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Reviews of On The Square

3 out of 5
On The Square
13 Ploshcha Rynok, Lviv

Reviews

9.4

Exceptional

Rating 10 - Excellent. 132 out of 193 reviews" "
Rating 8 - Good. 53 out of 193 reviews" "
Rating 6 - Okay. 4 out of 193 reviews" "
Rating 4 - Poor. 3 out of 193 reviews" "
Rating 2 - Terrible. 1 out of 193 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Oksana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Olena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the stay. Amazing location
Stayed 7 nights in Dec 2023

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location, friendly staff, and very nice updated rooms.
Stayed 3 nights in Aug 2023
Response from On The Square on Dec 2, 2023
John, thank you for your feedback. We eagerly anticipate your next visit and look forward to welcoming you again soon! Best regards, The On The Square Team!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from On The Square on Sep 19, 2023
Thank for choosing us

10/10 Excellent

Ernest

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacation in Lviv
Vacation to Lviv. Great view of Rynok Square, best part of town. Everything is restored not with plastics but nice tile and wood.
Stayed 1 night in Aug 2023
Response from On The Square Hotel squad on Oct 3, 2023
Ernest, thank You for the kind words. We are extremely pleased that you appreciated our work and efforts. We are waiting for Your next visit! Best wishes from On The Square Hotel!

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top Location, luxury rooms and a world class staff
The price, the quality, the level of service and the location of this hotel can't be beat. For that reason i decided to stay a second time this month. When i arrived to check in, Maria the receptionist greeted me by name and said "it's nice to see you again" her and all the staff made me feel so comfortable and welcomed. I had a small problem with the temperature in my room and the night receptionist ( i forgot her name ) immediately responded and without hesitation, she moved me to a different room. The cleaning ladies and construction workers were also very welcoming greeting me each time i walked by. I felt so at home at this place and i am so grateful for their hospitality. Furthermore, Lviv is an incredible city to experience. The people out here are so genuine and really take care of one another. Its one of the finest cities ive ever visited and i I highly recommend it. Slava Ukraini!
Stayed 5 nights in Aug 2022
Response from Diana-Anna on Aug 19, 2022
Dear Lawrence,Thank you very much for your feedback.We were very happy to welcome you in our hotel.We are extremely glad that you liked everything and you had a good impression.We will definitely wait for you in our hotel!Sincerely, the team of the hotel On the Square.

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Receptionist spoke perfect English and was nice
This place is newly remodeled so the rooms smell brand new. The location was is right in the middle of all the action. My favorite part about this place was their staff. They spoke perfect English, they were super friendly and very helpful. I absolutely loved it here and i will be back again
Stayed 2 nights in Aug 2022
Response from On The Square on Aug 11, 2022
Dear Lawrence ! Thank you very much for your feedback! We will be very glad to see you again! See you! Sincerely, On the Square Team!

10/10 Excellent

Valentyna, Brooklyn

Stayed 1 night in Jan 2022

10/10 Excellent

Adnan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful reception. Organised
It’s just perfect and not expensive
Stayed 1 night in Nov 2021

10/10 Excellent

Adnan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent reception lady
Nice helpful people work here. All is clean
Stayed 1 night in Nov 2021

10/10 Excellent

Hsin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location on Rynok Square, but can’t get an Uber there.
Stayed 2 nights in Nov 2021

10/10 Excellent

ozge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place ever!
Location, staff are just amazing. It is in the heart of the city, outside so busy but you do not get any noise inside. Best place to stay, all famous restaurants and the highlights in a walking distance .
Stayed 3 nights in Oct 2021

10/10 Excellent

Vasyl, Staten Island

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location
Stayed 1 night in Oct 2021

8/10 Good

Yuriy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Fairly close to lifts
Stayed 2 nights in Sep 2021

10/10 Excellent

Jose A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place in Livv
I booked 2 additional nights…..fantastic facility. In the heart of Lviv. Friendly and helpful staff, best value for your money!
Stayed 2 nights in Sep 2021

10/10 Excellent

Jose A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cannot find a better place in town for the $$
Fantastic place in the heart of town…very comfortable and updated….still in renovation; but great! I recommend this place 100%!
Stayed 1 night in Aug 2021

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was excellent, across from city hall and at center of diversity of activities.
Stayed 1 night in Aug 2021
Response from On The Square Guesthouse. on Sep 3, 2021
Thank you a lot!!! Hopfully see you again)) Team On The Square Guesthouse.

