Exterior

Reviews of Comfort Suites Keeneland

2.5 out of 5
Comfort Suites Keeneland
3060 Fieldstone Way, Lexington, KY

Reviews

7.8

Good

Rating 10 - Excellent. 348 out of 1002 reviews" "
Rating 8 - Good. 348 out of 1002 reviews" "
Rating 6 - Okay. 156 out of 1002 reviews" "
Rating 4 - Poor. 86 out of 1002 reviews" "
Rating 2 - Terrible. 64 out of 1002 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Debbie Diane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Keenland track. Easy access to downtown. Amazing staff!
Stayed 3 nights in Apr 2024
Response from Sara on May 20, 2024
Hello Debbie,Thank you for your positive review! We are thrilled to hear that you enjoyed the convenient location and found our staff amazing. We look forward to welcoming you back for another great stay.Warm Regards!Sara DrammehGuest Relations Associate

8/10 Good

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value.
Stayed 3 nights in May 2024
Response from Sara on May 14, 2024
Hello Nicole,Thank you for your review and recognizing our value. We're glad you enjoyed your stay.If there's anything we can do better next time, please let us know. We appreciate your feedback and hope to see you again soon.Warm Regards!Sara DrammehGuest Relations Associate

10/10 Excellent

Danny

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in May 2024
Response from Sara on May 3, 2024
Hello Danny,Thank you for sending us a perfect score. We are thrilled to hear that you had a fantastic experience with us. Looking forward to welcoming you back soon.Warm Regards!Sara DrammehGuest Relations Associate

10/10 Excellent

Stephanie

Stayed 1 night in Apr 2024
Response from Sara on May 22, 2024
Hello Stephanie,Thank you for your perfect score. We are thrilled to hear you had an excellent stay. Your positive feedback means a lot to us, and we look forward to welcoming you back soon.Warm Regards!Sara DrammehGuest Relations Associate

8/10 Good

Hollis

Liked: Staff & service, property conditions & facilities
It wasn’t 5 star but it was a comfortable place to sleep for a night.
Stayed 1 night in Apr 2024
Response from Sara on May 1, 2024
Hello Hollis,Thank you for your feedback. We are glad to hear that you found our place comfortable for your stay.We appreciate your honesty and hope to have the opportunity to exceed your expectations in the future.Warm Regards!Sara DrammehGuest Relations Associate

10/10 Excellent

Tracy, Manchester

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean an friendly staff
Stayed 2 nights in Apr 2024
Response from Sara on May 1, 2024
Hello Tracy,Thank you for your kind words. We are delighted to hear that you had a pleasant experience with our friendly staff.We strive to provide exceptional service to all our guests, and we're thrilled that you enjoyed your stay.We look forward to welcoming you back soon.Warm Regards!Sara DrammehGuest Relations Associate

10/10 Excellent

patrick

Stayed 2 nights in Apr 2024
Response from Sara on May 20, 2024
Hello Patrick,Thank you for the outstanding 5/5 review score! We are delighted to hear that you had a fantastic experience. We look forward to welcoming you back for another great stay.Warm Regards!Sara DrammehGuest Relations Associate

8/10 Good

Kay

Travelled with family, Business traveller
Liked: Cleanliness
I liked that hotel was quiet. It was clean but needs a little updating.
Stayed 1 night in Apr 2024
Response from Sara on Apr 29, 2024
Hello Kay,Thank you for your feedback. We are glad you found our hotel clean. We'll take your suggestion for updating into consideration as we strive to continuously improve our facilities.We hope to welcome you back for an even better experience in the future.Warm Regards!Sara DrammehGuest Relations Associate

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Apr 2024
Response from Sara on Apr 29, 2024
Hello David,Thank you for your review. We are pleased to hear you liked our location. We hope you had a great stay overall and look forward to welcoming you back in the future.Warm Regards!Sara DrammehGuest Relations Assocaite

10/10 Excellent

Robert

Stayed 1 night in Apr 2024
Response from Sara on May 3, 2024
Hello Robert,Thank you for the stellar score. We are delighted to hear that you had a fantastic experience with us.We look forward to welcoming you back soon.Warm Regards!Sara DrammehGuest Relations Associate

10/10 Excellent

Noel

Liked: Staff & service
The building was being deep cleaned when we arrived so maybe they are making strides but things did look old and a bit run down in areas. Our room looked like they just painted over things rather than fixing. Staff was very nice and helpful. Breakfast was hot and a lot of options.
Stayed 1 night in Apr 2024
Response from Sara on Apr 12, 2024
Hello Noel,Thank you for the perfect score. We are thrilled you had such a wonderful experience during your stay.We look forward to welcoming you back again soon.Warm Regards!Sara DrammehGuest Relations Associate

