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The Ritz-Carlton, Kapalua

Star Rating
5 out of 5

Information

Reviews

4.5 / 5Wonderful
1,795 reviews

Amenities

  • Pool
  • Free WiFi
  • Air Conditioning
  • Spa

Map

What's nearby

  • Popular Location
    Kapalua Resort
    12 min walk
  • Popular Location
    Kapalua Golf Resort Bay Course
    15 min walk
  • Restaurant
    Pineapple Grill
    16 min walk
  • Restaurant
    Merriman's Maui
    21 min walk
  • Airport
    Kapalua, HI (JHM-West Maui)
    8 min drive

Choose dates to view prices

Book online or call:

1-866-500-4938
  • Room, Terrace, Courtyard View

    Room Amenities

    • Sleeps 4
    More details
  • Deluxe Room, Resort View

    Room Amenities

    • Resort view
    • Sleeps 4
    More details
  • Deluxe Room, Ocean View

    Room Amenities

    • Ocean view
    • Sleeps 4
    More details
  • Suite, 1 Bedroom, Ocean View

    Room Amenities

    • Ocean view
    • Sleeps 4
    More details
  • Suite, 2 Bedrooms, Garden View (Residential)

    Room Amenities

    • Sleeps 6
    More details
  • Suite, 2 Bedrooms, Ocean View (Residential)

    Room Amenities

    • Ocean view
    • Sleeps 6
    More details
  • Suite, 1 Bedroom, Oceanfront

    Room Amenities

    • Ocean view
    • Sleeps 4
    More details
  • Royal Suite, Business Lounge Access, Oceanfront

    Room Amenities

    • Ocean view
    • Sleeps 6
    More details

About this area

Lahaina

Located in Lahaina, The Ritz-Carlton, Kapalua is next to a golf course and near the beach. Kapalua Golf Club Plantation Course and Lahaina Harbor are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore D.T. Fleming Beach Park and Kapalua Beach.

What's nearby

  • Popular Location
    Kapalua Resort - 12 min walk
  • Popular Location
    Kapalua Golf Resort Bay Course - 15 min walk
  • Popular Location
    D.T. Fleming Beach Park - 16 min walk
  • Popular Location
    Kapalua Beach - 4 min drive
  • Popular Location
    Napili Bay Beach - 5 min drive

Getting around

  • Lahaina Sugar Cane Train Kaanapali Landing Station - 9 min drive
  • Kahului, HI (OGG) - 53 min drive

Restaurants

  • The Banyan Tree — 1 min walk
  • Kai Cafe — 1 min walk
  • Pineapple Grill — 16 min walk
  • Merriman's Maui — 21 min walk
  • Sea House Restaurant — 21 min walk

About this property

The Ritz-Carlton, Kapalua

5-star beach resort with a full-service spa
Hop on The Ritz-Carlton, Kapalua's free shuttle and hit the beach, practise your swing on the golf course, or pamper yourself at the full-service spa. Then enjoy a meal at one of the resort's 6 restaurants. All 463 rooms boast deep soaking bathtubs, and offer free WiFi and furnished lanais. IPod docking stations and 24-hour room service are standard, as are LCD TVs with cable channels.
The Ritz-Carlton, Kapalua offers 463 forms of air-conditioned accommodation with iPod docking stations and DVD players. Rooms open to furnished lanais. Beds feature Egyptian cotton sheets and premium bedding. LCD televisions come with premium cable channels and pay-per-view films. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with a complimentary bathrobe, complimentary slippers and designer toiletries.
This Lahaina resort provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include laptop-compatible safes and espresso makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding. Renovation of all guestrooms was completed in January 2018.

Awards and affiliations

  • The Ritz-Carlton, Kapalua is listed in the 2017 Condé Nast Traveller Top 100 List.

Policies

Check-in

Check-in between 4 PM - midnight
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pets

  • Pets not allowed (service animals welcome)

Property payment types

American Express
Diners Club
Discover
JCB International
Mastercard
Visa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Resort fee: USD 36.76 per accommodation, per night
The resort fee includes:
  • Pool access
  • Beach access
  • Fitness centre access
  • Sporting facilities or equipment
  • Shuttle service
  • Internet access
  • Newspaper
  • Phone calls
  • In-room safe
  • In-room coffee
  • Additional inclusions

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: USD 50 for adults and USD 25 for children (approximately)
  • Valet parking fee: USD 30.00 per day
  • Late check-out fee: USD 150 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.
  • Noise-free guestrooms cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We should mention