10/10 Excellent

Cindy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Perfect Stay
Our stay was perfect! The location was exactly where we wanted to be; the rooms were beautiful; and the staff were incredibly helpful. We will definitely plan to stay there again!
The view from my room
My room
Delicious coffee with breakfast
Breakfast bagel at the kiosk across the street
Stayed 2 nights in Jul 2021
Response from On The Square Guesthouse. on Sep 3, 2021
Thank you a lot!!! Hopfully see you again)) Team On The Square Guesthouse.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Location is very good , no elevator, no parking on site, staff is friendly
Stayed 1 night in May 2021
Response from On The Square Guesthouse on Jun 8, 2021
Dear guest! Thank you for your review. We`ll happy to see you again!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place!
Pleasant staff, helpful, and friendly. Wonderful room and location. You can’t go wrong staying here for both the convenience and quality of stay offered.
Stayed 1 night in Jan 2021
Response from Management of On The Square Guesthouse on Feb 5, 2021
Dear Christopher, Thank you for such a warm words. We are truly happy that we were a part of your great trip and new experience. We hope to host you again next time. All the best

10/10 Excellent

Gavin, Akbük Turkey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2020
Response from Management of On The Square Guesthouse on Feb 5, 2021
Dear Gavin, Thank you for your feedback. We are looking forward to host you again.

2/10 Terrible

Verified traveller

Stayed 4 nights in Aug 2020
Response from Manager Oksana on Sep 5, 2020
Шановний Аноніме! Дякуємо за те, що знайшли час для написання відгуку. На жаль, ви не вказали своє їм*я і ми не можемо ідентифікувати ваше бронювання. Але, ми можемо запевнити вас, що весь персонал нашого міні-готелю завжди намагається задовільнити потреби клієнтів на 100%.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Comfortable beds and pillows and great service from reception. There are only two rooms per floor, and so is generally quiet. Shower was hot, but could be hotter. Great location, it is in the centre!
Stayed 3 nights in Dec 2019
Response from Alina, General manager, On The Square Guesthouse on Jan 3, 2020
Dear Anonymous, thank you for feedback and choosing our Guesthouse. We are so glad that you enjoyed our rooms, services and location. We will be happy to see you again soon.

4/10 Poor

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Great location, shame about the building site!
Excellent position but we booked a courtyard room on the basis that it was quiet and arrived to find building materials stored in the entrance corridor and earplugs on the bedside units. The reason became apparent when, in the morning, we awoke to the racket of full scale building work. On opening the curtains we found scaffolding outside our room, a building site in the courtyard itself and a gutted wing of the courtyard opposite. The receptionist apologised when we complained but, to date, the management have offered no compensation. Such a shame because the hotel is in the perfect position.
View from our room
The supposedly quiet courtyard outside our room.
The downstairs entrance lobby on arrival. We assumed they were sandbags in case of a flood. Actually building materials.
Stayed 4 nights in Dec 2019
Response from Alina, General manager, On The Square Guesthouse on Jan 24, 2020
Dear Trevor, thank you for taking time to leave a review. Please note that we are located in an architectural monument that needs to be restored and renovated at times. Exactly during your stay in the courtyard, the restoration works were carried out. Since we occupy only the 2nd and 3rd floor of the 5-floor building, unfortunately we have no influence on the construction works of other residents, also we all have common areas which they can use as well, and they do it. We agreed comfortable start time of everyday works, but sometimes there are force majeure circumstances that require immediate intervention in the course of repair, since the building is a monument of architecture. And please note that noone wants to destroy historical importance of the building, of course now it looks like disaster, but all efforts are made first to strengthen the structure of the building to make it safe for living, then restore exterier of the building. Anyway, we appologise for all the inconveniences. We are very sorry that this circumstances affected on your impresions about our Guesthouse and on your holiday at all. We always solve all the questions or problems immediately during our guests stay, but this time at the reception was our trainee who was the first time at such a situation and had not enough experience to solve it. We will keep improving our young staff skills and service at all. Please pay attention that soon our manager will contact you to agree conditions of the compensation. We hope that you come again next time and change opinion about our Guesthouse to the better.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
It is in the exact center of the city. Only dislike is the walk up three flights of stairs. Also the actual one is at number 13. The photo shows the place I stayed at before, at address number 11. I thought I was getting the same place. Instead I had a much smaller place. The most famous restaurant landmark is next door at number 14. They put earplugs on nightstand. I guess someone whined before that there is noise from the street. I find such a complaint silly.
Stayed 2 nights in Dec 2019
Response from Ruslan, Senior administr, On The Square Guesthouse on Dec 15, 2019
Dear Anonymous, Thanks for your feedback. We are glad that you liked our location. We're sorry you didn't like the size of the room but we would like to point out that the size of each room is indicated on the reservation as other information. We are looking forward to welcoming you back soon.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is excellent. We really enjoyed our stay here from the warm welcome, comfortable room and room facilities provided.
Stayed 2 nights in Oct 2019
Response from Alina, General manager, On The Square Guesthouse on Oct 21, 2019
Dear guests, we are truly happy that you had possitive impressions after staying with us. We are looking forward to host you again

