All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The hotel was clean and the staff was very helpful. It was a safe area to access to stores and and restaurants. The hotel itself is a little outdated, however, I would stay there again when visiting Lexington
Response from Todd Price General Manager on Apr 26, 2024
Antony, thank you for the positive review. I hope we were able to provide you with a good experience. If you ever need assistance, feel free to contact me any time. Sincerely, Todd Price General Manager Best Western Parkside Inn
Response from Todd Price General Manager on Apr 22, 2024
Elizabeth, thank you for the positive review of Best Western Parkside Inn. I am glad that you had an enjoyable experience. We take pride in providing the best service possible. Please let me know if I can be of service in the future. Sincerely, Todd Price General Manager Best Western Parkside Inn
Response from Todd Price General Manager on Apr 15, 2024
Robert, thank you for the review of Best Western Parkside Inn. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Todd Price General Manager Best Western Parkside Inn
8/10 Good
Amanda
Travelled with family
Apr 15, 2024
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The rooms were alright, really dark need brighter lights. Around the microwave area was sticky greasy feeling. The tv stand was dusty. Show curtains were small the floor got wet when showing. The pool was to cold they definitely need to either get a pool heater if they dont have one and if it did have one they need to turn it up. The breakfast breakfast was really good all but the bacon was really soggy needed cooked more. No towels in the pool area we had to go ask for some. Staff was really nice. Did like having the door on outside of room to parking and the door in room that goes in to the hotel .
Amanda
Stayed 1 night in Apr 2024
Response from Todd Price General Manager on Apr 16, 2024
Amanda, thank you for the review of Best Western Parkside Inn. Thank you for letting us know about your stay as this is the only way we can improve upon ourselves. I will look to improve the mentioned areas above. Please let me know if I can be of service in the future, and I'll take good care of you. Sincerely, Todd Price General Manager Best Western Parkside Inn
Response from Todd Price General Manager on Apr 15, 2024
Doug, thank you for the positive review of Best Western Parkside Inn. I am glad that you found your stay to be an overall enjoyable one. Please let me know if I can be of service in the future and I'll take good care of you. Sincerely, Todd Price General Manager Best Western Parkside Inn
Response from Todd Price General Manager on Apr 15, 2024
Patti, thank you for the review of Best Western Parkside Inn. I am glad that you had an overall enjoyable experience here in Frankfort. Contact me any time shall you need anything. Sincerely, Todd Price General Manager Best Western Parkside Inn
8/10 Good
Craig
Travelled with partner
Apr 10, 2024
Liked: Amenities
Quiet, great breakfast, nice sized rooms.
Craig
Stayed 1 night in Apr 2024
Response from Todd Price General Manager on Apr 11, 2024
Craig, thank you for the positive review of Best Western Parkside Inn. I'm so glad that you enjoyed our highly rated breakfast. Our rooms are actually bigger than the standard rooms as they were built bigger back then. Best Western Parkside Inn has the most square feet in the rooms. I am glad that your stay was positive and if there is anything else I can do in the future, please let me know any time. Sincerely, Todd Price General Manager Best Western Parkside Inn
Check in was great and housekeeping was excellent, pool is nice and clean.
We would definitely stay here again.
Becky
Stayed 3 nights in Apr 2024
Response from Todd Price General Manager on Apr 9, 2024
Becky, thank you for the positive review of Best Western Parkside Inn. I am glad that you enjoyed our pool. It is the only pool that is connected to an outdoor pool during the summer making it an unique pool. Next time you would like to stay, call us and we will make another reservation for you. If you need anything else, feel free to contact me any time. Sincerely, Todd Price General Manager Best Western Parkside Inn
The facility was very clean and comfortable. The staff was very friendly and helpful.
John
Stayed 1 night in Apr 2024
Response from Todd Price General Manager on Apr 8, 2024
John, thank you for the positive review of Best Western Parkside Inn. I am glad that you had an enjoyable experience and enjoyed our staff. I have great staff members here and it shows. Please let any of us know if we can be of further assistance in the future. Sincerely, Todd Price General Manager Best Western Parkside Inn
Property was nice and quite but had lots of things around the area.
Justin
Stayed 1 night in Mar 2024
Response from Todd Price General Manager on Mar 26, 2024
Thank you for the positive review of Best Western Parkside Inn. I am glad that you enjoyed our centrally located hotel. I am glad that your experience was a positive one. If I can be of service in the future, please contact me any time. Sincerely, Todd Price General Manager Best Western Parkside Inn
8/10 Good
Heather
Mar 23, 2024
Liked: Cleanliness, staff & service
Morning check in clerk was so sweet. Breakfast was good. The evening guy was super rude though. We had fun in Frankfort. Overall great for the price.
