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Reviews of Royal Islander Resort La Plage

4 out of 5
Royal Islander Resort La Plage
1B Rhine Road, Lowlands

Reviews

8.0

Very good

Rating 10 - Excellent. 42 out of 94 reviews" "
Rating 8 - Good. 27 out of 94 reviews" "
Rating 6 - Okay. 14 out of 94 reviews" "
Rating 4 - Poor. 3 out of 94 reviews" "
Rating 2 - Terrible. 8 out of 94 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Trevor Brent, Calgary

Liked: Cleanliness, staff & service
Property itself is good. Pool is good. There are many food options within a 2 min walk that range from cheap to higher end. Kitchen is always nice so you can make your own breakfast, etc. Decent grocery store right across the street. The flight landings and takeoffs are right beside the hotel and they are built in entertainment. This is NOT a problem for sleeping as the airport is basically shut down by early evening. I would rate higher, but there is no beach for the property. You have to go to the Maho beach which is in all the photographs of airplane landings, but as a beach it is actually small, poor, and not that safe (from a water/wave viewpoint). Do NOT allow little kids to wade in. Basically, Maho beach is just a photo op area for an hour. There are plenty of beaches on the island but you will need a car and planning.
Stayed 8 nights in Mar 2024

8/10 Good

Trennet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and staff were very nice ,the only thing i didn't like was no hot water in showers.
Stayed 4 nights in Apr 2024

10/10 Excellent

Scott

Travelled with group
Liked: Amenities, property conditions & facilities
Beautiful beach and pool resort with lots of amazing places to eat at within walking distance.
Stayed 4 nights in May 2024

10/10 Excellent

Renaldo

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful! Amazing location and beach. Friendly staff members.
Stayed 3 nights in May 2024

6/10 Okay

Zane

Travelled with partner
Disliked: Amenities, property conditions & facilities
There was hair in the sink and shower. The TV channels were limited and when I asked the front desk they said the person who programmed the TVs wouldn’t be back until the following day. Also the bar isn’t open until like 8p
Stayed 3 nights in May 2024

10/10 Excellent

Tarek

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights late April to early May. Whatever issue they had with the A/C and hot water were resolved before we arrived although it takes a minute for the hot water to really kick in. It's a clean, quiet place in a great location. Staff was very friendly, we were able to check in to our room early and keep our parking pass past checkout until we were ready to go to the airport. Definitely recommend if you want a calm, laid back place.
Stayed 5 nights in Apr 2024

6/10 Okay

Adam, Boca raton

Travelled with family, Travelled with partner
Liked: Amenities, property conditions & facilities
Must confirm your room is not close to runway Need I say more If can’t stay in other location across street Also dance clubs till 2am boom boom bass
Stayed 3 nights in Mar 2024

4/10 Poor

Michael, Blue Mountains

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Three-night stay with three rooms booked, had no air conditioning for entire stay, plus no hot water until last day. Room temperatures reached 82F inside, This was blamed on Island work, but every facility and hotel around this facility had air conditioning and hot water, including Royal Islander's other site across the street which was not available or even offered. At check in we were told this was a problem for a couple of days prior to arriving, and we would be responsible for finding another place to stay with very little help or direction. Rooms were paid well in advance and paid in full through Expedia and any cancelation or refund would not be their responsibility. Coming down to SXM for over 25 years, and this was one of the worst if not worst stays due to the conditions that were not fixed and the customer service that should have been more proactive with updates throughout stay.
Stayed 3 nights in Apr 2024

2/10 Terrible

Milton

Travelled with family
Disliked: Amenities
The property had no AC the rooms were unbearably hot. Miserable conditions
Stayed 7 nights in Apr 2024

8/10 Good

Aaron, LORE CITY

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The outside area of hotel was wonderful. We enjoyed the large pool with views of planes landing near by at the airport. The Tortuga restaurant had a nice breakfast reasonably priced. The issues we experienced were room related with the a/c not working all week and temperature around 80 making sleeping uncomfortable & losing hot water the last 2 days.
Stayed 7 nights in Apr 2024

8/10 Good

Kim, CONCORD

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, very clean, needs some updating. Overall lovely.
Stayed 3 nights in Mar 2024

