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Reviews of Hilton Garden Inn Louisville/Northeast

3 out of 5
Hilton Garden Inn Louisville/Northeast
9850 Park Plaza Ave, Louisville, KY

Reviews

9.2

Wonderful

Rating 10 - Excellent. 24 out of 35 reviews" "
Rating 8 - Good. 7 out of 35 reviews" "
Rating 6 - Okay. 3 out of 35 reviews" "
Rating 4 - Poor. 0 out of 35 reviews" "
Rating 2 - Terrible. 1 out of 35 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jamie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always enjoy my stay here. Only wish there was a hot tub.
Stayed 4 nights in Apr 2024
Response from Lana Ulmer, GM on Apr 22, 2024
Thank you so much for your continued business, we really appreciate your feedback. Hope to see you again soon!

10/10 Excellent

Alec

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Lana Ulmer, GM on Apr 9, 2024
Thank you for staying with us. We really appreciate your feedback & hope to see you again soon!

6/10 Okay

KAZUMASA, SANLOISPOTOSI

Business traveller
Bathtub
Stayed 1 night in Mar 2024
Response from Lana Ulmer, GM on Mar 31, 2024
Thank you for staying with us. We appreciate your feedback & hope to see you again soon!

10/10 Excellent

Dillon

Travelled with family
Liked: Amenities
Nice place
Stayed 2 nights in Mar 2024
Response from Lana Ulmer, GM on Mar 25, 2024
Thanks so much for staying with us. We really appreciate your feedback & look forward to your next visit!

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Lana Ulmer, GM on Mar 15, 2024
Thank you so much for your feedback. We are thrilled you enjoyed your stay & look forward to your next visit!

10/10 Excellent

W

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Clean spacious room Friendly helpful staff
Stayed 1 night in Mar 2024
Response from Lana Ulmer, GM on Mar 5, 2024
Thank you so much for your feedback, we are thrilled you enjoyed your stay. Hope to see you again soon!

6/10 Okay

Ann

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Lana Ulmer, GM on Mar 5, 2024
Thank you for your feedback. We appreciate your business & hope to see you again soon!

8/10 Good

LYNNE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staff
Stayed 3 nights in Feb 2024
Response from Lana Ulmer, GM on Mar 5, 2024
Thank you for staying with us. We appreciate your feedback & hope to see you again soon!

10/10 Excellent

Jessica

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and was easy to get to wirh a very friendlt and helpful staff
Stayed 2 nights in Feb 2024
Response from Lana Ulmer, GM on Feb 20, 2024
Thank you, Jessica. We really appreciate your feedback & hope to see you again soon!

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Lana Ulmer, GM on Feb 7, 2024
Thank you so much for your feedback. We are thrilled you enjoyed your stay & hope to see you again soon!

10/10 Excellent

Beata

Stayed 1 night in Jan 2024
Response from Lana Ulmer, GM on Jan 10, 2024
Thank you so much for your feedback, we are thrilled you enjoyed your stay. We hope to see you again soon!

8/10 Good

Steve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jan 2024
Response from Lana Ulmer, GM on Jan 8, 2024
Thanks for your feedback, we hope to see you again soon!

10/10 Excellent

Orion

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Lana Ulmer, GM on Dec 31, 2023
Thank you for your feedback, we are so glad you enjoyed your stay. Happy New Year!

6/10 Okay

Amanda

Stayed 1 night in Dec 2023
Response from Lana Ulmer, GM on Feb 7, 2024
Hello Amanda & thank you for your feedback. We strive to exceed our guests' expectations & hope to have the opportunity to better serve you in the future!

2/10 Terrible

Kelly

Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Lana Ulmer, GM on Dec 31, 2023
Thank you for your feedback. We are terribly sorry for your poor experience & hope to have the opportunity to better serve you in the future!

10/10 Excellent

Tami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Lana Ulmer, GM on Dec 18, 2023
Thank you so much for your feedback, we hope to see you again soon!

