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Reviews of Holiday Inn Express Lucedale, an IHG Hotel

2.5 out of 5
Holiday Inn Express Lucedale, an IHG Hotel
1287 Beaver Dam Rd, Lucedale, MS

Reviews

8.2

Very good

Rating 10 - Excellent. 150 out of 362 reviews" "
Rating 8 - Good. 121 out of 362 reviews" "
Rating 6 - Okay. 48 out of 362 reviews" "
Rating 4 - Poor. 29 out of 362 reviews" "
Rating 2 - Terrible. 14 out of 362 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ashley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay. Thank you for letting us do water balloons by the pool. The pool was a little dirty but we still had fun in it!
Stayed 1 night in May 2024
Response from Team Lucedale on May 17, 2024
Thank you so much for the 5/5 stars. I do apologize for the pool; we are waiting for a part for the pool pump. Thank you for being so understanding.

6/10 Okay

Tamara, SARASOTA

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This property is under reconstruction! It smells like dog urine in entrance-very bad smell and all wet. My room is clean and quiet and fine but downstairs entrance is a real stinky mess and I think this should be noted in sales materials or it is non disclosure.
Stayed 1 night in Apr 2024
Response from Team Lucedale on Apr 30, 2024
Dear Tamara, Thank you for your feedback. I do apologize for the inconvenience you experienced during your stay. Again, thank you for your feedback. Have a great day!

10/10 Excellent

Tracy

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, clean room, all staff was very friendly and helpful, and the continental breakfast was the best hotel breakfast I've had in awhile. And I've stayed at many different hotels during my travels, they have a good variety of options to choose from. Will definitely recommend to others and will hopefully get to stay there in the future.
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 23, 2024
Dear Tracy, we are happy you enjoyed your stay with us, and we look forward to seeing you again for your future travels.

8/10 Good

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice room other than the shower head was spraying everywhere
Stayed 1 night in Apr 2024
Response from Team Lucedale on Apr 15, 2024
Thank you for your feedback on your recent stay. I do apologize for the inconvenience of the shower head. I have passed this on to maintenance.

10/10 Excellent

Rose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and breakfast.
Stayed 1 night in Mar 2024
Response from Team Lucedale on Apr 5, 2024
Dear Rose, Thank you so much for the 5/5 stars.

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly
Stayed 3 nights in Mar 2024
Response from Team Lucedale on Apr 5, 2024
Dear Bryan, Thank you so much for the 5/5 stars on your recent stay with us.

10/10 Excellent

Shanshan

Liked: Cleanliness, staff & service, property conditions & facilities
I would say this is the best choice of short stay in the area. Staff are really nice and helpful. Highly recommended👍
Response from Team Lucedale on Mar 28, 2024
Dear Shanshan, Thank you so much for your great feedback! We hope you have safe travels and stop in and see us again if you are in the area.

8/10 Good

Ashley

Stayed 3 nights in Mar 2024
Response from Team Lucedale on Mar 28, 2024
Dear Ashley, Thank you for your feedback.

10/10 Excellent

Jill

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is great and the rooms are clean. 😎
Stayed 1 night in Mar 2024
Response from Team Lucedale on Mar 26, 2024
Dear Jill, Thank you so much for the 5/5 stars on your recent stay.

6/10 Okay

Jacquelyn

Travelled with pets, Travelled with group
Disliked: Property conditions & facilities
Room was not clean,
Stayed 1 night in Mar 2024
Response from Team Lucedale on Mar 12, 2024
Dear Jacquelyn, Thank you for your feedback. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

8/10 Good

Gary, Mesa

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
Somewhat dated but fairly clean. Breakfast was very good however hot water was warm and cold water was warm. Wake up call was an hour late. Under renovation
Stayed 1 night in Mar 2024

10/10 Excellent

sheila, DELANO

Travelled with partner
Liked: Amenities, property conditions & facilities
great hotel
Stayed 1 night in Feb 2024
Response from Team Lucedale on Feb 29, 2024
Dear Shelia, Thank you so much for your wonderful feedback. We can't thank you enough and hope to see you back again soon.

