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Rating 10 - Excellent. 309 out of 544 reviews" "
10 - Excellent
309
Rating 8 - Good. 160 out of 544 reviews" "
8 - Good
160
Rating 6 - Okay. 52 out of 544 reviews" "
6 - Okay
52
Rating 4 - Poor. 17 out of 544 reviews" "
4 - Poor
17
Rating 2 - Terrible. 6 out of 544 reviews" "
2 - Terrible
6
9.2/10
Cleanliness
9.0/10
Staff & service
8.2/10
Amenities
8.6/10
Property conditions & facilities
9.0/10
Eco-friendliness
Reviews
10/10 Excellent
Scott
Travelled with family
May 21, 2024
Liked: Amenities
Great hotel and staff! Very clean and friendly place. In the heart of town.
You will not find a better view for this price. The room was cozy and the balcony made it even more wonderful.
Christine
Stayed 2 nights in Mar 2024
4/10 Poor
Sarah
Travelled with partner
Feb 26, 2024
Disliked: Staff & service, amenities
We checked in around 8:30pm. There was just one person who was bar tending as well as checking guests in. The guy was polite, helpful and friendly however really surprised that the hotel only had one staff member doing so much.
Right after check in, we had dinner in the main dining hall by the water. The waitress in the main dining area was absolutely horrendous. Unprofessional and rude.
There was no hotel parking. We had to park in public parking about 10 mins away.
Excellent hotel for our stay in Lucerne. Excellent location right on the river and the Chapel Bridge. Very walkable area with easy access to restaurants, shopping, and area attractions. We easily walked along Lake Lucerne and then on yo the Sleeping Lion monument. We really enjoyed the restaurant downstairs for breakfast and a dinner. Food was excellent with a great view of the river and bridge while we dined.The staff was very friendly and provided us with a few extra restaurant credit vouchers when we checked in which we used for dinner on our last night. The only downside is the lack of parking.There are several public parking options nearby including the train station and under the Hotel Schweizerhof. Be forewarned—the parking runs on the expensive side with 24 hour rates at around $65. Highly recommend this property..
Great location with a view. Easy walk from train station. Staff was very friendly and helpful. We were given vouchers to use at the restaurant for breakfast but chose to use all our vouchers toward a dinner - best choice as the dinner was great. Hotel room, service and food was perfect.
We very much enjoyed our stay at Hotel Des Alps Luzern. Clean, quiet room in a perfect location close to the train station, restaurants, and shopping. Staff were very kind and friendly. Would definitely stay here again!
This hotel has a beautiful view of the river and the city of Lucerne. The staff is very helpful and friendly. Location is conveniently located near the train station.
Perfect location in the heart of Lucerne. Walking distance to the train station and all major attractions in the city. Parking garage very close by which was convenient for us since we had a rental. The staff here are very friendly and helpful. The hotel was also very clean. Would highly recommend this hotel if you’re visiting Lucerne!!
The hotel is a 5 minute walk from the train station, right across the river. I had a spectacular view from my window. It is an easy walk to all the important tourist highlights. There is no breakfast buffet; they give you vouchers worth 18.50 CHF for the pricey restaurant downstairs; if you have anything other than eggs and coffee it can get pricey. They do leave a coffee macine in the closet, you would have to take it out and figure out where to use it. The bathroom is small but functional and clean. Soundproofing could be better (i could hear people clomping around upstairs and next door and conversations outside my door) though these were only brief annoyances. All in all this was a perfect launching point for 3 day stay in amazing Luzern!
Des Alpes was our last stop before we returned to the US. What a wonderful way to end our journey. The hotel and all of the amenities were excellent. The dining along the water was delightful and walking throughout this region of Lucerne was the perfect ending. We would love to return!
You just can't get a better location for immersing yourself into Lucerne. Must be aware of no central air conditioning on your timing. But everything else way offsets any negative on that. Even not having a River view was ok because of everything else was so good.