Loch-Katrine Bird Reservation Tours and Activities

The rooms are outdated and not as clean as other IHG properties we frequent. The AC in the room was on 66 but would not get cooler than 74. It was miserably hot in the room. We opened the windows at night so it would cool down enough to sleep. The staff at checkin was awful. Terrible communication skills and no clue about what was going on. We were early and called ahead to see if there was early checkin available. They said "probably". After arrival they said we had to wait an hour then after another 20 min. Then were able to check us in. Its not a big deal which is why we called ahead. We would have done more site seeing if not available. The breakfast staff is very inattentive. The whole thing is a joke. "Kids eat free: but breakfast for an adult is over $20. For 2 of us it was around $45 for breakfast. Holiday Inn is just raising the price of adults to cover the kids price. Our server came to our table once and we had to go to the counter to get our check then they went in the back to get her so we could pay our bill. Would not recommend this location to anyone visiting the area.

Unique place, friendly staff, cute town

It is an attractive property but well used.