8/10 Good

Jenna

Stayed 1 night in Feb 2024
Response from Team Lucedale on Mar 20, 2024
Dear Jenna, Thank you for the 4/5 stars.

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable & clean.
Stayed 1 night in Jan 2024
Response from Team Lucedale on Feb 15, 2024
Thank you so much for your feedback.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Always friendly , clean and comfortable
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 28, 2024
Thank you so much for the 10/10 stars! We can't thank you enough!

10/10 Excellent

Brenda

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Team Lucedale on Jan 28, 2024
Thank you so much for the 10/10 stars! We can't thank you enough!

8/10 Good

Adrienne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Team Lucedale on Jan 9, 2024
Dear Adrienne, Thank you for your feedback, we really appreciate it.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Team Lucedale on Jan 9, 2024
Dear Sarah, Thank you for the 5/5 rating!

8/10 Good

Natasha

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Not impressed
Both lamps by the beds where broken, the sink and shower leaked all over the floor in bathroom. Breakfast wasn't very good, eggs where rubbery, gravy was gross, no sticky buns out at all.
Stayed 2 nights in Dec 2023
Response from Team Lucedale on Dec 28, 2023
Dear Natasha, Thank you for your feedback, I want to apologize for the issues you experienced while you were staying. I have shared your comments with my breakfast team so they can avoid this going forward.

10/10 Excellent

VENUGOPAL, Frisco

Stayed 1 night in Dec 2023
Response from Team Lucedale on Dec 28, 2023
Dear Venugopal, Thank you so much for the 5/5 rating! Safe travels.

10/10 Excellent

Rachel

Stayed 1 night in Dec 2023
Response from Team Lucedale on Jan 28, 2024
Dear Rachel, Thank you for the 5/5 stars!

10/10 Excellent

Nilda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good.
Stayed 1 night in Dec 2023
Response from Team Lucedale on Dec 20, 2023
Dear Nilda, Thank you so much for the 10/10 rating, we really appreciate it! We hope you have a wonderful Holiday and safe travels.

10/10 Excellent

Gul, Plano

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Team Lucedale on Dec 19, 2023
Thank you for the 5/5 rating! We really appreciate it so much.

10/10 Excellent

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Friendly staff.. nice room
Stayed 1 night in Dec 2023
Response from Team Lucedale on Dec 19, 2023
Dear Jimmy, Thank you so much for the 10/10! Happy Holidays and safe travels.

8/10 Good

TAMI, DURANGO

Stayed 1 night in Dec 2023
Response from Team Lucedale on Dec 11, 2023
Dear Tami, Thank you so much for your feedback. We really appreciate it so much.

8/10 Good

Megan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Team Lucedale on Nov 21, 2023
Thank you for your feedback, we really appreciate it so much! Happy Holidays to you!

10/10 Excellent

Truman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely will stay again
Love the upgrades in the last year including the driveway. Very clean and receptionist was very friendly and helpful. Next year hopefully they will have the restaurant finished.
Stayed 1 night in Nov 2023
Response from Team Lucedale on Nov 16, 2023
Dear Truman, Thank you so much for your wonderful feedback on your recent stay with us. We do hope the restaurant is completed before you come back, we would love to have you enjoy the full benefits on the renovation. We are so happy you could see the improvements and look forward to seeing you again. Thank you,

4/10 Poor

Sandra

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from Team Lucedale on Nov 16, 2023
Dear Sandra, Thank you for your feedback.

4/10 Poor

McKenna

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in Oct 2023
Response from Hotel Management on Oct 17, 2023
It seems like your stay wasn't great. I apologize and hope that you can come back and have a better experience with us in the future.

10/10 Excellent

Randy

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2023
Response from Team Lucedale on Oct 10, 2023
Dear Randy, Thank you so much for the 10/10 stars on your recent stay with us. We really can't thank you enough and really appreciate it so much!

