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Reviews of The Juliana Resort

2.5 out of 5
The Juliana Resort
3842 Lake Shore Drive, Diamond Point, NY

Reviews

8.6

Excellent

Rating 10 - Excellent. 57 out of 119 reviews" "
Rating 8 - Good. 42 out of 119 reviews" "
Rating 6 - Okay. 12 out of 119 reviews" "
Rating 4 - Poor. 8 out of 119 reviews" "
Rating 2 - Terrible. 0 out of 119 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property
Stayed 1 night in Oct 2023
Response from Deb on Oct 13, 2023
Thank you for your review. We are glad you enjoyed your stay and we hope to see you in the future. Kind regards,

10/10 Excellent

Cathy

Stayed 1 night in Sep 2023
Response from Deb on Oct 3, 2023
So glad you enjoyed your stay! Thank you for choosing the Juliana Resort and we hope to see you again. :-)Kind regards,

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely location. Staff and management friendly and helpful. Great nostalgia.
Stayed 2 nights in Sep 2023
Response from Deb on Sep 6, 2023
Glad you enjoyed your stay! Hope we see you in the future.Kind regards,

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service
Nice Location, adjoining rooms could be heard
Stayed 1 night in Sep 2023
Response from Deb on Sep 8, 2023
Thank you for taking a moment to submit your review. We appreciate your feedback! Glad you enjoyed the location and beautiful Lake George. Hope to see you at a future date. Regards,

10/10 Excellent

Ujjal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay
Stayed 1 night in Aug 2023
Response from Deb on Sep 2, 2023
Thank you for your 5-out-of-5 review. We are glad you enjoyed your stay and we hope to see you in the future. Regards,

10/10 Excellent

Ann

Travelled with family
Liked: Amenities
This property is perfect for a fun family vacay or even a romantic getaway with the one you love. They have thought of everything you could want to spend time in Lake George! The staff is super accommodating and friendly. They have all the water toys needed to enjoy time on the lake and when you get back to shore, there are grills and fire pits to enjoy as well.
Stayed 4 nights in Aug 2023
Response from Deb on Aug 21, 2023
We are so glad you enjoyed your stay at the Juliana! Thank you for your kind words. We hope to see you for your next trip to Lake George.Regards,

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Debra on Sep 10, 2023
Thank you for your feedback and I’m sorry that we did not get a chance to discuss your stay prior to your departure. I’d like to continue the conversation on how we can improve. Please email me with a contact number to discuss further. Kind regards,

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Deb on Aug 21, 2023
Thank you for your 5-out-of-5 review. We are glad you enjoyed your stay here at the Juliana. We look forward to having you return for your next trip to Lake George. Kind regards,

6/10 Okay

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Deb on Aug 21, 2023
Thank you for your review. We hope you enjoyed your stay and beautiful Lake George. Regards,

6/10 Okay

charles, BRIAR CLIFF MANOR

Travelled with family
Disliked: Amenities
Very nice management, clean and serviceable motel. Expect nothing more. Views of lake ok (not the best vantage point), rooms tiny and cheaply constructed and furnished. Sort of a redneck feel misplaced down the road from The Sagamore and Bolton Landing, which are far better choices considering the price of this room was no bargain. Sometimes paying triple isn't worth it, but sometimes it is.
Response from Deb on Aug 21, 2023
Thank you for your review. We pride ourselves in accommodating our guests to the best of our ability and your words will be passed along to our staff to further improve our services. Kind regards,

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Deb on Aug 7, 2023
Thank you for your 10-out-of-10 review. We are so glad you enjoyed your stay and we hope you will return for another visit in the future. Kind regards,

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cute and quiet area 10/10.
Stayed 1 night in Jul 2023
Response from Deb on Aug 1, 2023
Thank you for your review! We are glad you enjoyed your visit at the Juliana Resort and we hope to see you for a future visit. Kind regards,

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Complimentary upgrade
Complimentary upgrade offered without asking for it! Class act. Will visit again!
Stayed 1 night in Jun 2023
Response from Debra on Jul 1, 2023
So glad you enjoyed your stay! Hope to see you again. Thank you!Kind regards,

10/10 Excellent

andea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Deb on Jun 30, 2023
Thank you for your 5 out of 5 review. We hope you visit The Juliana Resort at a future date.Kind regards,

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is now my third time staying here and I love it. It is located on the lake in a quiet area which is so nice. I don’t need much when I go on vacation and what I need is provided by the Juliana. Pool, beach, fire pit and kayaks~
Stayed 3 nights in Jun 2023
Response from Deb on Jun 15, 2023
Greetings! We are so glad you enjoyed your stay. Thank you for taking a moment to write your review and for your kind words. We hope to see you in the future!Kind regards,

