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Reviews of Quality Inn

2.5 out of 5
Quality Inn
201 Wintergreen Drive, Lumberton, NC

Reviews

7.4

Good

Rating 10 - Excellent. 225 out of 724 reviews" "
Rating 8 - Good. 245 out of 724 reviews" "
Rating 6 - Okay. 112 out of 724 reviews" "
Rating 4 - Poor. 77 out of 724 reviews" "
Rating 2 - Terrible. 65 out of 724 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

JOHNIE

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Check in night clerk seemed "perturbed". Switched to different room due to group next door coming out talking loud and drinking. Very lukewarm shower water.
Stayed 1 night in Apr 2024

10/10 Excellent

Cathy

Travelled with family
Liked: Staff & service
When we first started coming here it was simple but clean. In the past few years it’s regressed and the cleanliness needs to be addressed. We don’t think we’ll book here anymore for that reason.
Stayed 1 night in May 2024

10/10 Excellent

Cathy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Accommodations aren’t the best but it was always clean till this visit. Bath tub was brown, towels had stains, sheets had holes, room smelled, toilet paper holder falling off, only 1 bath towel provided, floor was dirty, breakfast selection was sparse. I’ve always given good reviews because we liked coming here so please fix problems.
Stayed 1 night in May 2024

2/10 Terrible

Jose, CORONA

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Room stunk sheets and pillow cases were not properly cleaned.
Stayed 1 night in May 2024

4/10 Poor

Ron

Travelled with family
Disliked: Amenities
Paid for a king bed..received a queen Refrigerator broken TV disconnected Cockroach under bathroom sink. Poor quality free breakfast. Nothing replenished. Coffee undrinkable.
Stayed 1 night in May 2024

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

tomika l

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Needs to be cleaned up better without pets being allowed in the rooms.
Stayed 1 night in Mar 2024

2/10 Terrible

YVONNE

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Came in in my room the door was unlocked as if someone had entered the room and left the door unlocked wouldn't stay there again I felt very unsafe

4/10 Poor

Peter

Business traveller
Disliked: Cleanliness, property conditions & facilities
The room I was originally given was trashed. Cobwebs on ceiling lots of hairs and stains in the bed, shower was cracked and moldy. Wall damaged where picture was missing, chair was ripped. They moved me to another room, i had to shower with something wedged under the shower drain as it wouldn’t stay open. This was probably the worst experience I’ve ever had and if I had my family with me I would have left.
Stayed 2 nights in Feb 2024

6/10 Okay

Susan J

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Staff were excellent . Hotel VERY tired. Room clean , comfortable bed , sheets and towels very clean. mold in bathroom and around tub . Ice machine not working and that room moldy and dirty . Didn’t try the breakfast .
Stayed 1 night in Feb 2024

4/10 Poor

Evans

Stayed 1 night in Jan 2024

10/10 Excellent

Miguel

Travelled with family
Liked: Amenities, property conditions & facilities
It was super fast and accommodating.
Stayed 1 night in Feb 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everyone was very nice
Stayed 1 night in Jan 2024

10/10 Excellent

Rafael

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Hopeton

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Tammy

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024

4/10 Poor

Clarence

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
They don't inform you that when you pay with a card they take out the room rate plus extra $100 and hold it for up to a week. It makes it hard on people whenever trying to keep the correct balance on their books
Stayed 1 night in Jan 2024

10/10 Excellent

Mohammed, Rosenberg

Stayed 1 night in Jan 2024

10/10 Excellent

Kelly

Stayed 1 night in Dec 2023

8/10 Good

Carol

Liked: Cleanliness, property conditions & facilities, room comfort
It was a good place to spend a night on our drive to Florida.
Stayed 1 night in Jan 2024

8/10 Good

Joanne

Liked: Cleanliness, staff & service
Would stay again
Stayed 1 night in Jan 2024

10/10 Excellent

Olimpia

Stayed 1 night in Jan 2024

8/10 Good

Barbara

Liked: Cleanliness, staff & service, amenities
The prope4ty was clean however there was a handprint on the bathroom door that was red?? And no emergency p9ck on the door
Stayed 1 night in Jan 2024

8/10 Good

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldn't get warm or hot water in the shower.
Stayed 1 night in Jan 2024

