I am disappointed to write this review. Our issues began upon check-in when the staff member actually tried to down grade our room. I explained that I paid for resort view and they insisted garden view was an upgrade from resort view. This is not the case, however, as a resort view is more expensive than a garden view. I allowed the person at reception to talk me into the change but was not happy with the room and to their credit they immediately moved us to a resort view.
While this issue was ameliorated it did unfortunately set a deceptive tone to the start of our vacation. Another strange issue that came up was while the room was booked with breakfast included I was being charged upwards of 80$ for each breakfast. Despite visiting reception about this matter I continued to be charged. The charges were eventually reversed (Thank you, Grace!) but again, a strange tone was set regarding money as I had tipped the very attentive and friendly breakfast staff but then later the charges were reversed.
Another odd interaction was when I tried to get sunblock from the pool deck. Prior Ritz Carlton resorts supplied sunblock. This Ritz had the after sun lotion, but I was told the actual sun lotion was on “back order” and therefore not available. Again, I would not expect excellent “above and beyond” service from another hotel, but I resent hitting so many road blocks when I am paying almost $800 a night for a resort. If your sun block is on back order - g
