Exterior

Reviews of Sunset Station Hotel & Casino

3.5 out of 5
Sunset Station Hotel & Casino
1301 W Sunset Rd, Henderson, NV

Reviews

8.6

Excellent

Rating 10 - Excellent. 1240 out of 2248 reviews" "
Rating 8 - Good. 616 out of 2248 reviews" "
Rating 6 - Okay. 238 out of 2248 reviews" "
Rating 4 - Poor. 98 out of 2248 reviews" "
Rating 2 - Terrible. 56 out of 2248 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Claraloris

Liked: Amenities
Staff was very accommodating and kind! My room was very clean as well, no complaints. Would recommend!
Stayed 2 nights in May 2024
Response from Sunset Station Front Desk on May 23, 2024
Thank you so much for this great 5- star rating. Sunset Station really appreciates you! We look forward to your next visit.

2/10 Terrible

Nathan

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They doubled charged me and refuse to give me a refund
Stayed 4 nights in May 2024
Response from Sunset Station Front Desk on May 23, 2024
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

Tamara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and quiet off strip hotel and casino. Alot of restaurants and shopping right across the road. Casino has some nice amenities like a cinema and bowling alley, and an arcade! I will come back.
Stayed 1 night in May 2024
Response from Sunset Station Front Desk on May 23, 2024
Thank you so much for your words. Getting reviews like yours ranks among our favorite things! We could not ask for a better compliment. We will see you next time!

10/10 Excellent

Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will come back. Nice place to chill and have fun.
Stayed 1 night in May 2024
Response from Sunset Station Front Desk on May 23, 2024
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote.

10/10 Excellent

Melissa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love all the friendly staffs!
Stayed 4 nights in May 2024
Response from Sunset Station Team on May 21, 2024
Thank you for this rating, we appreciate it! We're thrilled that you've enjoyed your time at Sunset Station. Come back to visit us soon!

6/10 Okay

Jacqueline, Corona

Travelled with family
Property was older
Stayed 4 nights in May 2024
Response from Sunset Station Team on May 21, 2024
Thank you for choosing Sunset Station Hotel and Casino and for taking the time to provide feedback about your experience.

10/10 Excellent

Richard

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super friendly and very helpful. Service for breakfast was great and the food was delicious. I felt very chill here and enjoyed it. My kids were comfortable in the room. Hotel was quiet at night and bed was comfortable. I will be back.
Stayed 2 nights in May 2024
Response from Sunset Station Team on May 21, 2024
Thank you for this rating, we appreciate it! We're thrilled that you've enjoyed your time at Sunset Station. Happy to hear you will visit us soon.

8/10 Good

Ruth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel/casino area was huge. Had amazing sports bar, arcade for kids, movie theater, bowling alley, several restaurants, Starbucks, I believe the coffee shop was open 24 hours Food very good there. Disappointed they didn’t have free Wi-Fi! We got a room for 3 adults (all family), 2 queen size beds, but room was so small we could barely turn around in it! Wouldn’t have been so bad except for the price we were paying! That was why I gave 4 stars. Otherwise a decent place to stay.
Stayed 2 nights in May 2024
Response from Sunset Station Team on May 21, 2024
Thank you so much for your review. Every customer’s opinion matters to us as we are continually striving to improve our service and value.

10/10 Excellent

Dannette

Business traveller
Cleanliness/friendliness of staff
Stayed 1 night in May 2024
Response from Sunset Station Team on May 21, 2024
You're the best! Thank you so much for your rating!

10/10 Excellent

M.

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying here was very convenient for me to get around to nearby locations. I would have like a mini fridge in my room for cold drinks.
Stayed 2 nights in May 2024
Response from Sunset Station Team on May 21, 2024
Thank you so much for your feedback! You're the best!

10/10 Excellent

Dwight

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful view from 20th floor. The room was very nice!
Stayed 1 night in May 2024
Response from Sunset Station on May 21, 2024
You’re the best! Thank you again for sharing such a positive experience. It means the world to us.

