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Reviews of WoodSpring Suites Lynchburg VA

2.5 out of 5
WoodSpring Suites Lynchburg VA
310 Border Street, Lynchburg, VA

Reviews

7.8

Good

Rating 10 - Excellent. 87 out of 198 reviews" "
Rating 8 - Good. 39 out of 198 reviews" "
Rating 6 - Okay. 35 out of 198 reviews" "
Rating 4 - Poor. 22 out of 198 reviews" "
Rating 2 - Terrible. 15 out of 198 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

6.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Elizabeth

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The hotel itself and the surrounding area was seemingly nice until coming into the hotel there was several camping chairs in front with guests and staff smoking outside. We asked the desk for an extta pillow and was told they didnt have any and also said they never do a late check out. The best part was the physcial altercation that broke out directly in front of our room that lasted 15 munutes and we called 911 as soon as we heard someone had a gun. We did not have a good fun or safe in Lynchburg as a hole. Every area seems unsafe and full of homeless camps on the trails, river walks and downtown. We wont be back at this hotel or lynchburg
Stayed 1 night in May 2024
Response from CS on May 28, 2024
It is always our goal to provide the best guest experience possible and unfortunately, we fell short during your stay. Thank you for your feedback and please note your concerns have been escalated. We hope to have the opportunity to provide you with a better stay on a future visit.

8/10 Good

Kathryn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at the front desk was almost non existent. If I had wanted a receipt when I left there was nobody available
Stayed 1 night in May 2024
Response from CS on May 28, 2024
Thank you for your feedback. We appreciate your stay and hope to see you again soon!

4/10 Poor

Isiah

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Good property only problem is u gotta take put your own trash and pay for extra stuff like getting your room cleaned but overall great room and oh they need better pillows and they were flat so bring your own but other than that for the price its perfect
Stayed 1 night in Mar 2024
Response from CS on May 23, 2024
Thank You for Your Feedback.

6/10 Okay

Anthony

Travelled with family and small children, Business traveller
Disliked: Cleanliness
The bathroom was dirty in the room
Stayed 2 nights in May 2024
Response from CS on May 23, 2024
Thank you for taking the time to leave a review. We are sorry you had a negative experience with us. We take the safety and comfort of our tenants seriously and take any report of disruption or nuisance very seriously. We have taken steps to ensure that similar incidents are dealt with promptly and avoid further disruption. We appreciate you bringing this to our attention and apologize for any inconvenience this may have caused.

6/10 Okay

Velma

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Ok but did not realize it was extended stay
Stayed 1 night in May 2024
Response from CS on May 23, 2024
Thank You for Your feedback.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in May 2024
Response from CS on May 16, 2024
Thank You for your feedback.

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from CS on May 16, 2024
Thank You for your feedback.

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely welcome and polite.
Stayed 1 night in May 2024
Response from CS on May 16, 2024
Thank you for your feedback.

10/10 Excellent

William

Stayed 1 night in May 2024
Response from CS on May 28, 2024
Thank you for your feedback. We appreciate your stay and hope to see you again soon!

2/10 Terrible

KENDRA

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
I noticed Expedia 2nd floor isn’t clean. The bed sheets had pet hair on them. There were wet and mildewed sheets and towels left in the hallway overnight and the carpet in the hallway was dirty. I had to call the front desk twice because the people above me were making noise after 11:00 p.m. I didn’t get another room until 4:30 a.m. The person was walking up and down the stairs slamming the stair well door all through the night. It didn’t feel safe!!
Stayed 1 night in May 2024
Response from CS on May 16, 2024
Thank you for taking the time to share your experience with us. We are sorry to hear that your stay fell short of expectations. We take pride in providing superior service to all guests, and strive to make for a comfortable and enjoyable stay. We apologize that we did not meet this goal, and we understand your concerns. Thank you for bringing this to our attention, and we will do our best to improve the quality of the stay for future guests.

