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Reviews of Sure Hotel by Best Western Lockerbie

3 out of 5
Sure Hotel by Best Western Lockerbie
Old Annan Road, Lockerbie, Scotland

Reviews

7.8

Good

Rating 10 - Excellent. 24 out of 76 reviews" "
Rating 8 - Good. 32 out of 76 reviews" "
Rating 6 - Okay. 11 out of 76 reviews" "
Rating 4 - Poor. 5 out of 76 reviews" "
Rating 2 - Terrible. 4 out of 76 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Andrew

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not the greatest
The venue was chosen for a family wedding. Most people stayed the night before and the night of wedding. Right from check-inn, through bar service, and frankly anything else related to guest services, the was an air of self importance in the staff, assertive is one thing, rudeness is quite another, I would say very much borderline and perhaps some misguided feeling of superiority is present. Every single staff member seems to be trained to blurt out an instruction and walk away, leaving no ability to challenge or seek explanation. I would certainly never visit this hotel as a leisure guest.
Stayed 1 night in Sep 2023
Response from GW on Sep 19, 2023
Opinions vary

8/10 Good

mark

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023
Response from GW on Aug 3, 2023
Thank you for your review, we look forward to welcoming you again in the future

10/10 Excellent

Glenn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was lovely and warm, clean and the staff made me very welcome. I arrived too late to have dinner but the breakfast was lovely in the morning. If I was in the area I would most definately stay there again.
Stayed 1 night in Jul 2023
Response from GW on Aug 3, 2023
Thank you for your lovely review, we hope to welcome you again in the future

10/10 Excellent

christopher

Stayed 1 night in Jun 2023
Response from GW on Jun 27, 2023
Thank you for your positive review

2/10 Terrible

James

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Not a great hotel
Booked hotel with breakfast and was told that I hadn’t even though money was taken out of my account. Very rude on checkout with bangs on the door 4 mins after checkout telling us we need to leave immediately.
Stayed 1 night in Jun 2023
Response from GW on Jun 6, 2023
We are sorry to hear of your negative review, but late check outs by guests, which should incur late check out fees, were waived by the hotel, even though you were late checking out. Guests checking out late prevent us from ensuring rooms are ready for check in guests arrival .

10/10 Excellent

Elaine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was immaculate the only problem we encountered was the walk in shower needs a grab rail on for getting in and out of shower. Otherwise hotel was great for overnight rest
Stayed 1 night in Jun 2023
Response from GW on Jun 4, 2023
Thank you for your lovely review, we look forward to welcoming you again in the near future.

10/10 Excellent

brian

Stayed 3 nights in Mar 2023
Response from GW on Mar 11, 2023
Thank you for your lovely review, we look forward to welcoming you agin in the future

10/10 Excellent

Craig

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Lovely hotel and a lovely building. Very quiet when i stayed there so no food or bar open but that was OK for me. I had a lovely room, directly over the entrance and featured in the room pictures.
Stayed 1 night in Dec 2022
Response from gw on Jan 17, 2023
Thank you for your lovely review

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place. Good food. Shower over the bath was a challenge to regulate and a bit poor.
Stayed 1 night in Oct 2022
Response from GW on Jun 4, 2023
Thank you

8/10 Good

Keith

Stayed 3 nights in Sep 2022

6/10 Okay

Clare

Liked: Staff & service
Disliked: Property conditions & facilities
Dated, food excellent.
Ideal stopping point en route to highlands but very run down. Thin walls so you can hear next room. We did not get a good sleep because next door had a radio and tv on. The build is very old and they have done as much as possible but limited. Bathroom door did not close. The food options and taste was delicious. The breakfast was really good too. The staff were really helpful and friendly. There is no lift.
Stayed 1 night in Sep 2022
Response from GW on Jun 4, 2023
Thank you for your review, since your last visit, we have upgraded all our bathrooms and built ground floor bedrooms

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine apart from the heating being on in the halls whilst it was 29 degrees outside but apart from that, everything was spot on.
Stayed 1 night in Aug 2022
Response from GW on Jun 4, 2023
Thank you for your review, we will keep an eye on the radiators, luckily they were not switched on in the bedrooms.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hole place was great time and good stuff and helpful
Stayed 4 nights in Aug 2022
Response from GW on Jun 4, 2023
Thnak you

8/10 Good

Annette

Liked: Cleanliness, staff & service, room comfort
great food great staff
The room was nice the condition of the bathroom less nice the floor and the grouting around the bath looked like a child had done this work. had a meal the staff were great and the food was amazing good stay
Stayed 1 night in Aug 2022
Response from GW on Jun 4, 2023
The bathrooms have now been fully refurbished with walk in showers.