10/10 Excellent

Nataliya

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Alina, General manager, On The Square Guesthouse on Oct 21, 2019
Dear Nataliya, thank you for staying with us. Hope to host again

10/10 Excellent

Arif Ertug

Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from Alina, General manager, On The Square Guesthouse on Sep 19, 2019
Dear Anonymous, thank you for staying with us. We look forward to see you again

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Alina, General manager, On The Square Guesthouse on Aug 9, 2019
Dear Anonymous, thank you for staying with us. We look forward to see you again

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay on the square. Staff were extremely helpful and pleasant. Being on the square afforded easy access(walking distance) to the sights in old part of the city.
Stayed 2 nights in Jul 2019
Response from Alina, General manager, On The Square Guesthouse on Jul 31, 2019
Dear Guest, Thank you for warm words. We are so happy to hear that you enjoyed your stay at our Guesthouse. We are looking forward to host you again.

8/10 Good

Elizabeth

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel, excellent location
Fine hotel, very central, easy to take the Lviv walking tour, and even over to the famous cemetery. However, you had to order breakfast the day before, and since I only stayed one night and no one told me that, I did not get my breakfast. When you check in, you might want to set up your breakfast preferences at that time.
Stayed 1 night in Jul 2019
Response from Alina, General manager, On The Square Guesthouse. on Jul 23, 2019
Dear Elizabeth, Thank you for your kind comments. We are happy that you enjoyed your stay at our Guesthouse. Please note that the breakfast is not included in a total price, you can find this information at the booking channel, confirmation letter and we are always propose to take a menu at the check-in time and make an order until 9 pm. (when the guest have reservation only for one night and check-in after 9 pm. - we do not propose this service because the restaurant do not acceprt orders after 9pm.) Please next time do not hesitste to contact us about any questions. We look forward to host you again soon

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel on the main square in Lviv. Close to transportation, restaurants and all the sites,
Stayed 2 nights in Jul 2019
Response from Alina, General manager On The Square Guesthouse on Jul 16, 2019
Dear guest, thank you for taking time to leave a review. We are truly happy that you like your stay. We will be glad to see you again

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Alina, General manager, On The Square Guesthouse on Jul 15, 2019
Dear Anonymous, thank you for rating us. We are looking forward to see you again soon

8/10 Good

Verified traveller

Stayed 4 nights in Jun 2019
Response from Alina, General manager, On The Square Guesthouse on Jun 14, 2019
Dear Guest, Thanks for your feedback.

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff and perfect spot
Absolutely lovely hotel, exceptional staff and perfect location. Love the unique and spacious rooms and helpful, welcoming people!
Stayed 2 nights in Jun 2019
Response from Alina, General manager, On The Square Guesthouse on Jun 14, 2019
Dear Emma, Thank you for your warm words. We are happy that you enjoyed your stay at our Guesthouse.

8/10 Good

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Alina, General manager, On The Square Guesthouse on May 7, 2019
Dear Vincent, Thanks a lot for rating us. We are looking forward to host you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Great location. Lovely room and the staff were extremely helpful.
Stayed 2 nights in Apr 2019
Response from Alina, General manager, On The Square Guesthouse on Apr 17, 2019
Dear guest, thank you for kind words and good feedback, we are happy that you enjoyed your stay with us. Hope to see you again soon

10/10 Excellent

Dan, Surrey

Liked: Cleanliness, property conditions & facilities, room comfort
Very pleasant hotel, lovely staff and a superb central location - would certainly stay here again.
Stayed 2 nights in Jan 2019
Response from Alina, General manager, On The Square Guesthouse on Jan 28, 2019
Dear guest, thank you for your warm words. We are happy that you enjoyed your stay in our hotel. We are look forward to seeing you at our Guesthouse again soon!

