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Reviews of Relaxia Lanzaplaya

3 out of 5
Relaxia Lanzaplaya
Calle México no 2, Puerto del Carmen, Tías, Lanzarote

Reviews

8.8

Excellent

Rating 10 - Excellent. 57 out of 106 reviews" "
Rating 8 - Good. 38 out of 106 reviews" "
Rating 6 - Okay. 4 out of 106 reviews" "
Rating 4 - Poor. 7 out of 106 reviews" "
Rating 2 - Terrible. 0 out of 106 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Dawn

Stayed 7 nights in May 2023

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The apartments are very close to the strip. They are clean and modern.
Stayed 3 nights in Feb 2023
Response from FOM on Feb 7, 2023
Dear Andrew,thank you for a nice review. We are happy to see you had a nice stay with us. Looking forward to seeing you soon again. Relaxia Lanzplaya team

10/10 Excellent

John

Liked: Cleanliness, room comfort
Stayed 4 nights in Oct 2022

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to bars and restaurants. The shower drainage was very poor and ended up with a soaking wet floor every time we showered
Stayed 4 nights in Mar 2020

8/10 Good

ElaineP, Denbigh

Liked: Cleanliness, amenities
I liked the apartment and I was lucky to have a decent view though I know others were a little disappointed with their views. I was on my own so the space was an added bonus and it was generous. Balcony, lounge, galley kitchen (with plenty of utensils), a good sized bathroom and a bedroom at the rear where it was quieter and darker. The dining room was clean, bright and the food choice was excellent for breakfast. I didn't eat there at lunch nor dinner time. The pool area was clean and well maintained. The receptionists need a little more in the way of customer service training as they are 'bland' and there is only one serving at any one time and it can become quite hectic there.
Stayed 7 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EXCELLENT LOCATION, CLOSE TO BEACH AND ALL AMENITIES. APARTMENT WAS SPACIOUS CLEAN AND COMFORTABLE.. FOOD WAS VERY GOOD AND WELL PRESENTED. THE POOL AREA IS IDEAL FOR SUNBATHING.
Stayed 14 nights in Jan 2020

8/10 Good

ANDREA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

Tom, Nottingham, UK

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxia Lanzaplaya was a very nice resort. The Location was very good and staff were very nice and helpful. The rooms were very clean. Food were delicious. The facilities were not as good as other very top resorts but with the price we paid it was definitely very good value for money and we were glad that we have made the right choice. Really pleased with our stay at this resort!
Stayed 4 nights in Dec 2019
Response from LJ FOM LZP on Feb 6, 2020
thank yuo for such a great review. We appreciate wouy evauate high the price - quality proportion. And we are looking forward to see you agaun soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Winter break
Overall lovely holiday just 2 many steps up and down to appartment not good having to carry suitcases up and fown them
Stayed 7 nights in Nov 2019
Response from FOM LZP on Dec 9, 2019
Dear guest, thank you for a nice review. Please do not hesitate to contact reception if you need a hand with the lugage. Our maintenace team will be pleased to help.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2019
Response from FOM LZP on Dec 9, 2019
thank you for ranking us have a lovely day

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recently stayed here as a young couple. Very central location in the new town - approx 1 minute walk onto strip and 4 minutes walk to main beach and only a 20 minute walk into the old town. Hotel very clean, apartment spacious and had cooking facilities & fridge. Free WiFi available and a safe at a small extra charge. Rooms cleaned daily with clean towels left most days (more could be obtained at reception). Breakfast had a wide selection of cooked and continental including freshly cooked omlettes, waffles and pancakes. Pool area quiet with lots of loungers always available including luxury type. On check out could leave baggage in a locked storage area and also use of a free courtesy room to change before leaving hotel. Free tea and coffee facilities also available in reception. Overall if I was visiting lanzarote again I would definitely choose Relaxia lanzaplaya.
Stayed 4 nights in Oct 2019
Response from FOM LZP on Nov 12, 2019
Dear guest, thank you for amazing review, we are looking forward to see you again soon. Kindest regards Relaxia Lanzaplaya Team

