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Reviews of Staybridge Suites Liverpool, an IHG Hotel

4 out of 5
Staybridge Suites Liverpool, an IHG Hotel
21 Keel Wharf, Liverpool, England

Reviews

9.4

Exceptional

Rating 10 - Excellent. 770 out of 1008 reviews" "
Rating 8 - Good. 183 out of 1008 reviews" "
Rating 6 - Okay. 41 out of 1008 reviews" "
Rating 4 - Poor. 10 out of 1008 reviews" "
Rating 2 - Terrible. 4 out of 1008 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Claire

Travelled with family
Enjoyed our stay at Staybridge Suites, the room was spacious with great views. Staff were friendly and location just far enough from the centre. Only negatives we found was the shower pressure and having a shower curtain rather than a screen.
Stayed 1 night in May 2024

10/10 Excellent

Lynne

Travelled with partner
Liked: Amenities
Very close to the Royal Albert Docks. We have stayed here before and the property is very things we required.
Stayed 5 nights in May 2024

8/10 Good

Sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room could have been cleaner…there were several items from the previous guest left behind. The bed was a bit saggy. There was nothing in the gym to wipe down equipment after use. But the staff was so friendly. The breakfast was nice and the location is pretty walkable for most sites. Check in/out was easy. Having laundry on site and a little extra space in the room was great - as this stop was in the middle of a 3 week trip.
Stayed 5 nights in May 2024

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities
Great place, very quiet
Stayed 3 nights in May 2024

10/10 Excellent

Lisa

Travelled with partner
Liked: Amenities, property conditions & facilities
This hotel was fantastic. It's located on the Royal Albert Docks so very convenient to all Liverpool attractions. The hotel had private underground parking. The rooms are modern, clean & bright and have a small kitchen with refrigerator, microwave and sink. There was a 6:30pm managers reception on Wednesday evening with drinks and snacks. We we're invited but we're unable to attend because we had dinner reservations. The breakfast was very good. We will definitely stay here again.
Stayed 1 night in May 2024
Response from Dani on May 17, 2024
Hi Lisa,On behalf of the entire Hotel team, I want to thank you for sharing your comments.Its always encouraging to hear positive feedback, particularly when it comes from those who matter most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered.Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Danielle McloughlinOperations Manager

10/10 Excellent

Silvina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location,clean and walkable distance to dine and attractions
Stayed 2 nights in May 2024
Response from Dani on May 17, 2024
Hi Silvina,Thank you for taking the time to share your feedback with us.We are happy to hear you have enjoyed your stay and we look forward to welcoming you back soon.Danielle McloughlinOperations Manager

10/10 Excellent

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Breakfast was very good.
Stayed 2 nights in May 2024
Response from Dani on May 14, 2024
Hi Nicholas,On behalf of the entire Hotel team, I want to thank you for sharing your comments.Its always encouraging to hear positive feedback, particularly when it comes from those who matter most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered.Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Danielle McloughlinOperations Manager

8/10 Good

Michele

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing that lets the hotel down is not enough options for breakfast.
Stayed 2 nights in May 2024
Response from Dani on May 6, 2024
Hi Michele,Thank you for taking the time to tell us about your experience at Staybridge Suites Liverpool.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.I am sorry to hear of your dissatisfaction with our complimentary breakfast buffet, as we are serviced apartments, we do not offer the same breakfast as a hotel, the reason for this is we are a self catering property so we offer breakfast if guests do not wish to cook/prepare in their suite. I can only apologise that this was not of satisfaction to yourself. Again, thank you for your comments and for choosing Staybridge Suites Liverpool. We hope to see you again may you find yourself traveling back to Liverpool.Danielle McloughlinOperations Manager

6/10 Okay

Douglas

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
What we liked about the place was the location which was fantastic and we could walk everywhere. even the stadiums were ony a 4 mile walk which was no problem for us. The breakfast was very good. But, we asked for a room an hour early because we had been traveling for 24 hours. What we found was our room didn't look like it was vacuumed as I found a bunch of hair on the carpet and floor was sticky. The toilet was clean on top but the sides were NOT. I can only assume it wasn't completely clean because we asked for a room 1 hour early of check-in time and it was not ready but we took it anyways because we were exhausted. I had to ask for an extra towel too. It must have been a busy day when we arrived as there were no rooms because when we left a week later, they had rooms available at 8AM. Oh well, the trip was great anyways and we would stay again.
Stayed 6 nights in Apr 2024
Response from Dani on May 4, 2024
HiDouglas,Thank you for taking the time to tell us about your experience at Staybridge Suites Liverpool.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Staybridge Suites.Danielle McloughlinOperations Manager

