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Reviews of Rembrandt Hotel Tokyo Machida

3.5 out of 5
Rembrandt Hotel Tokyo Machida
Haramachida,3-2-9, Machida, Tokyo

Reviews

8.6

Excellent

Rating 10 - Excellent. 99 out of 207 reviews" "
Rating 8 - Good. 72 out of 207 reviews" "
Rating 6 - Okay. 23 out of 207 reviews" "
Rating 4 - Poor. 11 out of 207 reviews" "
Rating 2 - Terrible. 2 out of 207 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Conic

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Food gave me diarrhea after that…. Ruined my travel experience
Stayed 1 night in May 2024

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 2 weeks. Hotel is close to the train station and hundreds of stores and restaurants.Everything is within walking distance.Next door there is a supermarket. We chose corner rooms that had plenty of space for 2 people. Great amenities and clean rooms, great views from 11 floor. Highly recommend .
Stayed 14 nights in Apr 2024

8/10 Good

Masaki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location.
Stayed 7 nights in Dec 2023
Response from Front Reception on Mar 1, 2024
Thank you for staying our hotel.

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024
Response from 宿泊課 on Mar 1, 2024
Thank you

8/10 Good

Masaki

Stayed 7 nights in Dec 2023
Response from 宿泊課 on Mar 1, 2024
この度はレンブラントホテル東京町田に御宿泊いただきまして誠にありがとうございます。高評価重ねてお礼申し上げます。スタッフ一同、サービスの向上に努めてまいります。またのご利用お待ちしております。宿泊課

10/10 Excellent

Ching Ching

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great location and service. Very reasonably priced!
Stayed 6 nights in Dec 2023

10/10 Excellent

Zachary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The check in and check out was simple and the staff was very accommodating in a highly convenient area.
Stayed 10 nights in Nov 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good stay.
Stayed 1 night in Dec 2023

6/10 Okay

Tonia

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Twilight Zone
Staff were great, but the hotel needs a serious remodel! Stains in the carpet, chairs, walls…really felt like the whole place was stuck in the 50’s.
Stayed 5 nights in Sep 2023

10/10 Excellent

Katelynn

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property, fantastic staff, area easy to get around, a lot of local food and shops nearby.
Stayed 4 nights in Sep 2023

10/10 Excellent

Akiko

Stayed 5 nights in Jun 2023

10/10 Excellent

Akiko

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location by the station is very nice. Breakfast is very good.staff is very kindly.
Stayed 16 nights in Jun 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel, but uncomfortably hot.
Good location, convenient for shops, stations, supermarkets, buses. Refurbished a long time ago, but still pretty good. Air conditioning was a problem, as it was not possible to change the room temperature, except to make it hotter. Windows do not open, so we were given an electric fan to help against the a/c, which was apparently set to heat lthe entire hotel overnight, whatever guests might prefer. Cool showers and baths necessary during the night to make it possible to sleep at all. Waste of energy for unnecessary heating and electric fan.
Stayed 5 nights in Apr 2023

8/10 Good

Mieko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2023

8/10 Good

mieko

Stayed 7 nights in Apr 2023

6/10 Okay

Jeff

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Booked a non smoking room, but got stuck with a small smoking room that really stunk. Unfortunately hotel was full and unable to switch rooms. Staff was very friendly and the rest of the hotel was clean. Close to shopping and food.
Stayed 10 nights in Apr 2023

8/10 Good

William

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has some good views. Room in general was clean. Breakfast was excellant. It was unfortunate that the only available rooms were smoking rooms. I booked anyway because the rest of my party was staying there. Now that I know the area better, I would have picked a different hotel rather than stay in a smoking room.
Stayed 2 nights in Apr 2023

10/10 Excellent

Jeffrey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Room was nice and clean. There was daily maid service and all staff were very nice and helpful. Location and view are excellent. Just wish there was a gym onsite.
Stayed 19 nights in Feb 2023

