View from property
Check availability

Reviews of Sonesta Maho Beach All Inclusive Resort Casino & Spa

4 out of 5
Sonesta Maho Beach All Inclusive Resort Casino & Spa
1 Rhine Road, Maho Bay, Lowlands

Reviews

8.0

Very good

Rating 10 - Excellent. 704 out of 1625 reviews" "
Rating 8 - Good. 447 out of 1625 reviews" "
Rating 6 - Okay. 233 out of 1625 reviews" "
Rating 4 - Poor. 121 out of 1625 reviews" "
Rating 2 - Terrible. 120 out of 1625 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Brittany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was perfect, friendly stay & comfortable stay
Stayed 3 nights in May 2024
Response from Fiorela Richardson on May 15, 2024
Dear Brittany,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

8/10 Good

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!!!
Stayed 5 nights in May 2024
Response from Fiorela Richardson on May 15, 2024
Dear Tim,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

6/10 Okay

Krystle

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Terrible food
Stayed 2 nights in Apr 2024
Response from Fiorela Richardson on May 15, 2024
Dear Krystle,Greetings from the Sonesta Maho Beach Resort Casino and Spa.Thank you for your overall great feedback, we regret to learn that we have missed the mark in exceeding some of your expectations. We appreciate your feedback as this enables us to improve our product and services provided. If you give us an opportunity to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.

8/10 Good

Krystle

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Staff & service, property conditions & facilities
Good
Stayed 4 nights in Apr 2024
Response from Fiorela Richardson on May 15, 2024
Dear Krystle,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Monica

Travelled with family
Nice
Stayed 1 night in May 2024
Response from Sonesta Resorts Sint Maarten on May 14, 2024
Dear Valued Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.

8/10 Good

Michael

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was a bit small for the 4 of us, but comfortable enough. The staff were all very friendly and welcoming. Pool bar is fantastic. Kids loved the slides
Stayed 3 nights in May 2024
Response from Sonesta Resorts Sint Maarten on May 14, 2024
Dear Valued Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.

8/10 Good

shree

Liked: Cleanliness, staff & service, property conditions & facilities
cleanliness
Stayed 1 night in May 2024
Response from Fiorela Richardson on May 15, 2024
Dear Shree,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

10/10 Excellent

Jada

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it the staff were very nice when we checked in and through out the whole stay they cleaned the room everyday and even decorated the room for my husband birthday it was amazing
Stayed 4 nights in May 2024
Response from Sonesta Resorts Sint Maarten on May 14, 2024
Dear Valued Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.

6/10 Okay

Ann Marie

Travelled with partner
Disliked: Staff & service, amenities
Ms. Jane, one of the servers, was always pleasant and went above and beyond to satisfy our needs. Food was OK. If you like seafood, prepare to be disappointed. My husband doesn't eat meat and one day they served him lettuce and tuna, straight from the can. Very disappointing. The best meal we had was 1.5 miles away at a local restaurant. The room had an unpleasant odor as did the surrounding areas of La Cantina restaurant. The beach was amazing! By far the best part of the trip.
Stayed 3 nights in May 2024
Response from Fiorela Richardson on May 15, 2024
Dear Ann Marie,Greetings from the Sonesta Maho Beach Resort Casino and Spa.Thank you for your overall great feedback, we regret to learn that we have missed the mark in exceeding some of your expectations. We appreciate your feedback as this enables us to improve our product and services provided. If you give us an opportunity to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.

8/10 Good

Imani

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was less than 5 minutes fr the airport.
Stayed 4 nights in May 2024
Response from Sonesta Resorts Sint Maarten on May 14, 2024
Dear Valued Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.

6/10 Okay

Otis

Travelled with family, Travelled with partner, Travelled with group
Many of the staff were not friendly or helpful. There were some like Veronica, in the dining hall where we had breakfast, who was so accommodating and friendly. But she was one in a thousand!! My friends and I travel all over the world so we know what good customer service looks like. The water in the shower was cold on some days or dangerously hot on others. When we mentioned it to the front desk for several days our concerns were met with disregard. I would not recommend this property.
Stayed 5 nights in May 2024
Response from Fiorela Richardson on May 15, 2024
Dear Otis,Greetings from the Sonesta Maho Beach Resort Casino and Spa.Thank you for your overall great feedback, we regret to learn that we have missed the mark in exceeding some of your expectations. We appreciate your feedback as this enables us to improve our product and services provided. If you give us an opportunity to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.