2/10 Terrible

Jan

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
We have had reservations at this property for several weeks. Our last day to cancel was March 30 for our April 13-16 stay. We have stayed here before and had a good experience. On April 11 we were given information about the property that the air conditioning was not functioning. Just to be sure, we stopped by the hotel to confirm. Front desk representative confirmed there was no air conditioning on the property, but crews were hoping to have it fixed "soon". No time frame was given. I contacted Expedia and texted with your representative to try and cancel our reservation with the property. Expedia rep. tried to cancel, but was denied even though there was no air conditioning. A later communication indicated that the a/c was fixed prior to our check in so we were satisfied to know a/c would be provided. My husband and I check in on April 13th and are given a room where the thermostat is reading 84 degrees. Staff has provided a fan. A repair person stops by and works on the a/c unit and succeeds in reducing the temperature to 79 degrees, still unacceptable. On April 15 we were offered the opportunity to "upgrade" and were led to believe the unit would be more adequately cooled. When we changed to the upgraded room, the temp was 76.5 and no fan provided. I requested the fan from our previous room and they agreed that I could retrieve the fan and take to our current room. After all of the trouble, we still ended up with 77 degrees when we checked out. No refunds given.
Stayed 3 nights in Apr 2024

8/10 Good

Virgilio Modica, Woodstock

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service and they help to us we are deaf they respect to us. Wonderful!!!!
Stayed 4 nights in Apr 2024

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Conveniently located within walking distance to many restaurants and stores. Beautiful pool area.
Stayed 1 night in Mar 2024
Response from NP on Apr 11, 2024
Thank you for taking the time to share your feedback. We are delighted that you enjoyed your stay the amenities.Looking forward to welcoming you back soon.Warm regards RIC TEAM

10/10 Excellent

Janelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in the heart of Maho Beach area, easily walkable to several wonderful restaurants and bars. The pool atmosphere is clean and relaxing. Nice daily housekeeping services. The kitchens have everything you'd need and a convenient grocery store right across the street.
Stayed 4 nights in Mar 2024
Response from NP on Apr 11, 2024
Dear Janelle,Thank you for choosing our resort for your stay! We're pleased to hear that you enjoyed our great location, amenities and out HK service was nice. Our team certainly appreciate the positive feedback. We look forward to welcoming you back for another fantastic stay!

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place. Been going for 20 years.
Stayed 7 nights in Mar 2024
Response from NP on Apr 11, 2024
Thank you, John. We appreciate your continuous support over the years. Looking forward to welcoming you back soon.

8/10 Good

Laurie, Antioch

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel and restaurants nearby. Only negative is too close to airport. I could stand the noise but the smell of the fuel was overwhelming
Stayed 7 nights in Jan 2024

2/10 Terrible

Ana, Miami

Travelled with family
Disliked: Amenities
The personnel its unwelcoming attitude is beyond unprofessional the rooms are NOTHING as the pictures they are advertising in expedia
Stayed 3 nights in Mar 2024
Response from NP on Apr 11, 2024
Dear Ana,We sincerely apologize for the negative experience you encountered during your stay with us. It is disheartening to hear that you found our personnel unwelcoming and that the rooms did not meet your expectations based on the advertised pictures on Expedia.Providing exceptional service and comfortable accommodations are our top priorities, and we regret that we fell short of meeting your expectations in these areas. We appreciate you bringing these concerns to our attention and once again, we apologize for any inconvenience you experienced.Warm Regards RIC TEAM

8/10 Good

stacey r.

Travelled with family
Liked: Cleanliness, staff & service
Our room was right off the Main Street and it was incredibly noisy some nights with either club music from across the street or loud engines racing down the street at times setting off car alarms. The room was a little outdated but very clean and had a kitchen which was nice.
Stayed 7 nights in Mar 2024
Response from NP on Apr 11, 2024
Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our room clean and appreciated the convenience of having a kitchen during your stay.However, we sincerely apologize for the noise disturbances you experienced from the Main Street. We understand how disruptive it can be and regret that it impacted your overall experience with us. Please know that we take our guests' comfort seriously, and we will look into ways to minimize noise disturbances in the future.We hope to have the opportunity to welcome you back for a more peaceful stay in the future.Warm regards,RIC TEAM

10/10 Excellent

Robert, Eagle bay

Stayed 1 night in Mar 2024

10/10 Excellent

Mary Jane, The Valley

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay…
Stayed 1 night in Mar 2024
Response from NP on Apr 11, 2024
Dear Mary Jane, Thank you for your positive feedback. Happy to hear everything went well. Warm RegardsRIC TEAM

