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Reviews of Baymont by Wyndham Lake City

2.5 out of 5
Baymont by Wyndham Lake City
3598 W Us Highway 90, Lake City, FL

Reviews

5.2
Rating 10 - Excellent. 137 out of 1005 reviews" "
Rating 8 - Good. 156 out of 1005 reviews" "
Rating 6 - Okay. 187 out of 1005 reviews" "
Rating 4 - Poor. 203 out of 1005 reviews" "
Rating 2 - Terrible. 322 out of 1005 reviews" "

5.2/10

Cleanliness

6.6/10

Staff & service

4.8/10

Amenities

5.0/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

4/10 Poor

Louis

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pictures are deceiving the hot tub was locked ,the fitness room was a storage area. The rooms need updates no coffee pot burn holes in the spread. The building looks run down and needs a lot of cleaning up. The breakfast was small and very little to pick from and not alot of healthy things to pick from. A lot of dead bugs in the window of the room. The a/c wasn't too cool in the room. The pool was cloudy and not clean in the pool area. Will not be staying here again.
Stayed 1 night in May 2024

4/10 Poor

joseph

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024

4/10 Poor

Martin

Liked: Staff & service
Disliked: Property conditions & facilities
Good location
Stayed 1 night in May 2024

4/10 Poor

Elizabeth

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in May 2024

6/10 Okay

Debbie

Travelled with family
Cobwebs hanging from the ceiling. Dusty, floor was dirty, made our socks dirty.
Stayed 1 night in May 2024

2/10 Terrible

Shirley

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No coffee pot in room. No coffee in lobby and staff was outside on phone smoking. Dead bugs on wall and only one towel
Stayed 1 night in May 2024

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in May 2024

2/10 Terrible

RONALD

This is the most disgusting hotel I have ever stayed at. Why in the world do you even offer this place on Expedia? Do you not do any due diligence before you offer these rooms?
Stayed 1 night in May 2024

10/10 Excellent

Sandra

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very nice and help with my mother that has cancer thank u so much i will come again
Stayed 1 night in May 2024

4/10 Poor

Sherri

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
It seems very safe and quiet but inside the of the rooms was very unclean. The floors were dark wood probably to hide all the dirt from not cleaning; I have pictures of the spider webs on the base board with bugs and roaches. The shower tub was very nasty I was lucky that I had slippers that I could use to get off the bed and to be able to take a shower with. The sheets were clean but the bed decoration was very nasty like it had food or other spills on it, very gross. But the staff were very cordial and nice.
Stayed 2 nights in May 2024

4/10 Poor

Shannon

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
No shower curtain, no toilet paper, blood on the linen, hair in the bathroom. Room smelled like smoke. Sketchy drunk people loitering on the stairs and on the parking lot
Stayed 1 night in May 2024

2/10 Terrible

Casey

Stayed 1 night in May 2024

2/10 Terrible

Janet

Disliked: Cleanliness, amenities, property conditions & facilities
The room was dirty and there was a half smoked cigarillo on the floor right next to the bed and a night stand.
Stayed 1 night in May 2024

8/10 Good

kelly

Business traveller
Liked: Cleanliness, staff & service, amenities
The hotel was clean and quiet allowing us to rest after a long day.
Stayed 1 night in May 2024

6/10 Okay

Elisabeth

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Cleanliness
The towels were stained, and not just a little, a LOT. You could feel the stickiness on the carpet. Plugs barely work and fridge had to be plugged up to the light in order to work
Stayed 1 night in Apr 2024
Response from Baymont Inn & Suiktes on Apr 26, 2024
We are sorry your stay wasn't what you expected.

6/10 Okay

gerald

Travelled with family
Disliked: Amenities
Very plain property. Lack of help and some things not working. No room phone, not finished cleaning when assigned and food left in the fridge.
Stayed 1 night in Apr 2024
Response from Management on Apr 26, 2024
Thank you for staying with us and your feedback. We are always working to do better.