8/10 Good

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2019
Response from FOM LZP on Nov 12, 2019
Dear John, thank you for your rating, we appreciate that. We hope to see you soon with us Relaxia Lanzaplaya team

10/10 Excellent

Sean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2019
Response from FOM LZP on Nov 12, 2019
Dear Sean thank you for amazing rating, we appreciate that. Looking forward to hear from you again soon. Relaxia Lanzaplaya Team

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Nice hotel in good location
Hotel was lovely, our apartment was nice and quiet. Good location for accessing the beach, strip and busses/taxis. Good pool and lounge area. Not a big fan of the buffet, the breakfast was OK but the dinner wasn't very good, plenty of nice restaurants a short walk away. Receptionist was very helpful and friendly
Stayed 7 nights in Sep 2019
Response from FOM LZP on Nov 12, 2019
Dear guest, thank you for your opinion, we appreciate your comments. We are happy yo have aenjoyed the premises and we will contact with the F&B department to see what we can improve for dinner. Than yopu again, we are looking forward to see yo again. Relaxia Lanzaplaya Team

10/10 Excellent

Naomi, Dublin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful, staff were really nice, room was so clean and the location is brilliant. Enjoyed our stay here alot. Only thing that was a bit frustrating was we requested a late check out online when booking. When we arrived we asked again and were told to ask the day before leaving. We did that and were told to ask the morning of the day we were leaving. We did that and had to wait for a call back, still they weren't sure. But we got it in the end but it would have been nice to know even the day before departure so you can plan your day and night knowing you don't have to leave early in the morning.
Stayed 9 nights in Aug 2019

10/10 Excellent

arthur

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great food was alright but overall good visit and we will definitely be back
Stayed 9 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Property conditions & facilities
Stayed 7 nights in Aug 2019

8/10 Good

Stafford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Air conditioning excellent! Breakfast hall huge and a little univiting. One more coffee station would help service. More poolside style beds in other areas of property could work
Stayed 5 nights in Jul 2019

8/10 Good

Verified traveller

Stayed 10 nights in Jun 2019

4/10 Poor

Verified traveller

Liked: Property conditions & facilities
Stayed 7 nights in Jun 2019

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic all round
This was the best complex I have every stayed in on the island of Lanzarote and i go twice a year my only negative is I never found it earlier . The staff the hotel it's self are 2nd to none. The food is amazing and the apartment it's self and location was fantastic. I would highly highly recommend relexia lanza playa to anyone and I can't wait to return
Stayed 5 nights in Jun 2019
Response from FOMLZP on Jul 3, 2019
Dear Glen, thank you for amazing review, we are so pleased. Hoping to see you again soon. Have a lovely day

10/10 Excellent

Verified traveller

Stayed 7 nights in Jun 2019
Response from FOM LZP on Jun 19, 2019
Thank you for choosing us for your holiday! We appreciate yoour feedback.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly, rooms were lovely (could have done with cleaning the floor more often when cleaning the room!) Food for all inclusive was buffet- not overly keen on most of the buffet. They have a restaurant that only opens. Couple of days a week which was amazing compared to the buffet. Pool was very cold but the facilities around the pool was good. Bar next to pool was good.
Stayed 7 nights in Jun 2019
Response from FOM LZP on Jun 19, 2019
Thank you for choosing us for your holiday. We appreciate your awesome feedback.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very little entertainment . Poor spirits . Bar closes 11pm on the dot . Poolbar shuts at 6pm on the dot.
Stayed 7 nights in Jun 2019
Response from FOM LZP on Jun 20, 2019
Dear guest, thank you for your opinion, we have forwrded the comments to the direction. We will evaluate the posibility to have our pool bar and Music Bar open until 23:00 have a nice day Relaxia Lanzaplaya Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 9 nights in Jun 2019
Response from FOM LZP on Jun 20, 2019
thank you for your opinion.

10/10 Excellent

Verified traveller

Stayed 7 nights in May 2019
Response from FOM on Jun 20, 2019
Thank you for your opinion, we are pleased you have enjoyed yourself with us.

