Lincoln Park Vacation Packages

We were there 6 nights. The property is in a good location, great breakfast and front desk staff. That is why my rating was a 4. However, housekeeping was less than acceptable. We had only one day of proper, full housekeeping in our room the whole time. There was a missing light bulb the whole time, even though I left a note every day and told the front desk. We would leave by 10 each morning get back to the hotel between 8-9 at night to a room that hadn’t been made up. Then we would have to go to front desk get clean towels and other missing supplies. I sent an email to the Owner the first time this happened, and didn’t hear back. The second time the room was not made up, I sent an email to update him, no reply the whole time I was there. Thankfully the front desk staff were accommodating and helpful. When I checked out, I reiterated my displeasure with the ongoing housekeeping issues, and disappointment with not hearing back from the Owner and was told he was on vacation. I asked if someone was looking at his mail and was told the Manager was and I could speak with him. I was checking out, on a timeline for travel, so said no, at this point, I would expect him to respond to the Owners email, in his absence. A couple of hours later, I did hear back from the Manager via email, acknowledging the issue as a transition housekeeping problem that they were working on. I was given a credit that I was satisfied with.

Hotel needs some upgrades, but it’s still nice. We had a kitchenette in our room and it was a nice perk to have. Quiet area and well located.

The rooms were spacious but the amenities were very lack lustre, the buffet breakfast was overcooked and had expired yogurt and the cleaning staff didn't always clean the rooms very well. We often returned to our rooms with garbage still in the garbage cans, the washroom seemingly untouched and the linens unchanged. Definitely not a 4 star hotel experience.