3 outdoor pools, pool umbrellas, sun loungers
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Reviews of Apartamentos HG Lomo Blanco

3 out of 5
Apartamentos HG Lomo Blanco
C/ Guadarfia 1, Puerto del Carmen, Tías, Lanzarote

Reviews

8.4

Very good

Rating 10 - Excellent. 37 out of 97 reviews" "
Rating 8 - Good. 45 out of 97 reviews" "
Rating 6 - Okay. 9 out of 97 reviews" "
Rating 4 - Poor. 5 out of 97 reviews" "
Rating 2 - Terrible. 1 out of 97 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Niall

Travelled with group
Parts of the property were not cleaned at all. Stairs (block B) had rubbish on them when we arrived and was still there a week later. Very noisy (block B) with staff constantly shouting at each other all day.
Stayed 7 nights in Mar 2024
Response from LOMO BLANCO on Apr 19, 2024
Dear Niall,thanks for your comments and review as they are important to us and help us to improve. We do not know what it happened, but we can assure you this is not the usual. We apologise if the service was not as expected, but hope you will give us another chance to accomplish with your expectations.Sincerely,

10/10 Excellent

Alan

Travelled with family
Liked: Cleanliness, room comfort
Stayed 8 nights in Feb 2024
Response from LOMO BLANCO on Apr 19, 2024
Dear Alan,thank you.See you soon

8/10 Good

Ismaeel

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Nice and tidy property with friendly staff. Short walk to the beach. Quiet and family friendly.
Stayed 2 nights in Feb 2024

10/10 Excellent

ian

Stayed 5 nights in Jan 2024

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Good location not far from cafes / restaurants / bars. Quiet, tidy and clean property with good access to airport. Friendly, welcoming and helpful staff.
Stayed 3 nights in Dec 2023
Response from Lomo Blanco on Dec 12, 2023
Hi,thank so much. We are really pleased that you enjoyed your stay.Hope to see you return soon.Regards,

10/10 Excellent

Carl

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Have stayed here several times. The staff and location make it a great place to stay.
Stayed 4 nights in Aug 2023
Response from Lomo Blanco on Sep 3, 2023
All the staff from Lomo Blanco, we would like to thank you for your confidence. Hope to see you return soon.

8/10 Good

Claire

Travelled with family
Liked: Cleanliness, amenities
Great location, pool, and layout, with little overcrowding for sunbeds! Brilliant service from all staff, and lots of eating our options nearby, as well as a lovely onsite bar and restaurant. Our bathroom & kitchen needed some attention, but plenty of room in the apartment, with a separate bedroom. Really could have done with air conditioning due to the nighttime heat, but we were able to hire an extra fan from reception.
Stayed 8 nights in Aug 2023
Response from L on Sep 3, 2023
Hi,thank you for taking the time to share your opinion about your stay in our stablishment. We are pleased that you enjoyed the stgay and hope to see you return soon.Regards,

10/10 Excellent

James

Stayed 3 nights in Apr 2023
Response from Lomo Blanco on Apr 30, 2023
Dear James,Thanks for the great assessment of our staff and services. We are glad that you enjoyed your stay and hope to see you return soon.Regards,