4/10 Poor

Jessalyn

Disliked: Cleanliness, property conditions & facilities
Property understaffed although doing their best. Rooms were not clean even though marked clean. Linens were missing from rooms as laundry was behind. For such a busy location, staffing needs to become a priority.
Stayed 1 night in May 2024
Response from CS on May 6, 2024
Thank you for your review. We apologize for any issues you encountered while staying with us. We take feedback from residents very seriously and we will work diligently to address the issues you mentioned. We strive to ensure everyone's stay is pleasant and comfortable and we hope you give us another chance to serve you in the future.

2/10 Terrible

TRENT

Disliked: Cleanliness
You guys put a pretty pictures up with mid prices.. then inget there and its a government assistant living hotel that smells twrrible with trashy people all over the place. I guess its so.ewhat my fault for not researching why its a 1 star hotel that looks like a 3 star. Once you get i side your room though you do forget about the terrible atmosphere around you. So good job to your cleaning crews.
Stayed 1 night in Apr 2024
Response from CS on Apr 29, 2024
Thank you for your review and for taking the time to share your experience. We apologize for the issues you experienced during your stay. We take customer feedback seriously and use it to continually improve our services. We hope you will give us another chance in the future.

6/10 Okay

Wendi

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Overall the parking lot seemed a little unsafe but well lit. I was glad we checked in before the lobby closed or we would not have had a place to stay. Overall impression our room was clean, surprised no hangers or soap/shampoo. I was very disappointed in the smell of pot and smoke everywhere it was a bit overwhelming. Yet I was in a non-smoking room ironic.
Stayed 2 nights in Apr 2024
Response from CS on Apr 29, 2024
Thank you for your review and for taking the time to share your experience. We apologize for the issues you experienced during your stay. We take customer feedback seriously and use it to continually improve our services. We hope you will give us another chance in the future.

10/10 Excellent

La-kisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from CS on Apr 12, 2024
Thank You for your feedback.

8/10 Good

ReGina

Business traveller
Clean room. Did not like the cot like bed or Cold coffee in carafe in morning. I like having staff at the counter in the mornings. Don’t come in u til 9 am.
Stayed 2 nights in Mar 2024
Response from CS on Apr 1, 2024
Thank You for Your feedback.

10/10 Excellent

Toby

Liked: Cleanliness, staff & service
Quiet,affordable, clean room
Response from CS on Mar 25, 2024
Thank You for Your Feedback.

10/10 Excellent

Brenda, Richmond

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property offers a full-size refrigerator, full-size microwave, and two-burner store. They have a laundry room and fitness room. The staff is very nice and accommodating.
Stayed 1 night in Feb 2024
Response from April Gibson, General Manager on Mar 24, 2024
Thank you for taking the time to leave a review on your recent stay with us. It was a pleasure having you as our guest and we hope to see you again in your future travels.

6/10 Okay

Alyse

Disliked: Cleanliness, amenities
The property and room were adequate but definitely bare bones. Service at the front desk was slow, although the staff was friendly.
Stayed 2 nights in Mar 2024
Response from CS on Mar 18, 2024
Thank You for your feedback.

6/10 Okay

Kimberly

Not too impressed
Stayed 2 nights in Mar 2024
Response from CS on Mar 18, 2024
Thank You for your feedback.

6/10 Okay

Kim

Liked: Cleanliness, staff & service
Disliked: Amenities
the lack of reqular things like hand towels and tissue in order to pass savings on to customer, no coffee in rooms but offered in lobby or bring your own coffee maker and coffee
Stayed 4 nights in Feb 2024
Response from April Gibson, General Manager on Mar 22, 2024
Thank you for taking the time to leave a review. I am sorry your stay fell short of your expectations. We hope in the future you will consider staying with us again

10/10 Excellent

Benedict

Stayed 1 night in Feb 2024
Response from April Gibson, General Manager on Mar 22, 2024
Thank you for taking the time to leave a review on your recent stay with us. We appreciate you business and look forward to seeing you in your future travels

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service
Very basic. Bed was comfortable. Walls were very thin. Shower head seemed to have a water regulator on it so the pressure was adequate but not powerful like more hotels. So nothing relaly wrong, just might spend a few more bucks for a kind of normal place
Stayed 2 nights in Feb 2024
Response from April Gibson, General Manager on Mar 2, 2024
Thank you for taking the time to leave a review of your recent stay with us. We are sorry that our hotel fell short of your expectations.

