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Reviews of Holiday Inn Express Hotel & Suites Lawton-Fort Sill, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Lawton-Fort Sill, an IHG Hotel
209 Se Interstate Dr, Lawton, OK

Reviews

8.0

Very good

Rating 10 - Excellent. 332 out of 766 reviews" "
Rating 8 - Good. 212 out of 766 reviews" "
Rating 6 - Okay. 93 out of 766 reviews" "
Rating 4 - Poor. 72 out of 766 reviews" "
Rating 2 - Terrible. 57 out of 766 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Angeliss

Close to restaurants and shops.
Stayed 3 nights in May 2024

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were helpful and friendly.
Stayed 1 night in May 2024
Response from LAWEG on May 18, 2024
Hello! Thank you for taking the time to share your awesome review with us!

10/10 Excellent

Nurys

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super good
Stayed 2 nights in Mar 2024
Response from laweg on Mar 17, 2024
Thank you for taking the time to rate your recent stay with us!

4/10 Poor

CLAUDIA

Business traveller
Disliked: Cleanliness, property conditions & facilities
Mattress on a bed had very deep indentations, and water would not go down sink, spoke to front desk and never even got a call to see if they could do something about it.
Stayed 3 nights in Mar 2024
Response from laweg on Mar 17, 2024
Hello! We are so sorry to hear that our staff failed to follow up. We appreciate you letting us know and we hope you give us the opportunity to better host your next stay should your travels bring you back to Lawton!

6/10 Okay

De Anna

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
I booked two rooms one king and one double. I received two doubles. I went in and the room was not properly cleaned. Pubic hair on the bathroom floor, hair on the floor and in the corner, mold and a orange color in the shower. Bathroom floor had dirty foot prints. The pool was dirty and disgusting. The walls are thin and we could hear the entire conversations of the family next to our room. The breakfast was not good at all. Even my kids couldnt eat it. The oranges, oatmeal and OJ was good. The staff was excellent.
Stayed 1 night in Mar 2024
Response from laweg on Mar 17, 2024
Hello! We are so sorry to hear of these missed opportunities. We hope you give us the opportunity to better host your next stay!

10/10 Excellent

Alyssa, San Diego

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent experience. Would recommend.
Stayed 2 nights in Feb 2024
Response from LAWEG on Mar 1, 2024
Hello Alyssa! Thank you so much for taking the time to rate your recent stay with us! We hope to see you again in the near future!

8/10 Good

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from LAWEG on Mar 1, 2024
Hello Robert! Thank you so much for taking the time to rate your recent stay with us! We hope to see you again in the near future!

10/10 Excellent

Cinderella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from LAWEG on Mar 1, 2024
Hello Cinderella! We would like to thank you for taking the time to rate your recent stay with us! We hope to see you again soon!

10/10 Excellent

Eddy

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff and accommodation
Stayed 3 nights in Jan 2024
Response from LAWEG on Mar 1, 2024
Hello Eddy! We truly appreciate you taking the time to share your awesome comments! We hope to see you again soon!

8/10 Good

Madeline Saint

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Staff members were courteous and friendly. While the city is not one of my favorites, I wouldn’t have any problem staying there again if I had to visit again for any reason
Stayed 2 nights in Feb 2024
Response from LAWEG on Mar 1, 2024
Hello Madeline Saint! We are so glad to hear you enjoyed your recent stay with us and we look forward to seeing you again should your travels bring you back to Lawton!

4/10 Poor

Jorel

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
I was first given a room in Room 443. I noticed the top of the linen closest to the AC was dirty. My wife noticed that something smelled around the bed. I also smelled an odor so I called the front desk to check it out. The clerk at the front desk offered us another room. So we moved into Room 460. We saw hairs in the shower and the floor of the bathroom. Entrying the room was hard as you have push down the handle very hard in order for it to work. Also, the clerk was nice enough to switch the room but I have say he was very unkempt in his appearance. Particularly, the shirt he was wearing was worn with holes at the bottom of his shirt. Just not a good look for the face of the hotel. I feel the hotel is in need of a renovation. I have seen other IHG properties in traveling years ago that have better quality than this hotel.
Stayed 1 night in Jan 2024
Response from LAWEG on Mar 1, 2024
Hello Jorel! Thank you for taking the time to share your feedback and comments. We are sorry to hear that your stay failed to meet your expectations. We hope you will give us the opportunity to better host your next stay should your travels bring you back to Lawton!

10/10 Excellent

Todd

Business traveller
Liked: Amenities, property conditions & facilities
Very nice people
Stayed 2 nights in Jan 2024
Response from LAWEG on Mar 1, 2024
Hello Todd! Thank you for taking the time to rate your recent stay with us!

10/10 Excellent

Cheryl

Stayed 1 night in Jan 2024
Response from LAWEG GM on Mar 1, 2024
Hello Cheryl! Thank you for taking the time to rate your recent stay with us!

8/10 Good

DARYL

Stayed 2 nights in Dec 2023
Response from LAWEG on Mar 1, 2024
Hi DARYL! Thank you for taking the time to rate your recent stay with us!