8/10 Good

Masami

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Emmanuel Jose

Stayed 2 nights in Nov 2022

10/10 Excellent

David, Spanaway

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always like staying here when I come for work....love the area and the ability to get out and walk around. Only two minor issues to discuss: Parking issue: availability and language being the main problem but it was resolved; Breakfast: wish there were a few more options, eggs need fixing bad (lol), but still filling. Thanks for another great stay, can't wait to come back!!
Stayed 4 nights in Jul 2022

8/10 Good

Akiko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clan staff was nice location is little faraway from train station.
Stayed 13 nights in Jun 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel experience
Stayed 2 nights in May 2021
Response from 宿泊課 on May 9, 2021
この度はレンブラントホテル東京町田をご利用頂きまして誠にありがとうございます。 今後も皆様に快適にお過ごし頂けますようスタッフ一同取り組んで参ります。 またのご来館を心よりお待ちしております。

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness
The room was not clean at all. dust everywhere and it smelled like mould. The windows cant open and the temperature in the room was too hot. This made my stay unpleasant.
Stayed 2 nights in Apr 2021
Response from Anonymous on Apr 16, 2021
Dear guest, Thank you very much for your review. We apologize for all inconvenience caused in the room and that our service did not satisfy your expectations. We strive to exceed our guest`s expectations, so I can assure that we take your reviews very seriously. Thank you very much for your review again. We are looking forward to having you again as a guest in our hotel. Reception

10/10 Excellent

Amina Papera

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peace & Comfort at Rembrandt
My daughter needs to take a college entrance test in Machida area; & Rembrandt Hotel provided her the peace she needed in studying. It also gave her comfort to rest. Thank you.
Stayed 3 nights in Jan 2021
Response from Amina Papera on Feb 13, 2021
Dear Amina Papera, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodation. We are thrilled that we were able to provide your expectations. We hope to welcome you and your daughter back to the hotel in the near future! Best regards, Reception

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021
Response from 宿泊課 on Jan 14, 2021
この度はレンブラントホテル東京町田をご利用頂きまして誠にありがとうございます。 また高い評価を頂き大変嬉しく思います。 今後も皆様に快適にお過ごし頂けますようスタッフ一同取り組んで参ります。 またのご来館を心よりお待ちしております。

8/10 Good

AKEMI

Liked: Staff & service, amenities, property conditions & facilities
シャワーの水圧が少し弱い。
Stayed 1 night in May 2024

4/10 Poor

Toru

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
びっくりするくらい壁が薄く、隣の部屋の冷蔵庫を開け閉めする音まで聞こえた。 連れと共にZOOMをする用件があったが、これでは近隣の部屋に筒抜けなので部屋の変更をお願いしたが、聞き入れてもらえなかった。 お安いので寝るためだけに泊まるならオススメですが、 部屋で仕事などをお考えでしたら、やめた方がいいです。
Stayed 1 night in May 2024

10/10 Excellent

MUNETAKA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
高級ホテルの佇まいで　駐車場のスタッフも感じが良く案内していただきました フロントスタッフも感じ良かったし 朝食のブッフェは種類も豊富でしゃぶしゃぶもあるしおいしいしで満足できました
Stayed 1 night in Apr 2024

4/10 Poor

やまなかゆうき

Business traveller
Disliked: Cleanliness, amenities
建物が古いのは仕方がないが、設備(空気清浄機)も古くシャワーの水圧が外国のホテル並に弱いのが気になった。安いけどもう来ないと思います
Stayed 1 night in Mar 2024

6/10 Okay

みつよ

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
部屋が狭かった。
Stayed 1 night in Mar 2024

8/10 Good

Kazuo

Business traveller
Liked: Cleanliness, staff & service, room comfort
今回で2度目の滞在です。
前回同様、非常に快適に過ごせました。 ただ、前回も感じたことですが、1階エントランス入口が車路となっているため初めての方にはホテル入口と分かりづらいかもしれません。駅からペデストリアンデッキを通ってこられる方は2階がフロントの方が便利な気がします。今回滞在したお部屋は1202号室でしたが、業務用のエレベータの音なのか空調の音なのか少し気になりました。 今回は3泊でしたがオプションの朝食はいつもおいしくいただきました。 町田・相模原・海老名方面で仕事の際はまた、お世話になりたいです。
Stayed 3 nights in Feb 2024
Response from 宿泊課 on Mar 1, 2024
この度はレンブラントホテル東京町田に御宿泊いただきまして誠にありがとうございます。口コミ投稿、高評価重ねてお礼申し上げます。今後も皆さまがごゆっくり、快適にお過ごし頂けますようスタッフ一同、サービスの向上に努めてまいります。またお会い出来ます事を、楽しみにしております。宿泊課