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Lovely pool , when the pool area closed glasses and paper cups wasn’t removed until the next day but not all , floor area could of done with washing down daily. Also people left towels on beds that were not removed even though they were not there we moved them off the bed and the remained on a chair , it was clear to me and others the people had gone home.
Stayed 3 nights in Jun 2019
Response from FOM LZP on Jun 20, 2019
thank you for your opinion, we appreciate the comemnts. The poolbeds reservations are not allowed in Relaxia Lanzaplaya byt unfortunatelly keep happening. Our pool staff can allways help to take away the towels those are reserving the sunbeds and are unatended for longer time.

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely accommodation. Newly renovated would definitely return. Only thing I would suggest to owner is to do more towel changes . ( only had one towel change in 6 days. Other than that perfect.
Stayed 9 nights in May 2019
Response from FOM LZP on Jun 20, 2019
Dear Shirley, thank you for lowely review, we are pleased you have enjoyed your stay. We are looking forward to see you again soon. Relaxia Lanzaplaya team

8/10 Good

Verified traveller

Travelled with family
location , very central .didn't like the noise and smell of greasy food from the air con vents from the restaurant or the view of the back of the restaurant. the extractor vents are extremely loud
Stayed 7 nights in May 2019
Response from FOM on Jun 20, 2019
Thank you for your opinion, we will forward the comment to the direction. Relaxia Lanzaplaya team

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was lovely, clean and spacious. We didnt really enjoy the entertainnent. Id also recommend not going all inclusive
Stayed 7 nights in May 2019
Response from FOM LZP on Jul 3, 2019
thank you for your opinion, we are pleased you have chosen us for your stay. If you wish, please send us your suggetion what would you like to have fir All inlcuive. Thank you again. Relaxia Lanzaplaya team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in May 2019
Response from FOM LZP on Jul 3, 2019
thank you for your opinion, we are pleased you have chosen us for your stay. Relaxia Lanzaplaya team

6/10 Okay

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Value for money
Good location although on a little bit of a hill. Hard to find the room had to get help, the rooms aren't very well mapped out. Room was OK for the money but breakfast wasn't very bright, but this is the case with most hotels abroad.
Stayed 5 nights in May 2019
Response from FOMLZP on Jul 3, 2019
Dear Shannon, thank you for your opinion, we appreciate your comments. please contact us if you wish to give us some suggestions for breakfast offer. Relaxia Lanzaplaya team

8/10 Good

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and a real bargain on the AI.
Lovely hotel very close to sea front, bars and restaurants. Excellent value for money.
Stayed 4 nights in May 2019
Response from FOM LZP on Jun 20, 2019
Dear Loise, thank you for nice opinion, We appreciate you have enjoyed yourselves with us. and as you mentioned, April, May and June are the month where the rates are really nice..., so you know for your next stay :) Have a lovely day Relaxia Lanzaplaya team

10/10 Excellent

Duane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great 1 week stay.
Really nice. Good location and great hotel, my room was clean, well decorated and spacious. And had a sea view. Pool was nice and all inclusive food and drinks were really nice. Overall was very impressed.
Stayed 4 nights in Apr 2019
Response from FOM LZP on Jun 20, 2019
Dear Dunane, thank you for your review, we are so happy when we receive a positive feedback for our effort. Hopefully you will wisit us again soon. Thank you again, have a nice day Relaxia Lanzaplaya Team

10/10 Excellent

Trish

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spotlessly clean with wonderful staff
From the moment we arrived into the place the staff couldn't do enough for us. The place itself is spotless and the pool area is beautiful. Breakfast is fantastic, there are plenty of choices of both hot and cold food. Will definitely stay here again. It's location is also fantastic
Stayed 7 nights in May 2019
Response from FOM LZP on Jun 20, 2019
Thank you for a great review. We love it. We definitely are looking forward to your next stay. Relaxia Lanzaplaya team

10/10 Excellent

ISABEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
gem in the centre of Puerto del Carmen
great location
Stayed 4 nights in May 2019
Response from FOM LZP on Jun 20, 2019
Thank you for the awesome review. Gems are for queens, thats why you stayed with us. Thank you again and hopefully see you soon Have a lovely day Relaxia Lanzaplaya