10/10 Excellent

Owen

Liked: Staff & service, amenities, property conditions & facilities
Ok property!
Stayed 1 night in Feb 2024
Response from April Gibson, General Manager on Mar 2, 2024
Thank you for leaving a review of your recent stay at our hotel. We look forward to seeing you again

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean!
Stayed 2 nights in Feb 2024
Response from April Gibson, General Manager on Mar 2, 2024
Thank you for taking the time to leave a review of your recent stay with us. We look forward to seeing you again in your future travels.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Great choice for visiting LU
Stayed 1 night in Feb 2024
Response from April Gibson, General Manager on Mar 2, 2024
Thank you for taking the time to leave a review on your recent stay with us. We look forward to seeing you on your next trip to LU

4/10 Poor

Verified traveller

Disliked: Room comfort
Stayed 1 night in Feb 2024
Response from April Gibson, General Manager on Feb 5, 2024
Thank you for choosing to stay with us I am sorry that you did not enjoy your stay as much as we had hoped. Please let me know if there is anything I can do to help

10/10 Excellent

jack

Stayed 1 night in Jan 2024
Response from April Gibson, General Manager on Mar 22, 2024
Thank you for taking the time to leave a review on your recent stay with us. It was a pleasure having you as our guest and we look forward to seeing you again

8/10 Good

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A new long-term stay hotel. The doors are always locked, with a locked door between the lobby and the elevator/rooms, so there is a bit of a weird vibe with that. Felt very safe, though.
Stayed 1 night in Jan 2024
Response from April Gibson, General Manager on Feb 5, 2024
Our hotel is designed to be a secure facility with only registered guests able to access the hotel. As many of our guests are here for the longer stay we wanted it to feel safe

6/10 Okay

Chasity

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from April Gibson, General Manager on Feb 5, 2024
Thank you for staying with us. We hope to see you in future travels

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Firat stay at this hotel
Clean. Newer hotel. Great location, central to many restaurants. Only issues is the pillows are small and flat.
Stayed 1 night in Jan 2024
Response from April Gibson, General Manager on Feb 5, 2024
Thank you for staying with us. I have brought the pillow up to the housekeeping staff and we have replaced several of the pillows that were no good

10/10 Excellent

Skyyy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Dec 2023
Response from April Gibson, General Manager on Jan 6, 2024
Thank you for taking the time to leave a review with us on your recent stay. It was a pleasure having you as our guest

10/10 Excellent

Marlo

Liked: Amenities
Great!
Stayed 1 night in Dec 2023
Response from April Gibson, General Manager on Dec 25, 2023
Thank you for taking the time to leave a review on your recent stay with us. We are pleased to hear that you enjoyed your stay with us.

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Front Desk on Nov 21, 2023
Dear Christian, Thank you so much for the amazing rate. We appreciate your feedback. Hope you come visit us again soon

10/10 Excellent

Rhoshon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you
A manager was very nice to help me when she saw I struggling with my belongings and I thank her very much!
Stayed 1 night in Nov 2023
Response from Front Desk on Nov 21, 2023
Dear Rhoshon,Thank you so much for the feedback. I will make sure the manager that was amazing and helped you gets recognized for you kindness. Hope to see you again soon.

10/10 Excellent

Charlene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Front Desk on Nov 18, 2023
Dear Charlene, Thank you for the feedback. Hope to see you again soon.

