Outdoor pool, sun loungers
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Reviews of Reef Resort Motel

4 out of 5
Reef Resort Motel
166-170 Nebo Road, West Mackay, QLD

Reviews

7.6

Good

Rating 10 - Excellent. 76 out of 299 reviews" "
Rating 8 - Good. 132 out of 299 reviews" "
Rating 6 - Okay. 55 out of 299 reviews" "
Rating 4 - Poor. 27 out of 299 reviews" "
Rating 2 - Terrible. 9 out of 299 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Dennis

Stayed 1 night in Nov 2023
Response from reef on Dec 3, 2023
thanks for your response, as this helps us to improve our service.

6/10 Okay

Graham

Stayed 1 night in Jun 2023

4/10 Poor

Gary

Stayed 1 night in Mar 2023

10/10 Excellent

Bradley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from reef on Jan 9, 2023
thanks much appreciated, hope to c again

8/10 Good

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
.

6/10 Okay

Mark

Travelled with family
Liked: Staff & service
Free wifi but can’t used

8/10 Good

Phil

Travelled with group
Liked: Staff & service, room comfort
bit tired but does the job
Stayed 1 night in Oct 2022

8/10 Good

Phillip

Liked: Cleanliness, staff & service, amenities
Great room, a couple of small issues, no plug for the bathroom sink also no door handle to close the shower screen when i hopped in the shower. A in all. A very good place to stay.
Stayed 1 night in Sep 2022

8/10 Good

Maybo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Aug 2022

10/10 Excellent

Dan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Sep 2022

8/10 Good

Rowan

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2022

6/10 Okay

Neil

Disliked: Amenities
Stayed 3 nights in Aug 2022

10/10 Excellent

Petrice

Stayed 1 night in Aug 2022
Response from reef on Aug 24, 2022
much appreciated

6/10 Okay

Ann

Stayed 2 nights in Aug 2022

10/10 Excellent

Rodney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly reception very cleanand convenient to local shops
Stayed 1 night in Jul 2022
Response from reef on Aug 2, 2022
thanks for that, we continue try to improve

6/10 Okay

Matthew

Travelled with family
Liked: Cleanliness, staff & service
Like - Central location, easy access Dislike - update if linen and room could do with an update.
Stayed 1 night in Jul 2022
Response from reef on Aug 1, 2022
thanks we will consider your suggestions in our nex t review

4/10 Poor

Tracey, Palmerston North

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I don't mind dated and tired in this price range ($109) as long as it's clean. Unfortunately this wasn't the case here. Toilet and shower were in need of a really good clean. No maintenance - the soap rack was hanging off in the shower which could have been easily fixed. We booked for 3 people, only 2 towels provided. No hairdryer. Uncomfortable beds with no extra pillows or blankets. Real improvement needed here.
Stayed 1 night in Jul 2022
Response from reef on Aug 1, 2022
thanks for that we will make effort to improve the situations that u have mentioned,

6/10 Okay

Heather

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The property very dated curtains had holes no crockery and went to reception to get some was told see the man in number 5 seriously very poor service.
Stayed 1 night in Jul 2022

4/10 Poor

Hazel

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Disappointing to see the ceiling of the bathroom covered in mould. I will be requesting a refund from the manager later today. It’s very sad to see that the property is not maintained to Australian standards. I have photographed this also for reference.
Stayed 1 night in Jul 2022

10/10 Excellent

NGOC

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That is good for me thank you
Stayed 1 night in Jul 2022

8/10 Good

Matthew

Stayed 1 night in May 2022

2/10 Terrible

Donna

Stayed 2 nights in May 2022

2/10 Terrible

Lyndsy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
wouldnt stay again
Stayed 9 nights in Apr 2022

10/10 Excellent

Ross

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2022
Response from reef on Apr 11, 2022
thaks for your feedback we are always trying to improve things for our guest

6/10 Okay

Karen

Travelled with family
Disliked: Amenities, property conditions & facilities
There was nothing in the room, no plates, no cutlery, no tea towel, no detergent, had to ask for an iron, the ironing board was not real safe. There was also an open bottle of milk in the fridge so do wonder if the room was actually cleaned. Would not stay at this motel again.
Stayed 1 night in Apr 2022
Response from reef on Apr 11, 2022
thanks for your feedback and we will check on your complains.