2/10 Terrible

Owen

Liked: Staff & service
Disliked: Cleanliness, amenities
Cockroaches in room
Stayed 1 night in Mar 2024
Response from NP on Apr 11, 2024
Dear Owen, We sincerely apologize for the unpleasant experience you had during your stay. It is unacceptable that you found cockroaches in your room.Please rest assured that we have taken immediate action to address this issue ensure that this does not happen again in the future.We are committed to providing a clean and comfortable environment for all our guests, and we deeply regret that we fell short of your expectations in this instance.Once again, we apologize for the inconvenience and thank you for bringing this matter to our attention.Hope to have the opportunity to host you again.Warm RegardsRIC TEAM

8/10 Good

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was beautiful the rooms very dated.
Stayed 1 night in Mar 2024
Response from NP on Apr 11, 2024
Dear Jennifer, Thank you for your feedback. We are certainly taking your suggestions regarding the rooms into consideration. Looking forward to welcoming you back soon.Warm Regards RIC TEAM

6/10 Okay

Lisandro

Liked: Staff & service
Disliked: Property conditions & facilities
The furniture of the kitchen and bathroom are outdated.
Stayed 1 night in Mar 2024

10/10 Excellent

Angelo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from NP on Apr 11, 2024
Dear Angelo, Thank you for your positive feedback. Warm RegardsRIC TEAM

10/10 Excellent

Donna

Travelled with partner
Best place in the island to stay
Stayed 2 nights in Feb 2024
Response from NP on Apr 11, 2024
Dear Donna,Thank you for sharing you for sharing your positive feedback. Much appreciated from your RIC TEAM

6/10 Okay

Daniel

Liked: Cleanliness, staff & service
Noisy hotel next door
Stayed 1 night in Mar 2024

8/10 Good

Jill Ann

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The pool and grounds were very well kepted. Very Friendly and helpful staff
Stayed 6 nights in Feb 2024
Response from NP on Apr 11, 2024
Dear Jill, Thank you for taking some of your time to share your valuable feedback. Looking forward to welcoming you soon.Warm RegardsRIC TEAM

10/10 Excellent

Richard

Stayed 7 nights in Feb 2024
Response from NP on Apr 11, 2024
Dear Richard,Thank you so much for your positive feedback! We are delighted to hear that you enjoyed your stay with us!Warm regards,RIC TEAM

10/10 Excellent

Shada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will be back
Stayed 3 nights in Jan 2024
Response from NP on Feb 4, 2024
Thank you for your wonderful review! Looking forward to welcoming you back.Warm regards,RIC TEAM

10/10 Excellent

JOSEPH, abington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly staff. The staff is always available to answer questions. Had one issue with a heavy-set woman at towel hut. She would not get up to get us towels so a security officer went inside and handed us towels. Aside from that one hiccup everything was great!
Stayed 4 nights in Jan 2024
Response from NP on Feb 4, 2024
Dear Joseph,Thank you for your kind words and for choosing our resort for your stay! We're pleased to hear that you enjoyed our great location and found our staff to be friendly and accommodating. We apologize for any inconvenience with the towel issue and will look into this matter.Your feedback is invaluable, and we'll use it to improve our services. We look forward to welcoming you back for another fantastic stay!Warm RegardsRIC TEAM

10/10 Excellent

Ralph

Stayed 1 night in Jan 2024
Response from NP on Apr 11, 2024
Dear Ralph, Thank you so much for your positive feedback! Looking forward to welcoming you back soon.Warm RegardsRIC TEAM

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

6/10 Okay

Noah

Liked: Cleanliness, staff & service, property conditions & facilities
There is a bar the likes the blast music late at night if you are on the side closest to the airport. I could literally feel the bass shaking the room. I diddnt get much sleep.
Stayed 1 night in Jan 2024
Response from NP on Jan 24, 2024
Dear NoahThank you for taking the time to share your feedback about your recent stay at our resort. We sincerely apologize for any inconvenience you’ve experienced due to noise disturbances from the nearby bar, impacting your sleep.Please be assured that we take such matters seriously, and we are actively working to address this concern to enhance the overall guest experience. Your insights are invaluable, in implementing measures to minimize noise disruptions in the future.Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a much-improved experience.Warm RegardsRIC TEAM

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Location is amazing but rooms leave more to be desired. They are dated and do not feel clean. We found several mosquitos in our room.
Stayed 1 night in Jan 2024

