Lundy's Lane Vacation Packages

The location of the hotel is fantastic and the access to lake and walking distance to town was perfect. The hotel is definitely in need of some repairs although as it’s an older building it adds to the character. The grounds are lovely, room was comfortable and the breakfast was great. Two negatives - with a Lakeview room you can barely see the lake so I wouldn’t advise to pay extra for it. Also we were in the older part of the building and we had no hot water for showers the 2nights of our stay. We did contact the front desk and were advised the manager would be in touch to come up with a solution and no one ever did. Customer service does not seem to be a priority as other people had the same issues with lack of response to their concerns

Excellent hôtel très bel emplacement, Suggestion enlèver le bloc de bois immense dans la petite douche très beau mais inutile ! De plus ce serait bien que quelqu’un parle français à l’accueil. Merci

Bathroom soap dispenser wouldn't stay on the wall and room was very humid. But this was during the hottest days in downtown Toronto. Staff was great. Friendly and eager to assist. Breakfast (included) was amazing buffet. Would definitely recommend this hotel.

Love's our stayed. Great room. Very nice size, clean, excellent location.

Very poor communication - dirty laundry was left in the washer. Dirty dishes left. The unit wasn’t cleaned properly; Upon leaving, a large Russian man who was apparently the cleaner came into the room without our knowledge. Had not knocked or announced his entry, just unlocked the door and walked right in. I was standing there undressed, terrified. He STILL didn’t make me aware of who he was: this was well before the checkout time. So he shouldn’t have been there at all: this was an extreme safety concern and a massive privacy violation. I made the rental company aware, three emails sent and they have ignored me and avoided further contact with a proper solution. Not even offering an apology. This is a warning moving forward- I wouldn’t book with these people again. They don’t take care of their clientele or guests.