4/10 Poor

Yuliya

Disliked: Cleanliness
We arrived at 13.30 hrs for the check in at 14.00. The receptionist was surprised that we have a check in at 2 pm and informed us the room is not ready and we have to wait as the normal check in time is 16.00 hrs. At 15.20 we have received a phone call that the apartment is ready. The room was awful. When you open a cupboard or a fridge - terrible smell comes out as it has not been cleaned for a while. The shower has was broken and my husband fixed it with the knife himself. Every night at 00.30 I heard how the toilet is flushing itself. Bath and hand towels smelled dump as not washed properly. To add the whole bathroom smelt of sewage for the whole stay. When we had a day of housekeeping 2 days after our stay - they did not even wash the glasses. Left everything in the sink, only made the bed properly and added 1 clean towel. On the day of departure in the morning at around 10 am when we left the apartment we have asked to book a taxi at 4.15 pm to the airport. When we returned to the hotel and asked to book it 10 minutes later they said we had a reservation at 3.45 pm. Even if it was a misunderstanding we asked to have it at around 4.25 pm. While we used a shower facility downstairs we were sure we will come out and the taxi will be there. It took a the receptionist 10 minutes to look for our reservation before she said there is no taxi booked for us. Then she called a taxi and we had to wait for 15 minutes for the car to arrive making us late to the airport. AVOID!!!!!!!!
Stayed 3 nights in Mar 2023
Response from LOMO BLANCO on Mar 17, 2023
Dear Yuliya,Thank you very much for taking your time to make an assessment of our services during your stay in our apartments.We would like to apologise for not being able to accomplished your expectations.The checkin is indeed at 4 in the afternoon since the check out is at 12 as clearly reflected in all the information banners about Lomo Blanco. Therefore, in your case, the waiting time was reasonable.We do not know what could have happened with the damages you mention, but we assure you that cleaning and installation checks are carried out before arrival. On the other hand, a simple mention to the staff would have improved the quality of service.Cleaning is done regularly, respecting the breaks established by law, as well as the linen changes that are mentioned in the information provided during check-in. Both the towels and the sheets have been washed and dried by an external service of professionals. However, the cleaning service does not include the sink for dishes or glasses. We are sorry for the misunderstanding with your reservation for a taxi. The app used for this service is relatively new to the island and overall the service is excellent. We do not know what could have happened, and we apologize for the problems caused. Thanks for your comprehension.We would like you to change your mind and visit Lomo Blanco again, but understand if not.We wish you all the best.

10/10 Excellent

Emma

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Feb 2023
Response from LOMO BLANCO on Feb 28, 2023
Dear Emma,Thank you so much for your assessment of our services and staff. We are really pleased that you enjoyed your stay and that Lomo Blanco accomplised all your expectations. Hope to see your return soon.Sincerely,

10/10 Excellent

JOAN

Liked: Cleanliness, room comfort
I had a wonderful holiday
Stayed 4 nights in Jan 2023
Response from LOMO BLANCO on Feb 7, 2023
Hi Joan,thanks for your great assessment of our services. Hope to see you back soon.

10/10 Excellent

ALAN

Liked: Cleanliness, room comfort
Stayed 7 nights in Jan 2023
Response from lomo blanco on Jan 24, 2023
Hi,Thank you for the excellent assessment you make about our services and staff.Hope to see youb back soon.

10/10 Excellent

Joanna

Liked: Cleanliness, room comfort
One word fantastic
Stayed 14 nights in Nov 2022

6/10 Okay

Christopher, Edinburgh

Stayed 2 nights in Aug 2022

10/10 Excellent

Gemma

Stayed 2 nights in Aug 2022

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, room comfort
excellent
The hotel is beautiful and the customer service is excellent. The rooms are a little old fashion compared to the decor of the establishment as a whole, but offers what you need. The pool area is lovely to laze in the Spanish sun and catch a well needed tan. We stayed in an accessible room which had a wet room. There wasn’t much ventilation so the wet room made the room smell a little damp, but once we opened the patio doors it became more bearable. I would definitely stay again
Stayed 2 nights in Feb 2020
Response from Rosalia Rosa on Jul 28, 2020
Good afternoon Mrs. Nicole. Hope you are fine. Thank you for your opinion that encourages us to continue striving, especially now that difficult and very hard times are ahead for all of us who live from tourism. Regards. Rcp. dept

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff lovely..particularly the bar staff. everyone very helpful
Stayed 6 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean, spacious, very near old town and new town, would recommend these apartments, Only complaint would be that entertainment was not good!
Stayed 7 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2019

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful accommodation in Lanzarote
HG Lomo Blanco was a very pleasant surprise. I had a wonderful little apartment which was modern and very clean. A wonderful place to stay
Stayed 10 nights in Sep 2019
Response from Lomo Blanco on Oct 18, 2019
Dear Peter, Thanks so much for your lovely report and the value you give to our apartments. Hope to see you back soon Sincerely,