10/10 Excellent

Robert Andrew Hancox

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 12 nights in Dec 2023
Response from NP on Jan 16, 2024
Dear Robert,Thank you for taking some of your valuable time to share your positive reviews. We are looking forward to welcoming you back soon.Warm RegardsRIC TEAM

6/10 Okay

Lorraine

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel staff was very nice but the rooms very dated. Super loud location. Not much around.
Stayed 1 night in Dec 2023
Response from NP on Jan 16, 2024
Dear Lorraine,Thank you for sharing your feedback. We appreciate your kind words about the staff. We understand your concerns about the dated rooms and the noise level. Your input is valuable, and we'll take it into consideration for future improvements. Next time you are at the resort, we will be happy to share some fun activities you can enjoy.Warm RegardsRIC TEAM

8/10 Good

RACHEL

Travelled with family
Liked: Staff & service, amenities
Property was in distance of many dining options, close to the airport and on Maho Beach. The unavailability of a late check out put a damper on my last day.
Stayed 4 nights in Dec 2023
Response from NP on Jan 16, 2024
Thank you for sharing your experience, Rachel. We're glad to hear you enjoyed the property's proximity to dining options and the beach. We apologize for any inconvenience regarding the late check-out. Shower rooms and a luggage storage room are available just in case you wish to relax at the poolside before your departure.Warm regardsRIC TEAM

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Disappointed in Hotel
This is a timeshare hotel. This location was chosen for its proximity to the airport and beach. Unfortunately the management here has policys that were significant less than ideal for a short stay. Checkin after 4pm and checkout at 10am. This was challenging for tired travelers wanting to recover before continuing there travels. No flexibility as well... They do offer luggage storage that is very basic and not secure by any means. The rooms were basic and included no hot water! Even with a Suite ! Other guests also had complained to the desk while we were checking out about similar facts. And issues in checkin and security of belongings.
Stayed 1 night in Dec 2023

2/10 Terrible

Kishin

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was terrible and they gave me a room first whicn was not clean after someone had left then they moved me to a room all they way in the corner and then no hot water also would never recommend this hotel to anyone 😌 also complained to Expedia agent but didn’t help
Stayed 1 night in Dec 2023

10/10 Excellent

Franziska

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect vacation with a wonderful Royal Islander La Plage Team. Rooms and property were immaculate with stunning ocean views.Thank you!
Stayed 8 nights in Dec 2023
Response from NP on Jan 1, 2024
Dear Franziska,Thank you for taking the time to share your delightful experience at Royal Islander La Plage! We are thrilled to hear that you had a perfect vacation and that our team contributed to the enjoyment of your stay.Our commitment to maintaining immaculate rooms and an efficient operated resort is at the core of our hospitality philosophy. It warms our hearts to know that we were able to create a memorable and enjoyable experience for you.We appreciate your kind words and the opportunity to have been a part of your wonderful vacation. We look forward to welcoming you back sometime soon!Warm RegardsRIC TEAM

6/10 Okay

Gerald

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Dec 2023

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
We like it colder to sleep but never got cool enough even after talking to the desk.
Stayed 3 nights in Dec 2023
Response from NP on Jan 1, 2024
Dear James,Thank you for sharing your feedback with us. We sincerely apologize that your room temperature did not meet your preference despite your communication with the front desk.Please be assured that we take your comments seriously, and we will address this issue promptly to enhance our guests' comfort. Guest satisfaction is our priority, and we appreciate your feedback.We look forward to welcoming you back with an improved and more comfortable experience.Warm RegardsRIC TEAM

6/10 Okay

James

Stayed 3 nights in Dec 2023
Response from NP on Jan 24, 2024
Dear James, Thank you for taking the time to share your rating with us. Warm RegardsRIC REAM

10/10 Excellent

Patty

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from NP on Jan 1, 2024
Dear Patty,Thank you for sharing your positive experience!Happy Holidays and we are looking forward to welcoming you back soon!Warm RegardsRIC TEAM

