trvl-media.com/lodging/10000000/9630000/9628200/9628133/24dfa0b5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Large Family Self Contained (sleeps 5) 9.0 Wonderful 2 reviews ### Highlights Air conditioning Refrigerator Flat-screen TV Private bathroom Microwave Electric kettle Coffee/tea maker Cable channels - Sleeps 5 - 1 Double Bed and 3 Twin Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FMackay-Hotels-Cool-Palms-Motel.h9628133.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FMackay-Hotels-Cool-Palms-Motel.h9628133.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C-21.14646%2C149.17352&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=sSkJ5kFJWbQcVqSg0trzzb7tPto=) 4 Nebo Road, West Mackay, QLD, 4740 #### What's nearby - Caneland Central - 10 min walk - 0.9 km - Mackay Enertainment and Convention Centre - 12 min walk - 1.0 km - Bluewater Lagoon - 15 min walk - 1.3 km - Harrup Park - 2 min drive - 1.9 km - Mackay Base Hospital - 3 min drive - 2.3 km #### Getting around - Mackay Station - 5 min drive - Mackay, QLD (MKY) - 6 min drive #### Restaurants - ‪Hungry Jack's - ‬13 min walk - ‪Austral Hotel - ‬14 min walk - ‪Jamaica Blue - ‬19 min walk - ‪KFC - ‬4 min walk - ‪The Bavarian - ‬2 min drive ## About this property ### Cool Palms Motel Motel located in West Mackay Consider a stay at Cool Palms Motel and take advantage of a terrace, a garden, and dry cleaning/laundry services. Stay connected with free in-room WiFi. Other perks include: - An outdoor pool - Free self parking - Continental breakfast (surcharge), express check-out, and express check-in - Barbecue grills, a vending machine, and luggage storage - Guest reviews say great things about the helpful staff Room features All guestrooms at Cool Palms Motel include comforts such as air conditioning, in addition to amenities like free WiFi. Extra amenities include: - Bathrooms with showers - Flat-screen TVs with cable channels - Refrigerators, microwaves, and cribs/infant beds ## Similar properties ![BBQ/picnic area](https://images.trvl-media.com/lodging/20000000/19340000/19338800/19338773/6efdb04f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Paradise Lodge Motel City Centre - Pet-friendly - Free WiFi - Air conditioning - Microwave 6.8 67 reviews CA $103 CA $113 total includes taxes & fees Nov 24 - Nov 25 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-24&endDate=2025-11-25&selected=19338773&PinnedHotelID=19338773&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/10000000/9630000/9628200/9628114/30b92a2a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Central Tourist Park North Mackay - Pool - Kids pool - Parking included - Free WiFi 6.4 107 reviews CA $96 CA $96 total includes taxes & fees Nov 21 - Nov 22 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-21&endDate=2025-11-22&selected=9628114&PinnedHotelID=9628114&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Free self parking on site ### Food and drink - Daily continental breakfast available for a fee: AUD 9 for adults and AUD 9 for children ### Things to do - Outdoor pool ### Family friendly - Crib (surcharge) - In-room microwave - In-room refrigerator - Laundry facilities - Outdoor pool ### Conveniences - Laundry facilities - Limited-hour front desk - Luggage storage - Vending machine ### Guest services - Dry cleaning/laundry service - No housekeeping service ### Outdoors - Barbecue grill - Garden - Picnic area - Terrace ### Accessibility - No elevator ### More - Designated smoking areas ## Room amenities ### Bedroom - Bedsheets provided - Crib (surcharge) ### Bathroom - Hair dryer (on request) - Private bathroom - Shower - Towels provided ### Entertainment - Flat-screen TV with cable channels ### Food and drink - Coffee/tea maker - Electric kettle - Limited room service - Microwave - Refrigerator ### More - Air conditioning (climate-controlled) - Iron/ironing board on request ## Policies ### Check-in Check-in start time: 2 PM; Check-in end time: 5:30 PM Contactless check-in available Express check-in available ### Check-out Check-out before 10 AM Contactless check-out available Express check-out available ### Special check-in instructions The front desk is open daily from 7 AM - 8 PM Front desk staffed during limited hours ### Renovations and closures The property is closed between August 10 and August 30. ### Access methods Front desk (limited hours) ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome Rollaway/extra beds are available for AUD 15.0 per night Cribs (infant beds) are available for AUD 5.0 per night ### Property payment types ## Important information ### Optional extras - Fee for continental breakfast: approximately AUD 9.00 for adults and AUD 9.00 for children - Crib (infant bed) fee: AUD 5.0 per night - Rollaway bed fee: AUD 15.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Cashless transactions are available Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit ### We should mention This property does not have elevators ### Property is also known as Cool Palms Motel Mackay Cool Palms Motel Cool Palms Mackay Cool Palms Cool Palms Motel West Mackay Cool Palms West Mackay Cool Palms Motel Motel Cool Palms Motel West Mackay Cool Palms Motel Motel West Mackay ## Frequently asked questions ### Does Cool Palms Motel have a pool? > Yes, this property has an outdoor pool. ### Is Cool Palms Motel pet-friendly? > No, only service animals are welcome at the property. ### How much is parking? > Self parking is free at this property. ### What time is check-in at Cool Palms Motel? > Check-in start time: 2 PM; Check-in end time: 5:30 PM. ### What time is check-out at Cool Palms Motel? > Check-out is at 10 AM. ### Where is Cool Palms Motel located? > Located in West Mackay, this motel is within a 15-minute walk of Jubilee Park, Mackay Enertainment and Convention Centre, and Caneland Central. Artspace Mackay and Bluewater Lagoon are also within 1 mi (2 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Cool Palms Motel Reviews 8.6 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.0 Cleanliness ### 8.2 Location ### 9.0 Staff & service ### 8.0 Eco-friendliness ### 8.2 Property conditions & facilities 10 - Excellent 121 8 - Good 86 6 - Okay 23 4 - Poor 8 2 - Terrible 5 ### 10/10 Excellent #### Mataiulua Jul 30, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Brilliant place to stay ##### Mataiulua Stayed 2 nights in Jul 2023 ### 10/10 Excellent #### Sharon Dec 23, 2023 Liked: Cleanliness, amenities Clean and very helpful staff will definitely stay here again ##### Sharon Stayed 4 nights in Dec 2023 ### 10/10 Excellent #### Grace Nov 7, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Everything we needed for a one-night stay and very reasonably priced ##### Grace ### 10/10 Excellent #### Alexander Jan 23, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I have been staying here for 40 years and it has always been good real family friendly ##### Alexander Stayed 1 night in Jan 2024 ### 10/10 Excellent #### Cale Feb 25, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great service, good value for money, comfy bed and had everything I needed and more ##### Cale Stayed 1 night in Feb 2023 ### 10/10 Excellent #### Joy Sep 6, 2022 Liked: Cleanliness, staff & service, property conditions & facilities Cleanliness, decor and the owners were friendly and professional ##### Joy Stayed 1 night in Sep 2022 ### 10/10 Excellent #### David May 31, 2023 Liked: Cleanliness, staff & service, property conditions & facilities The staff are great people. ##### David Stayed 1 night in May 2023 ### 8/10 Good #### Verified