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and helpful. You could buy food for the apartment late at night and the staff even showed us how to use the facilities that were first class. The bed was enormous and comfortable, we would stay here again as we felt welcome
Stayed 1 night in Apr 2024
Response from Dani on May 1, 2024
Hi Peter,On behalf of the entire Hotel team, I want to thank you for sharing your comments.Its always encouraging to hear positive feedback, particularly when it comes from those who matter most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered.Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Danielle McloughlinOperations Manager

8/10 Good

Alastair, Ashington

Liked: Cleanliness
Disliked: Staff & service
Hotel was in a good location, the parking was ok, but took about 20 minutes to get them to let us in (not good as we were in a hurry to get to an appointment we had). The room was well equipped and the kitchen a big bonus! The main issue was a very rude member of staff on reception, who told us we should have booked direct and by not doing so we didn’t deserve any extra perks. This was when checking in, so didn’t really feel very welcomed. The other staff were ok, didn’t really interact with many others after this anyway. The breakfast was tasty enough, but had a bit of a cattle market feel about it, very rushed and kept running out of things and having to wait. Been to lots of other hotels and just didn’t feel this one was particularly special. Loved Liverpool and would return, but will stay elsewhere.
Stayed 1 night in Apr 2024
Response from Dani on Apr 30, 2024
Hi Alastair,Thank you for taking the time to tell us about your experience at Staybridge Suites LIVERPOOL.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.We hope that you will give us the opportunity to serve you again in the future.Danielle McloughlinOperations Manager.

8/10 Good

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here a few times before and love the comfortable, homely feel of the place. The staff are really friendly, the rooms are comfortable and very clean they are also still in really good condition when you think how long the hotel has been here so they must maintain them regularly. The location is great for the city and docks but nice and quiet for the night time. There are plenty of eating places close by too. We Love staying here.
Stayed 3 nights in Apr 2024
Response from Dani on Apr 25, 2024
Hi Karen,On behalf of the entire Hotel team, I want to thank you for sharing your comments.Its always encouraging to hear positive feedback, particularly when it comes from those who matter most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered.Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Danielle McloughlinOperations Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Superb on every level. Lovely staff.
Stayed 1 night in Apr 2024
Response from Dani on Apr 18, 2024
Hi David,On behalf of the entire Hotel team, I want to thank you for sharing your comments.Its always encouraging to hear positive feedback, particularly when it comes from those who matter most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered.Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Danielle McloughlinOperations Manager

10/10 Excellent

Christopher, little dunmow

Stayed 1 night in Apr 2024
Response from Dani on May 6, 2024
Hi Christopher,Thank you for taking the time to share your feedback with us.We are happy to hear you have enjoyed your stay and we look forward to welcoming you back soon.Danielle McloughlinOperations Manager

10/10 Excellent

Phyllis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is warm and welcoming with happy staff who obviously like their job. The room was clean and cosy with all amenities including dishwasher, microwave, fridge and stove! There was an amazing happy hour with gratis wine and beer and food platters. The breakfast was great too. All in all, a very pleasant find in the center of Liverpool.
Stayed 6 nights in Apr 2024
Response from Dani on Apr 12, 2024
Hi Phyllis,On behalf of the entire Hotel team, I want to thank you for sharing your comments.Its always encouraging to hear positive feedback, particularly when it comes from those who matter most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered.Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Danielle McloughlinOperations Manager

10/10 Excellent

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I did not like the fact that you had to pay for parking
Stayed 1 night in Apr 2024
Response from Dani on Apr 7, 2024
Hi Patrick,Thank you for taking the time to share your feedback with us.We are happy to hear you have enjoyed your stay and we look forward to welcoming you back soon.Danielle McloughlinOperations manager.

