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Reviews of Simama Hotel

4 out of 5
Simama Hotel
Falls Estates, Area 1, Lilongwe

Reviews

7.2

Good

Rating 10 - Excellent. 6 out of 23 reviews" "
Rating 8 - Good. 8 out of 23 reviews" "
Rating 6 - Okay. 4 out of 23 reviews" "
Rating 4 - Poor. 3 out of 23 reviews" "
Rating 2 - Terrible. 2 out of 23 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

6.4/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Friendly staff was the best feature. Disappointing features was the advertised pool had been closed for over twelve months. Maintenance on the property was substandard for the price point.
Stayed 3 nights in Dec 2023

10/10 Excellent

Fousseni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Chancy Chiopsanjati on Sep 14, 2023
Thanks for your feedback and we appreciate greatly

6/10 Okay

Geri

Stayed 1 night in Feb 2023

8/10 Good

glen

Business traveller
Liked: Staff & service, room comfort
Simama hotel
A nice hotel in the heart of Lilongwe. Stay was helpful and friendly. Hallway needed cleaning. Rooms were clean and bed comfortable.
Stayed 1 night in Aug 2022
Response from Chancy Chiopsanjati on Sep 6, 2022
Thanks for your compliment. We look forward to having you here again. Stay blessed.

10/10 Excellent

Vera marija

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Stayed 4 nights in Aug 2022
Response from Chancy Chiopsanjati on Aug 11, 2022
Thank you very much for your compliment and we are looking forward to having you again in future.

6/10 Okay

Richard

Travelled with group
Disliked: Cleanliness
Our room had not been cleaned very well. Items from previous guest in bathroom. Hairdryer was not working. I have stayed here in previous years. The staff has changed. Not as friendly as they used to be.
Stayed 1 night in Jun 2022
Response from Chancy Chiopsanjati on Jul 5, 2022
Good morning Richard. Thanks for your compliments on the services received. However, I would like to apologize on behalf of Simama Hotel. It has been noted that there was a communication breakdown between the Receptionist and the Housekeeper. The room was indeed not ready for occupation and the reception was notified. It was the reception which did not make proper handover. Once again, please accept our apologies once more.

2/10 Terrible

Edith

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Totally disappointed
The rooms are so small and tight. There is too much furniture in deluxe rooms. No space to put suitcase to open it. The walls are in desperate need for an update. The hotel needs an overhaul update. I couldn’t stay there I left and went to another hotel. If you are looking for a mediocre standard that’s the place for you.
Stayed 1 night in May 2022
Response from Chancy Chiopsanjati on Jun 20, 2022
Good morning. We have positively taken your concerns regarding our facility. We will make sure that we have made improvements on areas of your concerns. We appreciate.

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness
Disliked: Room comfort
Not too bad
Stayed 3 nights in Mar 2022
Response from Gezala on Mar 23, 2022
Thanks

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and helpful staff. Hotel in good location and easy to find. It was quiet so like Lilongwe a little soulless.
Stayed 1 night in Jan 2019
Response from General Manager on Jan 29, 2019
Dear Guest, Thank you so much for your valuable feedback. I hope you stay was comfortable. Looking forward for your next visit.

10/10 Excellent

Jules, Fort McMurray

Liked: Cleanliness, staff & service, property conditions & facilities
Great time ... staff are very friendly and awesome management
Stayed 1 night in Nov 2018
Response from Management on Nov 19, 2018
Thank you so much Mr.Jules. We were so happy to have you with us. Looking forward for your next visit. The Team of Simama Hotel would like to wish you a Merry Christmas and a Blessed 2019 in advance.

8/10 Good

Verified traveller

Stayed 2 nights in Nov 2018
Response from Simama Hotel Mangement on Nov 13, 2018
Dear Guest, We appreciate your honest reviews. Thank You so much.

10/10 Excellent

Edna Garcia de la

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from Management on Jun 27, 2018
Dear Edna Garcia de la. Thank you for your valuable feedback. We are overjoyed that we were successful in making your stay comfortable. Hoping to see you again soon. Thank You.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
They have perfect restaurant, nice city view, and good distance with city center. We had problem with reservation but they figure out very quick. It is The Best hotel in Lilongwe.
Stayed 1 night in Jun 2018
Response from Management on Jun 23, 2018
We really appreciate your valuable feed-back & It was a pleasure having you in our hotel. Looking forward for your Return. Thank You

8/10 Good

Peter, South Africa

Liked: Cleanliness, staff & service, room comfort
all staffs are very friendly
Manager V.J Humber and wifi service is good. clean and comforter.
Stayed 4 nights in Apr 2018
Response from Manager on Apr 24, 2018
Dear Mr.Peter, It was a pleasure having you with us, and we are extremely happy that you were happy with our service. Looking forward to your next visit soon. Thank You once again.

