Outdoor pool

Reviews of Sam's Town Hotel & Gambling Hall

3.5 out of 5
Sam's Town Hotel & Gambling Hall
5111 Boulder Hwy, Las Vegas, NV

Reviews

9.0

Wonderful

Rating 10 - Excellent. 2038 out of 3229 reviews" "
Rating 8 - Good. 777 out of 3229 reviews" "
Rating 6 - Okay. 234 out of 3229 reviews" "
Rating 4 - Poor. 104 out of 3229 reviews" "
Rating 2 - Terrible. 76 out of 3229 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a good stay.
Stayed 1 night in May 2024

8/10 Good

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not my first time at Sam’s Town, I enjoy the rooms and the casino. Unfortunately this trip we had a room full of inconsiderate guests next door that were in and out slamming doors 2-3 in the morning. The walls are thin so the party next door sounded like it was in my room.. BUT it is Vegas….. I would still go back, overall it’s a good hotel.
Stayed 5 nights in May 2024

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Here have the things I need with good price rate.
Stayed 1 night in May 2024

10/10 Excellent

Pablo

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place !!
Stayed 1 night in May 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024

10/10 Excellent

Mayra

Stayed 1 night in May 2024

8/10 Good

Robert

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The carpet in the hallway is looking dirty. Might be time for some shampooing. No microwave oven in the room and hair dryer did not turn on. None of these things will probably stop us from going there again but it would be nice to see people care a bit more, like they did before Covid. I'm also not sure that the resort fee of $31/day. Is really worth it for wifi coverage.
Stayed 2 nights in May 2024

10/10 Excellent

Lorna, LITTLETON

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was very nice!!!! Everything easy to walk. Lots of dining and breakfast, lunch and dinner options. It was very clean!!!!
Stayed 3 nights in May 2024

6/10 Okay

Vy

Travelled with group
Disliked: Property conditions & facilities
The view inside is beautiful. Love the musical fountains and food service. Toilet easily gets clogged. Unreasonable cleaning service fee. Needs better option for letting the housekeeper know if we needed room cleaning or not instead of them knocking on doors every morning.
Stayed 5 nights in May 2024

10/10 Excellent

Tanisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They just need to fix elevators it's a wait to get to rooms
Stayed 1 night in May 2024

8/10 Good

Erica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great casino and amenities.
Stayed 1 night in May 2024

10/10 Excellent

Juan

Travelled with family
Liked: Amenities
No coffee maker in room
Stayed 1 night in May 2024
Response from Chris J on May 21, 2024
Hi Juan, thank you for choosing to stay with us. We appreciate your feedback and will share your comments with our leadership team for review. We hope to welcome you back soon.

8/10 Good

Jayniada

Travelled with family, Travelled with partner
Liked: Staff & service
They need to update water fall ornaments looks outdated,
Stayed 5 nights in May 2024
Response from Chris J on May 20, 2024
We are glad that you had a good experience. Your input is very valuable to us so we truly appreciate the feedback.

10/10 Excellent

Michelle, Olds

Travelled with family
Liked: Cleanliness, staff & service, amenities
For the most part this was a great place to stay. It was not crazy like a hotel on the strip. There were options for food for everyone. Did not use the bowling alley or movie theatre but if our stay was longer we might have. Tge arcade was fun for my daughter. The pool is a bit small but was nice and quiet. The only complaint would be the elevators. The first day, the main elevators, there was 1 working, then a second one was working but then it went back to 1 working. The other elevators were a bit sketchy feeling unsafe and by the end of our stay only 1 was working there too. Like all casino hotels they make you walk through the casino to get to the pool which makes me feel uncomfortable. The staff were nice and friendly and I would consider staying here again if I ever go back to Vegas.
Stayed 3 nights in May 2024
Response from Chris J on May 21, 2024
Wonderful! We are glad that you had a good experience. Your input is very valuable to us.