Reservations are required for golf tee times, massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation. Only registered guests are allowed in the guest rooms. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Property is also known as

  • Ritz-Carlton Kapalua Resort Lahaina
  • Ritz-Carlton Kapalua Lahaina
  • The Ritz Carlton Kapalua

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Valet parking: USD 30.00 per day
  • Electric car charging station
  • Free local area shuttle up to 2 mi
  • Free beach shuttle

Food and drink

  • Buffet breakfast available for a fee 6:30 AM–10:30 AM on weekdays and 6:30 AM–11 AM on weekends: USD 50 for adults and USD 25 for children
  • 6 restaurants and 1 coffee shop/cafe
  • 3 bars/lounges, 1 beach bar and 1 poolside bar
  • 24-hour room service

Things to do

  • 24-hour fitness centre
  • 18 holes of golf
  • 3 outdoor pools
  • Basketball
  • Canoeing
  • Children's pool
  • Ecotours
  • Full-service spa
  • Kayaking
  • Outdoor tennis court
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Snorkelling
  • Hot tub
  • Steam room
  • Surfing/boogie boarding
  • Tennis
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Dry-cleaning service
  • DVD player
  • Free local area shuttle
  • Free cots/infant beds
  • Free rollaway/extra beds
  • Corner/local shop
  • Laundry facilities
  • Playground

Conveniences

  • ATM/banking services
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • Japanese

Business services

  • Business centre
  • Meeting rooms
  • Conference space (200000 square feet)

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Garden
  • Pool cabanas (surcharge)
  • Pool sunloungers
  • Terrace

Spa

  • 15 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - prenatal
  • Massage - sports
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Sauna
  • Hot tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Braille signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways

More

  • Beach towels
  • Designated smoking areas
  • TV in reception

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Egyptian cotton sheets
  • Free cots/infant beds
  • Free rollaway beds
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Deep-soaking bathtub
  • Designer toiletries
  • Hairdryer
  • Rainfall showerhead
  • Separate bathtub and shower

Entertainment

  • TV channels
  • DVD player
  • iPod dock
  • LCD TV
  • pay films
  • premium channels

Food and drink

  • Espresso maker

Outdoor space

  • Furnished lanai

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Free newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Slippers
  • Turndown service

Nearby things to do

Activities

Where to eat

4.5

Wonderful

5 - Excellent
1,237
4 - Good
375
3 - Okay
116
2 - Mediocre
43
1 - Poor
24
4.7
Cleanliness
4.7
Service and Staff
4.4
Amenities
4.5
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

By far one of the best resorts we have ever stayed at. Pictures do not do it enough justice. This resort is far more beautiful in person. There was so much we wanted to do and decided to wait last minute (Worst Idea, recommend to plan ahead) Luckily Concierge Cynthia helped us plan out our itinerary and we ended up being able to do the majority of activities we wanted. Thank you to the entire wonderful staff for making our stay truly magical

Stayed 4 nights in Nov. 2019

3/5

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I am disappointed to write this review. Our issues began upon check-in when the staff member actually tried to down grade our room. I explained that I paid for resort view and they insisted garden view was an upgrade from resort view. This is not the case, however, as a resort view is more expensive than a garden view. I allowed the person at reception to talk me into the change but was not happy with the room and to their credit they immediately moved us to a resort view. While this issue was ameliorated it did unfortunately set a deceptive tone to the start of our vacation. Another strange issue that came up was while the room was booked with breakfast included I was being charged upwards of 80$ for each breakfast. Despite visiting reception about this matter I continued to be charged. The charges were eventually reversed (Thank you, Grace!) but again, a strange tone was set regarding money as I had tipped the very attentive and friendly breakfast staff but then later the charges were reversed. Another odd interaction was when I tried to get sunblock from the pool deck. Prior Ritz Carlton resorts supplied sunblock. This Ritz had the after sun lotion, but I was told the actual sun lotion was on “back order” and therefore not available. Again, I would not expect excellent “above and beyond” service from another hotel, but I resent hitting so many road blocks when I am paying almost $800 a night for a resort. If your sun block is on back order - g

Stayed 7 nights in Nov. 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Customer service was top notch, better than I’ve seen at many other hotels.

Stayed 3 nights in Nov. 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent location! Friendly staff! Over expensive breakfast!

Stayed 4 nights in Nov. 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Best location in Maui hands down. Ive never left a hotel only to keep wishing i was back. Staff was top notch, rooms were clean and spacious and the views were unparalleled. I will absoluetly stay at the ritz whenever i'm in maui.

Stayed 3 nights in Nov. 2019

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