10/10 Excellent

Carylyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast. Excellent room. Location fantastic. Recommended!
Stayed 4 nights in Apr 2024
Response from Dani on Apr 6, 2024
Hi Carylyn,We always want our guests to feel the comforts of home. I'm glad you found our location and our complimentary breakfast perfect for your needs. It's great that our accommodations and amenities are to your liking!Thanks for choosing to stay with us and We hope to welcome you back sometime soon.Danielle McloughlinOperations Manager

10/10 Excellent

Minelli

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mark was great on check-in and super friendly each time we saw him. The room was clean and very comfortable. Breakfast was amazing!
Stayed 3 nights in Apr 2024
Response from Dani on Apr 6, 2024
Hi Minelli,Thank you for taking the time to provide us with such a glowing review following your recent visit to Liverpool. As you will see from previous reviews, we often receive exceptional feedback about the team, and it is something we never tire of reading, Mark will certainly be delighted when he reads this! I was pleased to note that you found our location convenient for your visit to Liverpool.We hope to welcome you back again in the near future. Danielle McloughlinOperations Manager

8/10 Good

Clare

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great
Stayed 1 night in Apr 2024
Response from Dani on Apr 6, 2024
Hi Clare,Thank you for taking the time to share your feedback with us.We hope to welcome you back soonDanielle McloughlinOperations Manager

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Dani on Apr 2, 2024
Hi Rachel,Thank you for the great review. We are pleased to hear you enjoyed your stay with us.We hope to welcome you back soon.Kind regardsDanielle McloughlinOperations Manager

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Dani on Mar 29, 2024
Hi Mark,Thank you for this review!We will look forward to Welcoming you back to Staybridge Liverpool in the future. Danielle McloughlinOperations manager.

10/10 Excellent

Brigitte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing. Such good value and the breakfast being included was fantastic!
Stayed 1 night in Mar 2024
Response from Dani on Mar 26, 2024
Hi Brigitte,We always want our guests to feel the comforts of home. I'm glad you found our location and breakfast perfect for your needs. It's great that our accommodations and amenities are to your liking!Thanks for choosing to stay with us and We hope to welcome you back sometime soon.Danielle McloughlinOperations Manager.

4/10 Poor

Arwel

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Was put in a 1 bed room after i booked a 3 adult room. Staff at site were brilliant and sorted it out asap but not happy with expedia as they were at fault and unsure if would use again
Stayed 1 night in Feb 2024
Response from Dani on Mar 23, 2024
Hi Arwel,Thank you for your feedback, I am so happy you enjoyed your stay with us and our staff rectified the problem created by Expedia. I am disappointed that you have rated us so low when the issue was not with our hotel and you said our staff were great.We hope that you will give us the opportunity to serve you again in the future.Danielle McloughlinOperations Manager.

10/10 Excellent

Sotarduga

Travelled with family
Liked: Amenities
all are excellence, especially the front desk staff named david from phillipines & his colleague from Malaysia. They are very helpful..
Stayed 1 night in Mar 2024
Response from Dani on Mar 22, 2024
Hi Sotarduga,Thank you for taking the time to provide us with such a glowing review following your recent visit to Liverpool. As you will see from previous reviews, we often receive exceptional feedback about the team, and it is something we never tire of reading! Danielle McloughlinOperations Manager

10/10 Excellent

Sumita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay. The morning breakfast buffet is excellent.
Stayed 1 night in Mar 2024
Response from Dani on Mar 22, 2024
Hi Sumita,We always want our guests to feel the comforts of home. I'm glad you found our location and breakfast perfect for your needs. It's great that our accommodations and amenities are to your liking!Thanks for choosing to stay with us and We hope to welcome you back sometime soonDanielle McloughlinOperations Manager

8/10 Good

Graham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a lot of redevopment and improvement being made to an already beautiful part of Liverpool. This wasnt an issue at all and once the works are complete they will enhance the area further.
Stayed 1 night in Mar 2024
Response from Dani on Mar 4, 2024
Hi Graham,Thank you for the great review. We are pleased to hear you enjoyed your stay with us.We hope to welcome you back soon.Kind regardsDanielle McloughlinOperations Manager

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, good size rooms and very friendly staff
Stayed 1 night in Feb 2024
Response from Dani on Feb 26, 2024
Hi Laura,Thank you for the great review. We are pleased to hear you enjoyed your stay with us.We hope to welcome you back soon.Kind regardsDanielle McloughlinOperations Manager