2/10 Terrible

Annalise

Stayed 1 night in Apr 2024
Response from Sara on Apr 30, 2024
Hello Annalise,We are sorry to hear about your disappointing experience. Please reach out to us directly so we can address your concerns and work towards making things right.Your feedback is important to us.Warm Regards!Sara DrammehGuest Relations Associate

6/10 Okay

JOSE L

Liked: Property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Sara on Apr 8, 2024
Hello Jose,Thank you for sharing your feedback with us. We appreciate your comments and will use them to improve our services.We hope to have the opportunity to welcome you back for a better experience in the future.Warm Regards!Sara DrammehGuest Relations Associate

10/10 Excellent

Robert

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Loved this hotel! Staff was very nice and it was in a great location! Will stay here again in the future!
Stayed 1 night in Mar 2024
Response from Sara on Apr 5, 2024
Hello Robert,Thank you for your wonderful review! We are delighted to hear that you loved your stay with us and found our staff very nice. We are also glad you enjoyed our convenient location. We look forward to welcoming you back in the future.Warm Regards!Sara DrammehGuests Relations Associate

10/10 Excellent

Miranda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful! My room card kepy deactivating every time I would leave the room and they fixed it with a smile.
Stayed 3 nights in Mar 2024
Response from Sara on Apr 3, 2024
Hello Miranda,Thank you for your kind words! We are delighted to hear that you found our staff wonderful and accommodating during your stay.We apologize for any inconvenience caused by the room card issue, but we are glad our staff resolved it with a smile. We look forward to welcoming you back!Regards, Sara DrammehGuest Relations Associate

8/10 Good

Zhixiong

Liked: Cleanliness, staff & service
Safe and quiet place, convenient to local shopping locations, clean and nice facilities.
Stayed 1 night in Mar 2024
Response from Sara on Apr 3, 2024
Hello Zhixiong,Thank you for your positive feedback with us. We are delighted to hear that you enjoyed a safe and quiet stay with clean facilities and convenient access to local shopping locations.Your satisfaction is our priority, and we look forward to welcoming you back for another pleasant experience.Warm Regards!Sara DrammehGuest Relations Associate

8/10 Good

Krista

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just want as close to our route as we hoped.
Stayed 1 night in Mar 2024
Response from Sara on Mar 29, 2024
Hello Krista,We are delighted to hear that you found our hotel close to your location. We ensure our guests have a convenient experience and I am glad you felt at ease during your stay.Thank you for choosing us. We look forward to welcoming you back to Comfort Suites Keeneland soon!Regards,Sara DrammehGuest Relations Associate

2/10 Terrible

Mark

Travelled with family, Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
We were placed in a room directly across from the only working ice machine and the elevator. It was a handicap accessible room we did not require. The pool access was one door down. Noisy and no sleep. Broken shower head that was never fixed during our 4 night stay. The manager was unwilling to relocate our room. She was very rude.
Stayed 4 nights in Mar 2024
Response from Sara on Mar 26, 2024
Hello Mark,Thank you for sending us a review regarding your recent experience at Comfort Suites Keeneland.We are sorry about your disappointing stay regarding the pool access, broken shower head, and the notice due to the ice machine.I have forwarded your concern and rest assured these issues will be addressed promptly.We hope to regain your trust in our hotel.Warm Regards!Sara DrammehGuest Relations Associate

6/10 Okay

Lee

Exercise equipment did not operate
Stayed 2 nights in Mar 2024
Response from Sara on Mar 26, 2024
Hello Lee,We apologize for the i inconvenience with the exercise equipment, our maintenance team will address this promptly to ensure a better experience for our future guests.Thank you for bringing this to our attention.Warm Regards!Sara DrammehGuest Relations Associate

4/10 Poor

courtney

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room key didnt work on the pool area i asked the front desk about it he said nobodys will work but he has a key and the part where you scan the card was hanging off the wall, i had 6 outlets in my room and only 2 worked, the chair in my room has a very weak arm it was just dangeling on there, and i kept hearong pounding noises like someone hitting metal. The breakfast was not good the sausage was burnt only one person cookomg and setting food out, the eggs tasted so watery omly good thing was the coffee and waffle machine, and had a friend stay there as well and i paid so much more money that she did and only becuase i went through expedia never again will i do that!
Stayed 1 night in Mar 2024
Response from Sara on Mar 24, 2024
Hello Courtney,We are sorry to hear about your experience at our hotel. Your feedback is invaluable to us, and we apologize for falling short of your expectations.We take your comments seriously and will address the issues you have raised to improve our services.Thank you for bringing these to our attention.Regards!Sara DrammehGuest Relations Associate