10/10 Excellent

Sid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2019
Response from Alina, General manager, On The Square Guesthouse on Jan 4, 2019
Dear Sid, Thank you for staying with us. It was a pleasure to host you. Hope to see you again in our On The Square Guesthouse

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am so glad my fiance and I chose to stay at On the Square Guesthouse. The location is absolutely perfect--right in the heart of Lviv. We could see excellent cafes and restaurants right from our window. The staff was so kind, helpful, and friendly, always telling us about events going on in the city that day and offering to order our taxi to the airport. Our room itself was very clean and comfy; the shower was large and had plenty of shelving. The hotel is very thoughtful: they provided a large water cooler right outside of our room, eliminating the need to buy our drinking water from stores. Our room also came with an electric kettle, mugs, coffee, and tea. I will say that it might have been nice to have a desk to sit at, but otherwise the room had everything we wanted. Additionally, it is true that we could overhear some of what was happening in the neighboring room, but it wasn't a problem for us. Overall, we would absolutely stay at On the Square Guesthouse again. It is charming and has everything you need for a fantastic visit to Lviv!
Stayed 3 nights in Dec 2018
Response from Management, On The Square Guesthouse on Dec 13, 2018
Dear guest, Thank you for your warm words and positive feedback. We are glad that you enjoyed your stay in our hotel, we always aim to make our guests' stay as comfortable as possible. It was our pleasure to host you and we are look forward to seeing you at our Guesthouse again soon! Best regards, Management, On The Square Guesthouse

10/10 Excellent

Ihor, Ottawa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and friendly, helpful staff. Great restaurants, stores, cafes,..... near by.
Stayed 1 night in Oct 2018
Response from Roman, Owner, OTS on Nov 12, 2018
Thank you kindly!

10/10 Excellent

Joseph, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect location, friendly and caring customer service.
Stayed 1 night in Oct 2018
Response from Roman, Owner, On The Square Guesthouse on Oct 29, 2018
Thank you Joseph for your kind feedback! See you again soon!

10/10 Excellent

Bettina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
On the square so we had jam packed days of fun... Free walking tours, a different restaurant for every meal, loads of interesting churches and stories... Only had to take public transport to the cemetery...
Stayed 3 nights in Oct 2018
Response from Roman, Owner, On The Square Guesthouse on Oct 29, 2018
Thank you Bettina for your kind review. See you agains soon!

10/10 Excellent

Yasar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
It's located in the square of Lyviv and close to almost anything. They have friendly staff and the hotel has an antique , cozy feeling. Only complaints is the non-existence of sound isolation. But for that good price, it's a negligible flaw :-)
Stayed 1 night in Oct 2018
Response from Roman, Owner, On The Square Guesthouse on Oct 29, 2018
Thank you Yassar for your kind feedback! See you again soon.

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great, conveniently located guesthouse! hi
Stayed 3 nights in Oct 2018
Response from Roman, Owner, On The Square Guesthouse on Oct 29, 2018
Thank you Barbara for your kind feedback. See you again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In the square where all the action is. Helpful staff booked taxi to airport and explained transit system.
Stayed 1 night in Oct 2018
Response from Roman, Owner, On The Square Guesthouse on Oct 29, 2018
Thank you for your kind feedback! See you again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
You can’t beat the price for the value. It is right on the square so beware you may hear activity from below. But if that doesn’t bother you this is a great place to stay.
Stayed 1 night in Sep 2018
Response from Roman, Owner, OTS on Oct 6, 2018
Thank you for your kind feedback! See you again soon!

6/10 Okay

Ateş, Turkey

Liked: Cleanliness
close to the center. room too small.nice and clean.
Stayed 5 nights in Sep 2018
Response from Lillie on Sep 26, 2018
Dear Guest , Thank you for your feedback ! It was a pleasure welcoming you in our hotel! We have rooms with different categories and sizes. We work hard to make our Guests feel comfortable! Hope to host you next time. Best wishes, Management of On The Square Guesthouse

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room is very nice, spacious and comfortable. The bedding was excellent. The shower was pretty good. They have a drinking water tank in the hall way, and you can drink as much as you want. They have breakfast (not included in the hotel fee) delivery service to your room, which is great. The staff are very helpful. The only concern is: no elevator. But the staff helped with my suitcase. Overall, totally worth the cost. Great location as well.
Stayed 3 nights in Sep 2018
Response from Lillie on Sep 28, 2018
Dear Guest, Thank you so much for sharing with us your experience On The Square Guesthouse . It was a pleasure welcoming you in our hotel! We appreciate your positive comments regarding our Hotel, as it is only possible for us to improve the quality of our service and facilities through your feedback. We look forward to welcoming you back on your next visit to Lviv. Best regards, Management of On The Square Guesthouse.