traveller Nov 18, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Basic motel. Good value and well located. ##### Verified traveller Stayed 1 night in Nov 2022 ### 10/10 Excellent #### Jean Dec 31, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff were amazing. ##### Jean ### 10/10 Excellent #### Richard Feb 3, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Good stay Very affordable basic place, very clean and safe and everything you need. Conveniently located to the mall and food ##### Richard Stayed 2 nights in Jan 2024 ### 10/10 Excellent #### Jeff Aug 23, 2022 Liked: Cleanliness, staff & service, property conditions & facilities Great value motel, was clean and comfortable, I arrived after hours and the check in process was well communicated and easy to follow. ##### Jeff Stayed 1 night in Aug 2022 ### 10/10 Excellent #### Shauna Jul 6, 2023 Liked: Cleanliness, staff & service, property conditions & facilities Very friendly hosts. Gave us tips on where to eat and advice on our travel ##### Shauna Stayed 2 nights in Jul 2023 ### 8/10 Good #### Lyndall Apr 1, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice room with comfortable bed ##### Lyndall Stayed 1 night in Mar 2023 ### 8/10 Good #### Verified traveller Nov 22, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent service. Provided all the information needed for our stay. Rooms very clean and comfortable. ##### Verified traveller Stayed 1 night in Nov 2023 ### 10/10 Excellent #### Summer Feb 24, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Me and my fiance really enjoyed our stay! Thank you! ##### Summer Stayed 5 nights in Feb 2024 ### 10/10 Excellent #### Pam Apr 14, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very clean and tidy very good use of space not over crowded would recommend to our family and friends ##### Pam Stayed 1 night in Apr 2023 ### 8/10 Good #### Sarah Jul 18, 2022 Liked: Cleanliness, staff & service Family room is a great size, very comfortable for a family of 5. ##### Sarah Stayed 1 night in Jul 2022 ### 10/10 Excellent #### Christine Jun 9, 2023 Liked: Cleanliness, property conditions & facilities I found it to be great value foroney and very clean. ##### Christine Stayed 1 night in Jun 2023 ### 10/10 Excellent #### Peter Feb 20, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very well maintained, clean and overall good value for money ##### Peter Stayed 2 nights in Feb 2023 ### 8/10 Good #### Wendy Jan 2, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Handy, very clean & comfy. Had everything we needed and short walk to The Shamrock Hotel for a lovely dinner. Great value ##### Wendy ### 10/10 Excellent #### Ariel Apr 3, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Although the property is older and seems a little more dated, everything was pretty clean with good amenities, including toaster and microwave. The coffee was a little stale but otherwise it was a great room and the service was lovely. ##### Ariel Stayed 1 night in Mar 2024 ### 10/10 Excellent #### Taija Sep 27, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This property was very clean and catered well for small children. There was even a high-chair available. ##### Taija Stayed 1 night in Sep 2023 ### 4/10 Poor #### Quinton Jan 14, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Was ok stay,just the junkies carried on till all hours,think i will stay elsewhere next time,staff and owners very nice ppl. ##### Quinton Stayed 1 night in Jan 2023 ### 8/10 Good #### Deborah Feb 8, 2023 Liked: Cleanliness, staff & service, property conditions & facilities It’s very clean a little noisy from passing cars, but the main thing is how clean it is ##### Deborah Stayed 1 night in Feb 2023 ### 6/10 Okay #### Annette Aug 26, 2022 Liked: Cleanliness, staff & service, property conditions & facilities Disliked: Amenities Nice room, close to the event i was attending. Lacked basics for eating in. ##### Annette Stayed 4 nights in Aug 2022 ## Expedia's Latest Trends ### Hotels > [Hotels in Downtown Vancouver](https://www.expedia.ca/Downtown-Vancouver-Vancouver-Hotels.0-n6058432-0.Travel-Guide-Filter-Hotels) > > [SureStay Plus Hotel By Best Western Salmon Arm](https://www.expedia.ca/Salmon-Arm-Hotels-SureStay-Plus-Hotel-By-Best-Western-Salmon-Arm.h26365.Hotel-Information) > > [Hilton Surfers Paradise Hotel & Residences](https://www.expedia.ca/Gold-Coast-Hotels-Hilton-Surfers-Paradise-Hotel-And-Residences.h4238660.Hotel-Information) > > [Peppers Soul Surfers Paradise](https://www.expedia.ca/Gold-Coast-Hotels-Peppers-Soul-Surfers-Paradise.h4619963.Hotel-Information) > > [Q1 Resort & Spa](https://www.expedia.ca/Gold-Coast-Hotels-Q1-Resort-Spa.h1859086.Hotel-Information) > > [Niagara Fallsview Hotel & Suites](https://www.expedia.ca/Niagara-Falls-Hotels-Niagara-Hotel-Suites-Fallsview.h201272.Hotel-Information) > > [Tangalooma Island Resort](https://www.expedia.ca/Brisbane-Hotels-Tangalooma-Island-Resort.h2254989.Hotel-Information) > > [WorldMark Vancouver - The Canadian](https://www.expedia.ca/Vancouver-Hotels-WorldMark-Vancouver-The-Canadian.h15119613.Hotel-Information) > > [Sheraton Grand Mirage Resort, Gold Coast](https://www.expedia.ca/Gold-Coast-Hotels-Sheraton-Grand-Mirage-Resort.h11768.Hotel-Information) > > [Hotels in Scottsdale](https://www.expedia.ca/Scottsdale-Hotels.d9829.Travel-Guide-Hotels) > > [Canad Inns Destination Centre Garden City](https://www.expedia.ca/Winnipeg-Hotels-Canad-Inns-Destination-Centre-Garden-City.h6435843.Hotel-Information) > > [Sea World Resort](https://www.expedia.ca/Gold-Coast-Hotels-Sea-World-Resort.h871443.Hotel-Information) > > [Hotels in Kuala Lumpur](https://www.expedia.ca/Kuala-Lumpur-Hotels.d180008.Travel-Guide-Hotels) > > [Burleigh Surf Apartments](https://www.expedia.ca/Gold-Coast-Hotels-Burleigh-Surf-Apartments.h4593274.Hotel-Information) > > [Brisbane Skytower by CLLIX](https://www.expedia.ca/Brisbane-Hotels-Arise-Brisbane-Skytower.h19178209.Hotel-Information) > > [Belise Apartments](https://www.expedia.ca/Brisbane-Hotels-Belise-Apartments.h16643532.Hotel-Information) > > [Holiday Inn Express & Suites Halifax - Bedford by IHG](https://www.expedia.ca/Halifax-Hotels-Holiday-Inn-Express-Suites-Halifax-Bedford.h1304359.Hotel-Information) ### Flights > [Flights from Karachi (KHI) to Lahore (LHE)](https://www.expedia.ca/lp/flights/khi/lhe/karachi-to-lahore) > > [Flights from Asmara (ASM) to Toronto (YYZ)](https://www.expedia.ca/lp/flights/asm/yyz/asmara-to-toronto) > > [Flights from Winnipeg (YWG) to Ottawa (YOW)](https://www.expedia.ca/lp/flights/ywg/yow/winnipeg-to-ottawa) > > [Flights from Buffalo (BUF) to Houston (IAH)](https://www.expedia.ca/lp/flights/buf/iah/buffalo-to-houston) > > [Flights from Vancouver (YVR) to Toronto (YYZ)](https://www.expedia.ca/lp/flights/yvr/yyz/vancouver-to-toronto) > > [Flights from Ottawa (YOW) to Baltimore (BWI)](https://www.expedia.ca/lp/flights/yow/bwi/ottawa-to-baltimore) ### Cars > [Car rentals in Steinbach](https://www.expedia.ca/Car-Rentals-In-Steinbach.d181807.Car-Rental-Guide) > > [Hertz Car Rentals In Surrey](https://www.expedia.ca/Hertz-Car-Rentals-In-Surrey.d9759-c40.Car-Rental-Guide-Suppliers) ### Packages > [Nottawasaga Inn Resort Golf Club](https://www.expedia.ca/Nottawasaga-Inn-Resort-Golf-Club-New-Tecumseth.d553248621563158481.Vacation-Attraction) > > [Miami Beach Vacations](https://www.expedia.ca/Miami-Beach.d8833.Destination-Travel-Guides) > > [Panama City Beach Vacations](https://www.expedia.ca/Panama-City-Beach.d8021.Destination-Travel-Guides) ### General > [Visit Manitoba](https://www.expedia.ca/Manitoba.dx11148)