Los Zacatitos Vacation Packages

The staff was amazing at Hacienda Encantada. My partner and I stayed in El Encanto for our 1 year anniversary and everyone went above and beyond. Our concierge David was extremely helpful the whole trip and booked us excursions and dinners so we didn’t have to stress. We absolutely loved El Patio pool and Ingrid took amazing care of us for our whole stay. Our room was very clean and was cleaned daily and stocked with clean towels and sheets. My partner and I will definitely be returning

Foosfor the price

You get a beautiful view from almost all locations. The staff were super friendly and accommodating. I didn't eat at all of the restaurants but the pizza at Il Forno was good. As were the drinks! I would have liked to see a few Mexican options on the menu, but, I could have ventured around the property to a different restaurant if it was really an issue. It was low season, but they seemed fully staffed and everything was open. The only comment I have is that I waited over an hour for help with my luggage on check out, despite making several calls. I had given myself plenty of time for the airport, but that could have been an issue for someone on a tighter schedule.

The only reason I didn’t give 5 stars is the pool service is slow, the staff is wonderful and very nice, the resort is very clean, and the food is excellent. Great location with massages on the beach (Medano Massage $59 for 60 mins or $69 for 90), next to Medano beach (swimming beach), and The Office (excellent food and killer location). I’ve been going to Cabo for 23 years and stayed at lots of resorts. My wife and I stayed here last year for her bday and came back again. It’s a chill resort, not crowded, easy to get pool seating, etc. Very relaxing which is why we stayed there. There are plenty of other resorts to choose if you want more action. I recommend the resort, just keep in mind the pool service is slow (but servers are friendly). And, I’m an excellent tipper so that was not the issue :)

Overall customer service was unsatisfactory. Staff wasn’t very helpful only a handful were nice and friendly. I wouldn’t recommend this place. I would look into other places that have better service and value for the price we paid.