10/10 Excellent

Gerardo

Liked: Amenities
The only thing that could have been better is my shower head had very little pressure and flow. Other than that it was an excellent all around experience.
Stayed 2 nights in May 2024
Response from Sunset Station Team on May 21, 2024
Thank you for this rating, we appreciate it! We're thrilled that you've enjoyed your time at Sunset Station. We are working on a shower head project. I hope this resolves the issue you had. hope you can visit us soon.

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property.
Stayed 1 night in May 2024
Response from Sunset Station Team on May 21, 2024
Thank you for staying with us. We appreciate your rating!

10/10 Excellent

Lynne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bath towels and water pressure were disappointing. The staff was delightful!
Stayed 6 nights in May 2024
Response from Sunset Station on May 16, 2024
Thank you for sharing your feedback through this portal. We will look into your comments with the highest regard.

6/10 Okay

Donna

Business traveller
Liked: Staff & service
I chose the hotel because it was close to the Lexus dealer and I was having the car serviced. The property is older and needs some updating. The hotel staff were very nice and accommodating.
Stayed 1 night in May 2024
Response from Sunset Station on May 14, 2024
Thank you for staying with us and sharing your feedback!

10/10 Excellent

gabriela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in May 2024
Response from Sunset Station Front Desk on May 12, 2024
Thank you so much for this great 5-star review. We truly appreciate you!

10/10 Excellent

Kristine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great!
Stayed 1 night in May 2024
Response from Sunset Station on May 11, 2024
You’re the best! Thank you again for sharing such a positive experience. It means the world to us.

10/10 Excellent

Patricia

Liked: Cleanliness
Always enjoy staying here. Convenient, comfortable beds, good sized rooms, quiet, restaurants right there, efficient and friendly staff.
Stayed 1 night in May 2024
Response from Sunset Station on May 11, 2024
You’re the best! Thank you again for sharing such a positive experience. It means the world to us.

2/10 Terrible

James

Disliked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Sunset Station Front Desk on May 12, 2024
From your rating, we can see your experience was not reflective of our brand, and this is of course concerning to hear as we strive to make your visit as pleasant and comfortable as possible, so we are disappointed that we did not meet that goal. We hope to have the opportunity to welcome you back.

8/10 Good

Bobbie Jo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Mar 2024
Response from Sunset Station Front Desk on May 9, 2024
Thank you for this rating, we appreciate it! We're thrilled that you've enjoyed your time at Sunset Station.

10/10 Excellent

Makinley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sunset Station Front Desk on May 9, 2024
We truly appreciate this wonderful rating! We hope to welcome you back soon!

10/10 Excellent

JULIO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
they tried to brake in my car. and thankfully they didn't take it becuase i have a kill switch on my car. and for that same reason the staff couldnt accomodate me in the Valet.
Stayed 3 nights in Apr 2024
Response from Anell Mancebo Abreu on May 8, 2024
We apologize for the inconvenience you experienced during your stay. Thank you for sharing your feedback, we will work to improve our services.

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
What amenities? No in room coffee? I realize you want people to spend money at Starbucks and your restaurants, but coming down 7 floors for morning coffee is downright cruel!
Stayed 2 nights in May 2024
Response from Anell Mancebo Abreu on May 7, 2024
Thanks so much for giving us your take on how we are doing. We will share this with our team and let them know how we're doing.

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Anell Mancebo Abreu on May 8, 2024
We are glad to know your experience was positive in every possible way. We look forward to your next visit and will once again work hard to earn your endorsement.

8/10 Good

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
All employees very cordial
Stayed 1 night in May 2024
Response from Sunset Station on May 6, 2024
thank you for choosing Sunset Station as your preferred destination and highlighting where we hit the mark.