8/10 Good

JOHN

Liked: Cleanliness
Staff was friendly, but breakfast was very limited.
Stayed 2 nights in Apr 2024
Response from Baymont Inn & Suites on Apr 24, 2024
We are glad to hear your interaction with staff went well. We apologize that our morning breakfast did not meet your expectations.

10/10 Excellent

Tinya

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was easy and the employee was so friendly! Beds were comfortable and room was clean.Will definitely stay here again when passing through
Stayed 1 night in Apr 2024
Response from Baymont Inn & Suites on Apr 23, 2024
Thank you for your review & rating. We hope to see you in the future.

6/10 Okay

Kelly

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Baymont Inn & Suites on Apr 16, 2024
Thank you for your rating.

4/10 Poor

Erica

Travelled with partner, Travelled with group
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Tv didnt work dirty bathrooms in room dirty pool
Stayed 1 night in Apr 2024
Response from Baymont Inn & Suites on Apr 16, 2024
Maam first and foremost the pool wasn't even up so you can't even comment about the pool, next i do recall we did fix your tv it wasn't broken it just needed to be set on the correct HDMI so the tv would connect and in regards to the bathrooms ma'am we are in the process of renovations but it was clean.

4/10 Poor

Erica

Travelled with partner, Travelled with group
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Bathroom was dirty pool dirty no trash cans in room
Stayed 2 nights in Apr 2024
Response from Baymont Inn & Suites on Apr 17, 2024
It seems we got two of the same reviews from you. We responded to your first review since it was a duplicate.

2/10 Terrible

Mike

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Extremely old worn-out and dingy
Stayed 1 night in Apr 2024
Response from Baymont on Apr 5, 2024
Thank you for staying with us. We apologize you weren't happy with your stay. We are always making improvements.

2/10 Terrible

Luis

Stayed 1 night in Mar 2024
Response from Baymont Inn & Suites on Apr 21, 2024
Sorry your stay wasn't what you expected.

2/10 Terrible

Dillon

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was nice and helpful. I didn’t like that I found marijuna in a drawer in the first room I was given
Stayed 4 nights in Mar 2024
Response from Baymont on Mar 31, 2024
Our apologies, We are dedicated in making changes to better clean our rooms. Hope you'll give us another chance in the future. Thank you for staying with us.

2/10 Terrible

Angela

Disliked: Cleanliness, property conditions & facilities
Do not stay here!!!! Locks wouldn’t work, stains on sheets, not cleaned, furniture tore up. Multiple room changes. We just needed somewhere to rest our head while traveling to Florida so it’s not like expectations were high. This is one of the worst place I’ve ever stayed, or attempted to stay. I drove right next-door and pay the price because it was so bad.
Stayed 1 night in Mar 2024
Response from Baymont Inn & Suites Mangement on Mar 27, 2024
We are sorry your stay wasn't what you expected. We are in the process of renovations.

2/10 Terrible

Kyle

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Half the outlets and lights didn't work. The TV didn't work. No water pressure in the shower. The tub was clogged. Looks like someone stole the phone out of the room. It's run down overall. We had to wait almost an hour for our room to be ready, in the evening. Avoid. This. Place.
Stayed 3 nights in Mar 2024
Response from Baymont Inn & Suites Management on Mar 26, 2024
We are sorry your stay wasn't what you expected. We are in the process of renovations.

8/10 Good

Terri

Liked: Staff & service
The room I had requested had not been cleaned and I was moved to a different room which didn't have the walk in shower. A little inconvient but the front desk clerk was great.
Stayed 1 night in Mar 2024
Response from Baymont Inn And Suites Management on Mar 18, 2024
Sorry for any inconvenience we hope you stay with us again in the future.

4/10 Poor

Patricia

Travelled with group
Disliked: Property conditions & facilities
The dead bolt wouldn’t slide and the safety “hasp” above it was torn off. The telephone cord was cut. The hair dryer plug had scorch marks and I found a toe nail clipping on the floor. Delightful.
Stayed 2 nights in Mar 2024
Response from Baymont Inn & Suites Management on Mar 18, 2024
We apologize for any inconvenience please in the future let our front desk staff know about any concerns.