10/10 Excellent

Ruby, Lebanon

Travelled with partner
Liked: Cleanliness, staff & service
In need of updating but for the price it was adequate. Pretty sure the bottle of conditioner and lotion was opened and used. The pool entrance being right in the main entrance to the lobby and elevators was a little weird and was a major slipping hazard. Overall a decent stay.
Stayed 1 night in Mar 2024
Response from Sara on Mar 24, 2024
Hello Ruby,Thank you for sharing your feedback with us. We appreciate your comments about the areas that need updating and we will put them into consideration for future improvements.Your insights are valuable to us, and we are glad to hear that overall you had a great stay. We look forward to welcoming you back for a more improved stay.Warm Regards!Sara DrammehGuest Relations Associate

2/10 Terrible

Bradley

Stayed 1 night in Mar 2024
Response from Sara on Apr 17, 2024
Hello Bradley,We sincerely apologize for falling short of your expectations during your recent stay. Your feedback is invaluable to us, and we will address the issues you encountered to improve for future guests.We hope to have the opportunity to regain your trust and provide you with a much better experience on your next visit.Warm Regards!Sara DrammehGuest Relations Associate

8/10 Good

Rhonda, South Charleston

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The hotel was clean & convenient with several restaurants nearby. Our room was clean & comfortable. The blow dryer in our room did not work. I called front desk to have one brought up, but was told they didn't have one since they're attached to the wall. They said they could send maintenance. By that time my hair would be dry. (Other places we've stayed have a spare blow dryer on hand for these issues.)
Stayed 1 night in Mar 2024
Response from Sara on Mar 19, 2024
Hello Rhonda,Thank you for taking the time to share your feedback with us. We are happy to hear that you found our hotel to be clean and convenient with several restaurants nearby, and that your room was clean and comfortable. However, we apologize for the inconvenience caused by the blow dryer in your room not working properly. We understand that this can be frustrating, and we are sorry to hear that we were not able to provide a satisfactory solution for this issue. We appreciate your feedback and will make sure to look into this matter and address it accordingly. We hope you will consider staying with us again in the future and giving us another chance to provide you with an excellent experience. If you have any further concerns, please do not hesitate to contact us directly, as we would be more than happy to assist you in any way we can.Warm Regards!Sara DrammehGuest Relations Associate

8/10 Good

Jane

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Sara on Mar 18, 2024
Hello Jane,Thank you for taking the time to leave a review. We appreciate your feedback and are glad to hear that you had an overall positive experience during your stay with us. If there is anything specific that we could improve upon to make your next stay with us even better, please do not hesitate to let us know.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.Best regards,Sara DrammehGuest Relations Associate

4/10 Poor

Ernestine

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Sara on Feb 26, 2024
Hello Ernestine,Thank you for taking the time to provide us with your feedback. We're disappointed to hear that your experience fell short of your expectations, and we sincerely apologize for any inconvenience or dissatisfaction you encountered during your stay.Your comments are valuable to us, and we will use them to address any areas of concern and improve our services for future guests. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.Warm Regards!Sara DrammehGuest Relations Associate

10/10 Excellent

Scarlet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very spacious and clean the bed was comfy. The only down fall was the TV had to be on 50 to hear it and when you did it sounded like a radio.
Stayed 1 night in Feb 2024
Response from Sara on Feb 19, 2024
Hello Scarlet,Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you found your room spacious, clean, and the bed comfortable.However, we sincerely apologize for the inconvenience you experienced with the TV volume and sound quality. Your feedback is important to us, and we will promptly address this issue with our maintenance team to ensure that it is resolved for future guests.We appreciate your understanding and hope that this did not significantly impact your overall enjoyment of your stay. Should you choose to stay with us again in the future, please do not hesitate to reach out if there is anything we can do to make your experience more enjoyable.Warm regards,Sara DrammehGuest Relations Associate

6/10 Okay

John

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Sara on Feb 19, 2024
Hello John,Thank you for taking the time to share your feedback with us. We appreciate your honest review of your recent stay.We are sorry to hear that your experience fell short of your expectations and that we did not meet all of your needs during your time with us. Your feedback is invaluable to us as we strive to continually improve the quality of our services.Please know that we take your comments seriously and will use them to address any areas of concern to ensure that future guests have a more enjoyable stay.We hope to have the opportunity to welcome you back in the future and to exceed your expectations during your next visit.Warm regards,Sara DrammehGuest Relations Associate