10/10 Excellent

Patricia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from GW on Jun 4, 2023
Thank you

8/10 Good

Stuart

Stayed 1 night in Jul 2022
Response from GW on Jun 4, 2023
Thank you for your review

4/10 Poor

Verified traveller

Business traveller
Disliked: Room comfort
Not for me.
Wouldn’t stay again. Hotel situated at the side of the motorway so it’s noisy, considering it was only 12 degrees outside the room felt about 30. Two single beds pushed together for a queen size, one more comfy than the other, and then theannoying split down the middle. The restaurant closes about 8 so missed dinner, the local town is god awful, everything closed down and looks baron.
Stayed 1 night in Jul 2022

6/10 Okay

MRS S

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
SURE HOTEL thumbs down
The owner who was on desk duty was very arrogant and unhelpful. The staff made up for the owners arrogance. They were brilliant. The bedroom was nothing like their photo. Very small outdated, no drawers to put ones clothes in, just enough space to hang a few coats and dresses up. Bathroom out of date. floor tiles coming away from floor, shower over bath with a cheap curtain across it. No hand rail to get in/out of bath/shower. Paint flaking of radiators and a massive crack on bedroom ceiling covered with wallpaper. At £90 per night not a good advertisement for BEST WESTERN. Wouldn't recommend SURE HOTEL.
Stayed 2 nights in Jun 2022

6/10 Okay

Nick IKO

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Poor service great premises
Manager was rude to his staff and guests .I stay away for work 2-3 times a week and bank on hospitality ..I was embarrassed for the people he was offending. I don’t leave comments as a rule but I felt like I had to to warn people of the poor service… hotel was great just the manager(owner as he liked to be called)
Stayed 1 night in May 2022

8/10 Good

P

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2022

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We always enjoy our stay here. Staff always makes us feel welcome.
Stayed 1 night in Dec 2021

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for the motorway and comfortable with good food.
Stayed 1 night in Oct 2021

10/10 Excellent

Simon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place and staff so friendly and helpful 👍
Stayed 1 night in Oct 2021

2/10 Terrible

Andrew

Stayed 1 night in Oct 2021

8/10 Good

Lee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

4/10 Poor

Richard

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2021

6/10 Okay

Susan

Travelled with partner
Liked: Cleanliness, staff & service
Very easy to find after a long drive
Stayed 1 night in Sep 2021

8/10 Good

Alex

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for stopover
Great location, just off motorway. Lovely staff, very friendly. Good breakfast, not huge, but enough. Only negative, room was very warm and had to open all windows during the night and you could hear traffic noise, (there is also a a fan in the room which we used aswell) but wouldn’t stop me staying again.
Stayed 1 night in Aug 2021

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stop over
Perfect for a stop over on route to the highlands . Staff very nice and helpful .
Stayed 1 night in Aug 2021

10/10 Excellent

andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

8/10 Good

R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

8/10 Good

Michael

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2021

8/10 Good

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reception contacted us about eating in the restaurant. As we had had a long journey this appreciated Room noisey as it was close to main road.
Stayed 1 night in May 2021

10/10 Excellent

Andy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good
Bit remote but perfect for an overnight stay. Good bar not too expensive and excellent food.
Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
👍
Stayed 3 nights in Apr 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the most comfortable beds I have slept in for a long time in a hotel.
Stayed 1 night in Feb 2020

8/10 Good

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relatively recently refurbished to a very good standard.
Stayed 1 night in Dec 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very tiny, there was barely space on one side of the bed to walk next to it. The bathroom was not clean and the shower was very antiquated and hard to use. There was no shelf space for toiletries. The bathtub was super high and hard to step in and out of. In the guest room there was very little space for clothing. There was no dresser or chest of drawers. There was an open closet area that had hangers that were actually too high to reach. Things weren't set out properly.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very convenient to the M74 motorway on which we were travelling. It also had a very pleasant restaurant. It was, however, very remote from the other facilities in the town of Lockerbie. it
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2019

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant friendly welcome. We booked last minute but everything was ready when we arrived. Fantastic room. Comfy bed. Big bathroom and bath. Breakfast was amazing and we went away with full tummies well tested and happy. Totally recommended.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

jane

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A warm welcome and comfortable break
Welcoming staff and very helpful. Good choice fior dinner and breakfast. Comfortable room.
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Ok for one night
A pleasant enough hotel, obviously recently refurbished. Some delay at registration as no one was available to check us in but a waitress was helpful in finding us somewhere to sit. Room was small. Evening food and breakfast ok. Alright for a night but possibly wouldnt stay longer.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good modern rooms
Nice modern rooms but poor water pressure in shower
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Generally OK if the price is right. The hotel looks freshly renovated. The check in was chaotic. Our room heated by kitchen, which meant we had to have the windows open all night which let all the road noise in during the night and all the kitchen noise to wake us up when they opened for breakfast. Room number 10 should be heavily discounted or converted to broom cupboard.
Stayed 1 night in Jul 2019

10/10 Excellent

Phyllis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Phyllis
The hotel had just reopened after a refit of the windows but we were made very welcome and the food and staff were excellent. Well worth a visit.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2019

10/10 Excellent

brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay but very memorable
Working locally, excellent service and upgraded room. Brilliant
Stayed 1 night in Apr 2019