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Reviews of The ART INN Lisbon

3 out of 5
The ART INN Lisbon
Rua 1 de Dezembro, 31, Lisbon

Reviews

9.2

Wonderful

Rating 10 - Excellent. 218 out of 347 reviews" "
Rating 8 - Good. 109 out of 347 reviews" "
Rating 6 - Okay. 14 out of 347 reviews" "
Rating 4 - Poor. 2 out of 347 reviews" "
Rating 2 - Terrible. 4 out of 347 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Hector

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and were helpful in accommodating for an early check-in as well as securing two cribs for us. The place is ideal considering it has multiple restaurants nearby (the property itself has a restaurant), Placa de Rossio is right around the corner, and a metro station is only a few min walking. Would stay here again.
Stayed 2 nights in Apr 2024

10/10 Excellent

sue

Liked: Cleanliness, staff & service
Elevator was out of order and steps were not for seniors with troublesome knees.
Stayed 2 nights in Apr 2024

10/10 Excellent

Arthur

Stayed 1 night in Mar 2024

10/10 Excellent

Tran Thuy, West Kelowna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Friendly staffs! There was only small issues with the airport pick up arrangement they offered. The Driver was terrible and dishonest. But Art inn hotel fixed that issue right away. We appreciate it! We would go back and stay at Art Inn hotel again!
Stayed 3 nights in Dec 2023

10/10 Excellent

Sandra

Stayed 1 night in Nov 2023
Response from The Art INN TEam on Nov 13, 2023
Dear Sandra, Thank you very much for your collaboration and feedback. We are really glad you enjoy to stay with us, that is really important for us.Best regards, The Art INN

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay!
We loved our stay at the art in! It was central to many things to walk to such as a Rossio Square, the elevator, and the commercio Square by the river port. We enjoyed the hotel very much! We certainly do appreciate the help with our luggage being taken to our fifth floor room. we did have to plan each day when we left the room to make sure to pack up everything we needed! We did not want to have to climb the stairs back to our room for something forgotten! The Buffet breakfast was plenty with many selections. The gourmet, coffee machine was superb! The staff, and everyone was so friendly and helpful. The rooftop experience was beautiful!
Stayed 3 nights in Oct 2023
Response from Alexandre Fernandes on Oct 23, 2023
Dear Robin, Thank you very much for your collaboration and feedback. We are really glad you enjoy to stay with us, that is really important for us.Best regards, The Art INN

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Stayed 3 nights in Sep 2023
Response from The Art INN TEam on Sep 29, 2023
Dear guest, Thank you very much for your feedback. We are really glad you enjoy to stay with us, our guest experience is the most important.Best regards, The Art INN

10/10 Excellent

Niel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was amazing. Very friendly and helpful staff. Rooftop patio had great views.
Stayed 2 nights in Sep 2023
Response from The Art INN TEam on Sep 25, 2023
Thank you very much for your feedback. We are really glad you had a nice experience when you stay with us. Best regards, The art iNN

10/10 Excellent

Owen

Stayed 1 night in Sep 2023
Response from The Art INN TEam on Sep 14, 2023
Good morning, THank you very much for your feedback. We are really glad you enjoy to be with us.Best regards, The Art INN

10/10 Excellent

kimberly

Stayed 2 nights in Sep 2023
Response from The Art INN TEam on Sep 5, 2023
Dear Mrs. Kimberly, Thank you very much for your feedback. We are really glad you had a nice experience when you stay with us. Best regards, The art iNN

8/10 Good

Hoi man, Flushing

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and comfortable room. Staff are friendly and helpful. Only drawback is lots of stairs to walk up. Overall is good!
Stayed 4 nights in Aug 2023
Response from Alexandre on Aug 21, 2023
Dear Guest, Thank you very much for your contact. We are really glad you enjoy your stay with us. We will do our best to adapt to our guests expectations.Best regards,

10/10 Excellent

Melody

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location and service. rooftop bar a definite plus!
Stayed 4 nights in Jul 2023
Response from The Art INN TEam on Aug 15, 2023
Dear Guest, Thank you very much for your contact. We are really glad you enjoy your stay with us. Best regards,