6/10 Okay

Mekeisha, BROOKLYN

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Being the only BIPOC on the resort and them having no identifying effects (wristband, lanyard, etc) the staff noticeably only stopped me and asked repeatedly what I was doing on the resort. Even other guests noticed and asked me not to get upset. When addressed with the manager, who asked a security guard to confirm, the guard replied that I need to understand why I’m the only one being stopped - basically, admitting I should be okay being profiled. At no time was I loud or even misbehaving. I would walk to the beach and be stopped every time in a very rude way. The resort itself was decent. The treatment was horrible.
Stayed 3 nights in Dec 2023
Response from NP on Jan 1, 2024
Dear Mekeisha,We are truly sorry to hear about your disappointing experience during your stay at our resort.It is disheartening to learn of your description of the events which is deeply concerning, and we want to express our sincerest apologies for any distress caused.We do not condone any form of discrimination or profiling, and your experience is not reflective of our commitment to providing a welcoming and inclusive environment for all guests. We are truly sorry for the treatment you received and understand the impact this has had on your overall impression of our resort.Immediate action is being taken to investigate the matter thoroughly. We are committed to understanding the specifics of what occurred, identifying any shortcomings in our staff training, and implementing corrective measures to prevent such incidents from happening in the future.We appreciate you bringing this to our attention and want to assure you that we are taking your concerns seriously. We value your feedback, and we are dedicated to making the necessary changes to ensure that every guest feels respected and comfortable during their stay.Once again, I apologize for the distress you experienced.Sincerely,RIC TEAM

8/10 Good

bhagwan

Stayed 1 night in Dec 2023
Response from NP on Dec 28, 2023
Thank you for sharing your positive experience! We are so delighted to host you and your family!Happy Holidays and we are looking forward to welcoming you back soon!RIC TEAM

10/10 Excellent

Shanika

Liked: Cleanliness, staff & service, property conditions & facilities
The employees were very helpful and available! Clean environment Very safe for small children especially liked the kiddie pool. The environment is very adult friendly meaning you have round the clock entertainment……
Stayed 11 nights in Dec 2023
Response from NP on Jan 16, 2024
Dear Shanika,We're delighted to hear that you found the employees helpful, the environment clean, and the facilities safe for children. It's great that you enjoyed the entertainment options. Your insights are valuable!Looking forward to welcoming you back soon!RIC TEAM

8/10 Good

Shondell

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Interesting first stay!!
Stayed 1 night in Dec 2023
Response from NP on Dec 27, 2023
Thank you for taking the time sharing your positive experience!Happy Holidays and we are looking forward to welcoming you back soon!RIC TEAM

2/10 Terrible

Verified traveller

Disliked: Staff & service
Terrible experience
If your young and your colored please don’t stay at this hotel. The hotel is staff with security that is posted in every area of the hotel and guard the hotel like they’re guarding a prison. My husband and I were harassed every day for the simplest things for example walking in to the hotel area at night we were stop and question about our stay. Hotel does not give guest wristband or advice on arrival what entrance to use. Hanging by the pool and drinking from the bottles that the pool restaurant will sell you but does not indicate bottles are not allow in the pool area, security will come over and aggressively tell you bottles are not allow. They make you feel uncomfortable and small. We booked a room that was ocean view and was given a ground floor room with garden view when contacted the front desk the manger rudely said there are no other rooms available and can not change the room. The hotel staff were not friendly not at one time on our vacation we felt welcome. The location of the hotel is great however there are several hotels in that area to choose from. If your young and a couple and looking for a good time on vacation this is not the hotel to stay.
Stayed 4 nights in Dec 2023
Response from NP on Dec 27, 2023
We are truly sorry to hear about your disappointing experience during your stay at our resort. Your feedback is crucial, and we sincerely apologize for any inconvenience caused.We are committed to creating a welcoming and inclusive environment for all our guests, regardless of age or background. It is disheartening to learn that you felt uncomfortable and unwelcome due to the interactions with security staff at the next-door resort. We take this matter seriously and will address it promptly to ensure that such incidents do not happen in the future.Regarding the room assignment issue and the lack of clear communication about pool regulations, we apologize for the confusion and frustration you experienced. Our aim is to provide clear information and meet the expectations of our guests, and we regret falling short in your case. We would have reassigned you not the pool and garden but a higher floor with vistas of the ocean.We appreciate your feedback and assure you that your concerns will be thoroughly investigated and used as an opportunity for improvement. If you would be willing to share more details about your stay, please contact us directly at guestservices@royalislander.com . We value your insights and would like to make amends for any shortcomings.Thank you for bringing these issues to our attention. We are committed to learning from your experience and taking corrective measures to enhance the overall guest experience.Sincerely,RIC TEAM