4/10 Poor

FRED

Stayed 3 nights in Jun 2023
Response from Debra on Jul 3, 2023
Greetings! I will give you a call to find out more about your stay and your rating. We strive to make sure our guests are comfortable and enjoy your stay. If there is something we can do we'd like to know :-).Kind regards,

10/10 Excellent

Adil

Stayed 3 nights in May 2023
Response from Deb on Jun 13, 2023
Thank you for giving the Juliana at 10 out of 10! We are thrilled that you enjoyed your stay and we hope to see you again.Kind regards,Deb

8/10 Good

Antoinette

Liked: Cleanliness, staff & service, property conditions & facilities
This property was nice for what we wanted. We went out there on the motorcycles with a group of people and this place was right on the water and had a pool. They had areas were we could sit in a group Arouca fire which was great and they had grills everywhere so we could grill dinner and just hang out after riding all day. The rooms were clean but out dated. And you could hear everything in the rooms next to yours which was annoying. They had air conditioners but they were old and very noisy. But over all it was nice
Stayed 2 nights in Jun 2023
Response from Deb on Jun 4, 2023
Thank you for taking the time to write your review. We are glad you enjoyed your stay and appreciate your feedback. We hope you will visit us in the future. :-)Kind regards,Deb

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is an inexpensive hotel, not a luxury hotel, so I'm giving 5.0 ratings based on expectations for a moderately priced option. Check in was quick and easy, the staff was pleasant, the room was sufficient, and the location (on the shore overlooking Lake George) was nice. No breakfast options at the hotel, but it's very near a number of restaurants along the same road. If you don't need the fancy stuff (health club, restaurant, etc.), then this might be a great place for you to stay, to enjoy the Lake George area. Note that the driveway is steep and twisty, but parking was free and available.
Stayed 1 night in Jun 2023
Response from Deb on Jun 9, 2023
Thank you for taking a moment to write your review. We are glad you enjoyed your stay and we look forward to your next visit.Kind regards,Deb

10/10 Excellent

Kathleen M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
October Anniversary
Stayed 2 nights in Oct 2022

10/10 Excellent

Stephen

Stayed 1 night in Oct 2022

4/10 Poor

Patrick, Longueuil

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The Diamond Point area plays very fast and loose with the term « Resort. » it’s more of a motel with a private beach and dock. The sound insolation between the walls is non-existent. You hear everything your neighbours say or do. We paid extra for a lakeside view but there was no real view. There seem to be only two rooms with proper views on the entire property. Ping pong was fun though and the staff were wonderful. It’s a beautiful area.
Stayed 2 nights in Sep 2022
Response from Stephanie on Oct 5, 2022
We value guest feedback greatly, as it not only helps us improve our services but also to ensure the highest quality experience for our guests. We apologize that your expectations were not met while staying here at the Juliana Resort. While we can assure that you were not charged extra for a lake-view unit, we are sad to learn that you were not satisfied with the room you booked regardless. In addition, we appreciate you highlighting our staff, and are happy to hear that you were able to make use of our ping-pong table! Thank you again for sharing your thoughts with us, and we hope you'll give the Juliana Resort another chance in the future.

10/10 Excellent

Islambek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is amazing. The stuff is very friendly and helpful.
Stayed 2 nights in Sep 2022
Response from Rebekah on Sep 27, 2022
Islambek, Thank you for your review! We appreciate you highlighting our staff and property, and we hope to have you back as our guest again soon! Kind Regards, Rebekah

8/10 Good

Nkiru

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little resort
We had a cabin with a high loft , another bedroom underneath, and pull out couch. It was comfortable and clean though lighting was very dim except in the bathroom. They provided complimentary extras like dish soap, dishes and cookware as well as blow dryer, shampoo & conditioner. We had a private porch with table, chairs and umbrella. There was plenty of outdoor grills and sitting areas as well as play area for kids. There is a pool and private beach was a short walk down the slope where kayaks and canoes were free to use. It was a bit difficult to get someone on the phone but once I did, they were friendly and helpful. The only sour note was that they were mowing and doing edging at 3pm while we were playing corn hole and table tennis so we had to keep moving to get away from the grass and noise.
Stayed 2 nights in Sep 2022
Response from Rebekah on Sep 12, 2022
Nkiru, Thank you for taking the time to review your experience at our property! We really appreciate you highlighting our property and the amenities we have to offer on site. We are pleased to hear that you had an overall enjoyable time here with us at The Juliana Resort. We also appreciate your feedback regarding the maintenance staff doing lawn work. I will certainly pass on this feedback to both management and the maintenance staff. Thank you again for staying with us, and we hope we can far exceed all of your expectations upon your next visit!