8/10 Good

YUMIKO

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
朝食も美味しく、お部屋も綺麗で快適にすごせたのですが、 水回り設備にかなり大きな異音がして残念でした(シャワー切り替えのハンドルを引っ張ると、工事現場のような、ドッドッドッドッドッ〜とかなり大きな振動を伴う異音) 他の部屋からの音も聞こえました。
Stayed 3 nights in Jan 2024
Response from 宿泊課 on Mar 1, 2024
この度はレンブラントホテル東京町田に御宿泊いただきまして誠にありがとうございます。また口コミの投稿重ねてお礼申し上げます。シャワー設備の件ご迷惑とご不便お掛けしまして申し訳ございません。スタッフ一同、サービスの向上に努めてまいります。またのご利用お待ちしております。宿泊課

10/10 Excellent

CHIHARU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Masae

Stayed 1 night in Dec 2023

6/10 Okay

Sumie

Stayed 1 night in Dec 2023

8/10 Good

ひろみ

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
夜の空調が寒かった。 フレンチトーストやパンはものすごーく美味しかったです。
Stayed 1 night in Dec 2023

8/10 Good

shunsuke

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
エアコンの調整が無意味。
エアコンの操作をしても部屋の温度が変わらない。 古い躯体だからしょうがないのかもしれないけれど、冬は寒い。
Stayed 1 night in Dec 2023

10/10 Excellent

Chia-Ying

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Dec 2023

10/10 Excellent

??

Stayed 1 night in Dec 2023

10/10 Excellent

Hirano

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Masahiro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ほぼほぼ満足出来ました。 1つだけ残念だったのはトイレットペーパーの位置が座ると近すぎて非常に取りづらかったです。 あとは全然OKでした。 また機会があれば利用したいです。
Stayed 2 nights in Nov 2023

10/10 Excellent

Takashi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
半強制カンヅメだったのだけど、一言で言うと居心地が良いホテル。 これで館内にコーヒーかお茶でも飲みながら一服できる家フェテリアかラウンジがあると完璧なのだけど、贅沢言わず目と鼻の先の珈琲専門店に行けばいいだけの話。
Stayed 5 nights in Nov 2023

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
古さが伝統にならない例
部屋の電球が切れていてつかなかったり、シャワーを出すと湯沸かし器の音が部屋中に響いたり建物の古さがある。 それを補うスタッフのサービスがあるわけでもない。 建物と一緒にサービスも老朽化していってるような感じ。
Stayed 1 night in Nov 2023

8/10 Good

TOSHIKAZU

Liked: Cleanliness, staff & service
Disliked: Amenities
駅から徒歩で10分弱でアメニティも部屋の中にあり平均的なビジネスホテルです。施設が古いせいか暖房MAXにしても寒かったのでこの先冬にかけて宿泊するときは用心かも‥朝食はビッフェ方式でしゃぶしゃぶからアイスクリーム、フレンチトーストもあって満足でした。あと施設内にコインランドリーありません。直近でも10分弱の道のりだったので断念しました。
Stayed 2 nights in Oct 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Hirofumi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ホテルは想定以上にいいでした. この次も利用したいと考えています. 町田ー新宿はロマンスカーが静か・早い・便利です. 羽田飛行場へは、横浜線で東神奈川駅乗り換え・京急線を利用しました. 横浜中華街、渋谷・新宿・六本木〜大手町〜日本橋・品川・浅草〜アメ横と行く場所がバラけていたので、町田の選択は良かった、と思っています.
Stayed 3 nights in Oct 2023

4/10 Poor

SATOMI

Stayed 1 night in Sep 2023

6/10 Okay

Shin

Liked: Staff & service
Stayed 1 night in Aug 2023