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We liked that it is walkable to the KFC Yum Center and several restaurants.
Rex
Stayed 2 nights in Feb 2024
Response from Drew on Apr 22, 2024
On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Louisville Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with please do not hesitate in reaching out. Thank you for staying at the Louisville Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Louisville.My contact info is below.Andrew Hutchinson Guest Experience ManagerLouisville Marriott Downtown 280 West Jefferson Street Louisville, KY 40202Main: 502.673.8006 Email: Andrew.Hutchinson@whitelodging.com
The hotel staff was amazing. Just a skywalk away from the Convention Center. Loved it. This was my 2nd time staying there.
rashayla
Stayed 1 night in Mar 2024
Response from Drew on Mar 27, 2024
On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Louisville Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with please do not hesitate in reaching out. Thank you for staying at the Louisville Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Louisville.
On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Louisville Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with please do not hesitate in reaching out. Thank you for staying at the Louisville Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Louisville.
Parking garage was always full so don’t pre-pay for parking in case you cannot park there. Hyatt garage is attached and much cheaper.
Stephanie
Stayed 2 nights in Mar 2024
Response from Drew on Mar 27, 2024
On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Louisville Marriott Downtown.It is always encouraging to hear feedback from our guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences.Thank you for staying at the Louisville Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Louisville.
10/10 Excellent
Micah
Mar 7, 2024
Micah
Stayed 4 nights in Mar 2024
Response from Drew on Mar 28, 2024
On behalf of the entire Porch Kitchen & Bar team, we want to thank you for sharing your feedback with us about your dining experience. We are so glad you had an overall positive experience while dining with us! We can't wait to serve you again in the future and we hope you have a wonderful day. Thank you, -Porch Kitchen & Bar
would have given a 5 except for the price for parking. this may be the prevailing price in the area but that doesn't make it reasonable. this is something that should be disclosed before reservation is made.
tracy
Stayed 1 night in Mar 2024
Response from Drew on Mar 4, 2024
On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Louisville Marriott Downtown.It is always encouraging to hear feedback from our guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences.Thank you for staying at the Louisville Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Louisville.
On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Louisville Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with please do not hesitate in reaching out. Thank you for staying at the Louisville Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Louisville.
2/10 Terrible
Dan
Mar 2, 2024
Paid for a king room. Got stuck in a queen room.
Dan
Stayed 1 night in Mar 2024
Response from Drew on Mar 4, 2024
First and foremost, thank you for taking the time to complete the satisfaction survey. Your feedback is very important to us and our goal is to have every guest 100% satisfied with their stay. With that said, we noticed we received low scores in several areas, and I hope you will accept my sincerest apologies for disappointing you from an overall perspective. I appreciate the feedback from your experience, and will share the specifics with my team. It was a pleasure having you stay with us, and we hope to have the opportunity to regain your confidence in the future. If there is ever anything I can personally assist you with in the future, please do not hesitate to contact me via email or in the office directly.
It was nice the booking wasn’t in their computer so I had to wait for my room unfortunately, during my stay the place smelt like smoke supposed to be non smoking but I loved the view
Mariah
Stayed 2 nights in Feb 2024
Response from Drew on Feb 26, 2024
On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Louisville Marriott Downtown.It is always encouraging to hear feedback from our guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences.Thank you for staying at the Louisville Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Louisville.
On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Louisville Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with please do not hesitate in reaching out. Thank you for staying at the Louisville Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Louisville.
Beautiful rooms, very clean. Staff friendly. Walking distance to lots of restaurants.
Farrah
Stayed 1 night in Feb 2024
Response from Drew on Feb 20, 2024
On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Louisville Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with please do not hesitate in reaching out. Thank you for staying at the Louisville Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Louisville.
On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Louisville Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with please do not hesitate in reaching out. Thank you for staying at the Louisville Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Louisville.
6/10 Okay
Robert
Business traveller
Feb 8, 2024
Liked: Cleanliness, amenities
The Hotel is Central Located.
Overpriced
Extra charge of 9.99 for wifi
a 40 dollar charge for parking
Overpriced Breakfast.
One Morning no Hot water, no reimbursement not even a sorry.
Robert
Stayed 3 nights in Feb 2024
Response from Drew on Feb 9, 2024
First and foremost, thank you for taking the time to complete the satisfaction survey. Your feedback is very important to us and our goal is to have every guest 100% satisfied with their stay. With that said, we noticed we received low scores in several areas, and I hope you will accept my sincerest apologies for disappointing you from an overall perspective. I appreciate the feedback from your experience, and will share the specifics with my team. It was a pleasure having you stay with us, and we hope to have the opportunity to regain your confidence in the future. If there is ever anything I can personally assist you with in the future, please do not hesitate to contact me via email or in the office directly.
