Room, 1 King Bed, Non Smoking
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Reviews of Hampton Inn I-75 Lexington/Hamburg Area

2.5 out of 5
Hampton Inn I-75 Lexington/Hamburg Area
2251 Elkhorn Rd, Lexington, KY

Reviews

8.6

Excellent

Rating 10 - Excellent. 342 out of 585 reviews" "
Rating 8 - Good. 140 out of 585 reviews" "
Rating 6 - Okay. 48 out of 585 reviews" "
Rating 4 - Poor. 29 out of 585 reviews" "
Rating 2 - Terrible. 26 out of 585 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Concern about safety. Some scary looking guy jumped out of the bushes approached my sister in law about money . When my brother in law came out, he took off running through the bushes.
Stayed 3 nights in May 2024

6/10 Okay

Judy

Disliked: Property conditions & facilities
This is an older property. Pillows were old and not comfortable. When I asked housekeeping did replace two pillows for us that were so much better . Somewhat outdated.
Stayed 2 nights in May 2024
Response from Brittany on May 7, 2024
Thank you for your feedback Judy! I am happy to hear that the staff was able to help you with your pillows! We are an older property but we do our best to keep things as up to date as possible! I appreciate you taking the time to let us know about your stay!

8/10 Good

Janice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast....Many items were all gone...not replenished. Orange juice, apple juice, bagels, biscuits, muffins
Stayed 2 nights in Apr 2024
Response from Brittany on May 7, 2024
JaniceThank you for taking the time to let us know about your stay! I will be addressing the issues you experience with breakfast with the staff. Thank you again for letting me know!

10/10 Excellent

Julian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older hotel but clean and staff were super friendly. Breakfast was good and location is good. Near a lot of stuff and downtown.
Stayed 2 nights in Apr 2024
Response from Brittany on May 1, 2024
Thanks for the great review!

6/10 Okay

Joanne

Travelled with group
Beds and pillows not comfortable, no exhaust fan in bathroom. I had to request towels - rooms serviced every OTHER day. Not great if staying a weekend
Stayed 2 nights in Apr 2024
Response from Brittany on May 1, 2024
I am sorry to hear that you had a poor experience with us. Per brand standards for Hampton, housekeeping service is only every other day. In the future, you may request it daily! Thank you for sharing your feedback!

10/10 Excellent

Gerri

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Essy checkin. When I called directly to the hotel (Lexington KY at Hamburg) to say i was going to be late, Emmy answered the phone She was friendly, pleasant, & courteous over the phone while giving me directions to the hotel. When i arrived, j was greeted with a warm smile. Staff like Emmy will assure a return stay for me when in Lexington.
Stayed 1 night in Apr 2024
Response from Brittany on May 7, 2024
Hi Gerri!Thank you SO much for the kind words! Ms. Emmy is a gem. I will be certain to share this wonderful feedback with her. We look forward to seeing you next time!

10/10 Excellent

Tonya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience. Wonderful breakfast
Stayed 2 nights in Apr 2024
Response from Brittany on May 7, 2024
Tonya,Thank you for the great review! We are so happy you enjoyed your stay with us.

6/10 Okay

Rebecca

Stayed 1 night in Apr 2024

10/10 Excellent

MARY

Liked: Staff & service, property conditions & facilities
Nice place
Stayed 2 nights in Apr 2024

4/10 Poor

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was ok
Stayed 3 nights in Apr 2024

10/10 Excellent

Sandra

Stayed 2 nights in Apr 2024
Response from Brittany on May 7, 2024
Thank you for the 5/5 rating, Sandra!

10/10 Excellent

Yuh-Ming

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Location near the freeway
Stayed 1 night in Apr 2024

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and quiet. Would recommend staying at this property!
Stayed 1 night in Mar 2024

10/10 Excellent

Tricia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean room. Quiet.
Stayed 1 night in Mar 2024

10/10 Excellent

Amanda

Stayed 2 nights in Mar 2024

10/10 Excellent

Dorthea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay.
Stayed 1 night in Mar 2024

2/10 Terrible

Claire

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Property was old and out of date. The mattress was bouncy with sagging in the middle. The pillows were tiny. The lightbulb on the desk light had burned out. The from desk attendant promptly brought me a replacement, which was the bright side of the visit. My room was an accessible room but the shower put water all over the rest of the bathroom floor. My daughter’s room had no hot water, morning or evening. In my room, the water was so hot it was basically scalding unless turned down a lot. Inadequate space in the dining area for breakfast goers.
Stayed 1 night in Mar 2024

2/10 Terrible

Patty

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
We booked two rooms because of the indoor pool and when we got to the hotel, the pool was closed.
Stayed 1 night in Mar 2024

2/10 Terrible

Judy

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The pool is still not ready!!!!
Stayed 1 night in Mar 2024