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Dustin

Business traveller
Not a bad place cocktail waitress we’re slow on bringing drinks
Stayed 2 nights in May 2024
Response from Chris J on May 21, 2024
Thank you for the review Dustin. We will share your rating with our team.

10/10 Excellent

JENNEFER

Liked: Cleanliness
Convenient , close to everything
Stayed 3 nights in May 2024
Response from Chris J on May 20, 2024
Thanks for taking the time to share your experience. We hope to welcome you back again in the future.

10/10 Excellent

Candace

Liked: Staff & service, property conditions & facilities
Great place to stay, for sure coming back again.
Stayed 1 night in May 2024
Response from Chris J on May 20, 2024
Hi Candace. We're thrilled to hear you enjoyed your visit to our property and we hope to welcome you back again soon for another amazing experience.

10/10 Excellent

Anna M

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything about this place.. very nice gift shop
Stayed 1 night in May 2024
Response from Chris J on May 20, 2024
Hi Anna. Thank you for visiting us and for taking the time to share your wonderful experience with others! We look forward to welcoming you back for more perfect guest service very soon.

10/10 Excellent

Illyana Luna

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mountain pioneer atmosphere! This was a very fun happenstance i ended up staying here. It may be a little off the strip, but its low key and fun. Great standard king room was very comfy, had a gorgeous view of the sun rise. Shower pressure was nice, bed and sheets were nice as well. McDonalds, Dunkin Donuts are downstairs, convenient if you're visiting on a budget or for work (like me). If I ever visit Vegas again, I'd definitely make time to see this place again!
Stayed 1 night in May 2024
Response from Chris J on May 20, 2024
Thank you Illyana! We love hearing how convenient it was for your to enjoy yourself during your work trip! We can't wait to welcome you back another time.

10/10 Excellent

Synthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Update rooms very clean, friendly staff and enjoyed my stay.
Stayed 3 nights in May 2024
Response from Chris J on May 21, 2024
Hi Synthia. We're thrilled to receive your 5-star rating and happy to know that we exceeded your expectations during your visit.

10/10 Excellent

rafael

Liked: Cleanliness, staff & service, property conditions & facilities
Have stayed here a few times will do in future trips
Stayed 3 nights in May 2024
Response from Chris J on May 20, 2024
Thank you for choosing Sam's Town Rafael. Your loyalty means the world to us! We can't wait to welcome you back on your next trip!

10/10 Excellent

qiong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay here because it is always good, never a problem. Not much for tv but we don't go to Vegas to watch tv.
Stayed 2 nights in May 2024
Response from Chris J on May 20, 2024
Thank you for always choosing Sam's Town for your Vegas stays, it means a lot to us! See you next time Qiong!

10/10 Excellent

Nichole

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We thoroughly enjoyed the mystic garden in the middle of the hotel, it was a great place to sit and unwind after a long day. The only change we would have made was that the thermostat in the rooms did not go lower than 68.
Stayed 2 nights in May 2024
Response from Chris J on May 20, 2024
Hi Nicole. Thank you for taking the time to leave us a 5-star review! We're pleased that you had a great time with us.

2/10 Terrible

Sherrill, Phoenix

Disliked: Cleanliness, staff & service, property conditions & facilities
Had truck broken into
Stayed 6 nights in May 2024

8/10 Good

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was helpful. Good facilities and restaurants
Stayed 2 nights in May 2024
Response from Chris J on May 20, 2024
Thank you for taking the time to leave us a review. We are thrilled to see you enjoyed your stay and appreciate your kind words about our property. We hope to have you visit us again soon.

10/10 Excellent

Solmaz

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice lady helped us for registration. The hotel is about 20 min drive from Las Vegas Strip but the hotel building and facilities and very clean, pretty and interesting.
Stayed 1 night in May 2024
Response from Chris J on May 20, 2024
We truly appreciate the kind words. We are so glad to hear that our staff helped make you feel right at home & that our amenities exceeded your expectations. We thank you for choosing Suncoast and look forward to your return.