10/10 Excellent

Liana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, spacious room, great location
Stayed 1 night in Feb 2024
Response from Dani on Feb 26, 2024
Hi Liana,Thank you for choosing to stay with us during your visit to Liverpool. We are pleased to learn that our facilities and our Team created a memorable experience for you.We hope to welcome you back sometime soonDanielle McloughlinOperations Manager

10/10 Excellent

Feena

Stayed 2 nights in Feb 2024
Response from Dani on Feb 26, 2024
Hi Feena,Thank you for this lovely review!We will look forward to Welcoming you back to Staybridge Liverpool in the future. Danielle McloughlinOperations Manager

8/10 Good

Marie

Travelled with family
Liked: Staff & service, property conditions & facilities
We love the property and it’s our second time staying there. We are staunch Hilton fans, but love the room and space for 2 adults and 1 Child. We had an unfortunate experience on the 1st night as the bath was blocked and when I tried to unblock it ( due to somebody being sick the previous evening) I had lots of sick come swimming out of the bath. I went down to reception to let them know and they just giggled, ‘ah, these things happen in hotels!’ The second day of our stay this issue was sorted and we were left with a twix to say that they had twixxed the issue! Very good but not that happy that the dirty flannel that was used to clean out the previous guests sick was just left in the bathtub for us to dispose of 😩 Otherwise would have been an amazing stay! Xx
Stayed 2 nights in Feb 2024
Response from Dani on Feb 21, 2024
Hi Marie,Thank you for choosing Staybridge Suites and for taking the time to provide feedback about your experience at Staybridge Suites Liverpool.I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments.Kind regardsDanielle Mcloughlinoperations Manager

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
decent
whilst rooms are great, breakfast seems to be going downhill
Stayed 2 nights in Feb 2024
Response from Dani on Feb 20, 2024
Hi Mark,Thank you for taking the time to tell us about your experience at Staybridge Suites LIVERPOOL.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Staybridge Suites.Danielle McloughlinOperations Manager

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent All round
Stayed one night but could have happily stayed longer and would recommend this hotel and location is excellent too.
Stayed 1 night in Feb 2024
Response from Dani on Feb 20, 2024
Hi Elaine,What a wonderful review. I am delighted to read that your stay was amazing. Thank you for choosing Staybridge Suites Liverpool. We hope to be your hotel of choice when returning in the future.Danielle McloughlinOperations Manager

10/10 Excellent

Vikki

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fab location and nice and quiet
Stayed 1 night in Feb 2024
Response from Dani on Feb 20, 2024
Hi Vikki,Thank you for the great review. We are pleased to hear you enjoyed your stay with us.We hope to welcome you back soon.Kind regardsDanielle McloughlinOperations Manager

10/10 Excellent

Gabrielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely recommend
Good location with good views of the water or city. The kitchen was a nice touch. Spacious bathroom and comfortable bed. Included breakfast was a lovely touch.
Stayed 3 nights in Feb 2024
Response from Dani on Feb 17, 2024
Hi Gabrielle,On behalf of the entire Hotel team, I want to thank you for sharing your comments.It’s always encouraging to hear positive feedback, particularly when it comes from those who matter most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered.Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Danielle McloughlinOperations Manager

10/10 Excellent

Frederick, Mirfield

Travelled with family
Liked: Staff & service, amenities
Lovely place to stay, ideal location to explore Liverpool and what it has to offer. Incredibly lovely staff , great facilities in the hotel with some gorgeous and comfortable rooms .
Stayed 1 night in Feb 2024
Response from Dani on Feb 20, 2024
Hi Frederick,Thank you for taking the time to provide us with such a glowing review following your recent visit to Liverpool. As you will see from previous reviews, we often receive exceptional feedback about the team, and it is something we never tire of reading! I was pleased to note that you found our location convenient for your visit to Liverpool.We hope to welcome you back again in the near future. Danielle McloughlinOperations Manager

2/10 Terrible

Richard

This was quite simply the worst hotel experience I have ever had. There was a power cut on arrival which meant we couldn’t check in for several hours. On getting to the room, sewage was coming out of the taps. Although we change rooms the issue continued. We were unable to use the sinks or showers.
Stayed 1 night in Feb 2024
Response from Dani on Feb 21, 2024
Hi Richard,Thank you for your stay and for taking the time to share your experience with us. I can only apologise about the power cut and the associated issues this caused, unfortunately these issues were beyond our control and i can only apologise that this happened during your stay. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.With warm regardsDanielle McloughlinOperations Manager.

