Skaneateles Vacation Packages

Decently clean Young lady African American very nice during the day Late lady needs customer service training Breakfast very limited options

Clean room, great staff, great service

The room is nice. The staff never came to clean the room after we asked for room service. The rest of the stay was nice.

I had no light switch in the room had no idea how to turn the lights on and then when I figured out there is no main switch only two small lights worked. The big light in the middle did not work. The phone on that same power source was not working either. The room was very warm when I got there and it took a few hours to cool down and was not the most comfortable. In all honesty I also did not report any of this until I checked out.

My sister and I shared a room on the quiet side of the building while my parents had the accessible room I booked for them. Both were comfortable. We appreciated the breakfast with fresh fruit, egg sandwiches, bagels, muffins, and waffles. The lobby and breakfast area is spacious and seating was never an issue. My parents said their roll-in shower had a too-short shower curtain. Water was all over the floor of the bathroom, which could have been hazardous or slippery. They also prefer firmer mattresses, but I loved ours and slept well, aside from the alarm going off at 6am because someone had left it set instead of turning it off. That wasn't the hotel's fault. I'd definitely stay here again. It's close to Green Lake State Park and the Erie Canal Trail. The staff was accommodating with a late checkout too - 12 noon vs 11am.