8/10 Good

nick

Business traveller
Liked: Cleanliness, staff & service
Comfortable stay for a few nights
Stayed 2 nights in Mar 2022
Response from jai on Mar 30, 2022
thanks for that and we continue to make improvements.

4/10 Poor

Giuseppe

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Dirty stained carpet. Old frayed bath towels. No milk, no biscuits and not enough coffee and sugar. Other motels I have stayed at had ample milk etc.
Stayed 1 night in Mar 2022

10/10 Excellent

Geoffrey, Wallan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything
Stayed 3 nights in Dec 2021
Response from reef on Jan 29, 2022
appreciate the way u left your room

10/10 Excellent

Beck

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access, walking distance to Dragon Magic Asian Takeaway. Good water pressure in the shower. Reception were friendly and helped out with some cutlery for us
Stayed 1 night in Dec 2021
Response from jai on Jan 29, 2022
great to have guest such as you

6/10 Okay

Carolyn

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2021

8/10 Good

Robyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owner was lovely, friendly and very helpful. Rooms were clean tody. Bed waa really comfy
Stayed 1 night in Dec 2021
Response from jai on Dec 20, 2021
thanks for your comments, we are looking forward to seeing u again. wishing u Merry X mas and great year ahead.

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay and friendly service
Stayed 3 nights in Nov 2021
Response from jai on Dec 20, 2021
thanks for your comments, we are looking forward to seeing u again. wishing u Merry X mas and great year ahead.

8/10 Good

Garry

Travelled with group
Disliked: Amenities, property conditions & facilities
Out-dated
Stayed 2 nights in Nov 2021

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities
Stayed 8 nights in Sep 2021

6/10 Okay

Carissa

Stayed 1 night in Sep 2021

8/10 Good

Emma

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stop in for the night. Budget friendly too.
Stayed 1 night in Sep 2021

4/10 Poor

DAVID

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was in poor condition - Ant infested - mould in bathroom
Stayed 1 night in Aug 2021

8/10 Good

Sabu

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jul 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Rooms looking a little tired
Stayed 2 nights in Jul 2021

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Rooms dirty smelly old and shower mouldy
Stayed 1 night in Jul 2021

8/10 Good

Wayne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2021
Response from reef on Jun 26, 2021
appreciate

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2021
Response from jai on Jul 5, 2021
thanks, much appreciated

8/10 Good

Glen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Older motel but great staff and location
Stayed 2 nights in May 2021
Response from reef on Jun 26, 2021
thanks

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to food and activities.
Stayed 1 night in May 2021
Response from reef on Jun 26, 2021
much valued

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to shops and city
Stayed 2 nights in May 2021
Response from reef on Jun 26, 2021
thanks

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Not flash, rooms are a bit tired but have paid a lot more for a lot worse at other motels. Handy to Shamrock Hotel across the road for a good meal
Stayed 1 night in May 2021
Response from reef on Jun 26, 2021
comment valued

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ccc
Stayed 1 night in May 2021
Response from reef on Jun 26, 2021
thanks

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good cheap accommodation when you just need a bed to sleep on
Stayed 1 night in Apr 2021

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not much, place was dirty and noisy . Dirty carpet and very run down. Fire alarm was sitting in cabinet. Outside unit needed a lot of basic cleaning. Debris and rubbish in clear view. Whilst cheap , this place needs serious work and cleaning
Stayed 2 nights in Feb 2021

6/10 Okay

Joker, Brisbane

Business traveller
Disliked: Amenities, property conditions & facilities
The bed was comfortable and block-out curtains worked well. There was milk in the fridge and a few glasses and cups and that was it. Whole place said "I'm old and tired".
Stayed 1 night in Dec 2020