Heather
Stayed 1 night in Jan 2024
Response from Todd Price General Manager on Mar 23, 2024
Heather thank you for the positive review of Best Western Parkside Inn. I am glad that you had an overall positive experience. I'm glad you enjoyed our highly rated breakfast, I will let them know about your comments. Please let me know If I can be of service in the future. Sincerely, Todd Price General Manager Best Western Parkside Inn
Response from Todd Price General Manager on Mar 23, 2024
Suzanne, thank you for the positive review of Best Western Parkside Inn. I am glad that you enjoyed our southern hospitality as we enjoy taking care of our guests. Please let me know If I can be of assistance in the future. Sincerely, Todd Price General Manager Best Western Parkside Inn
Response from Todd Price General Manager on Mar 22, 2024
Xavier, thank you for the positive review of Best Western Parkside Inn. I am glad you had an overall positive experience. We always look forward to taking care of our valued guests. Please let me know if we can be of service in the future. Sincerely, Todd Price General Manager Best Western Parkside Inn
Great access to the Bourbon trail. Breakfast was great
Sandra K.
Stayed 1 night in Mar 2024
Response from Todd Price General Manager on Mar 13, 2024
Thank you for the positive review of Best Western Parkside Inn. We are centrally located for the bourbon trail and even provide a special rate for bourbon trail fans. I am glad that you enjoyed the biggest hotel breakfast around as it is the best one! Thank you again for your positive review and If I can ever be of service in the future, please contact me any time. Sincerely, Todd Price General Manager Best Western Parkside Inn
8/10 Good
Keith
Mar 10, 2024
Keith
Stayed 1 night in Mar 2024
Response from Todd Price General Manager on Apr 1, 2024
Keith thank you for the positive review of Best Western Parkside Inn. I am glad that you had an enjoyable experience here and hopefully you will have many more. Please let me know If I can be of service in the future, and I'll take good care of you. Sincerely, Todd Price General Manager Best Western Parkside Inn
6/10 Okay
Brenda
Travelled with group
Mar 8, 2024
Liked: Cleanliness, staff & service, amenities
Easily accessible to major highway
Brenda
Stayed 1 night in Mar 2024
Response from Todd Price General Manager on Mar 8, 2024
Thank you for the positive review of Best Western Parkside Inn. I am glad that you enjoyed the proximity to the highway. Considering how close we are to it, we also have great sound proofing as well which is an added bonus. I am glad that you had an overall positive experience and if I can be of service in the future, don't hesitate to contact me any time. Sincerely, Todd Price General Manager Best Western Parkside Inn
Our room was spacious and very, very clean. The staff were all very helpful and went out of their way to make us comfortable. My daughter and i felt very safe - we were given an upstairs room with no direct outside access, which was my preference. Would definitely stay again.
Marian
Stayed 1 night in Mar 2024
Response from Todd Price General Manager on Mar 7, 2024
Marian, thank you for the positive review of Best Western Parkside Inn. I am glad that you had a positive experience as that is what we shoot for. Thank you for the positive remarks on my staff, I will pass this along. Please let me know if I can be of service in the future. Sincerely, Todd Price General Manager Best Western Parkside Inn
I didn't like having the bathroom sink and counter in the main room. Also, there was no calking between the bath tub and the tile floor. That caused a build-up of dirt in the space.
Breakfast was good with an adequate variety to choose from.
Peter
Stayed 1 night in Feb 2024
Response from Todd Price General Manager on Mar 5, 2024
Peter, thank you for the positive review of Best Western Parkside Inn. I am glad that you enjoyed our highly rated breakfast buffet. It is the biggest hotel breakfast around. Please let me know if I can be of service in the future and I'll take good care of you. Sincerely, Todd Price General Manager Best Western Parkside Inn
8/10 Good
Kristina
Feb 29, 2024
Liked: Cleanliness, staff & service
Kristina
Stayed 2 nights in Feb 2024
Response from Todd Price General Manager on Mar 2, 2024
Kristina, thank you for the positive review of Best Western Parkside Inn. I am glad that you had a positive experience as that is our main goal. If you ever need any assistance in the future, please don't hesitate to contact me any time. Sincerely, Todd Price General Manager Best Western Parkside Inn
Response from Todd Price General Manager on Mar 2, 2024
Thank you for the positive review of Best Western Parkside Inn. I am so glad that you had a positive experience here as that is our main goal. Please let me know if I can be of service in the future. Sincerely, Todd Price General Manager Best Western Parkside Inn
10/10 Excellent
Myia
Feb 18, 2024
Myia
Stayed 3 nights in Feb 2024
Response from Todd Price General Manager on Feb 19, 2024
Myia, thank you for the positive review of Best Western Parkside Inn. I am glad that you had an overall positive experience. Please let me know if I can be of service in the future. Sincerely, Todd Price General Manager Best Western Parkside Inn
Very clean, heard no noise from other rooms or outside, comfortable bed. Excellent breakfast choices. Would recommend and will be back.