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great checkin process. The guys at the front desk were very helpful and showed us a map of where to walk around in central Lisbon. Great boutique hotel!
Stayed 1 night in Jul 2023
Response from The Art INN TEam on Aug 15, 2023
Dear Guest, Thank you very much for your contact. We are really glad you enjoy your stay with us. Best regards,

10/10 Excellent

Nicholas

Stayed 1 night in Jul 2023
Response from The Art INN TEam on Aug 15, 2023
Dear Guest, Thank you very much for your contact. We are really glad you enjoy your stay with us. Best regards,

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
This is a great hotel. Love the decorations and the setups. The rooftop is a plus. Great view. This is way higher than my expectation at this price range. Will definitely go back again
Stayed 2 nights in Jul 2023
Response from The Art INN TEam on Aug 15, 2023
Dear Guest, Thank you very much for your contact. We are really glad you enjoy your stay with us. Best regards,

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from The Art INN TEam on Aug 15, 2023
Dear Guest, Thank you very much for your contact. We are really glad you enjoy your stay with us. Best regards,

8/10 Good

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel worked out perfectly for our family. We had a room on the 4th floor with two twin beds for our kids and a king for us, and a small kitchenette. The space was compact, but we were able to unpack and settle in. It is perfectly located within a few steps to two different metro lines and the suburban train line to Sintra. We were able to walk to the Alfama and the riverfront. We enjoyed a glass a wine on the roof deck at the end of each day and breakfast was terrific. I would highly recommend this property, especially for a family.
Response from Alexandre on Jun 21, 2023
Dear Guest, First of all we are really glad you enjoy your stay with us and we really appreciate your feedback about your stay. Hope you have a great weekend. Best regards, The Art INN

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Jun 2023
Response from Alexandre on Jun 21, 2023
Dear Guest, First of all we are really glad you enjoy your stay with us and we really appreciate your feedback about your stay.. Hope you have a great weekend. Best regards, The Art INN

8/10 Good

donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2023
Response from Alexandre on Jun 21, 2023
Dear Guest, First of all we are really glad you enjoy your stay with us and we really appreciate your feedback about your stay.. Hope you have a great weekend. Best regards, The Art INN

8/10 Good

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Art Deco boutique hotel in great location.
We were daunted by the staircases that needed to be tackled but our suitcases were carried by staff so we managed fine. The hotel/room was very charming but old buildings have pros and cons. Room was comfortable but not spacious, and a lot of street noise night and early morning. Having said that, the staff were exceedingly helpful and the rooftop restaurant provided an excellent breakfast and lovely ambience.
Stayed 1 night in May 2023
Response from Alexandre on Jun 21, 2023
Dear Guest, First of all we are really glad you enjoy your stay with us and we really appreciate your feedback about your stay.. Hope you have a great weekend. Best regards, The Art INN

10/10 Excellent

Behzad, Kirkland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was Superb Location Amazing Will stay again
Stayed 4 nights in Apr 2023

4/10 Poor

Mark

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Misleading information.
The information is misleading, their lobby is not open 24/7. They do leave the key in a locker, but if you need any assistance, you’re on your own. The beds in our room were uncomfortable; the kids beds were incredibly squeaky, and the adult bed was uneven because of old mattresses. Our kids bedsheets were dirty and we had to put a towel over them. Since it was 11 PM there was nobody who we could call to get new sheets. They advertise a rooftop restaurant, which is very nice, unfortunately, they only serve breakfast from 7 to 10 or open late in the evening so the hours are quite limited. They don’t offer hotel services at all (concierge, shuttle service, etc.)
Stayed 1 night in Apr 2023

10/10 Excellent

Lucy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The quirky artist deco is fun but not overpowering. We had a very spacious room with very comfortable bed. The location is fabulous right in the centre of Lisbon close to trains and metro and an easy walk to the many sights and restaurants.
Stayed 3 nights in Mar 2023