10/10 Excellent

marcus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly and quite hotel
Stayed 3 nights in Feb 2024
Response from Dani on Feb 17, 2024
Hi Marcus,Thank you for this review!We will look forward to Welcoming you back to Staybridge Liverpool in the future. Kind regardsDanielle McLoughlin – Operations manager

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service, room comfort
Stayed 2 nights in Feb 2024
Response from Dani on Feb 17, 2024
Hi,Thank you for this review!We will look forward to Welcoming you back to Staybridge Liverpool in the future. Kind regardsDanielle McLoughlin – Operations manager

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Dani on Feb 17, 2024
Hi Andrew,Thank you for this review!We will look forward to Welcoming you back to Staybridge Liverpool in the future. Kind regardsDanielle McLoughlin – Operations manager

10/10 Excellent

Jake

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Dani on Feb 17, 2024
Hi Jake,*********************************************************Thank you for this review!We will look forward to Welcoming you back to Staybridge Liverpool in the future. Kind regardsDanielle McLoughlin – Operations manager

10/10 Excellent

David

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Staff were brilliant and it was very clean and roomy
Stayed 1 night in Jan 2024
Response from Dani on Feb 17, 2024
Hi David,Thank you for choosing to stay with us during your visit to Liverpool. We are pleased to learn that our facilities and our Team created a memorable experience for you.We hope to welcome you back sometime soonDanielle McloughlinOperations Manager

10/10 Excellent

Margaret

Travelled with family
Excellent room, staff all very helpful & friendly.
Stayed 2 nights in Jan 2024
Response from Dani on Feb 17, 2024
Hi Margaret,Thank you for the great review. We are pleased to hear you enjoyed your stay with us.We hope to welcome you back soon.Danielle McloughlinOperations Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Car park
Car park at 20 pound a night bit ott
Stayed 1 night in Jan 2024
Response from Dani on Feb 17, 2024
Thank you for this review!We will look forward to Welcoming you back to Staybridge Liverpool in the future. Kind regardsDanielle McLoughlin – Operations manager

10/10 Excellent

Paul

Excellent
Stayed 1 night in Jan 2024
Response from Megan on Jan 23, 2024
Hi Paul,Thank you for taking the time to rate your recent stay with us.I hope you will choose to stay with us again in the future.Kind regardsMegan Reservations

8/10 Good

Lianne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
:)
Stayed 2 nights in Jan 2024
Response from Dani on Jan 20, 2024
Hi Lianne,Thank you for your feedback. We hope to welcome you back soon.Danielle McloughlinOperations Manager.

10/10 Excellent

Sukhjinder

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Dani on Feb 17, 2024
Hi Sukhjinder,Thank you for this review!We will look forward to Welcoming you back to Staybridge Liverpool in the future. Kind regardsDanielle McLoughlin – Operations manager

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Dani on Jan 20, 2024
Hi Richard,Thank you for taking the time to share your feedback with us.We are happy to hear you have enjoyed your stay and we look forward to welcoming you back soon.Danielle McloughlinOperations Manager

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice suites and helpful staff Parking for disabled very good
Stayed 1 night in Jan 2024
Response from Megan, Reservations on Jan 15, 2024
Thank you for taking the time to provide feedback on your recent stay.It is wonderful to hear you found our staff helpful.I hope you will choose to stay with us againKind regards

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel. Good location, friendly staff, lovely clean room & bathroom, fast wi-fi and decent breakfast.
Stayed 1 night in Jan 2024
Response from Megan on Jan 15, 2024
On behalf of the entire Hotel team, I want to thank you for sharing your comments.Its always encouraging to hear positive feedback. Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered.Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Kind regards

8/10 Good

G

Stayed 1 night in Jan 2024
Response from Dani on Jan 20, 2024
Hi G,Thank you for this review!We will look forward to Welcoming you back to Staybridge Liverpool in the future. Kind regardsDanielle McLoughlin – Operations manager