6/10 Okay
Paul
Jan 23, 2024
Paul
Stayed 3 nights in Jan 2024
Response from Drew on Jan 26, 2024
On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Louisville Marriott Downtown.It is always encouraging to hear feedback from our guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences.Thank you for staying at the Louisville Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Louisville.
The staff was super friendly and helpful! The girls that work at the bar were especially sweet. The restaurant- The Porch- had great food! Everything is very clean! We enjoyed our stay!
Alysia
Stayed 4 nights in Jan 2024
Response from Drew on Jan 26, 2024
On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Louisville Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with please do not hesitate in reaching out. Thank you for staying at the Louisville Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Louisville.
8/10 Good
Edward
Jan 22, 2024
Edward
Stayed 2 nights in Jan 2024
Response from Drew on Jan 26, 2024
On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Louisville Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with please do not hesitate in reaching out. Thank you for staying at the Louisville Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Louisville.
On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Louisville Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with please do not hesitate in reaching out. Thank you for staying at the Louisville Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Louisville.
Beautiful property. Wonderful service! Will be back!
James
Stayed 2 nights in Jan 2024
Response from Drew on Jan 19, 2024
On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Louisville Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with please do not hesitate in reaching out. Thank you for staying at the Louisville Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Louisville.
10/10 Excellent
janet
Travelled with group
Jan 1, 2024
Friendly staff, super clean!!
janet
Stayed 1 night in Dec 2023
Response from Drew on Jan 19, 2024
On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Louisville Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with please do not hesitate in reaching out. Thank you for staying at the Louisville Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Louisville.
On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Louisville Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with please do not hesitate in reaching out. Thank you for staying at the Louisville Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Louisville.
On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Louisville Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with please do not hesitate in reaching out. Thank you for staying at the Louisville Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Louisville.
On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Louisville Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with please do not hesitate in reaching out. Thank you for staying at the Louisville Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Louisville.
On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Louisville Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with please do not hesitate in reaching out. Thank you for staying at the Louisville Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Louisville.
On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Louisville Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with please do not hesitate in reaching out. Thank you for staying at the Louisville Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Louisville.
On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Louisville Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with please do not hesitate in reaching out. Thank you for staying at the Louisville Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Louisville.
10/10 Excellent
Adrian
Dec 11, 2023
Adrian
Stayed 3 nights in Dec 2023
Response from Drew on Dec 14, 2023
On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Louisville Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with please do not hesitate in reaching out. Thank you for staying at the Louisville Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Louisville.
Great fun weekend family trip. Hotel was clean and staff was helpful and nice. Only issue was the heated pool was really cold. It stated it’s a heated indoor pool but not sure about that.
Kyle
Stayed 1 night in Dec 2023
Response from Drew on Dec 11, 2023
On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Louisville Marriott Downtown.It is always encouraging to hear feedback from our guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences.Thank you for staying at the Louisville Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Louisville.
Great hotel, would like to have a hot tub option in the pool area and more recycling available.
Verified traveller
Stayed 2 nights in Dec 2023
Response from Drew on Dec 11, 2023
On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Louisville Marriott Downtown.It is always encouraging to hear feedback from our guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences.Thank you for staying at the Louisville Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Louisville.
Diego checked us in in the first night and was SO helpful with answering lots of questions and helping us with all our late night arrival needs. Loved the hotel decor. All staff was more than helpful and super friendly. Definitely recommend!
Jodi
Stayed 2 nights in Dec 2023
Response from Drew on Dec 11, 2023
On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Louisville Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with please do not hesitate in reaching out. Thank you for staying at the Louisville Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Louisville.
First and foremost, thank you for taking the time to complete the satisfaction survey. Your feedback is very important to us and our goal is to have every guest 100% satisfied with their stay. With that said, we noticed we received low scores in some areas, and was wondering if you could share any specifics. Our goal is to always provide an excellent experience and any insight would be appreciated.
The hotel proprty is nice and clean. Unfortunately, I was charged twice for parking: once with my Expedia reservation and again by the hotel property. After a 45 minute call with Expedia, I have no resolution. I most likely will not use Expedia again nor stay at this hotel.
Ruth
Stayed 2 nights in Nov 2023
Response from Drew on Dec 1, 2023
On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Louisville Marriott Downtown.It is always encouraging to hear feedback from our guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences.Thank you for staying at the Louisville Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Louisville.