8/10 Good

Patricia, Escondido

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and great amenities for families with children.
Stayed 3 nights in May 2024
Response from Chris J on May 20, 2024
Hi Patricia. Thank you for the five-star rating! We’re delighted to see you and your family had a great visit with us and can’t wait to welcome you back again soon.

10/10 Excellent

Angelica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always love coming to Sams Town. The room was so clean and nice. The staff was great all around. I will definitely come again!
Stayed 1 night in May 2024
Response from Chris J on May 14, 2024
Hi Angelica. Thank you for visiting us and for taking the time to share your wonderful experience with others! We look forward to welcoming you back for more excellent guest service very soon.

10/10 Excellent

PHIL

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Place was a welcome surprise for its price. I even took a bath, the tub was so clean. Highly recommend
Stayed 2 nights in May 2024
Response from Chris J on May 14, 2024
We are so glad you enjoyed your visit, please come back and see us again soon!

10/10 Excellent

Darlanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Chris J on May 20, 2024
Thank you for taking the time to review us. We appreciate the five-stars and hope to see you back soon!

8/10 Good

Diane

Liked: Cleanliness, amenities, property conditions & facilities
All was perfect
Stayed 2 nights in May 2024
Response from Chris J on May 13, 2024
Thank you for your 4-star review! It's a pleasure to hear that you enjoyed your stay. We hope to welcome you back soon!

10/10 Excellent

Jared, Oakland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay, generally a bargain in Las Vegas with looser slots than most places. Garden/waterfall area is wonderful. Good bowling lanes and movie theatre, we played at both. Would recommend for sure.
Stayed 2 nights in May 2024
Response from Chris J on May 13, 2024
Hi Jared. We're thrilled to receive your 5-star rating and happy to know that we exceeded your expectations during your visit.

4/10 Poor

Mustafa, Houston

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel exhibits cleanliness issues and has an unpleasant odor. The shower has stains and does not look clean.
Stayed 3 nights in May 2024
Response from Chris J on May 13, 2024
Hi, I apologize for the unsatisfactory condition of your room during your recent visit. We work hard to provide the best in accommodations for our guests, and that starts with a sparkling clean room. I will review your experience with our housekeeping team, to ensure that we are providing the quality of accommodations that we strive for. Thank you for letting us know

4/10 Poor

Charles, MASON

Disliked: Cleanliness, amenities, property conditions & facilities
Hotel is outdated and not refreshed. The food selections for restaurants is very poor. A dirty opd TGI Fridays and Mc Donald's along with Panda Express. No quality breakfast venue or all night restaurant.
Stayed 1 night in May 2024
Response from Chris J on May 13, 2024
Hi Charles. We regret to hear that you felt there were limited dining options within our casino. Sam's Town is proud to offer 9 diverse dining venues catering to a variety of tastes and preferences. From casual eats like the Bowling Snack Bar to fine dining at The Angry Butcher, we believe we can satisfy any craving. We encourage our guests to reach out to any member of our team for dining suggestions; we're more than happy to guide you to a dining experience that you'll enjoy.

8/10 Good

Geraldine, voorheesville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are plenty of things to do and see without leaving the facility. the room was comfortable and we could view the fountain show from our window.
Stayed 1 night in Apr 2024
Response from Chris J on May 13, 2024
Hi Geraldine. Thank you for visiting us and for taking the time to share your wonderful experience with others! We look forward to welcoming you back for more excellent guest service very soon.

6/10 Okay

Vince

It was ok but could've been better
Stayed 4 nights in May 2024
Response from Chris J on May 13, 2024
Hi Vince. Thank you for the rating! We would love to learn how to make your next visit a five-star experience.