Amber
Stayed 1 night in Feb 2024
Response from Todd Price General Manager on Feb 19, 2024
Amber, thank you for the positive review of Best Western Parkside Inn. I am so glad that you had a positive experience. Please let me know if I can be of further service in the future and I'll take good care of you. Sincerely, Todd Price General Manager Best Western Parkside Inn
Response from Todd Price General Manager on Feb 19, 2024
Barbara, thank you for the positive review of Best Western Parkside Inn. I am glad to see you had an overall enjoyable experience. Please contact me any time shall you need my assistance and I will take good care of you. Sincerely, Todd Price General Manager Best Western Parkside Inn
Room was spacious, clean, and quiet. Bed was very comfortable. Staff were polite and helpful.
Michelle
Stayed 1 night in Feb 2024
Response from Todd Price General Manager on Feb 9, 2024
Michelle, thank you for the great review of Best Western Parkside Inn. I am so glad that you had an overall enjoyable experience. Please let me know if I can be of service in the future. Sincerely, Todd Price General Manager Best Western Parkside Inn.
Great location, gull hot breakfest and room was very clean
Anna
Stayed 1 night in Feb 2024
Response from Todd Price General Manager on Feb 9, 2024
Thank you for the positive review of Best Western Parkside Inn. I am so glad that you enjoyed the biggest hotel breakfast around. I'm glad that you had an overall enjoyable experience. Please contact me any time shall you need anything. Sincerely, Todd Price General Manager Best Western Parkside Inn
Everything was really good and i was pleased with the stay
Ronnie
Stayed 2 nights in Jan 2024
Response from Todd Price General Manager on Feb 2, 2024
Thank you for the positive review of Best Western Parkside Inn. I am so glad that you had an overall enjoyable experience, as that is what most people find. Thank you again and let me know If I can be of service. Sincerely, Todd Price General Manager Best Western Parkside Inn
10/10 Excellent
Justin
Travelled with partner
Jan 28, 2024
Best continental breakfast I’ve ever had. Older building but seemed to be recently renovated. Wouldn’t hesitate to stay again in the future.
Justin
Stayed 1 night in Jan 2024
Response from Todd Price General Manager on Feb 2, 2024
Thank you for the positive remarks about our highly rated breakfast. We have the biggest hotel breakfast around. Please let me know if I can be of service in the future shall your travels bring you this way again. Sincerely, Todd Price General Manager Best Western Parkside Inn
10/10 Excellent
Brenda
Jan 9, 2024
Brenda
Stayed 2 nights in Jan 2024
Response from Todd Price General Manager on Jan 11, 2024
Thank you for the positive review of Best Western Parkside Inn. I am glad to see you had an overall enjoyable experience. Please let me know If I can be of service in the future Brenda shall you return to the area again. Sincerely, Todd Price General Manager Best Western Parkside Inn
Response from Todd Price General Manager on Jan 9, 2024
Steven, thank you for the positive review of Best Western Parkside Inn. It is very true, we are centrally located and minutes from major distilleries. We do receive a lot of Buffalo Trace traffic. We are home for bourbon distilleries tours. Please let me know if I can ever be of service again shall your travels bring you back this way again. Sincerely, Todd Price General Manager Best Western Parkside Inn
4/10 Poor
Jack
Travelled with family
Jan 8, 2024
We Specifically stayed here for the morning breakfast included with the room. We arreived for breakfast approx 9:25 am and the steam tables were empty BUT still steaming. We spent over $45 next door at Waffle house. We periodically are in this area~we will be trying the motel right next door IF we are not compendated for these breakfasts. Jack & Jill Lane
Jack
Stayed 1 night in Dec 2023
Response from Todd Price General Manager on Jan 8, 2024
Jack thank you for the review of Best Western Parkside Inn. I'm sorry you missed our breakfast. I will be glad to discuss with you further shall you need my services. I am always here for our valued guests. Please contact me any time and I'll take good care of you. Sincerely, Todd Price General Manager Best Western Parkside Inn
The roo.s are always clean and well appointed. We had an accessible room this time and all of the facilities excerded our expectations. If i had a criticism it would be lack of adequate exterior lighting. exterior lightning
Gene D.