10/10 Excellent

Sheila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time!! Food and service was amazing !!
Stayed 3 nights in May 2024
Response from Fiorela Richardson on May 12, 2024
Dear Sheila,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

2/10 Terrible

Farah

Stayed 1 night in May 2024
Response from Sonesta Resorts Sint Maarten on May 14, 2024
Thank you for taking the time to submit your review. We regret to learn that we have missed the mark in meeting some of your expectations.

10/10 Excellent

Pheana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful five day stay. I only left the resort one day. I will definitely be back! Staff were extremely friendly and delightful. At the Sonesta Maho Beach Resort in Sint Maarten you can do little or a lot, either one you won’t regret. You must experience the planes landing and taking off on the beach!!!
Stayed 5 nights in May 2024
Response from Fiorela Richardson on May 12, 2024
Dear Pheana,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

10/10 Excellent

SASE COMPTON

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The all-inclusive factor was to die for
Stayed 6 nights in May 2024
Response from Fiorela Richardson on May 12, 2024
Dear Sase Compton,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

10/10 Excellent

Marie, Saint Albans

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The activities are great. The staff is wonderful
Stayed 4 nights in May 2024
Response from Fiorela Richardson on May 12, 2024
Dear Marie,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

10/10 Excellent

Vishan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it
Stayed 3 nights in May 2024
Response from Fiorela Richardson on May 12, 2024
Dear Vishan,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

4/10 Poor

stephanie elizabeth

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Fiorela Richardson on May 12, 2024
Dear Stephanie,Greetings from the Sonesta Maho Beach Resort Casino and Spa.We regret to learn that we have missed the mark in exceeding some of your expectations. We have made detailed notes of your comments and feedback, and rest assure that the information has been relayed and actioned by the relevant departments.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.

6/10 Okay

Takenya

Travelled with family
Liked: Cleanliness
The property was average at best. There were no shows or entertainment except for 1 night out of the 4 we were there. Theres no room service. The air in our room didnt work half the time. And 1 day we didnt have any hot water at all. The food on the other hand was very good and there was a few options to choose from. Our view of the island was majority rooftops of surrounding buildings.
Stayed 4 nights in May 2024
Response from Fiorela Richardson on May 11, 2024
Dear Takenya,Greetings from the Sonesta Maho Beach Resort Casino and Spa.Thank you for your overall great feedback, we regret to learn that we have missed the mark in exceeding some of your expectations. We appreciate your feedback as this enables us to improve our product and services provided. If you give us an opportunity to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.

6/10 Okay

Anna

Travelled with family
I felt like the place was under staff. When I landed only one person was checking in people . The food was limited , one of the bartender was very rude . And forget lining up for food seems like you are in a soup kitchen waiting patiently because u have no choice
Stayed 4 nights in May 2024
Response from Fiorela Richardson on May 11, 2024
Dear Anna,Greetings from the Sonesta Maho Beach Resort Casino and Spa. We regret to learn that we have missed the mark in exceeding some of your expectations. We appreciate your feedback as this enables us to improve our product and services provided. If you give us an opportunity to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.

6/10 Okay

Alejandra

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The resort is very beautiful and it’s located near shops and restaurants. It is in Maho beach so you can see the airplane land from the resort. What I did not like was the service. Some servers were really rude. They looked like they did not want to be there. Make sure you go to the restaurants early because they do not close at 10. They stop taking people at 9:30. There is no room service either. The people in the front desk were really nice.
Stayed 4 nights in Apr 2024
Response from Fiorela Richardson on May 9, 2024
Dear Alejandra,Greetings from the Sonesta Maho Beach Resort Casino and Spa. We regret to learn that we have missed the mark in exceeding some of your expectations. We appreciate your feedback as this enables us to improve our product and services provided. If you give us an opportunity to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.

10/10 Excellent

beth marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the friendly team members. The restaurants had good food choices for us. Daily afternoon entertainment was lively and fun.
Stayed 5 nights in Apr 2024
Response from Fiorela Richardson on May 9, 2024
Dear Beth Marie,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

4/10 Poor

Natasha

Disliked: Cleanliness
Average. Need to work on cleanliness and offering better food options.
Stayed 4 nights in Apr 2024
Response from Fiorela Richardson on May 8, 2024
Dear Natasha,Greetings from the Sonesta Maho Beach Resort Casino and Spa.We regret to learn that we have missed the mark in exceeding some of your expectations. We have made detailed notes of your comments and feedback, and rest assure that the information has been relayed and actioned by the relevant departments.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.