10/10 Excellent

Lonnie

Liked: Cleanliness, staff & service, property conditions & facilities
Bowling and theatre on the property.
Stayed 1 night in May 2024
Response from Chris J on May 13, 2024
Thank you for taking the time to review us. We are thrilled to see your overall experience was great. We look forward to having you as a guest again soon!

10/10 Excellent

Stan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxed atmosphere
Stayed 3 nights in Apr 2024
Response from Chris J on May 13, 2024
Thank you for the five-star rating! We're delighted to see you had a great visit with us and can't wait to welcome you back soon.

10/10 Excellent

Alyssa

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that it was more calm and quiet compared to staying on the strip. Very family friendly!
Stayed 2 nights in Apr 2024
Response from Chris J on May 13, 2024
Hi Alyssa. We are so glad to hear you and your family enjoyed your time spent with us! We look forward to your return!

10/10 Excellent

Juana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was really beautiful great service
Stayed 2 nights in May 2024
Response from Chris J on May 13, 2024
Hi Juana. Thank you for taking the time to review us. We appreciate the five-stars and hope to see you back soon!

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect for our trip. The staff was very friendly and helpful and the room was nice without being showy, and the selection of a Park View was a wise choice. The Panda Express and TGI Fridays were both better than their usual franchise selves, and Roberto's Tacos and Angry Butcher are excellent places in their own right.
Stayed 2 nights in Apr 2024
Response from Chris J on May 13, 2024
Hi Robert. We truly appreciate the kind words. We are so glad to hear that our staff helped make you feel right at home & that our amenities exceeded your expectations. We thank you for choosing Suncoast and look forward to your return.

8/10 Good

Ramanathan, Wexford

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All Good😊👍
Stayed 1 night in May 2024
Response from Chris J on May 13, 2024
Thank you for choosing to stay with us! We appreciate the review. We hope to turn your next visit into a five-star experience. Come back and see us again soon!

8/10 Good

Melissa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms and the hallways were super clean and quiet. The room and view was amazing. The outside of the property has you questioning where you decided to stay. I did like that at night there was a security guard guarding the elevators to the rooms.
Stayed 2 nights in Apr 2024
Response from Chris J on May 13, 2024
Hi Melissa. Thank you again for choosing to stay with us, and we hope to have the pleasure of welcoming you back soon!

10/10 Excellent

Christina

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and staff very friendly
Stayed 1 night in May 2024
Response from Chris J on May 13, 2024
Hello Christina. We truly appreciate the kind words. We are so glad to hear that our staff helped make you feel right at home & that our amenities exceeded your expectations. We thank you for choosing Sam's Town and look forward to your return.

8/10 Good

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service
Check in was great! Very helpful
Stayed 2 nights in May 2024
Response from Chris J on May 13, 2024
Hi Jacqueline. We truly appreciate the kind words. We are so glad to hear that our staff helped make you feel right at home. We thank you for choosing Sam's Town and look forward to your return.

10/10 Excellent

Christopher, Fontana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice inside not so much outside
Stayed 1 night in May 2024
Response from Chris J on May 13, 2024
Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back soon!

10/10 Excellent

WILLIAM

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Covered center court
Stayed 2 nights in May 2024
Response from Chris J on May 13, 2024
Hi William. We are so glad to hear you enjoyed your time spent with us! We look forward to your return!

10/10 Excellent

Marina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My son and his friends loved being at this hotel! It was very family friendly and we definitely will be back
Stayed 2 nights in May 2024
Response from Chris J on May 13, 2024
Hi, we are so glad to hear you enjoyed your time spent with us! We look forward to your return!

6/10 Okay

Marla, Modesto

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Did not like that housekeeping kept missing our room. They only came half the time & we had to call to get toilet paper & towels
Stayed 7 nights in Apr 2024
Response from Chris J on May 13, 2024
Hi, I apologize for the lack of service you experienced during your recent visit. We work hard to provide the best in service and accommodations for our guests, and that includes friendly service and timely responses to requests. I will review your experience with our team and we will improve. Thank you for letting us know.