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convivence to interstate.
Stayed 1 night in Mar 2024
Response from Baymont Inn & Suites Management on Mar 18, 2024
Thank you for your review

10/10 Excellent

john

Liked: Staff & service
A place to crash for the night
Stayed 1 night in Mar 2024
Response from Baymont Inn & Suites Management on Mar 18, 2024
Thank you for your feedback.

4/10 Poor

Chandra

My towels were dirty and obviously not changed from the last guest. There was no tv remote. There was loud noise from other guests right outside my door. The room smelled. My room was not cleaned during my two-day, two-night stay . The only good thing was the price, convenient location and friendly staff. If you are on a budget, this is somewhere to lay your head; otherwise, avoid!
Stayed 2 nights in Mar 2024
Response from Baymont Inn And Suites Management on Mar 18, 2024
Stay overs are cleaned only at guest request. We are glad our stay was friendly and pleasant we appreciate your feedback and are always looking for areas to improve.

10/10 Excellent

Royle

Stayed 1 night in Mar 2024
Response from Baymont Inn & Suites on Mar 27, 2024
Thank you for your rating.

10/10 Excellent

Dejah

Geeat
Stayed 1 night in Feb 2024
Response from Baymont Inn & Suites on Mar 3, 2024
Thank you for rating on our property.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It smelled terrible and it was dirty!! Never again sorry 😞
Stayed 1 night in Feb 2024
Response from Baymont Inn & Suites Management on Feb 25, 2024
We are sorry your stay wasn't what you expected. We appreciate your feedback.

2/10 Terrible

susanne

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The room was disgusting - the towels were dirty - like they had just folded the used towels. There wasn’t any soap, Kleenex and 1/4 roll of toilet paper. The counter had food on it. The mirror was dirty. The bathroom was filthy - the door had splatter all over it. We had booked with Expedia and the reason we selected this hotel was it was pet friendly and we had our dog. When I was checking in they charged an additional $20 which was not mentioned anywhere on the hotel or Expedia site. Avoid this place if you can.
Stayed 1 night in Feb 2024
Response from Baymont Inn & Suites Management on Feb 25, 2024
We are sorry your stay wasn't what you expected. We do have signs posted at the check in counter about our pet fees.

2/10 Terrible

John

Disliked: Cleanliness, staff & service, room comfort
Don’t stay here
The hotel is very old. Not well maintained. Bathtub was dirty and one of the tub walls was cracked. The pictures on the site do not reflect the rooms.
Stayed 1 night in Feb 2024
Response from Baymont Inn & Suites Management on Feb 22, 2024
gave guest 70.00 per night because they are getting two rooms. DO NOT CHANGE THE ROOM NUMBERS GUEST NEEDS TO BE IN 202 AND 203 THEY ARE ONLY BOOKING BECAUSE THESE ROOMS ARE ADJOINING

2/10 Terrible

denise m

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The front desk lady Amy went way beyond to help us. The first room reeked of bleach, the beds were not properly made and was dirty. The second room looked like someone slept in the bed and was dirty. Amy offered to come change the sheets and when doing so we saw a bug jump from the bed. At that point Amy offered a full refund and found another room that she personally inspected, cleaned all surfaces and made sure the beds were ok. We appreciated all of her help and the cooperation of the owner. Our suggestion would be a through cleaning by "Professional trained cleaners" and a through paint job and new carpets. You could easily charge more money for a better quality hotel. People will pay for that!
Stayed 1 night in Feb 2024
Response from Baymont Inn & Suites on Feb 22, 2024
Thank you so much Denise for your positive feedback and also corrective criticism we are always looking for areas to improve. We appreciate your review.

2/10 Terrible

Robert

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I made a mistake by about 5 minutes of reserving a hotel room after midnight and they wouldn't honor my night and then my friend went into the bathroom and there were cockroaches in the bathroom
Stayed 1 night in Feb 2024
Response from Baymont Inn & Suites Management on Feb 22, 2024
Our rooms are sprayed weekly and checked then signed off by a certified pest control specialist. We assure you other than a possible palmetto bug our rooms do not have "roaches" We do appreciate your feedback.