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The lifegaurd was a total muppet, he wouldnt leave anyone alone. He was constantly over telling adults to step out of the baby when they were with there children. We simply couldnt sit at our pool anymore on the holiday he was unbearable and i gave him a piece of my mind one of the days.
Stayed 7 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Happy with our holiday at Lomo Blanco. Great location, close to both beach and old town. Lovely pool area. Friendly staff and great for families with small children. Would highly recommend.
Stayed 10 nights in May 2019

10/10 Excellent

sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We only stayed for the day because we had a late flight and had to check out of our villa accommodation at 10am. The reception area was light and airy staff member who dealt with us was friendly and helpful. The room was 2nd floor with balcony which had a table & chairs and was a good size. Room had separate bedroom with twin beds plenty wardrobe space. Toilet had a large shower with sink loo and bidet plenty of towels for 3 adults. Living area was roomy large sofa bed/couch with table and chairs and kitchen area with fridge hob and microwave oven. Apartment was lovely and clean only thing missing was Air conditioning unit. Think it would get very hot in the height of the summer. It was my daughters birthday the day we stayed and the hotel delivered a lovely bottle of bubbly with chocolates and a nice birthday message. Real nice touch. We only visited one of the pools nice enough area clean and tody plenty of sunbeds. Great location. Short walk down some steps the beach and strip.
Stayed 2 nights in May 2019

10/10 Excellent

Lynsey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend
Hotel was perfect and walking distance to everything
Stayed 1 night in Apr 2019
Response from Management on Apr 24, 2019
Dear Lynsey, Thanks for your review. Hope to see you back soon. Best Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Location .pool .and security we have stayed here many times
Stayed 7 nights in Mar 2019
Response from Management on Apr 24, 2019
Hi, Thanks for your review. Hope to see you back soon

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved the big comfortable bed but 149 was a terrible spot for a lie in They ask the guests to be quiet but the noise of the cleaners was unreal from early as we seem be near the housekeepers room there was also drilling from near by mayvemaybe the pool room been renovated i think its fair to say most holiday makers keep late nights I would definitely go back otherwise lovely apartments
Stayed 10 nights in Mar 2019
Response from Management on Apr 24, 2019
Dear Anonymous, Thanks for your review as it helps us to improve. Apologise for any inconvenience caused and would like to thank you for your understanding with regards to it. Hope to see you back soon.

10/10 Excellent

Rhian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Stayed 5 nights in Feb 2019
Response from The Management on Mar 13, 2019
Dear Rhian, Thanks so much for your review. Glad to know you enjoyed your holidays in our apartments. Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing the hotel was great and the staff were so freindly and helpfull. The apartment had plenty of room to .it was a brilliant holidsy and hotel.
Stayed 7 nights in Sep 2018
Response from Management on Oct 9, 2018
Dear Customer, Thanks so much for your nice review. Any comment help us to improve services, but your nice words reach the heart. Hope to see you back soon. Sincerely,

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Central apartments close centre
Very central apartments close to the centre of the town. Very comfortable beds and lovely reception and public areas which look recently refurbished. The bathrooms require upgrading and look tired and patched. Although it reports in reception that sun loungers should not be reserved no-one seemed to be monitoring this so it was difficult to get a bed that didn’t have something on it !!
Stayed 7 nights in Jan 2018

10/10 Excellent

KATHLEEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Complex
The renovated apartments in block A are excellent. Reception staff are very helpful. The apartments are situated close to the Old Town and New Town.
Stayed 5 nights in Jun 2017

10/10 Excellent

Tracy, Sheffield

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel
Lovely clean hotel. Close to everything. Everything available in hotel if you don't want to venture out
Stayed 4 nights in Jun 2017

10/10 Excellent

LYNN

Liked: Cleanliness, staff & service
Really enjoyed our stay, staff very friendly.the apartment was nice could do with a little bit of updating , the bed was uncomfortable. The area is very hilly, you need to be physically fit. Complimentary toiletries ,sky sports on TV in room. Old town is lovely, lots of restaurants and bars, well worth visiting Would recommend