10/10 Excellent

Heather

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great pool and the staff was very friendly and helpful.
Stayed 2 nights in Feb 2024
Response from Sara on Feb 12, 2024
Hello Heather,Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed our pool and that our staff made your stay memorable with their friendly and helpful service.Providing exceptional service and creating a welcoming atmosphere for our guests are our top priorities, and we are delighted that we were able to meet your expectations in both regards.Your feedback means the world to us, and we will be sure to pass along your kind words to our team. We truly appreciate your patronage and look forward to welcoming you back for another fantastic stay in the future.If there is anything else we can do to make your next visit even more enjoyable, please do not hesitate to let us know.Warm regards,Sara DrammehGuest Relations Specialist

8/10 Good

Ramie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that there was an indoor pool, although the pool room could have been a little bit warmer. The temperature of the water was fine but it was dreaded to get out of the water because it seemed really cold to me. Other than that everything was fantastic!
Stayed 2 nights in Feb 2024
Response from Sara on Feb 12, 2024
Hello Ramie,Thank you for sharing your feedback with us following your recent stay at our hotel. We're delighted to hear that you enjoyed our indoor pool facility.Your comment about the pool room temperature is greatly appreciated. We apologize for any discomfort you experienced when exiting the water. We understand the importance of maintaining a comfortable environment for our guests, and we will review our heating system to ensure that the pool room temperature is adequately adjusted for a more enjoyable experience.We're thrilled to know that aside from this issue, everything else was fantastic during your stay. Your satisfaction is our top priority, and we appreciate your valuable feedback as it helps us to continually improve our services.Thank you once again for choosing to stay with us. We hope to have the opportunity to welcome you back for another enjoyable stay in the future.Warm regards,Sara DrammehGuest Relations Specialist

10/10 Excellent

Joe

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant stay .
Very pleasant and clean hotel . Easy access to hotel and close to gas station and stores . Had to stay here overnight for work and was very impressed . Breakfast was probably the best I’ve had in a long time at a hotel .
Stayed 1 night in Feb 2024
Response from Sara on Feb 8, 2024
Hello Joe,Thank you for taking the time to share your positive experience at Comfort Suites Keeneland. We are delighted to hear that you found our hotel pleasant and clean and enjoyed the convenient access to nearby amenities.We are especially pleased that you were impressed with our breakfast offerings. Providing a delicious and satisfying breakfast experience is important to us, and we are thrilled that we exceeded your expectations in this regard.It was a pleasure to have you as our guest, and we hope to welcome you back for another enjoyable stay in the future. If there is anything we can do to make your next visit even more memorable, please don't hesitate to let us know.Warm regards,Sara DrannehGuest Relations Specialist

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Sara on Feb 7, 2024
Hello Allan,Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a perfect 10/10 experience during your stay with us.At Comfort Suites Keeneland, providing exceptional service and ensuring our guests have a comfortable and enjoyable stay is always our top priority. We are delighted to know that we were able to meet your expectations and provide you with an outstanding experience.Your feedback is greatly appreciated, and it will serve as encouragement for our team to continue delivering excellent service to all our guests.We look forward to welcoming you back for another fantastic stay in the future.Warm regards,Sara DrammehGuest Relation Specialist

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean property, especially at this price point. Complimentary breakfast is better than continental, includes cooked items like eggs, sausage, etc.
Stayed 1 night in Feb 2024
Response from Sara on Feb 7, 2024
Hello Gregory,Thank you so much for taking the time to share your feedback with us! We are delighted to hear that you had a wonderful experience during your recent stay at Comfort Suites Keeneland.It's fantastic to know that you found our property to be nice and clean, especially considering the value you received at our price point. We take great pride in maintaining a high standard of cleanliness throughout our hotel, and we are thrilled that it was reflected in your experience.We're also glad to hear that you enjoyed our complimentary breakfast offerings. We strive to provide a variety of options to cater to all our guests' preferences, and we're delighted that you found our cooked items like eggs and sausage to your liking.Your satisfaction is our top priority, and your feedback serves as encouragement to our team to continue delivering exceptional service to all our guests.We hope to have the pleasure of welcoming you back to Comfort Suites Keeneland in the future for another enjoyable stay!Warm regards,Sara DrammehGuest Relations Specialist