10/10 Excellent

Rachel

Stayed 1 night in Oct 2023
Response from Team Lucedale on Oct 30, 2023
Dear Rachel, Thank you so much for the 5/5 stars. We really appreciate it so much. Safe travels!

10/10 Excellent

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Stayed 1 night in Sep 2023
Response from Team Lucedale on Sep 28, 2023
Thank you so much for the 10/10, we really appreciate it!

8/10 Good

Dallas

Liked: Amenities
Everything was good no problems
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 17, 2023
Thank you for your feedback.

10/10 Excellent

Mark

Stayed 1 night in Sep 2023
Response from Team Lucedale on Oct 2, 2023
Dear Mark, Thank you so much for the 5/5 stars on your recent stay. We really appreciate it so much!

4/10 Poor

michael

Business traveller
Disliked: Amenities, property conditions & facilities
Staff did not vacuum once during my 10 day stay. Found a nice toenail (not mine) on carpet day 1 - still there when I left. Gym - only the sit down bike worked. No AC. Water down to last drops for entire stay. Pool - not that I would use it, but the algae gave it an incredible green hue. It’s the only hotel in town though so you really have no choice. A friend in room 227 saw a few cockroaches. Enjoy.
Stayed 10 nights in Aug 2023
Response from Hotel Management on Sep 8, 2023
Thank you for your feedback on your recent stay. We do apologize you did not enjoy your stay with us.

2/10 Terrible

Elaine

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from Team Lucedale on Aug 24, 2023
Thank you for your feedback on your recent stay. We do apologize you did not enjoy your stay with us.

10/10 Excellent

Bruno

Stayed 1 night in Aug 2023
Response from Team Lucedale on Sep 6, 2023
Thank you for the 5/5 stars!

8/10 Good

Janette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was very friendly.
Stayed 1 night in Jul 2023
Response from Team Lucedale on Jul 24, 2023
Thank you for staying with us and your great feedback.

8/10 Good

Casey

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023
Response from Hotel Management on Jul 10, 2023
Thank you for your feedback.

10/10 Excellent

Hae Joon, LAGRANGE

Stayed 1 night in Jul 2023
Response from Team Lucedale on Jul 24, 2023
Thank you for the 5/5 stars.

8/10 Good

Richard

Stayed 1 night in Jun 2023
Response from Team Lucedale on Jul 24, 2023
Thank you so much for your feedback!

8/10 Good

Ardo a

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Team Lucedale on Jun 26, 2023
Thank you so much for your feedback! We really appreciate it!

6/10 Okay

Alexis

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Really good property Cleaning is super The only thing is that we didn’t have water for the days of my stay that was the inly thing
Stayed 3 nights in Jun 2023
Response from Team Lucedale on Jun 19, 2023
Dear Alexis, thank you so much for your feedback. I apologize the water was off during your stay. We were able to finally get it fixed so I hope you will come back and stay with us again if you are in the area.

10/10 Excellent

Rosalyn

Stayed 3 nights in Jun 2023
Response from Team Lucedale on Jun 14, 2023
Thank you so very much for the 10/10! We really appreciate it so much!

10/10 Excellent

Hershel

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Hotel Management on Jun 1, 2023
Thank you for your feedback.

10/10 Excellent

Tim

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to where I was visiting
Stayed 2 nights in May 2023
Response from Hotel Management on May 29, 2023
Thank you for your feedback.

8/10 Good

Julia

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Hotel Management on May 23, 2023
Thank you for your feedback.

10/10 Excellent

Kamila

Stayed 1 night in May 2023
Response from Hotel Management on Jun 5, 2023
Thank you for your feedback.

10/10 Excellent

CHARLES, brandon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice , quiet and safe place , easy to find right off of the highway
Stayed 2 nights in May 2023
Response from Hotel Management on May 9, 2023
Thank you for your feedback. We are happy that you enjoyed your stay and hope to see you again after renovations have been completed.

10/10 Excellent

Laura

Stayed 1 night in May 2023
Response from Hotel Management on May 26, 2023
Thank you for your feedback.