Lake Eola Heights Vacation Packages

Staff was average. Property had a lot of amenities. It was hard to find times for the on-property restaurants, where some closed at 7pm. Property was large which made taking a car a necessity. Property doesn't offer transportation to Disney or other parks. Hotel room was great and seems to have been recently updated. Pool and hot tub availability was great and close to villas. Overall, I would stay here again if visiting Disney or nearby.

The hotel is nice and convenient to universal studios. The rooms are clean but having to call housekeeping everyday to get your trash picked up or fresh towels was a hassle. One time no one answered and we had to walk down to the front desk to get someone. With kids this was a pain and the elevators were always out of commission everyday. Our last day we only had one working one that was delayed with everyone needing it.

I was there for three nights. They never came to clean my room .

Staff was awesome but rooms were stuffy and cramped.

We booked a three bedroom villa for myself and three of my adult children for 8 nights. I have stayed at Reunion 3 times in the past with the last time being 2016. The initial villa assigned to us was very "tired". The arm chair in the living room had a broken leg and was not usable. The dining chair pads felt like kids had been jumping on them and had no structure.Very uncomfortable. The carpets were soiled and we felt we needed footwear to walk on them to feel comfortable.With us being Canadian,wearing outside shoes inside was foreign to us. I did speak with the reception who informed us at the time that they had no other units available but did apologize. A couple of hours later I received a call from the manager offering us a new three bedroom unit. This unit was much nicer and very comfortable.It seems it is a hit or miss situation when booking with Reunion.That was not my experience at all in th eprevious three times we had stayed with them.