Lobby

Reviews of Radisson Hotel Louisville North

3 out of 5
Radisson Hotel Louisville North
505 Marriott Drive, Clarksville, IN

Reviews

6.8
Rating 10 - Excellent. 389 out of 1263 reviews" "
Rating 8 - Good. 282 out of 1263 reviews" "
Rating 6 - Okay. 216 out of 1263 reviews" "
Rating 4 - Poor. 185 out of 1263 reviews" "
Rating 2 - Terrible. 191 out of 1263 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Jodi

Travelled with family
Disliked: Staff & service, property conditions & facilities
The hotel was dirty - lobby, hallways, parking lot. They only gave us new bath towels. No new wash cloths/hand towels. The facilities were not as presented in the pics(pool/fitness center). When trying to checkout the employee was on his phone and just told me to drop the key in the basket. Will never stay here again
Stayed 3 nights in May 2024
Response from Sophia CSR on May 14, 2024
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to have a bad experience. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

8/10 Good

Audra

Travelled with family and small children, Business traveller
Liked: Cleanliness, property conditions & facilities
There is a beautiful pond outback that you can sit outside by the pool was clean the rooms were fairly decent so all in all was a good experience. The hotel was packed so the elevator was a little slow due to all the people but i didnt m8nd using the stairs it gave me a good workout while on our trip
Stayed 2 nights in May 2024
Response from Sophia CSR on May 14, 2024
Dear Guest,Thank you for sharing your experience with us! We're delighted to hear that you enjoyed the beautiful pond and clean pool area during your stay. We're glad that overall, you had a good experience with us and found the rooms to be decent. We appreciate your understanding regarding the elevator wait time and are happy to hear that using the stairs provided a good workout for you. We hope to welcome you back for another enjoyable stay in the future!

4/10 Poor

Jackie

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We had 2 rooms which were across the hall from one another, we had to kill a roach in the bathroom of one room, the paint was peeling off the shower walls in the tiny bathroom, the tv was broken, the remote was held together by electrical tape, and when they told us twice someone would come talk to us, no one came or reached out at all. Fast forward to Sunday morning, pool opens at 9am, went down to swim before check out to be told pools closed because the night crew didn’t do their job and put chemicals in. I made a comment about doing it after people check out to my daughter and the lady yelled at me that she can’t help when other people don’t do their job. Back in our room, at 9:30am the housekeeper walked in our room without knocking to see if we checked out already. Check out was noon, some of us were sleeping still. For a Radisson hotel it was not up to their standards. I will say the bartender was awesome and very helpful.
Stayed 2 nights in May 2024
Response from Sophia CSR on May 14, 2024
Hi Jackie,We're truly sorry to hear about the numerous issues you encountered during your stay. This is not the standard of service we strive to provide. We apologize for the cleanliness and maintenance concerns, as well as the inconvenience with the pool and housekeeping. Your feedback is invaluable, and we will address these issues with our team to ensure they are properly resolved. We're glad to hear that you had a positive experience with our bartender, and we appreciate your patience and understanding. We hope to have the opportunity to welcome you back in the future with a much-improved experience.

10/10 Excellent

Bridget

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Sophia CSR on May 14, 2024
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 Excellent

Peggy, Hudsonville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Sophia CSR on May 14, 2024
Hi Peggy,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

2/10 Terrible

Shelton

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing place was dirty and not as advertised
Stayed 2 nights in May 2024
Response from Sophia CSR on May 14, 2024
Dear Guest,It is disheartening to read your opinion about our hotel. We apologize for the inconvenience faced by you. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

2/10 Terrible

Shelton

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Pictures were not as advertised. Moldy smell, felt dirty inside, bugs in restroom, just overall dirty. My family and I quickly left this place.
Response from Sophia CSR on May 14, 2024
Dear Guest,We are very sorry to hear about the inconvenience caused by these issues, and we did not meet your expectations. Please note that your concerns have been passed on to our housekeeping team for improvement and will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!

4/10 Poor

Judith, Carthage

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities
Unclean and staff was not friendly
Stayed 3 nights in May 2024
Response from Sophia CSR on May 14, 2024
Dear Guest,On behalf of our entire team, I would like to apologize for not exceeding your expectations. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

8/10 Good

Eric

Stayed 1 night in May 2024
Response from Sophia CSR on May 14, 2024
Hi Eric,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

4/10 Poor

patrick

Disliked: Cleanliness, property conditions & facilities
The WiFi worked well enough for me to work but the shower had very spotty hot water.
Stayed 6 nights in Apr 2024
Response from Sophia CSR on May 14, 2024
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.