8/10 Good

Latanya, Brooklyn

Liked: Staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Fiorela Richardson on May 9, 2024
Dear Latanya,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

10/10 Excellent

Edwin Antoine Clarence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were celebrating my birthday and they decorated the room and gave 2 complimentary bottles of champs. Our flight was delayed and we would’ve missed our connecting flight so we stayed 2 extra nights and they upgraded our room. The resort restaurants were excellent in food and service.
Stayed 5 nights in May 2024
Response from Fiorela Richardson on May 8, 2024
Dear Edwin Antoine,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

6/10 Okay

Michael

Travelled with partner
Liked: Cleanliness, staff & service
Hotel lobby needs work. Rooms are not sound proof. Beds are worn out and uncomfortable. Restaurants were good, but thought there would be a more island flare. Most food was what u get in states.
Stayed 4 nights in May 2024
Response from Fiorela Richardson on May 8, 2024
Dear Michael,Greetings from the Sonesta Maho Beach Resort Casino and Spa. We regret to learn that we have missed the mark in exceeding some of your expectations. We appreciate your feedback as this enables us to improve our product and services provided. If you give us an opportunity to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.

10/10 Excellent

Guerlens

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 2 nights in May 2024
Response from Fiorela Richardson on May 11, 2024
Dear Guerlens,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

10/10 Excellent

Nekenya

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my 3rd year and everyone welcomed me with loving arms. Brought more people this year to experience and they all loved it. Please bring the steak restaurant back the Mexican food resturant is not it.
Stayed 5 nights in May 2024
Response from Fiorela Richardson on May 8, 2024
Dear Nekenya,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely resort to relax with all inclusive access
Stayed 1 night in Apr 2024
Response from Fiorela Richardson on May 8, 2024
Dear James,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

10/10 Excellent

Bilnetra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great including the staff
Stayed 4 nights in May 2024
Response from Fiorela Richardson on May 8, 2024
Dear Bilnetra,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

6/10 Okay

NATASHA

Disliked: Staff & service
This was our first time at Sonesta Maho. Overall it is an okay resort but I won’t be back for a second stay. Just a few things I wasn’t to fond off and they are the ocean isnt big at all. The rooms are not soundproofed as stated on the website. We had a room near the pool and you could hear everything also in the corridors you could hear everyone conversation. The only great thing about staying at Maho is you get a great view of the incoming planes. The food options are great at the buffet. Some restaurants onsite are closed some days. Some of the staff are friendly especially Ms. Rose who is currently a supervisor for the restaurants at the resort she goes above and beyond to make your stay comfortable. There were other staff who wasn’t friendly at all even when you try to make conversation. If you want a quick get away trip this is the place to go too.
Stayed 4 nights in May 2024
Response from Fiorela Richardson on May 8, 2024
Dear Natasha,Greetings from the Sonesta Maho Beach Resort Casino and Spa. We regret to learn that we have missed the mark in exceeding some of your expectations. We appreciate your feedback as this enables us to improve our product and services provided. If you give us an opportunity to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.

4/10 Poor

Adrian

Travelled with family
Disliked: Staff & service, amenities
Club outside playing music until 3am. Staff is unfriendly and poorly trained, microwaved canned food has more appeal than the food served. Rodents and roaches here and there.
Stayed 4 nights in May 2024
Response from Fiorela Richardson on May 8, 2024
Dear Adrian,Greetings from the Sonesta Maho Beach Resort Casino and Spa.We regret to learn that we have missed the mark in exceeding some of your expectations. We have made detailed notes of your comments and feedback, and rest assure that the information has been relayed and actioned by the relevant departments.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.

8/10 Good

Delfia

Liked: Cleanliness, staff & service, property conditions & facilities
It was an average property. Needs a little decor. The staff was amazing.
Stayed 4 nights in Apr 2024
Response from Fiorela Richardson on May 8, 2024
Dear Delfia,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

8/10 Good

Damian

Travelled with partner
Liked: Cleanliness, property conditions & facilities
It was ok
Stayed 1 night in May 2024
Response from Fiorela Richardson on May 6, 2024
Dear Damian,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

2/10 Terrible

Shirley

Stayed 6 nights in Apr 2024
Response from Fiorela Richardson on May 8, 2024
Dear Shirley,Greetings from the Sonesta Maho Beach Resort Casino and Spa.We regret to learn that we have missed the mark in exceeding some of your expectations. We have made detailed notes of your comments and feedback, and rest assure that the information has been relayed and actioned by the relevant departments.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.

