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Reviews of Quality Quarters Inn

2 out of 5
Quality Quarters Inn
105 N Killarney Ln, Richmond, KY

Reviews

5.4
Rating 10 - Excellent. 21 out of 168 reviews" "
Rating 8 - Good. 35 out of 168 reviews" "
Rating 6 - Okay. 34 out of 168 reviews" "
Rating 4 - Poor. 23 out of 168 reviews" "
Rating 2 - Terrible. 55 out of 168 reviews" "

5.4/10

Cleanliness

6.0/10

Staff & service

4.6/10

Amenities

5.0/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

2/10 Terrible

Elizabeth

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I checked in, I was quoted a different price from the attendant than what the Expedia app stated. The room was sub par, exposed wiring and the bathroom did not have a door handle. The bed had cigarette holes and was stained. Unsure if they were under construction but it definitely looked like they were.
Stayed 3 nights in May 2024

6/10 Okay

Ezechiel

Stayed 2 nights in May 2024

10/10 Excellent

WB

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around excellent place to stay
Stayed 1 night in May 2024

6/10 Okay

Tracy

Travelled with family, Travelled with pets
Disliked: Cleanliness
Smells like smoke in hallways and railing is loose and room smells
Stayed 1 night in May 2024

8/10 Good

Mark

Business traveller
Liked: Staff & service, property conditions & facilities
Easy check in
Stayed 2 nights in May 2024

2/10 Terrible

Greg

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't even bother...
Unclean and completely vacant. No workers spoke English. Could not refund my reservation because no one spoke English. This is an Indian owned motel.
Stayed 2 nights in Jan 2024

4/10 Poor

Joseph

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Whitney, Covington

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and quite
Stayed 1 night in Oct 2023

8/10 Good

Kenneth

Stayed 1 night in Oct 2023

4/10 Poor

Francis S

Stayed 1 night in Oct 2023

4/10 Poor

Francis S

Stayed 1 night in Oct 2023

8/10 Good

Matthew

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room was for the most part clean but the shower had a hard time draining.
Stayed 1 night in Oct 2023

2/10 Terrible

melissa

Stayed 1 night in Oct 2023

6/10 Okay

Phil

Disliked: Property conditions & facilities
It’s old, run down, smoke detector is missing, clock doesn’t work, sad.
Stayed 1 night in Oct 2023

8/10 Good

Brandi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not as bad as I thought
Stayed 1 night in Oct 2023

8/10 Good

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the room was clean and comfortable the only thing I can say was when I got into the office there was no one around for over 20 min. another customer came in looking for a room and we saw housekeeping on the cameras and finally someone came and checked me in,
Stayed 1 night in Oct 2023

4/10 Poor

Cathie, ELLIJAY

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When i arrived at the property, the front desk person, finally came out of the back, barefooted, and looking put out by my arrival. He couldn't find my reservation. When i told him i booked through Orbitz, he grumbled and finally found my reservation. I reserved a queen, non-smoking room. He said they didn't have any non-smoking rooms left. I ended up with a smoking room. The room smelled horrible. The sheets had cigarette burns. The TV didn't work unless you turned on the light. The toilet seat was round and didn't match the oval toilet bowl. The rug was dirty and stained. I can guarentee i will never stay there again. Not a good experience!
Stayed 1 night in Sep 2023
Response from RAMESH on Oct 1, 2023
I TOLD HER I DO NOT HAVE NON SMOKING YOU SAY SMOKING ROOM AND WHER YOU GET ROON 44 DOLLER ROOM NOT ROOM WAS CLEAN

2/10 Terrible

Ksenia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The person at the register didn’t accept my hotels.com booking price and sent me away with my 2y.o. at 10 p.m. He said that it’s more expensive for him to change the bed sheets. Just so you know, if you book it through the third party sites you will not be accepted there and will have to look for another hotel.
Stayed 1 night in Sep 2023

4/10 Poor

Corinne

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

4/10 Poor

Jackson

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Maria

Stayed 1 night in Aug 2023

2/10 Terrible

Gregory

Travelled with pets, Travelled with partner
Disliked: Staff & service
I booked thru Expedia and the hotel owner would not honor Expedia.com's booking price raising my cost by $30 per night
Stayed 2 nights in Jul 2023

2/10 Terrible

MICHAEL

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A crack den motel experience
The floors were dirty. The walls were dirty. The sink was detached and loose the tub faucet was missing Hardware, the soap holder was taped to the wall with broken tile around the shower. The light switches were all wrong. That a c was dirty. They did not offer any shampoo or conditioner. The entry doors to the building we're not secured and left open continuously and unable to close.
Stayed 2 nights in Jul 2023