8/10 Good

Karen Ambrose

Liked: Cleanliness, staff & service, property conditions & facilities
K&A A
We liked the hotel. Although the bed was not comfortable the room was clean. The 2 pillows were very thin and were useless. The two towel and two washcloths were not enough. The hotel was very clean everywhere. We would try this facility again.
Stayed 3 nights in Nov 2023
Response from Management on Nov 15, 2023
Dear Karen, We appreciate your feedback, We do have offer extra towels and pillows, sorry that the front desk did not inform you with that information. Hope to have you come visit us again.

8/10 Good

Octavio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from April Gibson GM on Nov 10, 2023
Thank you for taking the time to leave a review. It was a pleasure having you as our guest

4/10 Poor

Richard

Disliked: Cleanliness, property conditions & facilities
No towels no ammetties
Stayed 2 nights in Nov 2023
Response from April Gibson GM on Nov 10, 2023
We are sorry that we failed your expectations. Please feel free to leave further details on how we might improve your experience

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Management on Nov 5, 2023
Thank you for taking the time to leave a review. It was a pleasure having you as our guest and We look forward to seeing you in furture travels

8/10 Good

Phillip

Business traveller
Stayed 2 nights in Oct 2023
Response from April Gibson GM on Nov 10, 2023
Thank you for taking the time to leave a review. It was a pleasure having you as our guest and look forward to seeing you in future travels

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from April Gibson GM on Nov 10, 2023
Thank you for taking the time to leave a review on your recent stay with us. It was a pleasure having you as our guest and we look forward to seeing you in your future travels

10/10 Excellent

Tayja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from April Gibson GM on Nov 10, 2023
Thank you for taking the time to leave a review on your recent stay with us. We appreciate your business and look forward to seeing you again

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Helpful and friendly desk staff
Checked in at midnight after 11 hour travel. Desk staff stayed (of course) so that we could check in...but did so with a smile. Walls (or ceilings/floors) are thin, though. Heavy walking from room above was bothersome, but such is likely the case in most hotels.
Stayed 3 nights in Oct 2023
Response from April Gibson GM on Nov 10, 2023
Thank you for taking the time to leave a review on your stay with us. We are pleased to hear that the staff was able to accommodate your needs. We truly hope that you will consider staying with us again in future travels

6/10 Okay

Paul, San Antonio

Stayed 3 nights in Oct 2023
Response from April Gibson GM on Nov 10, 2023
Thank you for taking the time to leave a review. We are sorry that we failed to meet your expectations and hope that you will allow us to try again in your future travels

4/10 Poor

Adam

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from April Gibson GM on Nov 10, 2023
Thank you for taking the time to leave a review. We are sorry that we failed to meet your expectations and hope that you will allow us to try again in your future travels

6/10 Okay

Ashley

Travelled with partner
Disliked: Amenities
Very few amenities. Minimal towels in the bathroom. No hand towels, just bath towels and wash cloths. No hair dryer. Thankfully I brought my own. Definitely more of a long-term stay place than those staying for a couple nights. Bed was very uncomfortable, tiny, flat pillows. Very glad we brought our own. Sheets were the thinnest I’ve ever seen. Coffee only available in the lobby and it was more like drinking hot water than coffee. No breakfast. Front desk is only open beginning at 10:00am. Glad I didn’t need anything. And so much for no smoking within 25 feet of the building. The elevator and hallways reeked of weed. The only positives I can say about this place was that it was and clean and convenient to everything. Also the A/C was good and it was quiet.
Stayed 2 nights in Oct 2023
Response from Front Desk on Nov 15, 2023
Dear Ashley Thank you for your feedback, I have brought this to management attention. We are a extending stay to where we have less amenities than other places. We do offer extra pillows, towels, hair dryer at the front desk. So sorry that front desk did not inform you of these offers at check in. We do have front desk hours but someone is available 24/7 that is always behind the desk. Once again thank you for the feedback and hope you give us another chance. Thank you