8/10 Good

Donald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Sep 2022

10/10 Excellent

peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was safe and quiet. The room was very clean. The staff very friendly. Convenient to all Lake George activities. Was pleasantly surprised on how nice this place was. Would definitely come back again.
Stayed 3 nights in Jul 2022
Response from Rebekah on Aug 9, 2022
Thank you Peter for taking the time to leave a review and for highlighting our location, staff, and property! We are so pleased to hear you had an enjoyable stay here with us at The Juliana Resort! We really appreciate your kind words, and we hope to have you back as our guest again soon!

10/10 Excellent

Louise

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The Juliana had just what I was looking for. The unique Lake George Experience. Other than a couple lightbulbs being out, we had a wonderful overnight stay.
Stayed 1 night in Jul 2022
Response from Rebekah on Jul 18, 2022
Louise, Thank you for taking the time to write us a review! We are so happy to hear that you had an overall enjoyable stay here with us at The Juliana Resort! However, we are sorry to hear about the lightbulbs. Had we been made aware of the issue, we would have been happy to fix it for you right away! Thank you again for the review, and we hope to have you as our guests again in the future!

4/10 Poor

David

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If you want bare minimum, no room cleaning, spotty WiFi, tiny view of the lake, excessive bugs,dirty pool, awful beds and to be overcharged for it, this is the place for you. Oh and the whole property just slopes down without stairs or much grading so I hope you're mobile and have no issues with balance or walking up steep hills. The only nice things I have to say are the one person in the office, Jessica, is very sweet and helpful and there are a lot of fire pits and places to sit, if you can sit outside without getting swarmed by bugs.
Stayed 7 nights in Jun 2022
Response from Rebekah on Jul 1, 2022
David, thank you for staying with us at The Juliana Resort and thank you for taking the time to leave us a review. We value guest feedback greatly, as it not only helps us improve our services but also to ensure the highest quality of our guests' experiences. We are very sorry to hear that your experience here with us was anything short of excellent. Being located in the Adirondacks surrounded by mountains does cause our property to have some difficult terrain and bugs outside, especially this time of the year! I will be passing this review over to the management team to take into consideration when planning next years updates. We hope you'll consider booking with us again in the future!

10/10 Excellent

Zarrar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is a hidden gem. Gorgeous private cheap, all the kayaking you like to do. Family run, super friendly staff. I can't wait to go back
Stayed 3 nights in Jun 2022
Response from Rebekah on Jul 1, 2022
Dear Zarrar, thank you so much for your review! We are so pleased you had an enjoyable time here with us at The Juliana Resort. It's nice to hear such positive feedback, we really appreciate your kind words. Thank you for staying with us, and we look forward to having you as our guest again in the future!

10/10 Excellent

Noelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff. Beautiful spot. Clean cute room
Stayed 1 night in Jun 2022
Response from Rebekah on Jun 21, 2022
Margaret, thank you for highlighting our location, staff and property! We are so glad you enjoyed your stay here at The Juliana Resort, and we hope to have you as our guest again soon!

4/10 Poor

David

Travelled with partner
Disliked: Amenities, property conditions & facilities
Had to kill 5 bugs as soon as we got there. Bathroom was smaller than most closets forget the shower how tiny it was. To get anywhere on property ya had to hike what seemed like mountains. I ll never return here
Stayed 2 nights in Jun 2022
Response from Rebekah on Jul 1, 2022
David, thank you for taking the time to leave us a review, and thank you for staying with us at the Juliana Resort! We value guest feedback greatly, as it not only helps us to improve our services but also to ensure the highest possible quality of our guests' experiences. We are so sorry to hear that you were not satisfied with your stay. I will be sure to share this review with our management and housekeeping staff, to take into consideration when planning next years updates. We hope you'll choose to give The Juliana Resort another chance in the future! Thank you again for letting us know about your stay.

8/10 Good

Victoria

Travelled with family
Liked: Staff & service, property conditions & facilities
Location and beach area is lovely and peaceful. Enjoyed being able to build a fire at night. Pleasant staff. Free, convenient parking. Would suggest mattress upgrades but could also just be my preference. Would prefer earlier checkin time and later checkout time.
Stayed 1 night in Sep 2021

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My wife and I stayed at the Juliana resort and the staff was fantastic the building was great The view was beautiful my only complaint was the bed was very uncomfortable but beyond that it was amazing would absolutely recommend it !!
Stayed 2 nights in Oct 2021

4/10 Poor

Laura

Disliked: Cleanliness, property conditions & facilities, room comfort
This hotel should not be in Hotels.com's list.
The titular statement says it all but here it is again: This hotel should not be in Hotels.com's list. I indeed paid a price of a 4star hotel for motel purporting to be a resort.
Stayed 1 night in Oct 2021
Response from Stephanie on Oct 8, 2021
Thank you for taking the time to provide us with your feedback.