8/10 Good

Dan

Business traveller
Liked: Cleanliness, staff & service
Good place to stay
Stayed 1 night in Dec 2023
Response from Lana Ulmer, GM on Dec 18, 2023
Thank you so much for staying with us. We appreciate your feedback & hope to see you again soon!

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were knowledgeable and polite
Stayed 1 night in Dec 2023
Response from Lana Ulmer, GM on Dec 31, 2023
Thank you for your feedback, we are thrilled you enjoyed your stay. Happy holidays!

10/10 Excellent

michelle

Business traveller
Liked: Property conditions & facilities
Very clean easy access
Stayed 1 night in Dec 2023
Response from Lana Ulmer, GM on Dec 7, 2023
Thank you so much for your feedback, we hope to see you again soon!

10/10 Excellent

Ronald, Whitinsville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay. Quiet. Very good breakfast. Accommodating. Friendly staff. The only issue was one elevator was broken. My family likes the stairs; however, the ones closest to our room didn't let out on the 1st floor. We had to walk the outside of the property or walk to the other side of the building. Annoying, but not enough to cause an issue. More that, it's something to know.
Stayed 4 nights in Nov 2023
Response from Lana Ulmer, GM on Nov 28, 2023
Hello & thank you for staying with us. We are thrilled you enjoyed your stay & really appreciate your feedback. We look forward to your next visit & having both elevators in working order!

10/10 Excellent

marvin

Was nice & convenient
Stayed 1 night in Nov 2023
Response from Lana Ulmer, GM on Nov 28, 2023
Thank you so much for your feedback, hope to see you again soon!

10/10 Excellent

kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Lana Ulmer, GM on Nov 28, 2023
Thank you for staying with us, we really appreciate your feedback!

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Lana Ulmer, GM on Nov 20, 2023
Thanks for staying with us. We are so glad you enjoyed your stay & really appreciate your feedback!

10/10 Excellent

Anton

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Woman at the front desk was super friendly. Property was nice and clean. Would stay again.
Stayed 1 night in Nov 2023
Response from Lana Ulmer, GM on Nov 20, 2023
Thank you so much for your feedback. We are thrilled you enjoyed your stay & look forward to your next visit!

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place! Safe and convenient. Would definitely stay here again.
Stayed 1 night in Nov 2023
Response from Lana Ulmer, GM on Nov 13, 2023
Thank you for staying with us. We are thrilled you enjoyed your stay & really appreciate your feedback. Hope to see you again soon!

8/10 Good

Duane, Overland Park

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Lana Ulmer, GM on Nov 10, 2023
Thank you for staying with us & providing your feedback. We hope to see you again soon!

10/10 Excellent

Matthew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property with excellent location and convenient walking to shops and good restaurants.
Stayed 1 night in Nov 2023
Response from Lana Ulmer, GM on Nov 8, 2023
Thank you for your feedback. We are so glad you enjoyed your stay & look forward to your next visit!

10/10 Excellent

Judith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well kept and clean. Really saving the environment with using large dispensers in the shower and much easier to use.
Stayed 1 night in Oct 2023
Response from Lana Ulmer, GM on Nov 1, 2023
Thank you so much for your feedback. We are thrilled you enjoyed your stay & hope to see you again soon!

10/10 Excellent

Reya

Travelled with family and small children
Fast, friendly service at the front desk. The room was clean and comfortable and the area was safe, and right next to a big shopping center.
Stayed 1 night in Sep 2023
Response from Lana Ulmer, GM on Sep 18, 2023
Thanks so much for your feedback. We are thrilled you enjoyed your stay & hope to see you again soon!

8/10 Good

Dan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great trip. All went well!!
Stayed 2 nights in Aug 2023
Response from Lana Ulmer, GM on Sep 5, 2023
Thanks Dan, we're glad you enjoyed your stay. We appreciate your feedback!