4/10 Poor

Jay

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
Would go somewhere else next time.
Staff was generally not available. We were locked out of the building for some time upon arrival until another guest let us in. Then we waited longer until staff showed up to check us in. The room weas not ready. The alternate room we were given was recently cleaned but was full of odd odors (in addition to the cleaning chemicals). The pillows were small and flat, and no additional pillows were available - and no staff was available to ask for more. The window only had a venetian blind which failed to block out the extremely bright floodlight in the parking lot. The room was clean and the furniture was new, but it was all quite stark and uncomfortable. There was an apparent drug dealer in the parking lot for the first day of our stay (on his phone, watching the traffic and meeting folks in the parking lot who came and went quickly). A steady stream of traffic was passing our window and making noise as they visited him late into the night. The second night I was awakened around 3:00am by a large, loud group returning to their rooms. Once awake, the only place to sit up and work without keeping others in my room awake, was the tall, uncomfortable table in the lobby. When I did meet staff they were pleasant and perfunctory. The building was new and clean. But no, It wasn't a great experience.
Stayed 2 nights in Sep 2023
Response from Heaven O on Sep 26, 2023
Dear Jay, Thank you for the online review and giving us feedback on your recent stay at the Woodspring Suites. I would like to apologize for the wait that you had during check in time. There is a phone at entrance to call the front desk to get in at the front door if you do not have a key to enter. Yes the hotel was full that weekend so there may have been a lot of traffic in and out the hotel. It was college weekend for Liberty University and also we had a hockey team staying with us too. Once again I do apologize for the issues that you experienced during your stay hoping you will give us another chance. Hope you have a wonderful day!

10/10 Excellent

Carl

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The facility is very clean. My check in experience with Jeremy M. was simply amazing. He answered every question and concerns I had. Con: The facility needs better mattresses. Mattress was very uncomfortable.
Stayed 5 nights in Sep 2023
Response from Heaven O on Sep 26, 2023
Dear Carl, Thank you for leaving us a online review and leaving us your feedback on your stay at the Woodspring Suites. Jeremy is very active with our guest and We are so happy to have him on our team. Sorry for the mattress being uncomfortable. Hope you have a wonderful day.

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome 😎
I was in town from Ohio for the blueridge rockfest ( which turned out to be an absolute nightmare) the only comfort I had was that I really liked my hotel stay. I have my own cleaning business and usually find something that is dirty in any hotel I stay in but the first thing I noticed was how clean my room was! Also all the staff was extremely friendly and welcoming which was very comforting since I was so far from home and traveling alone and also having a horrible time because the festival was a disappointment. I mostly talked to the front desk clerk named Krystle who was so friendly, considerate and sweet. I’m glad that I at least had a nice play to stay during my stressful vacation.
Stayed 4 nights in Sep 2023
Response from Heaven O on Sep 12, 2023
Dear Jamie It was a pleasure having you here at the Woodspring Suite! Sorry the Rockfest turned out a fail. Thank you for giving us your feedback and was a safe place for you during your travels. Hope to see you next year! Rock on!

2/10 Terrible

paul

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
BOOT KNOCKIN'
As soon as we checked in my wife said, " i don't like this place", but we were tired and just needed some sleep, so she capitulated. The room was adequate, the young lady at the desk was great, it was the clientele that bothered us most. Loud, inconsiderate yelling in the halls, doors slamming at 11pm, and several un-savory looking people just hanging out in common areas. The icing on the cake happened just after we got to the room, we heard LOUD banging from the room next door then we heard a man and a woman involved in a LOUD conversation, we could here them carrying on as if they were in the room with us. Before we could pick up the phone to call, we heard the ominous, "thud, thud, thud, thud, thud..." THEY WERE KNOCKING BOOTS!!! We could hear it all, so either the walls are that thin or she was that thick... We bailed, found a better hotel next door! They did give us a full refund.
Stayed 1 night in Sep 2023
Response from Heaven O on Sep 11, 2023
Dear Paul, Thank you for your feedback it is very important to use. Would like to apologize for the noise issue after check in. Hope you have a wonderful day.