Lazy E Arena

Insipide mais correct

Mal servicio al cliente, hice late check in y el estacionamiento es un poco complicado de entender ya que tienes que estacionarte hasta la planta de arriba y acceder por las puertas de ese nivel, no por el ascensor. Tuve problemas con el drenaje y no me pude bañar, me cambiaron a otra habitación “sin costo extra” (no esperaba menos dado que su habitación no funcionaba) y a pesar de ello no tuvieron buen servicio para ofrecer alguna amenidad dada la circunstancia

The evening staff was AMAZING! Melissa and Hugh were extremely helpful and kind. They both went above and beyond to make our check in and stay smooth, easy and memorable. Those two were fantastic and deserve the biggest shout out. The staff on duty the following morning were lackluster and might benefit from shadowing Melissa on guest experience. If there had been anyone else in the lobby as we were leaving, I could understand why they weren’t as helpful. But it was just my 8 year old and I struggling to get our things out the door and to the truck, then search for someone who had my keys.. Check out was a bit of a let down after the brilliant interaction the night before.