2/10 Terrible

John

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Employee knocked on my door and open immediately without giving me a chance to answer. I don’t think that’s in company policy. My wife could’ve been in the restroom and that wouldn’t have turned out good.
Stayed 1 night in Dec 2023

10/10 Excellent

Tarek

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Dec 2023

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and quiet enjoyed our stay very much. Soclean
Stayed 1 night in Dec 2023

10/10 Excellent

Frances

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, comfortable room. Close to the base, barely a 10 minute trip! Would definitely stay there again!
Stayed 3 nights in Nov 2023
Response from laweg GM on Dec 5, 2023
Hello Frances! Thank you so much for your awesome review! We look forward to seeing you again should your travels bring you back to Lawton!

10/10 Excellent

Rhonda

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly, quiet & safe
Stayed 2 nights in Nov 2023
Response from laweg GM on Nov 28, 2023
Hello! Thanks for sharing your awesome comments! We hope to see you again in the near future!

10/10 Excellent

Johnny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from laweg GM on Nov 22, 2023
Hi Johnny! Thank you for taking the time to rate your recent stay with us! Happy Holidays!

10/10 Excellent

Noel

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Quiet place
Stayed 4 nights in Nov 2023
Response from laweg GM on Nov 20, 2023
Hello Noel! Thank you for taking the time to share your review! We hope to see you again in the near future!

8/10 Good

Denise

Travelled with group
Liked: Cleanliness, staff & service, amenities
excellent breakfast, friendly helpful staff
Stayed 2 nights in Nov 2023
Response from laweg on Nov 10, 2023
Hello Denise! Thank you for taking the time to share your review! We are glad you enjoyed the awesome breakfast options and our friendly staff!

10/10 Excellent

Mike

Liked: Cleanliness, amenities, property conditions & facilities
Location to my event.
Stayed 2 nights in Nov 2023
Response from laweg GM on Nov 10, 2023
Hi Mike! Thank you for taking the time to rate your recent stay with us! We hope to see you again should your travels bring you back to Lawton!

10/10 Excellent

Sonia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you
We were attending my nephew's graduation. Everyone was so helpful and great service.
Stayed 3 nights in Oct 2023
Response from laweg GM on Nov 10, 2023
Hello Sonia! Thank you so much for sharing your recent review. Congratulations on your nephew's graduation! We loved having you as our guest!

10/10 Excellent

Scott

Travelled with family
There are no amenities (restaurants, gas stations, stores) within walking distance of the hotel.
Stayed 2 nights in Oct 2023
Response from laweg GM on Nov 10, 2023
Hello Scott! Thanks for taking the time to share your review. We look forward to seeing you again in the near future!

10/10 Excellent

David

Stayed 1 night in Oct 2023
Response from laweg GM on Nov 20, 2023
Hello! Thank you so much for taking the time to rate your recent stay with us. We hope to see you again in the near future!

2/10 Terrible

Diana

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There was a large amount of blood splattered on the carpet as if someone was walking around bleeding. It was a literal trail of blood stains. The dead roach was also an awesome part of the room. He spent the night with me. I would have switched rooms but it was pretty booked and I also didn’t want to tamper with more evidence of a crime scene. Also, the area is sketchy as an etch a sketch. I would definitely recommend the Hilton Garden Inn though, which is where I ended up staying after my flight was canceled. I hope that the roach is enjoying the afterlife, we were really cool.
Stayed 3 nights in Oct 2023
Response from laweg GM on Nov 10, 2023
Hello Diana. We are so sorry to hear of your recent experience. Please contact the hotel directly to further discuss.

2/10 Terrible

Amberleigh

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was not impressed - rooms not stocked with body wash - hotel was out! Then breakfast items were out - no milk- ran out of some Of the food items. The cook lady was rude and yelled at my daughter. Lots of Noise in the rooms!! Was really hard To sleep well. There was also a terrible smell around the outside and down some of the halls inside! Would Not stay there again
Stayed 1 night in Oct 2023
Response from LAWEG GM on Oct 23, 2023
Hello Amberleigh. We are so sorry to hear of your less than perfect experience with us. We hope you will give us an opportunity to change your mind should your travels bring you back to Lawton!

4/10 Poor

lanae

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from LAWEG GM on Oct 23, 2023
Hello lanae! Thank you for taking the time to rate your recent stay with us. We hope you give us the opportunity to increase your rating should your travels bring you back to Lawton!

8/10 Good

Kelly

Stayed 1 night in Sep 2023
Response from LAWEG GM on Oct 23, 2023
Hi Kelly! Thank you for taking the time to rate your recent stay with us!

10/10 Excellent

Shainna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were iffy at first when we reserved our room as we found different reviews, but the room/hotel was amazing. It was clean, very large, and the bed was SUPER comfortable! There were only a few things my husband and I did not like. One was the water pressure in the (oh so roomy!!) shower could have been better. The elevator was slow (oh well) and they were out of caffeinated coffee (which was much needed after our 12 hour drive!). Otherwise, it was a really good stay, we would definitely recommend as we were there for our son’s basic graduation from Fort Sill. I will put this on their page as a great place to stay.
Stayed 1 night in Oct 2023
Response from LAWEG GM on Oct 16, 2023
Hi Shainna! What an awesome and honest review. Thank you so much for taking the time to share! We look forward to seeing you again in the near future.