10/10 Excellent

Keith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Could not have asked for better!
We had four destinations on our trip (Barcelona, Santander, Lisbon, Madrid) and this was by far the best accommodation. The property was easy to check into and access via the app and lobby key boxes. The room was huge, decorated nicely, with lots of great amenities (and a wonderful welcome gift). The rooftop was closed during our stay but the cafe we were sent to for breakfast was great. The staff were very helpful both at the front desk and via the mobile app chat. The location was FANTASTIC. We gleamed about this place to our family/friends as we checked in and the property never let us down. The only hiccup was running out of hot water when three of us tried to take showers back to back without being diligent about conserving water, so I don't blame the property for our behavior. Public transportation was nearby, was easy to navigate, and was affordable for travelers. Do not hesitate if considering this property!
Stayed 3 nights in Mar 2023

10/10 Excellent

Randy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun in Lisbon
Great location. Easy to get to attractions, restaurants and quick access to Rossini Metro station.
Stayed 5 nights in Mar 2023

10/10 Excellent

Helen

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Hotel location was excellent within nearest 5mins of the metro station. Hotel was very clean. Staff were helpful and friendly. Excellent views of the city from the rooftop terrace.
Stayed 3 nights in Feb 2023

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Lisbon
Great location, good service, rooms were well equipped and spacious. Very helpful when we arrived showing us how to get to certain places. The roof top bar was accessible for amazing views but closed for business, the alternative provision for breakfast (in a cafe about 5 minutes away) was great! Lovely food and great service. Be aware that there are steep steps on entering the hotel and they continue throughout so this would not be suitable for the less mobile or people with any lung issues. Theres a very small one man lift once inside the hotel but you need to navigate stairs to reach it.
Stayed 3 nights in Feb 2023

10/10 Excellent

Corinne

Stayed 1 night in Jan 2023

10/10 Excellent

Lindsey

10/10 Excellent

Moncef

Liked: Cleanliness, staff & service, room comfort
Friendly staff, clean and safe.
Excellent 👌
Stayed 1 night in Jan 2023

10/10 Excellent

Masayuki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Mykola

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was grest. Staff was very helpful.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gabrielle greeted me at the door and was helpful and friendly for the entirety of my stay. The hotel is located in just the right spot for exploring the city center by foot. Perfect stay!
Stayed 2 nights in Sep 2022

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Gabe riel at reception is a gem, location is excellent and design is fun. Rooftop is definitely the draw here. Amazing views
Stayed 1 night in Aug 2022

8/10 Good

LORI

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area near Rossio station. Friendly, helpful staff. Awesome rooftop restaurant and bar. Tricky stairs, very slow and limited elevator- in other words, stairs cannot be avoided.
Stayed 6 nights in Jul 2022

10/10 Excellent

Wayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff and a lovely roof terrace
Stayed 5 nights in Jul 2022

10/10 Excellent

Barbara Mayra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice people!!
Stayed 3 nights in Jul 2022

10/10 Excellent

Harpreet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Jun 2022

10/10 Excellent

Oliver

Travelled with family
Liked: Cleanliness, staff & service, amenities
The roof bar and restaurant are excellent with great views
Stayed 1 night in Jun 2022

8/10 Good

Demetrios

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, but not for everybody
The rooftop breakfast was wonderful, and the hotel is convenient for a tourist. A few warnings. It is not for the handicapped as there are many stairs and elevator only to the roof. My room had a slight tilt that you could trip over if tipsy. The "virtual assistant" means that you are locked out from the building, at night, if you can't use your mobile phone and left your plastic key behind. The sign on the front door telling you how to get in is poorly written in that it does not tell you the equipment for swiping in is way off to the left, and it is English only. But I liked the efforts to be artistic, and the clerk was absolutely wonderful. There was a nice band in the rooftop for evening entertainment, which stopped playing at 10 PM.
Stayed 1 night in Jun 2022
Response from Alexandre on Jun 19, 2022
Dear Guest, First of all we are really glad you enjoy your stay with us and we really appreciate your feedback about your stay. Regarding the virtual reception in case you left or lost your room key and you cannot access to mobile key, you should contact us and we will give you instruction to pick up other room key. We will recheck our communications and signals to be easier to our guests to understand. Hope you have a great weekend. Best regards, The Art INN