10/10 Excellent

DAVID

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best place to stay in west Las Vegas 👍
Stayed 5 nights in Mar 2024
Response from Anell Mancebo Abreu on May 4, 2024
You’re the best! Thank you again for sharing such a positive experience. It means the world to us.

2/10 Terrible

cynthia Reiko

Travelled with family
Disliked: Staff & service, amenities
Terrible service
Stayed 3 nights in Apr 2024
Response from Anell Mancebo Abreu on May 4, 2024
We apologize for the negative experience you had at our establishment. We appreciate your feedback and will look into it to improve our services. Thank you for taking the time to leave a review.

10/10 Excellent

Matthew, Needles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ate at the Italian Restaurant. Food was great, service was great
Stayed 1 night in May 2024
Response from Anell Mancebo Abreu on May 4, 2024
Thank you for giving us a pat on the back. Sunset Station values your patronage and friendship. Please visit us again. It will be our honor and delight to serve you.

8/10 Good

Karl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Anell Mancebo Abreu on May 4, 2024
Thank you for your rating, we appreciate it! We are thrilled that you have enjoyed your time at Sunset Station. Thanks again, we'll see you next time.

8/10 Good

Russell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service staff was quite helpful. My mother is handicapped, so the ease at getting wheelchair assistance or other needs was a plus. The site was also secure, the hotel keycards were used to operate the elevators, so people couldn't just enter the hotel room floors easily. Dining options were good and the casino itself was clean and inviting. I would certainly visit again.
Stayed 1 night in May 2024
Response from Sunset Station on May 2, 2024
Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Anell Mancebo Abreu on May 4, 2024
Thank you for this rating, we appreciate it! We're thrilled that you've enjoyed your time at Sunset Station. We'll see you next time! Cheers!

10/10 Excellent

James

Stayed 1 night in Apr 2024
Response from Sunset Station Team on May 21, 2024
Thank you for this rating, we appreciate it! We're thrilled that you've enjoyed your time at Sunset Station.

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
always a great time at sunset station
Stayed 4 nights in Apr 2024
Response from Sunset Station on May 2, 2024
You’re the best! Thank you again for sharing such a positive experience. It means the world to us.

2/10 Terrible

Pedro

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This Hotel has Terrible Customer Service. No one should stay here . If you ever need to cancel you need to do it a week in advance or they will charge you the Full Amount of your Stay. They have No regard for last minute occurrence in life or late flights . This is A Terrible Place to stay unless you like giving money away for no services. They Should Not Be Listed on The Expedia Website either!!!
Stayed 3 nights in Apr 2024
Response from Rosa Sanchez Finalet on May 2, 2024
We appreciate your feedback, please contact Expedia for any questions regarding your account.

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Rosa Sanchez Finalet on May 2, 2024
Thank you for staying with us, we appreciate your feedback!

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from sunset on May 21, 2024
You’re the best! Thank you for your rating. We hope to see you back soon.

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the atmosphere. It would have been nice if the restaurants were open 24hrs
Stayed 1 night in Apr 2024
Response from Anell Mancebo Abreu on May 1, 2024
Thanks so much for giving us your take on how we are doing. We're glad that customers like you are having a great experience.

10/10 Excellent

Roberto

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was better then I expected . It wasn’t your typical Las Vegas strip hardcore party all out vibes but it still gave us the party we enjoyed. Plus the drinks were very affordable and not as expensive compared to the Las Vegas strip. The dining options were outstanding and affordable yet again, especially the place called “the brass fork” that’s open 24/7. Amazing food. I would definitely come back and spend the night again.
Stayed 2 nights in Apr 2024
Response from Sunset Station on Apr 29, 2024
Wow! Thank you so much for this great 5-star review. We hope to see you again soon.

8/10 Good

jamie

Stayed 1 night in Apr 2024
Response from Sunset Station on May 21, 2024
From your rating, we can see your experience was not reflective of our brand. We are really sorry for that. We would like the opportunity to earn your business again and to show you the level of service we are known for.