6/10 Okay

Javon

Stayed 1 night in Dec 2023

4/10 Poor

Christopher

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This one in NC was ok. Very limited breakfast which was weird. The other Quality inn that I stayed in in SC had a good ass breakfast. Eggs, sausage, bagels and FRESH coffee. This place had waffles and toast with machine coffee. Like it was ok but meh
Stayed 1 night in Jan 2024

10/10 Excellent

GARY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Cedeirdre

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in. Very accommodating for my late arrival. Accessible room size was perfect. Clean comfortable bed. Room warmed up quickly, but traveled with my heated throw nust in case. No hot water. Barely warm so at least the room was warm when I got out of the shower. Slept well. Easy ride to breakfast. Had to unplug the fridge as it was very loud. Freezer needs defrosting but I had no time or we would have tried to do it. Will stay when in Lumberton again.
Stayed 1 night in Dec 2023

10/10 Excellent

Antonio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

LYNN

Liked: Staff & service
Disliked: Cleanliness
The location was good...just off I95. Room was tired looking, bedding was old looking and bathroom was very dated. The place was very run down looking.
Stayed 1 night in Dec 2023

10/10 Excellent

Ravi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Brenna

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Karen R

Travelled with partner
The space outside the entrance to our room was littered with cigarette butts. The chair in the room had shredded material. The hotel clerk was very pleasant.
Stayed 1 night in Dec 2023

2/10 Terrible

janice

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The walls were filthy, needed to be painted. The bathtub was filthy, very old the room smelled like cigarettes, stains on the bedspread, cigarette butts outside the door all over the place.
Stayed 1 night in Dec 2023

10/10 Excellent

Xiaotao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Angela

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Arrived late and exhausted. Greeted by a really nice lady. Checked in and went to my room to find it not so clean. I felt like the area of the hotel could be in a ruff community. I felt better when we left the next morning. They had a breakfast by 6 but was mostly a cold one.
Stayed 1 night in Dec 2023

2/10 Terrible

David

Travelled with family, Travelled with pets
Disliked: Cleanliness, property conditions & facilities
Unit 105 was very unclean. It smelled bad in there when we first entered. The bathroom was not sanitary and there were bugs flying around and a used towel on the hung on the door. We realize that since we were traveling with our pet we would not get a premium room but this was very bad.
Stayed 1 night in Dec 2023

10/10 Excellent

Edward

Stayed 6 nights in Nov 2023

4/10 Poor

Barry

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was Excellent. The property was rundown,and with a lot of needs.
Stayed 1 night in Nov 2023

6/10 Okay

Doug

Liked: Cleanliness, staff & service
It is a bare reasonable place to spend a night on the way somewhere. Low priced so you get what you pay for. No c
Stayed 1 night in Nov 2023

6/10 Okay

Hazel

Travelled with pets, Travelled with partner
We stayed at this property the end of Oct and then mid Nov. it feels like it has gone down hill in that time. Check in was good, breakfast was very limited and the man keeping breakfast stocked was absent. Bed and sheets were good. Slept fine. Grounds around hotel were pretty shabby. Lots of deferred maintenance. We were traveling with dog. Will look for new spot next trip. But not horrible. It would do in a pinch. Felt safe.
Stayed 1 night in Nov 2023

6/10 Okay

Gregory

Stayed 1 night in Nov 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Our stay
The motel is a bit dated. Odd smell was evident in the room. Towels were basic but clean. Bedding is comfortable. There are many dead insects in the light fixture in the bathroom and the tub does not drain well while you shower. The mini fridge froze the small amount of food we put in it overnight due to a missing door on the small freezer compartment within it. Staff was friendly. The free breakfast is minimal but it is free. Parking is right outside your room and it is well lit. .
Stayed 1 night in Nov 2023

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, amenities
Quiet place. Convenient to restaurants, gas stations, etc
Stayed 1 night in Nov 2023

2/10 Terrible

Frank

Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The smell was horrendous. It was Gagging, the room was filthy, floor was filthy. There was no soap in the bathroom. I am very disappointed with Choice hotels. When i complained about the smell the clerk just gave me bathroom cleaner spray? I want a refund.
Stayed 1 night in Oct 2023

6/10 Okay

Kim

Travelled with family
Stayed 1 night in Oct 2023

4/10 Poor

Jason

Stayed 1 night in Oct 2023

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023