10/10 Excellent

Ciera

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The staff was friendly and our room was perfect. Plenty of space, very clean, and the beds were so comfy.
Stayed 1 night in Feb 2024
Response from Sara on Feb 7, 2024
Hello Ciera,Thank you for choosing to stay with us at Comfort Suites Keeneland and for taking the time to share your experience! We are thrilled to hear that you had an enjoyable stay with us.It brings us great joy to know that you found our staff to be friendly and that your room met your expectations. Providing exceptional service and comfortable accommodations are our top priorities, and we are delighted that we were able to deliver on both fronts during your visit.Your kind words about the cleanliness of your room and the comfort of the beds are truly appreciated. We take great pride in maintaining high standards of cleanliness and ensuring that our guests have a restful night's sleep.We are grateful for your positive feedback, and we hope to have the pleasure of welcoming you back to Comfort Suites Keeneland for another fantastic stay in the future. If there is anything else we can assist you with, please do not hesitate to reach out.Warm regardsSara DrammehGuest Relations Specialist

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly rooms were clean
Stayed 2 nights in Feb 2024
Response from Sara on Feb 6, 2024
Hello Vanessa,Thank you for taking the time to provide feedback about your recent stay at Comfort Suites Keeneland. Your opinion is valuable to us, and we appreciate the opportunity to address your concerns.While we are glad to hear that you chose to stay with us, we regret that your experience did not meet your expectations fully. Your feedback helps us identify areas where we can improve to provide a better experience for our guests.We would love to learn more about your specific concerns and how we can better serve you in the future. If you would be willing to share additional details about your stay, please feel free to reach out to us directly.Thank you again for your feedback, and we hope to have the opportunity to welcome you back for an improved experience.Warm regards,Sara DrammehGuest Relations Specialist

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and well appointed property for this price range. They offer a real breakfast: eggs, sausage, waffle makers/irons, fruit, yogurt, etc.
Stayed 1 night in Jan 2024
Response from Sara on Feb 6, 2024
Hello Gregory,Thank you for your kind words about your recent visit to Comfort Suites Keeneland.I am glad you found our hotel services very convenient and perfect to your expectations.It is always a pleasure to receive heartwarming reviewsfrom our guests.I appreciate your loyalty, we look forward to having you again soon.Warm Regards!Sara DrammehGuest Relations Specialist

4/10 Poor

Amelia

Stayed 1 night in Feb 2024
Response from Sara on Mar 21, 2024
Hello Amelia,Thank you for sharing your feedback with us. We are sorry to hear about your recent experience during your stay. Your feedback is valuable to us, and we sincerely apologize for falling short of your expectations.Warm Regards!Sara DrammehGuest Relations Associate

8/10 Good

Deborah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms were clean & very nice breakfast
Stayed 1 night in Jan 2024
Response from Sara on Feb 6, 2024
Hello Deborah,Thank you for sending us a review regarding your recent stay at Comfort Suites Keenland.I am glad you liked our services, it is always a pleasure to make guests feel at home during their stay.Our hotel takes pride in its clean and spacious rooms. We hope you contact us whenever you are in town, it will be our pleasure to help you with reservations.Warm Regards!Sara DrammehGuest Relations Specialist

8/10 Good

Crystal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Sara on Jan 16, 2024
Hello Crystal,Thank you for sending us a review regarding your recent stay at our hotel.We are thrilled to learn that you enjoyed your stay with us.We look forward to creating more great memories with you In the future.Regards!Sara DrammehGuest Relations Specialist

8/10 Good

Curtis C

Liked: Cleanliness, staff & service
Convenient location for U of KY Hospital.
Stayed 2 nights in Jan 2024
Response from Sara on Jan 9, 2024
Hello, Thank you for sending us a review regarding your recent stay at our hotel. We appreciate that you enjoyed your stay with us.we look forward to seeing you again soon.Regards!Sara Drammeh.Guest Relations Specialist

8/10 Good

Robin

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sara on Jan 9, 2024
Hello, Thank you for sending us a brief review. Your feedback is important to us.We are glad you had a great stay with us.We look forward to seeing you again soon.Regards!Sara DrammehGuest Relations Specialist

10/10 Excellent

James

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great and very helpful nice place
Stayed 3 nights in Dec 2023
Response from Sara on Jan 10, 2024
Hello, Thank you for sending us a review regarding your stay at our hotel. We are glad you had a great stay with us.It was great doing business with you and we hope to see you again soon.Regards!Sara DrammehGuest Relations Specialist