8/10 Good

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Fiorela Richardson on May 6, 2024
Dear Cindy,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

8/10 Good

Maria

Liked: Staff & service
Disliked: Property conditions & facilities
The staff was wonderful, food and coffee was always cold. The conditions of the rooms definitely has room for improvement. The couches and chairs in the room present visible old stains.
Stayed 3 nights in May 2024

2/10 Terrible

Briana

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Property’s cleanliness overall was absolutely poor. Although a few staff members made the stay amazing, most were awful.
Stayed 5 nights in Apr 2024
Response from Fiorela Richardson on May 5, 2024
Dear Briana,Greetings from the Sonesta Maho Beach Resort Casino and Spa.We regret to learn that we have missed the mark in exceeding some of your expectations. We have made detailed notes of your comments and feedback, and rest assure that the information has been relayed and actioned by the relevant departments.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.

10/10 Excellent

October

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the variety of optoons to dine. Didn't like the tiles around the pool.when it rained, the distance to get to the dining area was lengthy.
Stayed 2 nights in May 2024
Response from Fiorela Richardson on May 5, 2024
Dear October,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

10/10 Excellent

Dr-Charlene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Kalifia

Liked: Cleanliness, staff & service, property conditions & facilities
The food , beach near by, clean
Stayed 5 nights in Apr 2024
Response from Fiorela Richardson on May 4, 2024
Dear Kalifia,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

8/10 Good

Mike

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Overall a nice hotel. Family friendly. I wish it had more dining options in the morning and throughout the day and better entertainment at night.
Stayed 3 nights in Apr 2024
Response from Fiorela Richardson on May 4, 2024
Dear Mike,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

10/10 Excellent

JOSE L ROZAS AND MONIKA

Liked: Cleanliness, staff & service, property conditions & facilities
AZUL RESTAURANT IS THE BEST !!
Stayed 3 nights in Apr 2024
Response from Fiorela Richardson on May 3, 2024
Dear Jose L Rozas,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

6/10 Okay

David

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Overall stay was quiet and pleasant. This specific area doesn't get busy until after 8pm daily. So don't expect much during the day. Head to philipsburg for activities. The only downfall is the service and staff. They're very laid back and slow when it comes to service. Feels like an eternity to get your food served and yet alone to have a drink made at the bar.
Stayed 3 nights in Apr 2024
Response from Fiorela Richardson on May 3, 2024
Dear David,Greetings from the Sonesta Maho Beach Resort Casino and Spa. We regret to learn that we have missed the mark in exceeding some of your expectations. We appreciate your feedback as this enables us to improve our product and services provided. If you give us an opportunity to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.

8/10 Good

Ena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean , staff very friendly and helpful. Food and drinks excellent great entertainment
Stayed 3 nights in Apr 2024
Response from Fiorela Richardson on May 3, 2024
Dear Valued Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall great. All inclusive. Food options great. Huge buffet options. Drinks are brand name. For those who want to exercise there’s the gym plus every morning some activity. Walk, Pilates etc. water aerobics super fun. Music all day around pool. From beach area just a slight walk down a ramp to swim in ocean is the only thing But not big deal Ocean warm and beautiful. Town safe
Stayed 5 nights in Apr 2024
Response from Fiorela Richardson on May 3, 2024
Dear John,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

2/10 Terrible

Ava

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Trust me when I say do not stay at this hotel. The owner hasn’t been there since 2013, so imagine how disgusting the hotel is. Absolutely horrible. Stayed a week and was miserable everyday. Did not sleep- bed is like sleeping on a piece of hard wood floor. No chairs on the beach- not even a beach- tourists all over it huddled up taking videos of the planes. It’s literally on a road with cars. The pool liner is all coming up every inch of the pool- tripped on it multiple times. Bugs in my room. Tv didn’t work everyday. View was disgusting. Shower flooded every time I showered because of the design of it. Drinks horrible. Food horrible. I can go on and on and on. Do not pay money for this hotel trust me.
Stayed 6 nights in Apr 2024
Response from Fiorela Richardson on May 3, 2024
Dear Ava,Greetings from the Sonesta Maho Beach Resort Casino and Spa.We regret to learn that we have missed the mark in exceeding some of your expectations. We have made detailed notes of your comments and feedback, and rest assure that the information has been relayed and actioned by the relevant departments.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.

10/10 Excellent

Rafaelina Mercedes

Liked: Staff & service, property conditions & facilities
I really enjoyed the entire experience
Stayed 4 nights in Apr 2024
Response from Fiorela Richardson on May 3, 2024
Dear Rafaelina,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

8/10 Good

Jaeysen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Fiorela Richardson on May 3, 2024
Dear Jaeysen,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten