Lotte Department Store Tours and Activities

It is clean and the staff are kind.

Rooms were a lot bigger then others in Seoul. Beautiful, lots of space, comfy beds. The property was fantastic. No plug ins by the beds though! The breakfast wasn't included and it was pretty expensive but a very extensive buffet.

This hotel was adequate, but it has so much potential to be excellent if the rooms could be updated! The location is great - really close to train stations as well as the oldest street market in Seoul. Staff was very good; they helped us get taxis a few times within minutes (taxis are very cheap in Seoul). And they clean the room and provide water bottles daily. The wifi worked well, the AC was cold, and there were USB and two-pronged outlets compatible with US devices. There's a big old converter in the closet if you need to plug in a grounded three-pronged device. However, the rooms are older. Upon getting off the elevator on our 6th floor, you are greeted with a door to a storage room with peeling paint. The carpet is old. It seemed clean, just clearly old and worn. They attempted a few low-budget updates to the bathroom like newer wall tiles, but a few tiles were loose and needed grout or caulk. The sink was the lowest sink I've seen anywhere. Maybe we got a handicap-accessible room (I don't think it was), but I placed and sat down on a chair in front of the sink which made it about the right height for me ;-). All of this was fine and acceptable, but the biggest challenge was the old beds that were not comfortable. You can clearly see that the beds slope to the middle and it feels like it. Overall, it was a great location and clean room, but really just ok because of the age of the property and lack of updates, especially the beds.