10/10 Excellent

Verified traveller

Liked: Amenities, property conditions & facilities
Everything was perfect, beautiful apartment, food was delicious and staff were very nice
Stayed 7 nights in Apr 2019
Response from Relaxia Lanzaplaya team on May 9, 2019
Dear sirs, thank you for taking the time and assessing our status. We are pleased that you enjoyed your stay and we hope to receive you again.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The whole complex was superb and the staff were all very friendly and helpful.
Stayed 4 nights in Apr 2019
Response from Relaxia Lanzaplaya team on May 9, 2019
Dear sirs, thank you for taking the time and assessing our status. We are pleased that you enjoyed your stay and we hope to receive you again.

10/10 Excellent

donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You won’t regret staying here
I loved everything about it ,the food was excellent and the staff so polite and friendly Always smiling from reception ,to catering staff to pool bar the girl at pool bar exceptional nice and good taste in music loved it all . Can’t wait to go back x
Stayed 5 nights in Apr 2019
Response from . on May 9, 2019
Dear sirs, thank you for taking the time and assessing our status. We are pleased that you enjoyed your stay and we hope to receive you again. Relaxia Lanzaplaya team

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Location was very good breakfast good Very quite hotel we had a lovely break not somewhere I’d take the kids as no entertainment
Stayed 3 nights in Mar 2019
Response from FOM Relaxia Lanzaplaya on Apr 4, 2019
Dear guest, thank you for youtr nice review, we are pleased you have enjoyed the stay. If you wish to book a holiday with children, we reomend you our sisters resorts: Relaxia Lanzasur with waterpark Aqualava or Relaxia Olivina both have animation for adults and children. And if you wish to book a nice break without children again, you know where we are :) THank you again, Relaxia Lanzaplaya team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely complex, great location
Stayed 7 nights in Mar 2019
Response from FOM Relaxia Lanzaplaya on Apr 3, 2019
Dear guest, thank you for a fantastic review. Hoepfully we see you soon, kind regards Relaxia Lanzaplaya team

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities
Everything was wonderful weather food and pool room ground floor was lovely
Stayed 5 nights in Mar 2019
Response from FOM Relaxia Lanzaplaya on Apr 3, 2019
Dear guest, thank you for a fantastic review. Hoepfully we see you again soon, kind regards Relaxia Lanzaplaya team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2019
Response from FOM Relaxia Lanzaplaya on Apr 3, 2019
Dear guest, thank you for a fantastic review. We are looking forward to see you again soon. kind regards Relaxia Lanzaplaya team

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place.
We had a fabulous time here for 4 nights. Staff helpful. Accommodation has everything you need. Location ideal for the beach, shops and bars.
Stayed 4 nights in Mar 2019
Response from FOM Relaxia Lanzaplaya on Apr 3, 2019
Dear guest, thank you for a fantastic review. We are loorward to see you again soon. kind regards Relaxia Lanzaplaya team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Feb 2019
Response from FOM Relaxia Lanzaplaya on Apr 3, 2019
Dear guest, thank you for a fantastic review. Hopefully we see you soon again, kind regards Relaxia Lanzaplaya team

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Everywhere exceptionally clean. Food was good but cold most of the time.
Stayed 7 nights in Jan 2019
Response from recepcion on Feb 28, 2019
Dear Guests, thank you for your visit. It is nice to hear that you enjoyed your holiday in our Hotel. We pass the recommendation to the restaurant and kitchen. Thank you again. Kind regards Relaxia Lanzaplaya

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the nicest all inclusive properties we have stayed in. There is an Alacarte restaurant you can eat in once a week which is beautiful and included in the all inclusive. Myra on the pool bar is so friendly, the buffet was very good and the pool area is lovely with plenty of sun beds and a few luxurious double loungers. apartment was stunning with new bathroom, kitchen and a lounge area. Will definitely be going back here.
Stayed 4 nights in Jan 2019
Response from Relaxia Team on Jan 30, 2019
Thanks We hope to see you soon in our Relaxia Resosrts Please don´t hesitate to contact us on the future