6/10 Okay

Vilius Rudra, Howell

Liked: Cleanliness, staff & service
The non-smoking room stunk of cigarette smoke. The bathroom light did not work. We reported the problems to the night staff pwrson when we checked, but he was not immediately helflpful to resolve the situation. They eventually offered to switch rooms
Stayed 1 night in May 2024
Response from Sophia CSR on May 14, 2024
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.

8/10 Good

Morgan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
Was disappointed there wasn’t a hot tub and was hoping the outdoor pool would have been open but was not working
Stayed 2 nights in May 2024
Response from Sophia CSR on May 14, 2024
Dear Guest,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

2/10 Terrible

Audrey

Disliked: Cleanliness, staff & service, property conditions & facilities
This was a very neglected hotel.
Stayed 3 nights in May 2024
Response from Sophia CSR on May 14, 2024
Dear Guest,It is disheartening to read your opinion about our hotel. We apologize for the inconvenience faced by you. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 Excellent

Floribert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One thing is not nice their bathrooms already old and dirty And capenet olso are given badly smelling
Stayed 2 nights in May 2024
Response from Sophia CSR on May 14, 2024
Dear Guest,We are very sorry to hear about the inconvenience caused by these issues, and we did not meet your expectations. Please note that your concerns have been passed on to our housekeeping team for improvement and will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!

8/10 Good

Kristie

Travelled with family
Liked: Staff & service, property conditions & facilities
Close to Derby. Easy access no traffic
Stayed 2 nights in May 2024
Response from Sophia CSR on May 14, 2024
Dear Guest,Thank you so much for giving us the privilege to host your stay. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

2/10 Terrible

Jennie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024
Response from Sophia CSR on May 14, 2024
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

8/10 Good

Jeanne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect for our stay for the Derby. Shuttle Services were vague and unreliable
Stayed 2 nights in May 2024
Response from Sophia CSR on May 14, 2024
Dear Guest,Appreciate your rating and review. We will always ensure that we keep delighting you with our facilities and services. And we will surely forward your valuable feedback to our team for investigation. Our team is looking forward to hosting you again soon!

2/10 Terrible

Kimberly

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was nice, but that was the only thing good. The pictures of this property are severely edited and false advertising. Additionally, our reservation was cancelled 3 weeks before our trip to the Kentuck Derby, then we had to rebook at the same hotel for $300 more each night as we had no other options. Other people weren't even notified of the cancellation and they showed up with no place to sleep. Neither Expedia or the Radison was of any help. They basically did a "bait and switch" and gouged us on pricing for a subpar hotel that was falsey advetised. Ceiling tiles are rotting everywhere in this hotel due to lack of maintenance. Bed sheets were badly stained, tv's and/remotes don't work, patio door wouldn't open, and more. Someone tried to break into one of our rooms in the middle of the night. I don typically leave negative reviews, but this place was a huge misleading scam.
Response from Sophia CSR on May 6, 2024
Dear Guest,Thank you for sharing your kind feedback about our staff. We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.

10/10 Excellent

diane

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff at front desk and cleaning staff were great! My husband left his wedding band behind and I called to report it. Front desk staff called back and it had been found and were holding it for us! Such a relief as this was our 50th wedding anniversary trip! Thank you!
Stayed 2 nights in May 2024
Response from Sophia CSR on May 6, 2024
Dear Guest,Receiving compliments from our guests for our friendly, hardworking staff is always a delight, and we can't wait to pass along your compliments. Thank you for choosing us. We look forward to sharing another exceptional experience when your adventures bring you back our way.

6/10 Okay

Angela

Liked: Cleanliness, property conditions & facilities
It was Derby weekend and the hotel was booked solid. We wanted to eat after we got back from the horsetrack as well as everyone else. While the one girl and one guy they had working the restaurant were doing there best to keep up, I saw the hotel manager NOT LIFT A FINGER to help in any way. Considering the hotel was booked, they were way understaffed and that created a huge burden on the people who were there. I felt sorry for them.
Stayed 2 nights in May 2024
Response from Sophia CSR on May 6, 2024
Hi Angela,We are glad that you liked the hard-working staff. We will forward your concern about the restaurant to our team for discussion. We truly appreciate your business. Wish you a pleasant stay in the future.

6/10 Okay

Shane

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Cost for what it is, isn't fair. But, local event is what drives the price.
Stayed 3 nights in May 2024
Response from Sophia CSR on May 6, 2024
Dear Guest,Thank you for taking the time to share your feedback regarding your experience. You liked our local events that's great. We can't wait to see you again.