6/10 Okay

Matthew

Travelled with family
Liked: Amenities
They charge a substantial price but nothing is updated. Kayaks look 10 years old and it costs almost nothing to replace. Fridges have rust spots on the outside. VERY small TV. Pluses are the lake, free water sports, free grills, fire pits. Overall best use is for a budget guys trip.
Stayed 3 nights in Sep 2021
Response from Stephanie on Oct 8, 2021
Thank you for staying with us, and for providing us with your feedback. Happy to hear you enjoyed use of our free water sports, grills, and fire pits.

10/10 Excellent

Joseph P.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2021

10/10 Excellent

Raymond

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Best Family Vacation at Lake George
Originally we were staying at at different location because we didn’t know about The Juliana’s resort. We booked the entire week at at different place on the strip and it was a nightmare between the noice and the people screaming at each other from the street and loud cars all hours of the night. Let me just say I’m so glad we found The Juliana’s. Jessica and Mary were amazing very friendly and helpful. They made our family Vacation unforgettable. The property needs a few updates but the stuff was one of the best I’ve ever dealt with. I would definitely recommend The Juliana’s Resort to all my friends and family. We just left and we’re already playing our next trip to The Juliana’s as soon as possible. We go to Lake George 3-4 times a year and we never had such a great time while on vacation thanks to Jessica and Mary for helping us turn a nightmare vacation into a dream family vacation. I wish I could give The Julianna’s resort more than a 5 stars 🌟 ⭐️ 🌟 ⭐️ 🌟 ⭐️ 🌟 ⭐️ 🌟 ⭐️
Stayed 2 nights in Sep 2021
Response from Stephanie on Oct 8, 2021
Thank you Raymond for taking the time to provide us with your wonderful feedback. I am so happy to hear you, and your family enjoyed your stay with us. We look forward to your return!

4/10 Poor

LAKULESH

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2021

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021
Response from Stephanie on Sep 8, 2021
Thank you for review, We hope you enjoyed your stay with us.

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service
I thought the fire pit was a nice touch and the deck overlooking the lake was very picturesque. I liked that the room had floors throughout, as rugs gross me out. I wasn’t crazy about the noise coming from nearby rooms, as it was hard to get to sleep. The AC was located in the bathroom, which, was ok but wish it was closer to the bedroom.
Stayed 4 nights in Aug 2021
Response from Stephanie Front Desk on Sep 1, 2021
Thank you for your feedback!

8/10 Good

Verified traveller

Stayed 3 nights in Jun 2021
Response from Stephanie on Jul 23, 2021
Thank you for your review. We appreciate your feedback and hope to have you stay with us again in the future!

8/10 Good

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful view!
I would not hesitate to stay here again. The person at the front desk, when checking in and out was very nice. The deck overlooking the lake was wonderful.
Stayed 2 nights in Jun 2021
Response from Stephanie on Jul 5, 2021
Thank you for your review of your recent stay with of. We appreciate your feedback.

10/10 Excellent

Verified traveller

Stayed 4 nights in Jun 2021
Response from Stephanie on Jul 23, 2021
Thank you so much for your review. We appreciate your feedback.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second year staying here and I will be back for a third year. It is a small resort and includes use of kayaks, paddle boards and rowboats. There are plenty of grills to use as well as fire pits. The property is well maintained and the staff is always accommodating.
Stayed 3 nights in Jun 2021
Response from Stephanie on Jun 28, 2021
Thank you very much for your choosing us again, we certainly appreciate your business!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect. Family friendly. Perfect for children.
Stayed 3 nights in Jun 2021
Response from Stephanie on Jun 21, 2021
Thank you very much for your kind review. We are happy to hear you have enjoyed your stay with us.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Amenities
The shower was running very slowly, couldn't wash my hair...the bathroom sink waa leaking on the fist night...but 🙃 overall it wasn't bad...
Stayed 2 nights in Jun 2021
Response from Stephanie on Jun 15, 2021
Thank you so much for your review. We appreciate your feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jun 2021
Response from Stephanie on Jun 21, 2021
Thank you for your kind review! We appreciate your feedback.

8/10 Good

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2020

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020