10/10 Excellent

Ian, Came, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent older block of apartments
Had a good week here Feb 2017, 3 family stayed here and all happy with the apartments for the cost. No aircon which maybe an issue in the summer, also you have to pay for wifi or find a local bar, we did the latter.
Response from Reception dep. on Feb 25, 2017
We sincerely thank you for the feed back of your stay in your last visit to HG Lomo Blanco. It will be a pleasure to pass this to all the staff as comments like yours motivate and help us to improve. We hope to see you again soon, until then, please do not hesitate to contact us for anything you may need. YoursSincerely, Reception manager

8/10 Good

Katie and Gavin, surrey, England

Liked: Staff & service
Great location. Close to old town and new town.
Great location. Within easy walking distance to a good selection of restaurants and close to beach, although the Hotel is in a quiet location. We had a great view of the hotel grounds and swimming pool from room 239. Good value for money.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely apartment, close to beach
Great apartment exactly what is advertised, would recommend paying for a fan as can be uncomfortable at night. Everything close by.reception staff very helpful, pool bar staff miserable and rude. Not enough sunbeds if totally honest but can't fault room ect.

8/10 Good

Saoirse

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Verified traveller

Liked: Property conditions & facilities
Good stay
WiFi not available free in rooms or in lobby/reception area. Available for a fee only

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and cheerful
Wifi only 5/10 privacy not too good. Room and balcony over looked by too many other balconies

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Brilliant
Really enjoyed the 5 weeks

8/10 Good

Stephen, Preston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
A Sunny week away at the start of December. A very quite hotel just far enough from the main drag and the old town. Staff were very helpful and the cleaner very thorough.

8/10 Good

Siobhra, Galway

Liked: Cleanliness, property conditions & facilities
No free wifi
Was very disappointed with the beds. Very hard. Wifi was 35€ per week. If there was free wifi we would have eaten and drank at the bar at night but we went downtown instead to get it for free.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay
Had an enjoyable stay at lomo blanco was exactly what we were looking for in a great location, will definitely return

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for the money
Nice family hotel. Good value for money. Close to bars/restaurants in Puerto del Carmen but uphill on way home so may not be suitable for older/infirm. Pool was good and kids used the games room for table tennis. Staff were friendly.

10/10 Excellent

olivia, Dublin Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend lomo blanco
Fabulous location, very friendly staff, comfortable and spacious accomodation. Would recommend highly.

10/10 Excellent

Liam, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couldn't have asked for much more
These apartments are in a great location in between the Old town and the Strip, only a 5 minute walk to either. There is also a decent Spa shop 2 minutes away for whatever you need. Lomo Blanco itself is very well presented, very clean and most of the staff friendly. We only ate food in there once and it is definitely better to eat out everyday, it was a buffet and it was quite expensive. The Apartment itself was very clean, a freezer with the fridge which was very handy. The maids also cleaned it most days and changed towels/bedsheets. We had apartment 229 and the view of the main pool was good, the quieter pool is easier to get sunbeds as there is alot of kids around the main pool. Overall great holiday and not a bad word to say about Lomo Blanco!!

8/10 Good

LancsBlue, Lancs

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Value for Money
Having just returned from a fabulous weeks holiday at the Lomo Blanco hotel, we highly recommend this hotel. This was our second visit to the hotel and following other comments booked into Block B. This is to the rear of the complex and overlooks the quieter smaller pool. The room was extremely clean and a fantastic view over the town to the sea. Cannot fault this hotel, even the singer who sang like Margarita Pracatan. Only criticism we have is the food isn't great

10/10 Excellent

Abby, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant Holiday
Absolutely great hotel. Brilliant location and will definitely be returning to HG Lomo Blanco. First time in Lanzarote and I cannot wait to return! :D

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and pleasant for Ironman
Stayed here for the Ironman Lanzarote race as other reviews said it was quiet, plus it was very close to the start and finish line. I would stay again. It was a good sized apartment with separate bedroom, clean, quiet, with good cooking facilities, especially for race morning. Staff very friendly and all requests were met. It´s up a hill (or steps) so may not suit everyone. Restaurant did nice pizzas. Good internet and WiFi. Had a good stay and would use again.

6/10 Okay

Gavin

Liked: Room comfort
Decent accommodation
Nice apartments for price but be prepared for difficulty using pool loungers and to pay for TV, a fan, iron, washing.......