We first arrived to find an absolutely beautiful location and the views are incredible. Unfortunately, the disaster began after check in when we entered our premier villa room to be met with an overpowering stench of rotten vegetation outside the room. The smell was so strong that my husband had to ask to be moved to a different room. What the staff didn’t know is that my American husband understands Filipino and heard them making fun of him. The front desk also told my husband one thing but when I went downstairs, they changed their attitude but refused to cooperate with us appropriately. The only thing they could offer us was a downgraded room, which was their SPARE room that they do not normally use, and a 2,000 peso food voucher for a family of 5. We found two cockroaches in the room, one of which I found on my son while he was laying down. The shower has a crack in it and flooded the room. All the hotel staff could do was just give us towels to soak up the water. They also offered us free breakfast, but only two people in our family eat breakfast, and the food was not good according to them. I asked for change from the cashier and she rolled her eyes and rudely said no we do not do change. I am very disappointed in the way this resort does business. The only saving grace is that my son does not understand all this nonsense and was still able to have fun. Also the pool bartender Christopher Reyes was absolutely amazing and the snorkeling guide was incredibly kind.