Thank you very much in your stay in Rio Grande de laoag Resort Hotel. Your comfort and convenience are our top priority in our services. We hope to see you again soon. God bless.

Please accept our apologies for your not so good impression about Rio Grande Resort. But first, may we ask if where did you read this description of our Resort particularly on the distances of these tourist destinations you mentioned? Because Rio Grande Resort is located in Laoag City while "kapur purawan" is located in Burgos which is 2 municipalities away from Laoag City. The Laoag sand dunes or the La Paz sand dunes is a destination very accessible and near the resort. As to the Sinking bell tower its a few minutes ride away from Rio Grande Resort. You can check in the google map how far away is Rio Grande Resort in these tourist destinations. Again we are very sorry to your inconvenience.

Thank you for your very helpful feedback. We will give an urgent solution and attention to all your observation. Rest assured that we will look into all these not so good experience you had in your visit and stay with us. Our apologies.

Happy holidays Mr. James and family. Firstly, in behalf of the management of Rio Grande de laoag Resort we would like to thank you for choosing Rio Grande as your place of stay in your visit to Laoag City. Secondly, our apologies in your inconvenience and dissatisfaction with us and the resort as a whole. May I humbly justify and explain our side Sir on the concerns you had with us.1. Treated us as if we were an inconvenience. It is always our policy to let our guests feel at home. we did not have any intention at all to make you feel uncomfortable. Our staff tried their best to go out of their way to assist you and your family all the requests and needs you had.2. No restaurants close.There were restaurants downtown about 15 minutes away from Rio Grande Resort. We knew they were accessible and they are very easy to find through google map or waze3. Bad view of river. Rio Grande Resort is blessed to have a full view of Laoag river. We tried to maintain its natural beauty and view by not touching its sorroundings nor not putting any structures along the river banks.4. Pool dirty. Pool was clean but only with some few pieces of leaves that came from its near by trees. But as far as the water it is clean and safe to swim. The son of the owner of the resort who is a medical doctor got to swim during your stay in the resort.5.Top pool used as a tilapia farm. This area is for private use only, we do not understand why the guest got to enter this area. It was not part of the resort, there was a big serpent shaped pool for use of hotel guests, This private pool mentioned converted into a fish pond was a private area of the resort. and is exclusively for private sight/area.6, Internet only worked outside the owners room.We are very sorry the location of Rio Grande is a dead spot for globe and smart wherein, wifi signal is at its lowest 7. Dark and a-lot of tripping hazards.Lights in the resort are not switch on 24 hours. This is due to the circular of Laoag City to conserve energy. 8. After traveling far, tired and needed a shower, hot water heater didn’t work.Our apologies for this concern, this is due to the very strong pressure of our water line where our shower heads connections are lossen, however, guests were transfered to another room 9. Toilet backed up. According to our maintenance staff upon checking this happened because toilet paper were used and put inside the toilet bowl, but then again we did transferred the guest to the next room.10. We asked for another room. Attendant said wait till tomorrow.This was true because one member said to the attendant that they can transfer or change room the next day since it was late in the evening and the mother of the guest said so that they be transferred to another room the next day which we did. 11. Asked to have a refund, attendant said call expedia. This was very true since the attendant did not receive a single peso from the guest. Payment was made to Expedia, henc

Thank you for your kind review. With regards to the TV issue, in our facilities and amenities in our site we have not included TV set because we have no cable access. The location of Rio Grande unfortunately is in a dead spot. And for the other concern we will make sure that we will do something about it. Once again thank you for staying with us in Rio Grande Resort. Have a pleasant visit in Ilocos.

Thank you for your stay with us in Rio Grande Resort. It is our pleasure to be our generous guest in the resort. We hope to see you again soon Sir.

Thank you for your very kind review. Will make sure that management will look into these concerns and make urgent remedy and improvement on our service.

Good morning. Thank you for your kind review. We will try our best to improve our services. We hope to see you again soon.

First of all thank you for your kind feedback and review. We appreciate very much for your concern. The reservation officer who talked to you the last time is Ms. Karen. However upon checking the rooms assigned to you Madam were 2 Superior rooms. Likewise, in your reservation with Expedia breakfast was not really included hence was not included in the room rate you paid. I was also told by our duty staff that you loved our Santol fruit and you enjoyed the fruits with our ilocos black vinegar and they were complimentary. For the issue of treatment Madam, you just mentioned earlier in your review that our caretaker was good and polite and we thanked you for this feedback. We are very sorry if we did not come up with your expectations. We will consider your review as constructive and we will improve on those concerns. Thank you once again and God bless.

Thank you very much for your kind review. We appreciate and we will surely attend to your review so we may be able to improve our services. God bless and we hope you had a great vacation in Ilocos.

Thank you very much for the feedback. We needed this kind of observation. Rest assured that we will do something to improve our service. Once again thank you for your stay with us.

Thank you for your very generous review, we will surely continue our personal way of servicing our guests in the Resort. Please do visit and stay with us again.

Thank you very much Ms. Fely for your feedback/review on Rio Grande de laoag Resort. I will urgently meet with my maintenance staff and look into these very important concern on our rooms in the resort. God bless.

english translation (everything is clean) Thank you very much for your visit in Ilocos and in your stay in Rio Grande Resort. We look forward to your next visit. Have a safe trip back to your country.

Thank you for your friendly review of our resort. However, we would like to clarify the first issue on our gate being closed on the time of the check in - the time you checked in was past 11:00 in the evening, and it our policy to close our gate by 8:00 pm in the evening to ensure safety and security of our guests. Second, on our staff not aware of your reservation - Expedia only booked 1 Standard room and we prepared 1 Standard room for the reservation. But the guest claimed that they booked 4 rooms. That is why duty staff had to call the office to verify as to how many rooms were booked. The manager had to talked to the lead guest and the lead guest called Expedia and it turned out that Expedia reserved only 1 Standard room to Rio Grande Resort. We only rely on what Expedia sent us as their reservation. The third issue - the resort as being dark, it was so late in the evening that we need to switch off other lights of the resort since all of our guests were already in their rooms. Our policy is to "Conserve energy as needed". It is our priority to give quality service to all our guests. Again that you for staying with us in Rio Grande. It was indeed our pleasure to accommodate and serve you and your family.

Thank you for your kind and generous review. It is indeed our pleasure to accommodate you and your party in Rio Grande Resort,. We hope to see in your next stay with us. God bless.

Thank you very much for your concern and your generous review. We will make sure to look into your experience as a reminder to our staff in the Resort. Once again thank you for your stay with us.