6/10 Okay

amber

Travelled with family
Disliked: Property conditions & facilities
Old and needs to be updated
Stayed 2 nights in Apr 2024
Response from Sunset Station on Apr 29, 2024
Thanks for taking the time to write about your recent experience here at Sunset Station Hotel and Casino. Our property starting the renovations project starting with the Sports Book. Come visit us again soon.

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are not flexible
Stayed 1 night in Apr 2024
Response from Anell Mancebo Abreu on Apr 29, 2024
Thank you for bringing this to our attention. We greatly appreciate you pointing this out for us, and we will use your comments to provide a better experience for everyone. We hope to have the opportunity to welcome you back soon.

4/10 Poor

Daniel

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Anthony who work at the staekbhouse was the best he was awesome. The over all though was not so good. Smoking, rooms were ok . For pur first time gaming felt luke nonone to help us. Would not recommend or come back. And we live hawaii so this was important us.
Stayed 1 night in Apr 2024
Response from Anell Mancebo Abreu on Apr 28, 2024
From your review, we can see your experience was not reflective of our brand. It is especially concerning as we strive to give our guests the best platform to make special moments, and create great memories with us. Our guests are our passion and we want to work towards providing them with an exceptional experience, therefore it is disheartening to miss out on a dear guest. Please be assured that your comments have been shared with our management team and will be reviewed with the highest regard. We hope you allow us the opportunity to prove this was just a one-time exception, by visiting us again. Thank you for staying with us.

8/10 Good

Kathleen

Liked: Cleanliness
Not a thing. It was great.
Stayed 4 nights in Apr 2024
Response from Anell Mancebo Abreu on Apr 27, 2024
Thanks so much for giving us your take on how we are doing. We're glad that customers like you are having a great experience.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am not a casino guy, but this place really changed since covid. Used to have many more restaurants and stores.
Stayed 1 night in Mar 2024
Response from Sunset Station on Apr 26, 2024
Thanks for taking the time to write about your recent experience here at Sunset Station Hotel and Casino.

10/10 Excellent

David M

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our time at Sunset Station due to the great staff working in all areas. Our room was comfortable but could use a little updating- however it was still a good value for the price. Please consider adding a refrigerator to the rooms and double sinks to the expansive bathroom counters.
Stayed 4 nights in Apr 2024
Response from Anell Mancebo Abreu on Apr 28, 2024
Thank you for taking the time to leave a review! We are thrilled to hear that you enjoyed your experience at our casino, and appreciate your feedback about our clean rooms and friendly staff. We hope to have the opportunity to welcome you back soon!

2/10 Terrible

Peter

Stayed 1 night in Apr 2024
Response from Sunset Station on May 16, 2024
Thank you for your review. We will share this with our team to let them know how we are doing.

10/10 Excellent

Chantel

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Sunset Station on Apr 26, 2024
Thanks for taking the time to write about your recent experience here at Sunset Station Hotel and Casino.

8/10 Good

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except they allow dogs and we almost walked in dog poop right in the middle of the casino on the floor. Then we saw the same dog that morning in the restaurant and you can see the dog hair flying around. NO DOGS was not a service dog either.
Stayed 2 nights in Apr 2024
Response from Sunset Station on Apr 26, 2024
Thank you for choosing Sunset Station Hotel and Casino and for taking the time to provide feedback about your experience. We will review your comments with the highest regard.

6/10 Okay

Lisa

Liked: Staff & service
Disliked: Amenities
Needs a remodel
Stayed 1 night in Apr 2024
Response from Sunset Station on Apr 24, 2024
Thank you so much for your review. Every customer’s opinion matters to us as we are continually striving to improve our service.

10/10 Excellent

Amy

Stayed 3 nights in Apr 2024
Response from Sunset Station on May 14, 2024
Thank you for rating! We appreciate you taking the time to rate us.