10/10 Excellent

richard, france

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice surprise
I've driven passed this hotel a number of times and have always wondered why they didn't employ an architect as it's pretty unattractive. But now I find that the exterior hides a little gem. Nice friendly staff, good rooms, clean and tidy. Breakfast was ok too. Secure parking and on the edge of the town centre. Overall I thought it was good value
Stayed 2 nights in Mar 2018
Response from Management on Mar 23, 2018
Dear Mr. Richard. Thank you so much for your feedback. We wish that your next visit will be a longer stay with us where we can show more of our hospitality.

8/10 Good

Dane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cemtral (Area 1), economical yet classy
Nice central location with a secure perimeter. Clean but needs a deep clean program to frequently get areas that are missed on daily service. Toilet sprayer needs frequent sanitizing due to its nature and it was lacking. Windows and carpets need to be part of cleaning maintenance cycle to increase the positive experience. The room was broken up into bedroom, sitting room and bath room. Nice effect but due to huge size if bed, there was no room to walk around sides and it was cramped. Restaurant was clean (except for the German roach running around from under serving table to under tables). Food was well prepared and variety of Chinese, Indian, British, local menu was well appreciated. Staff very friendly and helpful. Elevator was out of service for a week plus (not a deal breaker but may annoy some). Some road noise and many noisy birds roost on walls outside room but not horrendous. Air-con works well with dual units. Very strong and consistent high speed internet but satellite television service was poor for a week.
Stayed 3 nights in Aug 2017
Dear Mr.Dane, Thank you so much for your feed back on your experience at Simama Hotel, And we will make sure to rectify all area's with short comings before your next arrival. Thank You, Management.

4/10 Poor

Bryan, Johannesburg

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Comfortable Room but Hotel Lacks Basic Amenities
I stayed at the Simama Hotel for one and half weeks. Pros: - Comfortable bed and room with working air-conditioning - Staff are friendly - Fairly Central Location in Lilongwe - Working TV in room with two international news channels and a range of local channels Cons: - The hotel advertises free Wifi but this rarely works sufficiently to browse the most basic of websites or retrieve emails. My advice is to purchase an Airtel SIM card with data and create your own hotspot. - The menu in the restaurant lacks variety. Consists of expensive meat, a burger, a few sandwiches, a lot of different curries and some Chinese dishes. No African dishes. - The restaurant and bar are tucked away in windowless rooms at the back of the hotel - No concept of a concierge. When seeking a different meal or place to have a drink, the staff were unable to provide suggestions. - Breakfast is the same every day: egg, baked beans, fried potatoes and fried tomatoes. One of the mornings, I was served raw tomato and cold baked beans. Sometimes there is cereal and fruit. - Coffee is bad. Tastes like the filter coffee machine is kept on 24 hours per day, resulting in a burned and stale tasting drink.
Response from General Manager on Apr 19, 2017
Dear Mr.Brian, It was a pleasure having you with us and thank you for your valuable comments. we have made the mentioned changes, and we hope to see you soon. Thank You Once again.

8/10 Good

Vic, Johannesburg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I enjoyed my stay at Simama The staff was very friendly and helpful. The room was decent and very comfortable. The only down side was the Wifi signal not being as strong as I would have expected at all the places in the hotel. Beside that, great experience
Response from General Manager on Apr 19, 2017
Dear Sir/Madam, We are very pleased to know that your stay with us was enjoyable and it was a pleasure having you with us. Hoping to see you return soon. Thank You Sir.

8/10 Good

Ｇａｚａ, 東京

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
レストランは美味しかったです。特に朝食が良かった。 スタッフも協力的で色々とアドバイスしてくれました。
Stayed 3 nights in Jul 2019
Response from Simama Hotel on Aug 27, 2019
we appreciate for your feedback hence looking to host you again... cheers.

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Mirroring the exterior concrete slab look of the property, the horrible inside of the hotel is a tired version of what used to be even as new ugly design and poor furniture choice. The doors were not made for the frame and hardware so all doors are hacked on the top. You can see daylight around the doors as the fit is so poor. Good luck finding power plugs in there, you will have to unplug some lamp after using a lot of energy moving the heavy furniture. Bed, chair, tables are all too large for the room rendering movement difficult. State of the furniture, windows, wallpaper is OLD and TIRED. Internet was working 10-20% of the time, always unstable from one minute to the next. Restaurant and bars are inside with no windows, not really inviting to go have a meal in a cave. Price was high for was it is, avoid at all costs.
Stayed 2 nights in Jun 2019
Response from Avanty (Accommodaton Coordinator) on Jun 19, 2019
thanks for the feedback, we will work on it to mitigate these challenges

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite centrally located. Friendly and helpful staff. Reasonable room rate per night but still good quality room. Traffic close outside, but not any problem with traffic noise. I only had breakfast there, so I'm not able to say anything about the kitchen. Absolutely a place worth considering in Lilongwe.
Stayed 1 night in Feb 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
I had crutches while there, and there lift was not working
Stayed 2 nights in Jun 2018
Response from Management on Jun 20, 2018
Dear Madam, We apologise for the inconvenience caused at the time of your arrival. But our engineering team had fixed it in few hours on the same day of your arrival. The Simama Hotel team is very sorry and looking forward for your return.