4/10 Poor

Austin

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property is very ran down and needs a facelift.
Stayed 2 nights in May 2024
Response from Sophia CSR on May 6, 2024
Hi Austin,On behalf of our entire team, I regret not exceeding your expectations. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

8/10 Good

eric

The hotel overall was good. A little away from everything, but saving the money per night was worth the extra drive.
Stayed 3 nights in May 2024
Response from Sophia CSR on May 14, 2024
Dear Guest,Thank you for the incredible rating and review. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

10/10 Excellent

Abdirahin

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Apr 2024
Response from Sophia CSR on May 2, 2024
Hi Abdirahin,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Andrez

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We would definitely stay here again.
Stayed 1 night in Apr 2024
Response from Sophia CSR on May 2, 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 Excellent

JORGE

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service and very quietly
Stayed 1 night in Mar 2024
Response from Sophia CSR on Apr 30, 2024
Hi Jorge,Feeling very blessed that you found our hotel quiet, our customer service was great to you and you rated us 5 out of 5. Feedback like yours made our day. We strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

2/10 Terrible

Cacy

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Sophia CSR on May 2, 2024
Dear Guest,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

6/10 Okay

Dianna

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel is outdated. There were times I wondered whether or not the toilet was going to flush. Key cards kept deactivating. Would I stay here again on my own free will…no. Did it have what I needed for two nights, such as shower, toilet and bed…yes. Brighter note, the pool was larger than most other hotels I have stayed. Free breakfast would have offset some negatives, but that wasn’t the case.
Stayed 2 nights in Apr 2024
Response from Sophia CSR on Apr 30, 2024
Hi Dianna,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel and will surely forward your valuable feedback to our team for improvements. I hope that we will impress you with exemplary service during future visits.

8/10 Good

Ralph, Findlay

Liked: Cleanliness, staff & service
None
Stayed 2 nights in Apr 2024
Response from Sophia CSR on Apr 30, 2024
Dear Guest,Thank you for this amazing 4-star rating. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.

6/10 Okay

Shelley

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very old. Pictures are deceiving. When you walk in the lobby area is very nice. Cafe is NOT open. No coffee. Hallways etc stunk of weed, rooms very outdated, TV very old a lot of the remote buttons didn’t work. Staff were not the friendliest.
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 30, 2024
Hi Shelley,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this rating and comment. We regret the inconvenience caused during your stay. Your concerns have been noted and forwarded to our team for improvement. Our team continuously strives to exceed your expectations and looks forward to you in the future.

2/10 Terrible

Molly

Disliked: Cleanliness, staff & service, property conditions & facilities
Old and outdated. No continental breakfast. Not even complimentary coffee—had to pay $2.50 per cup. And it was burnt half the time. Overall, horrible experience.
Stayed 2 nights in Apr 2024
Response from Sophia CSR on Apr 30, 2024
Hi Molly,Your feedback is important to us as it gives us an opportunity to improve our service. We take your comments seriously and hope to have the opportunity to deliver the experience you have come to expect in the near future.

2/10 Terrible

Walid

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is infested with bedbugs! The hotel was supposed to give me a refund and they did not so im disputing the charges with my credit card co. The staff are friendly as long as you are in their face but once you leave,goodluck getting your intended results.
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 30, 2024
Hi Walid,It is disheartening to hear about your experience. We regret you had issues with your stay. This is not the experience we strive to provide our valued guests. Our guests in the past have not complained about bed bugs. Hence we will be conducting a thorough inspection. We love to host you again for a better lodging experience.

10/10 Excellent

Sukh

Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 30, 2024
Hi Sukh,Thank you for taking the time to share your wonderful 5-star rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

2/10 Terrible

Tyler M

Disliked: Cleanliness
My bath towel had blood on it. Not cool at at
Stayed 2 nights in Apr 2024
Response from Sophia CSR on Apr 27, 2024
Hi Tyler,We truly regret your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

6/10 Okay

Cody

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 24, 2024
Hi Cody,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!

10/10 Excellent

Tanisha, Warren

Stayed 2 nights in Apr 2024
Response from Sophia CSR on May 14, 2024
Hi Tanisha,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

6/10 Okay

David

Travelled with family
Disliked: Amenities, property conditions & facilities
The property had its issues. First it took me 4 times of keys not working to get someone to come look at the lock. The problem being that I had to pound on the batteries before it would work. Really? Then the breakfast wasn't mentioned that it wasn't free, but also no price given until exit. $14 for eggs and such is more than a restaurant charges. Calling the front desk no one answers ever! No instructions for the TV, and ceiling had, or has a leak. With the prices charged this should be a nicer experience.
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 22, 2024
Hi David,Thank you for taking the time to write such a thorough review regarding your most recent stay. We are so sorry to learn that you were not able to fully enjoy your stay due to the situations you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. I hope you will give us another opportunity to provide you with a better stay.

10/10 Excellent

Lindsey

Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 22, 2024
Dear Guest,Many thanks for an excellent 5-star rating. We are glad that you had a wonderful stay with us. We would love to host you again.

10/10 Excellent

DCM

Liked: Property conditions & facilities
Always had a great experience we use it everytime we have been in town over the last few years.
Stayed 2 nights in Apr 2024
Response from Sophia CSR on Apr 16, 2024
Dear Guest,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!

2/10 Terrible

Jennifer Cave

Stayed 1 night in Apr 2024
Response from Sophia CSR on May 14, 2024
Dear Guest,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

8/10 Good

Maria

Liked: Cleanliness, staff & service, amenities
good overall
Stayed 1 night in Mar 2024
Response from Sophia CSR on May 14, 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

2/10 Terrible

Ivan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The pictures of both outside and inside the property are extremely deceiving. It appears to be a property that has been updated and make the lobby and rooms very spacious and clean. When in fact, you pull up the building you see two separate much older buildings that have caution tape around stairs and very musty smelling hallways and the rooms feel “wet”. That’s before going into the bathroom and seeing a shower stall that is 6’6” tall with a shower spout made for people who are 5’4”. I’m 6’4” and couldn’t even sat and up in there and the shower would have him me in the chest. My family and I checked in, looked at the room and checked right back out and lost $200 because we booked through Expedia. While cancelling the reservation, another guest was at the desk complaint that the carpet in her room was soaked. Zero stars!
Stayed 3 nights in Apr 2024
Response from Sophia CSR on Apr 15, 2024
Dear Guest,Thank you for sharing your review. We apologize for the inconvenience faced by you. Our Team never wants our customers to have a bad experience. We have escalated this issue to our Management. They are still investigating this issue and will get back to you soon. If you have any queries regarding this issue, please call up the property for further assistance.

2/10 Terrible

Dan

Travelled with family
Disliked: Staff & service
Our room door would not lock when we left the room. We informed the front desk when we left for a wedding on Saturday afternoon. We returned around 11:30 pm and the room door was still unlocked. No explanation, no message from maintenance or the front desk.
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 15, 2024
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.

6/10 Okay

Candace

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness
One of the three rooms we were given had luggage inside and hadn’t been cleaned. Another room we had smelled so bad of smoke.. it was gross. The pool and staff were great though
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 15, 2024
Dear Guest,We apologize for the inconvenience you experienced with the cleanliness of the rooms. This does not meet our standards of service, and we regret any discomfort it may have caused. We will address this issue with our housekeeping team to ensure it does not happen again. We appreciate your acknowledgment of our great pool and staff, and we hope to have the opportunity to provide you with a better experience in the future. Thank you for your feedback.

8/10 Good

Jerry

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Just wish elevators were closer to the front desk
Stayed 2 nights in Apr 2024
Response from Sophia CSR on Apr 14, 2024
Hi Jerry,Appreciate your rating and review. We will always ensure that we keep delighting you with our facilities and services. And we will surely forward your valuable feedback to our team for improvements. Our team is looking forward to hosting you again soon!

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Sophia CSR on Apr 14, 2024
Hi Mary,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating and review. Our team continuously strives to exceed your expectations and looks forward to you in the future.

2/10 Terrible

Maurice, Elkhart

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Right before I went to bed, saw some kind of food on the floor and something crawling. I ended up sleeping in my car. Only use the room to take a shower in the morning before leaving.
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 14, 2024
Dear Guest,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

8/10 Good

Jaterrica

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 12, 2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

8/10 Good

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the lake and what animals wenr with it. Liked our lite patio outside our room. My granddaughter liked the indoor pool. The room met all our needs.
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 11, 2024
Hi Sharon,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!

4/10 Poor

Alex

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I could shower becouse I couldn't get no hot water and the sink would only get worm. Plus i was told a cup of coffee was $2.50 and no centennial breakfast.
Stayed 3 nights in Apr 2024
Response from Sophia CSR on Apr 10, 2024
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to have a bad experience. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.