10/10 Excellent

Ivan

Stayed 1 night in Feb 2024
Response from Baymont Inn & Suites Mnagement on Feb 22, 2024
Thank you for your 10 out of 10 review.

6/10 Okay

Margaret

Travelled with family
Liked: Staff & service, room comfort
Stayed 3 nights in Feb 2024
Response from Baymont Inn & Suites Managment on Feb 20, 2024
Thank you for your rating.

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Do not recommend at all
The floor was absolutely disgusting to where my kids feet turned black on the bottom. It smelled musty and like mold. The bathroom was gross and looked like it did not get cleaned in a long time. Driving up and the outside looked nice until you walked inside to check in and drove around to the side to the room. The place absolutely needs updated or at the very least an actual good clean. The only thing good was the lady at the front desk. She was very nice and accommodating.
Stayed 1 night in Feb 2024
Response from Baymont Inn & Suites Mangement on Feb 20, 2024
We are sorry your stay wasn't what you expected. We appreciate all feedback whether that is positive or negative so we know where to improve. We are glad the staff was welcoming thank you for the kind comment.

8/10 Good

Royle

Stayed 1 night in Feb 2024
Response from Baymont Inn & Suites on Mar 27, 2024
Thank you for your rating.

2/10 Terrible

Donald

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was filthy no towels the room looked like it hasnt been cleaned at all . The room was so bad we turned our keys back and left
Stayed 1 night in Feb 2024
Response from Baymont Inn & Suites on Feb 25, 2024
Thank you for your review.

2/10 Terrible

Laquita

Stayed 1 night in Feb 2024
Response from Baymont Inn & Suites on Mar 27, 2024
Thank you for your rating.

2/10 Terrible

Tracy

Stayed 1 night in Feb 2024
Response from Baymont Inn & Suites Management on Feb 22, 2024
It seems your stay wasn't what you expected. Next time please leave feedback for us whether that be positive or negative we are always looking for ways to improve and make our guest experiences the best we can.

2/10 Terrible

Gaye

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel
Stayed 1 night in Feb 2024
Response from Baymont Inn & Suites on Feb 17, 2024
We appreciate your feedback whether that be positive or negative. We are always looking for areas to improve.

10/10 Excellent

Jose

Stayed 2 nights in Feb 2024
Response from Baymont Inn &Suites on Mar 27, 2024
Thank you for your rating.

10/10 Excellent

Conrado

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Baymont Inn & Suites on Feb 17, 2024
Thank you for your rating.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Wyndham should be ashamed!
The staff should not be blamed for the hotel. The pictures on line are no where near accurate. The furniture is old & worn, the carpet and tile damaged and needing to be replaced, the bathroom rusted, stained tile & grout, tiolet bowl permanently stained and would take 3 flushes for liquid only. The bedding and linens were no better. Cigarette burn joles in the sheets, ratty towels, dirty curtains, pillows flattened due to use. The tv didn't work, we brushed our teeth and washed our hands using bottled water and our beach towels to clean up....i didn't trust the water. Why did we stay the night? It was late. No other area hotels had rooms. The one tome i fidnt read reviews before booking. I trusted the pictures and price. When we checked on they had given our room away, gave us another which hadn't been made up and we slept on our coats and beach towels and left 1st thing in the morning. Im leaving this review and my next review will be directly to Wyndham, this is their problem, responsibility and should be held to a higher standard. Absolutely shameful that they are making these employees at this property hold the bag for them.
Stayed 1 night in Feb 2024
Response from Baymont Inn And Suites on Feb 16, 2024
Thank you for your feedback.

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Don’t recommend for people that prefer clean place
Upon arrival to use the restroom. Shower still wet with hair inside. There were no clean towels or washcloths. Had to ask for towels which someone had to bring. The previous customer hygiene products were left on the sink. With their hair and dirt on it. Please refer to pictures. I didn’t shower here or use the bathroom at all just to be safe
Stayed 1 night in Feb 2024
Response from Baymont Inn & Suites Management on Feb 16, 2024
Thank you for your feedback whether that be positive or negative we are always looking for the areas where we need to improve.