Very nice Hotel I just think parking should be included in your Reservation
Kyle
Stayed 2 nights in Nov 2023
Response from Drew on Dec 1, 2023
On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Louisville Marriott Downtown.It is always encouraging to hear feedback from our guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences.Thank you for staying at the Louisville Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Louisville.
On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Louisville Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with please do not hesitate in reaching out. Thank you for staying at the Louisville Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Louisville.
We stayed one night for a concert. The hotel itself and our room was very clean and very nice. The staff was very friendly.
Angela
Stayed 1 night in Nov 2023
Response from Drew on Nov 13, 2023
On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Louisville Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with please do not hesitate in reaching out. Thank you for staying at the Louisville Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Louisville.
8/10 Good
Meschelle
Nov 12, 2023
Liked: Cleanliness, staff & service, room comfort
Close to Yum..
Overall a nice place..the room we stayed in was clean. just needs a little cosmetic work..
Meschelle
Stayed 1 night in Nov 2023
Response from Drew on Nov 13, 2023
On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Louisville Marriott Downtown.It is always encouraging to hear feedback from our guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences.Thank you for staying at the Louisville Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Louisville.
First and foremost, thank you for taking the time to complete the satisfaction survey. Your feedback is very important to us and our goal is to have every guest 100% satisfied with their stay. With that said, we noticed we received low scores in some areas, and was wondering if you could share any specifics. Our goal is to always provide an excellent experience and any insight would be appreciated.
On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Louisville Marriott Downtown.It is always encouraging to hear feedback from our guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences.Thank you for staying at the Louisville Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Louisville.
On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Louisville Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with please do not hesitate in reaching out. Thank you for staying at the Louisville Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Louisville.
On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Louisville Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with please do not hesitate in reaching out. Thank you for staying at the Louisville Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Louisville.
On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Louisville Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with please do not hesitate in reaching out. Thank you for staying at the Louisville Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Louisville.
On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Louisville Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with please do not hesitate in reaching out. Thank you for staying at the Louisville Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Louisville.
The staff. The property was very beautiful as well.
sunny
Stayed 2 nights in Oct 2023
Response from Drew on Nov 1, 2023
On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Louisville Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with please do not hesitate in reaching out. Thank you for staying at the Louisville Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Louisville.
Every staff member we came in contact with was extremely friendly and very helpful!
Kim
Stayed 1 night in Oct 2023
Response from Drew on Nov 1, 2023
On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Louisville Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with please do not hesitate in reaching out. Thank you for staying at the Louisville Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Louisville.
6/10 Okay
Gisele
Business traveller
Oct 30, 2023
Liked: Cleanliness
Disliked: Staff & service
Gisele
Stayed 1 night in Oct 2023
Response from Drew on Oct 30, 2023
First and foremost, thank you for taking the time to complete the satisfaction survey. Your feedback is very important to us and our goal is to have every guest 100% satisfied with their stay. With that said, we noticed we received low scores in some areas, and was wondering if you could share any specifics. Our goal is to always provide an excellent experience and any insight would be appreciated.
Very cool ambiance in the lobby for gathering and having fun! There is a Starbucks in the lobby too! As well as a really amazing real restaurant that serves breakfast lunch and dinner! We went with football families for a game and we didn’t need to go anywhere else all weekend besides the game and our hotel!
Katherine
Stayed 1 night in Oct 2023
Response from Drew on Oct 30, 2023
On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Louisville Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with please do not hesitate in reaching out. Thank you for staying at the Louisville Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Louisville.
On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Louisville Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with please do not hesitate in reaching out. Thank you for staying at the Louisville Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Louisville.
Loved the property, but the staff was the selling point. Extremely world class.
quincy
Stayed 3 nights in Oct 2023
Response from Drew on Oct 30, 2023
On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Louisville Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with please do not hesitate in reaching out. Thank you for staying at the Louisville Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Louisville.
10/10 Excellent
Cordell
Oct 29, 2023
Cordell
Stayed 1 night in Oct 2023
Response from Drew on Nov 27, 2023
On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Louisville Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with please do not hesitate in reaching out. Thank you for staying at the Louisville Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Louisville.
Only here for a few days, but hotel was beautiful and in a great location to walk to food, etc.
Diane
Stayed 2 nights in Oct 2023
Response from Drew on Oct 30, 2023
On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Louisville Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with please do not hesitate in reaching out. Thank you for staying at the Louisville Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Louisville.