Lake Andrew Tours and Activities

Unfortunately, our stay was disappointing due to a significant bug problem, limited housekeeping, and difficulty reaching the front desk. When we first arrived, our room was infested with what appeared to be ladybugs or Asian beetles. We also saw stink bugs and another type of bug we couldn’t identify. We were told this happens during this time of year. While I understand that seasonal pests can be an issue, the number of bugs in our room was unacceptable and made it difficult to feel comfortable. Housekeeping only came once during our stay, and even then, very little appeared to have been cleaned or replenished. We ran out of toilet paper, and I called the front desk multiple times without an answer. I eventually found a housekeeping cart in the hallway and had to get it myself. A clean, comfortable room, basic supplies, and responsive service are reasonable expectations for any hotel stay. Unfortunately, those expectations were not met.