Stayed 1 night in Jan 2024
Response from Todd Price General Manager on Jan 8, 2024
Gene, thank you for the review of Best Western Parkside Inn. I am glad that you had an overall enjoyable experience. If I can be of service in the future, please feel free to contact me any time and I'll take good care of you. Sincerely, Todd Price General Manager Best Western Parkside Inn
Response from Todd Price General Manager on Dec 29, 2023
Robert, thank you for the positive review of Best Western Parkside Inn in Frankfort, KY. I am glad your found your experience to be a positive one. If I can ever be of service in the future, feel free to contact me any time and I'll take good care of you. Sincerely, Todd Price General Manager Best Western Parkside Inn
We had a great stay here. Please be aware that the first floor rooms are motel-style and can be accessed from inside or outside. We were able to choose an upstairs inside-only access room which made me feel better.
Ann L
Stayed 1 night in Dec 2023
Response from Todd Price General Manager on Dec 6, 2023
Ann, thank you for the positive review of Best Western Parkside Inn. I am glad that you had an overall enjoyable experience as that is what we hope for. I am glad you liked the second floor with the only one entrance into the room. Please let me know if I can be of service in the future and I'll take good care of you. Sincerely, Todd Price General Manager Best Western Parkside Inn
10/10 Excellent
Elizabeth
Nov 29, 2023
Elizabeth
Stayed 1 night in Nov 2023
Response from Todd Price General Manager on Dec 23, 2023
Elizabeth, thank you for the positive review of Best Western Parkside Inn. I am glad you had an overall enjoyable experience. We are dedicated to showing our guests a good time. Please let me know if I can be of service in the future. Sincerely, Todd Price General Manager Best Western Parkside Inn
The staff were super friendly and went over the top to make sure we enjoyed our stay. Great Breakfast and very clean! Highly recommend!!
Jennifer
Stayed 1 night in Nov 2023
Response from Todd Price General Manager on Nov 21, 2023
Jennifer thank you for the positive review of Best Western Parkside Inn. I am so glad that you enjoyed our highly rated breakfast. Out of all the hotels around me, we have the biggest breakfast. Hopefully we will see you soon! Sincerely, Todd Price General Manager Best Western Parkside Inn
Response from Todd Price General Manager on Nov 21, 2023
Bob, thank you for the review of Best Western Parkside Inn. I am sorry we were not able to provide you with the best overall experience as that is our goal. I will look into improving upon our services and see where we can improve. Thank you again for your review and If I can be of assistance in the future, contact me any time. Sincerely, Todd Price General Manager Best Western Parkside Inn
8/10 Good
Michael
Nov 18, 2023
Michael
Stayed 1 night in Nov 2023
Response from Todd Price General Manager on Nov 21, 2023
Thank you for the review Michael. I will look into improving upon our services so we can provide you with an overall enjoyable experience. Hopefully we will see you soon. Sincerely, Todd Price General Manager Best Western Parkside Inn
Response from Todd Price General Manager on Nov 21, 2023
James thank you for the positive review of Best Western Parkside Inn. I am pleased to see you had an overall enjoyable experience. If you ever need assistance in the future, feel free to reach out any time. Hopefully we will see you again soon. Sincerely, Todd Price General Manager Best Western Parkside Inn
6/10 Okay
Brooke
Travelled with family and small children
Nov 13, 2023
Liked: Staff & service
Disliked: Cleanliness
When I checked in I couldn’t even see the receptionist. She was sitting in a corner behind the desk. The carpets were filthy. Our feet and socks were black from walking in our room. The bathroom is dingy and didn’t look clean to the point we wouldn’t shower there. There wasn’t hand soap so we had to use a facial cleanser bar to wash our hands.