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Phatima on Dec 21, 2023
Hello Andrew,Thank you for taking the time to share your 5/5 review! We're delighted to hear that you had a positive experience during your stay with us.We appreciate your choosing our hotel, and we look forward to the opportunity to welcome you back for another excellent stay in the future.Warm regards,

2/10 Terrible

Shaconna

Disliked: Cleanliness, staff & service, property conditions & facilities
Creepy crawlee
The hotel is run down. I had to kill roaches, and the place could use a complete renovation. The doors are not solid. The housekeeper is nice. The male at front desk is nice and that’s it. The washer is broken but the dryer works. They do not have weights and the gym is a tiny room.
Stayed 2 nights in Dec 2023
Response from Phatima on Dec 21, 2023
Hello Shaconna,Thank you for sharing your feedback about your recent stay with us. We sincerely apologize for the issues you encountered, and we appreciate your honest evaluation.We understand the importance of these amenities, and we will work diligently to rectify the issues you've highlighted. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for a more positive experience in the future.Sincerely,

10/10 Excellent

Esperanza

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Phatima on Dec 21, 2023
Hello Esperanza,Thank you for taking the time to share your 5/5 review! We're delighted to hear that you had a positive experience during your stay with us. We appreciate your choosing our hotel, and we look forward to the opportunity to welcome you back for another excellent stay in the future.Warm regards,

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable. Very nice staff!
Stayed 3 nights in Nov 2023
Response from Phatima on Dec 21, 2023
Hello Andrew,Thank you for sharing your positive feedback! We're delighted to hear that you found our hotel clean and comfortable and that our staff made a positive impression. We look forward to the pleasure of welcoming you back for another enjoyable stay.Thank you for choosing our hotel!Best regards,

10/10 Excellent

leah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Nov 2023
Response from Phatima on Nov 29, 2023
Hello Leah,Thank you so much for your kind words and positive feedback regarding your recent stay at our hotel. Your satisfaction is our top priority, and we're thrilled to have met your expectations.It was a pleasure having you as our guest, and we look forward to the opportunity to welcome you back for another very nice stay in the future.Warm regards,

10/10 Excellent

Suzette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customer service
Stayed 2 nights in Nov 2023
Response from Phatima on Nov 29, 2023
Hello Suzette,We're absolutely thrilled to learn that you had a flawless experience during your recent stay with us, awarding us a perfect 5/5 score! Thank you for taking the time to share your positive feedback.We sincerely appreciate your choice to stay with us and look forward to welcoming you back for another outstanding experience in the future.Warm regards,

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Phatima on Nov 29, 2023
Hello Susan,We're absolutely thrilled to learn that you had a flawless experience during your recent stay with us, awarding us a perfect 5/5 score! Thank you for taking the time to share your positive feedback.We sincerely appreciate your choice to stay with us and look forward to welcoming you back for another outstanding experience in the future.Warm regards,

4/10 Poor

Sarah

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
The staff was friendly enough but the cleanliness of the rooms was unfortunately terrible. The bathroom looked like it had not been cleaned at all. There was hair in the tub and all over the floor so you could tell it had not been vacuumed. I could write my name in the dust where the toilet paper was sitting. Which tells me it had not been cleaned in a while. There was also toothpaste smashed all over the counter. There was mold in the bathroom which I believe was from a leaky pipe which I think they were addressing. The price of the room was good for just one night but the cleaning staff really needs to be addressed because I probably wouldn’t stay there again because of that reason alone. I seriously wondered if the sheets had even been changed only because the bathroom was so filthy.
Stayed 1 night in Nov 2023
Response from Phatima on Nov 29, 2023
Hello Sarah,Thank you for taking the time to provide feedback on your recent stay with us. We appreciate your honesty and apologize for the cleanliness issues you encountered. Your experience does not align with the standards we strive to maintain, and we are taking immediate action to address the concerns you raised.We hope to have the opportunity to welcome you back and provide you with a much-improved experience.Thank you for bringing these matters to our attention.Warm regards,

8/10 Good

James

Stayed 1 night in Nov 2023
Response from Phatima on Nov 29, 2023
Hello James,Thank you for taking the time to share your feedback on your recent stay with us. We greatly appreciate your input, and we're pleased to hear that your overall experience earned us an 8/10 rating.Your satisfaction is our top priority, and we value your feedback as it helps us identify areas for growth and improvement. We hope to have the opportunity to welcome you back in the future and provide you with an even more exceptional experience.Once again, thank you for choosing to stayRegards,