2/10 Terrible

Nicolas

Disliked: Cleanliness, staff & service, property conditions & facilities
⁰
Stayed 1 night in Jun 2023

2/10 Terrible

Keisha

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
For the price it definitely spoke for it I likeed that it had pool but they said the water was too cold to get into it the place was nasty the pillows stuck they had stains on them there was a door leading outside that looked like someone could just kick through i do not recommend this place
Stayed 1 night in Jun 2023

6/10 Okay

Aaron A

Stayed 1 night in Jun 2023

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Jun 2023

8/10 Good

Heidi

Stayed 3 nights in Jun 2023

10/10 Excellent

Lorrie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I wouldn't frown on this place
Our stay was good. Check-in was fast and easy. We ended up paying less than the quoted price. This is a no thrill hotel but we only needed a place to sleep. For the price the neighborhood is safe and there are lots of places to eat and shop. I would have no issues staying there again.
Stayed 1 night in Jun 2023

2/10 Terrible

Tina

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Awful service rude no hot water in shower would take 10 minutes to get in room . Guy was rude when tried to talk to him treated us like crap.
Water leak in bathroom had to be moved
Couldn’t turn on water in shower
Stayed 2 nights in Jun 2023

8/10 Good

JEAN CLEMENT

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023

6/10 Okay

Louis, VERNON

Liked: Cleanliness, property conditions & facilities
phone and tv were not in service. could not go out to eat because the front desk said I needed to be there until the technician arrived to work on the tv, about 2 hrs. later, the technician arrived and had the tv working in about 5 min.
Stayed 1 night in May 2023

8/10 Good

Christian

Liked: Room comfort
Stayed 2 nights in May 2023

8/10 Good

Gajanan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

6/10 Okay

Nelson

Disliked: Cleanliness, property conditions & facilities, room comfort
It is a 2 star place
Condition of the place was as expected for a 2 star hotel. Thankfully it appeared to be relatively clean. The shower head was barely working but the water appeared to be clean.
Stayed 2 nights in May 2023

6/10 Okay

Jimmy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was able to park near the front desk and approximately 15 feet from my room door. Very convenient for loading luggage in and out. Manager was very professional.
Stayed 1 night in Apr 2023

2/10 Terrible

Alissa

Stayed 1 night in Apr 2023

4/10 Poor

Jimmy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023

2/10 Terrible

Barbara

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Feb 2023

2/10 Terrible

Karen, Morgantown

Disliked: Cleanliness, amenities, property conditions & facilities
The room was dirty and damp.
Stayed 1 night in Jan 2023

10/10 Excellent

Larry

Stayed 1 night in Dec 2022

8/10 Good

Heather

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Amenities
the bugs were an issue
Stayed 1 night in Nov 2022

8/10 Good

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to alot of stores
Stayed 1 night in Nov 2022

8/10 Good

Chemere

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022

2/10 Terrible

Jose

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Expedia give me reservations with one price and they didn’t accept it ad change it and bc I was tired of driving I payed what they ask me
Stayed 1 night in Nov 2022

2/10 Terrible

Abagail

Travelled with family
Disliked: Staff & service
I never checked in. I called to confirm my reservation and they said they didn’t have it.
Stayed 1 night in Nov 2022

2/10 Terrible

Doug

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This place should NOT BE PROMOTED by any reputable organization. I'm very certain there was human trafficking going on at this property. There was a shady character walking different women in and out of the place at all hours. He hung around the lobby area both inside and outside and was not an employee. I felt very unsafe there with my daughter. We stayed one night because we arrived with no other options but decided to leave early and go back home even though it was driving 4 hours after day long activities. We just couldn't stay there the second night.
Stayed 2 nights in Oct 2022

6/10 Okay

Michael

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service
Roach haven
Room looked clean then we were visited by a couple roaches called office his response was do you want me to spray the room I couldn't allow that I had my 4 and 5 year old granddaughters in the room so I stayed up to make sure no bugs got on the9. No offer of a money back and it was too late to find another place. So I will not recommend this place or use it again
Stayed 1 night in Oct 2022

2/10 Terrible

Patricia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst place for late check ins
When I went to check in they said they had no rooms. I am traveling and just got off work. I had to find another hotel because they said they had no rooms
Stayed 1 night in Oct 2022