Brooke
Stayed 1 night in Nov 2023
Response from Todd Price General Manager on Nov 13, 2023
Thank you for the review of Best Western Parkside Inn. I'm sorry you felt that way but let me assure you we are in the top 20% in cleanliness. The patterns in the carpet can be mistaken. Thank you for letting me know about your stay, I will look into your room for further details. Hopefully we will see you again shall your travels bring you back this way again. Sincerely, Todd Price General Manager Best Western Parkside Inn
Response from Todd Price General Manager on Nov 13, 2023
Robin, thank you for the positive review of Best Western Parkside Inn. I am glad that you had an overall enjoyable experience as that is our main goal. Please let me know If I can be of service in the future. Sincerely, Todd Price General Manager Best Western Parkside Inn
8/10 Good
Michael
Nov 11, 2023
Liked: Cleanliness, staff & service
Staff was friendly and helpful. Property was clean but a bit worn and it need of remodel. Motel was not extremely full but was still a bit noisy.
Michael
Stayed 1 night in Nov 2023
Response from Todd Price General Manager on Nov 13, 2023
Thank you for the review of Best Western Parkside Inn. I'm sorry you did not have a positive experience. I will look into your comments and see where we can improve upon. Thank you again for taking the time to let us know about your stay. I hope we have the chance to serve you again shall your travels bring you back this way again. Sincerely, Todd Price General Manager Best Western Parkside Inn
Response from Todd Price General Manager on Nov 7, 2023
Thank you for the positive review of Best Western Parkside Inn. I am glad that you had an overall enjoyable experience. Please let me know if I can be of service in the future and I'll take good care of you. Sincerely, Todd Price General Manager Best Western Parkside Inn
10/10 Excellent
Crystal
Nov 6, 2023
Crystal
Stayed 1 night in Oct 2023
Response from Todd Price General Manager on Nov 29, 2023
Crystal, thank you for your feedback! I am pleased to hear that you had an enjoyable experience with us at the Best Western, Parkside Inn. Our team looks forward to providing you with exceptional service in the future. It is our commitment to serve our guests to the best of our ability and we hope to always exceed your expectations. See you soon! Todd Price General Manager Best Western Parkside Inn
Parking outside your door, breakfast was not bad at all for a hotel/motel. Would stay here again no doubt
Todd
Stayed 2 nights in Oct 2023
Response from Todd Price General Manager on Nov 7, 2023
Todd, thank you for the positive review of Best Western Parkside Inn. I hope you had an enjoyable experience and If I can ever be of service, please contact me any time and I'll take good care of you. Sincerely, Todd Price General Manager Best Western Parkside Inn
Everything was good; easy to access from I64. Quiet and clean.
Robert
Stayed 1 night in Nov 2023
Response from Todd Price General Manager on Nov 7, 2023
Thank you for the positive review of Best Western Parkside Inn. I am glad to hear you had an overall enjoyable experience as that is what we shoot for. Please let me know if I can be of further service in the future. Sincerely, Todd Price General Manager Best Western Parkside Inn
Hotel was very quiet. Suite was spacious with separate office space a nice touch. Bed and furniture comfy. Full hot breakfast was outstanding.
Laura
Stayed 3 nights in Oct 2023
Response from Todd Price General Manager on Nov 2, 2023
Laura, thank you for the review of Best Western Parkside Inn. I am glad you enjoyed our spacious suites, the brand new beds and our highly rated breakfast. I am so glad that you're experience was a positive one as that is what we hope for. Please let me know if I can be of further service in the future, and I'll take good care of you. Sincerely, Todd Price General Manager Best Western Parkside Inn
Response from Todd Price General Manager on Oct 31, 2023
Meghan, thank you for the positive review of Best Western Parkside Inn. I am glad that we were able to provide you with the best possible experience as that is our main goal. I hope we have the chance to serve you again shall your travels bring you back this way again. Sincerely, Todd Price General Manager Best Western Parkside Inn
This was just an over night last minute stay. The room was very clean, the beds were very comfortable and the staff were friendly and accommodating. Breakfast the next morning was great!
David
Stayed 1 night in Oct 2023
Response from Todd Price General Manager on Oct 31, 2023
David, thank you for the positive review of Best Western Parkside Inn. I am very glad that you found your stay to be an overall enjoyable one as that is what we hope for. We enjoy taking care of our guests and I'm glad we did just that! I hope we will see you again shall your travels bring you back this way again. Sincerely, Todd Price General Manager Best Western Parkside Inn
Off the highway but noisy. Rained and was very noisy.
Kathy
Stayed 1 night in Oct 2023
Response from Todd Price General Manager on Oct 31, 2023
Kathy I'm sorry the rain was loud. I always wish the guests to have a great stay and I'm sorry yours wasn't up to par. Please contact me any time and I'll attempt to make it up to you. I hope we will see you again shall your travels bring you back this way again. Sincerely, Todd Price General Manager Best Western Parkside Inn