10/10 Excellent

Janis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel and close to the freeway. Great bed and pillows too
Stayed 1 night in Mar 2024

8/10 Good

Dennis

Travelled with partner
Convenient location with nice stores and restaurants close, and right off I-75. This Hampton is more modern with not as many perks as other Hamptons.
Stayed 1 night in Mar 2024

10/10 Excellent

Andrew W

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service with VERY clean accommodations.
Stayed 1 night in Mar 2024

8/10 Good

Andrea, Akron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Feb 2024

2/10 Terrible

Kathleen

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to interact with family and friends.
Stayed 2 nights in Mar 2024

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Joe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s decent during the day but during the night things start to look sketchy. Have homeless people hanging out near the doors. And have a hustler Hollywood store right across the street which noticed alot of people coming in and out of the store that stayed in the hotel but rooms were decently clean and service was good as well.
Stayed 1 night in Mar 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dining was right by the door and it was cold the mornings were they. Otherwise very nice.
Stayed 3 nights in Feb 2024

10/10 Excellent

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Feb 2024

8/10 Good

Annette

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like breakfast and coffee. I didn’t like that my room was paid for but I still had to provide another credit card. This was a business trip paid for by my company I should never have to provide more information or additional money.
Stayed 1 night in Feb 2024

6/10 Okay

David

Stayed 1 night in Feb 2024

10/10 Excellent

Kevin

Stayed 1 night in Jan 2024

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities
Professional
Stayed 1 night in Jan 2024

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to restaurants.
Stayed 1 night in Jan 2024

6/10 Okay

Queen

Travelled with partner
Liked: Staff & service
Stayed 1 night in Jan 2024

8/10 Good

Denise, Columbia

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very narrow shower, clean and quiet
Stayed 1 night in Dec 2023

6/10 Okay

Eileen

Liked: Cleanliness, staff & service
We had to change rooms twice because of faulty heating and the TV not working !!! Ridiculous….
Stayed 1 night in Jan 2024

10/10 Excellent

Cheryl

Stayed 1 night in Dec 2023

10/10 Excellent

Alexandra, Piedmont

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet.
Stayed 1 night in Dec 2023

10/10 Excellent

Lou

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was warm, breakfast was served from 6-10am, which was great for us, the AC worked well, the shower was nice, and it was quiet.
Stayed 1 night in Dec 2023

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newly remodeled and clean rooms. Well adorned rooms.
Stayed 1 night in Dec 2023

6/10 Okay

Donald

Travelled with family
Stayed 1 night in Dec 2023
Response from Brittany on Dec 17, 2023
I apologize for your less than satisfactory stay with us! Hope you will give us another chance in the future!

2/10 Terrible

Scott

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The handicap door exiting the back of the building does not really work. When I tried to get my dates canceled, I called Expedia and they finally informed me that the person at the front desk was quick to give them their name. I went to the front desk when I had Expedia online and the female that I believe is named Shania where is very rude to me and unwilling to help. The older white male did call the room and apologize for her actions. I went to go get yogurt in the morning for breakfast and both days that I was there towards the end they were completely out. I understand possibly the first day, just that the second day it would seem that they would be able to have something stored to where it should be out and offered. Being that my mom is in a wheelchair the rooms were not very accommodating. Especially the bathroom .
Stayed 11 nights in Nov 2023
Response from brittany on Dec 17, 2023
Scott,My apologies for your less than satisfactory stay with us. I have had maintenance take a look at the accessibility of the back door to ensure it is in working order. Thank you for bringing it to our attention. I also apologize for the rude service you received. This is unacceptable and has been taken care of. I do hope you will give us another chance when you return to the area.Thank you, Brittany

10/10 Excellent

victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Barbara, Springfield

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
All
Stayed 1 night in Dec 2023

8/10 Good

Ivan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel! Terrible Breakfast
Stayed 1 night in Nov 2023
Response from Delneesa on Dec 4, 2023
Thank you for taking the time to let us know about your recent stay with us at the Hampton Inn. It is by guest feedback that we are able to better our service.

2/10 Terrible

Alyssa

Travelled with family
The pool was closed with no recompense Very disappointing
Stayed 1 night in Nov 2023
Response from Delneesa on Nov 30, 2023
Thank you for your feedback. We will be addressing your concerns.

6/10 Okay

Robert

Travelled with partner
Liked: Staff & service
Decent hotel for a quick stay while on the road as it is very near I-75 easy access. Staff was great, but the parking lot had no lighting until 3 hours after dark, and A/C unit in room was very loud.
Stayed 1 night in Nov 2023
Response from Delneesa on Nov 29, 2023
Thank you for taking the time to let us know about your recent stay with us at the Hampton Inn . It is by guest feedback that we are able to better our service.