10/10 Excellent

Parmjit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and accommodating. Great location.
Stayed 1 night in May 2022
Response from Alexandre on Jun 19, 2022
Dear Guest, First of all we are really glad you enjoy your stay with us and we really appreciate your feedback about your stay. Hope you have a great weekend. Best regards, The Art INN

10/10 Excellent

Marie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2022

10/10 Excellent

Nawal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had amazing vacation nice hotel location and nice staff
Stayed 6 nights in Sep 2021

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Location
Very clean and the people were very friendly and helpful. Great location right in the centre of Lisbon. Beds very comfortable. Great rooftop terrace with great service and wonderful views.
Stayed 3 nights in Sep 2021

10/10 Excellent

Liliana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Very pleasant stay. Good location
Stayed 2 nights in Jul 2021

10/10 Excellent

Scott Earl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Art Inn Lisbon stay
The Art Inn was a great place to stay, with a friendly, helpful staff. The breakfast was great as well, and the view of Lisbon from the rooftop was amazing! We were originally going to Italy, but due to the stupid panic of the Virus, we decided to change our plans 2 days before, and ended up choosing Portugal, felt like we won the lottery, what a beautiful country!
Stayed 6 nights in Feb 2020
Response from Alexandre Fernandes on Mar 12, 2020
Dear Guest, First of all to thank you for preference as well as for your feedback. The Art Inn Team do all the possible efforts to offer the best experience possible to all our guests. We do know that we still need to improve some aspects and is why your answer is so important to us. Please feel free to contact us if you think in comeback to Lisbon in the future, we will be really happy to host you again. Best regards, The Art Inn Team

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room, great location, friendly staff, good breakfast but you need to get there early as the food runs out
Stayed 4 nights in Feb 2020
Response from Alexandre Fernandes on Feb 23, 2020
Dear Guest, First of all to thank you for preference as well as for your feedback. The Art Inn Team do all the possible efforts to offer the best experience possible to all our guests. We do know that we still need to improve some aspects and is why your answer is so important to us. Please feel free to contact us if you think in comeback to Lisbon in the future, we will be really happy to host you again. Best regards, The Art Inn Team

10/10 Excellent

Angelynn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will come bk again!
Katerina lady at reception was very very helpful! Ever ready to help! We had a very warm welcome. Hotel is very nice. Reception or room was creatively designed. Cleaned room. New furniture pieces. Very well kept. Location is very very gd. With 3 supermkt downstairs..mins walk to metro. I feel very safe here. Breakfast was at roof top. Very nice roof top overlooking nice view. Gd variety of food! Very nice experience!
Stayed 2 nights in Feb 2020
Response from The Art Inn Team on Feb 22, 2020
Dear Guest, First of all to thank you for preference as well as for your feedback. The Art Inn Team do all the possible efforts to offer the best experience possible to all our guests. We do know that we still need to improve some aspects and is why your answer is so important to us. Please feel free to contact us if you think in comeback to Lisbon in the future, we will be really happy to host you again. Best regards, The Art Inn Team

6/10 Okay

Alan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Don’t stay here, the original price is exaggerated
With luggage we had to walk 5 flights of steps to 5th floor. Very small room. Modern and comfortable if steps don’t bother you. The checkin lady was very nice and helpful at checkout a different lady was absolutely no help, again dragging all luggage without help!
Stayed 1 night in Feb 2020
Response from Alexandre Fernandes on Feb 22, 2020
Dear Guest, First of all to thank you for preference as well as for your feedback. The Art Inn Team do all the possible efforts to offer the best experience possible to all our guests. We do know that we still need to improve some aspects and is why your answer is so important to us. Best regards, The Art Inn Team

10/10 Excellent

shirley shai

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel wonderful staff. Perfect location There are a lot of stairs in the hotel with no elevator access
Stayed 3 nights in Jan 2020
Response from catarina Prieto on Jan 28, 2020
Thank you for your feedback. We are happy to know you enjoyed your stay at THE ART INN LISBON.