10/10 Excellent

Misty

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from LAWEG GM on Oct 10, 2023
Hello Misty! Thank you for taking the time to rate your recent stay with us!

8/10 Good

adam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and good staff
Stayed 3 nights in Oct 2023
Response from LAWEG GM on Oct 10, 2023
Hi adam! Thank you for sharing your awesome comments with us. We look forward to seeing you again in the near future!

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and friendly! We appreciated their kind demeanor.
Stayed 1 night in Jul 2023
Response from LAWEG GM on Oct 10, 2023
Hello Travis! We truly appreciate you taking the time to share your awesome review. We hope you come back to visit soon!

4/10 Poor

Robert

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Smelly
Was not good. Smells really bad. Very dirty carpet. Overall not kept up. Could be a nice hotel if kept up. Only thing good was the workers are friendly.
Stayed 2 nights in Sep 2023
Response from LAWEG GM on Oct 2, 2023
Hello Robert! We are so sorry to hear of this odd odor you encountered during your recent stay but appreciate you brining that to our attention so we can further investigate!

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2023
Response from LAWEG GM on Oct 16, 2023
Hello Robert! Thank you for taking the time to rate your recent stay with us!

8/10 Good

Dania

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
First cleaning sevice was wonderful. Second day not so good, dirty towels were not taken away and no clean towels were left. we had to go to the front desk and ask for clean towels. There weren't enough towels left. We were a party of five, two adults, three children and only two towels were left. everything else was good. The breakfast was great, very good!!
Stayed 3 nights in Sep 2023
Response from LAWEG GM on Sep 25, 2023
Hello! Thank you so much for your awesome review! We hope to see you again soon!

6/10 Okay

Rocio

Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2023
Response from LAWEG GM on Sep 13, 2023
Hello Rocio! Thank you for taking the time to rate your recent stay with us!

10/10 Excellent

Aaron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and the staff was very courteous.
Stayed 1 night in Sep 2023
Response from LAWEG GM on Sep 8, 2023
Hello! Thank you for taking the time to review your recent stay with us! Looking forward to seeing you again!

2/10 Terrible

Charles

Stayed 1 night in Sep 2023
Response from LAWEG GM on Sep 26, 2023
So sorry to see that your stay was less than expected. We hope you are willing to give the opportunity to better host your next stay should your travels bring you back to Lawton.

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from LAWEG GM on Sep 8, 2023
Hi Joshua! Thank you so much for taking the time to rate your recent stay with us! Hope to see you again soon!

10/10 Excellent

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property
Stayed 1 night in Sep 2023
Response from LAWEG GM on Sep 8, 2023
Hello! Thank you for taking the time to review your recent stay with us! Looking forward to seeing you again!

10/10 Excellent

Bobbi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice but out back by the pool it smelled like weed all day also the a/c unit in our room leaked water and carpet was soaked around it.
Stayed 2 nights in Aug 2023
Response from LAWEG GM on Sep 8, 2023
Hello! Thank you for taking the time to review your recent stay with us. Looking forward to seeing you again!

10/10 Excellent

Sara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just need a few remodeling in the bathroom but overall was very good
Stayed 4 nights in Aug 2023
Response from LAWEG GM on Aug 14, 2023
Hello Sara! Thank you for sharing your review. We are so glad to see that you enjoyed your recent stay. We hope to see you again in the near future!

10/10 Excellent

Hector

Na
Stayed 1 night in Aug 2023
Response from LAWEG GM on Sep 8, 2023
Hello Hector! We truly appreciate you taking the time to review your recent stay with us!

4/10 Poor

Ty

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Trash in room was not emptied from previous occupants. Crickets in the room. Dead bugs in the hall way. Water pressure is terrible. Pillows are flat and bed felt to be slanting downhill.
Stayed 1 night in Jul 2023
Response from LAWEG GM on Jul 31, 2023
Hello Ty. We are so sorry to hear that your recent stay fell short of your expectations but thank you for taking the time to share your feedback. We will be sure to share with the appropriate team(s) and correct in a timely manner.

4/10 Poor

James

Business traveller, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Convenient location
Stayed 1 night in Jul 2023
Response from LAWEG GM on Jul 31, 2023
Hello James! Thank you for taking the time to share your review.

4/10 Poor

Donna, Atlanta

Stayed 4 nights in Jul 2023
Response from LAWEG GM on Aug 8, 2023
Hello Donna.Thank you for taking the time to rate your recent stay with us.

4/10 Poor

Audrey

Travelled with family
Disliked: Staff & service
Stayed 2 nights in Jul 2023
Response from LAWEG GM on Jul 11, 2023
Hello Audrey! Thank you for taking the time to rate your recent stay with us!

10/10 Excellent

Cynthia

Stayed 1 night in Jul 2023
Response from LAWEG GM on Jul 24, 2023
Hello Cynthia! Thank you for taking the time to rate your recent stay. We are so glad to see that you enjoyed your time with us!