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Reviews of Americas Best Value Sandman Inn

2 out of 5
Americas Best Value Sandman Inn
2410 E R Ave, La Grande, OR

Reviews

7.6

Good

Rating 10 - Excellent. 261 out of 1003 reviews" "
Rating 8 - Good. 411 out of 1003 reviews" "
Rating 6 - Okay. 184 out of 1003 reviews" "
Rating 4 - Poor. 94 out of 1003 reviews" "
Rating 2 - Terrible. 53 out of 1003 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kristine

Liked: Cleanliness, staff & service, property conditions & facilities
Nice enough that we stay here often on our way to and from the coast
Stayed 1 night in May 2024

6/10 Okay

Jeffrey

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Jazmin

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The cleanliness was questionable, since there was someone's underwear just sitting on the ground in our room. Breakfast was pretty decent, though.
Stayed 1 night in May 2024
Response from Melissa on May 22, 2024
Thank you for bringing this to my attention.

4/10 Poor

Tim

Business traveller
This was an ok stay. Breakfast is nothing to boast about. basic microwavable stuff. Room was ok. One bed was not turned from previous guest and had stuff left in the sheets. I just slept on the other bed which was clean. But for the price and the area, its almost what you'd expect.
Stayed 3 nights in May 2024
Response from Melissa on May 21, 2024
Thank you, Tim for bringing this to my attention. I will bring this up to the housekeeping staff. We appreicate your business.

6/10 Okay

Joseph

Travelled with partner
Liked: Cleanliness, staff & service
It was perfect for what we needed. The room was clean. Bed was comfortable. Breakfast was fine. Stairs and hallway could have a vacuum and our view was of long grass and a shipping container. Not great but just fine.
Stayed 1 night in May 2024
Response from Melissa on May 21, 2024
Thank you, Joseph.

6/10 Okay

shasta

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Walls were dirty, found a tie under the bed indicating room not thoroughly cleaned, room is small, tc remote did not work, we even replaced batteries. Breakfast were risky for our nut allergy family.
Stayed 2 nights in May 2024
Response from Melissa on May 21, 2024
Hi Shasta, I would like to apologize for the condition of your room. We would love some suggestions on breakfast and what changes you like to see made. Thank you.

10/10 Excellent

Rickard

Liked: Cleanliness, staff & service, amenities
Nice and clean. Quiet. Decent breakfast.
Stayed 1 night in May 2024
Response from Melissa on May 13, 2024
We value your business with us Rickard. Thank you!

6/10 Okay

karen

Stayed 1 night in May 2024
Response from Melissa on May 21, 2024
Thank you, Karen.

10/10 Excellent

Antonio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady at the front counter was very nice and helpful
Stayed 1 night in May 2024
Response from Melissa on May 7, 2024
Thank you, Antonio. We appreicate the review

10/10 Excellent

James

Travelled with family, Travelled with pets
Great stay ! Will definitely use this hotel again if in the area.
Stayed 1 night in May 2024
Response from Melissa on May 7, 2024
Thanks, James! We look forward to seeing you again.

4/10 Poor

Bart

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room smelled heavily of cigarette smoke and thick cover-up chemicals. The place is very worn. A chair was torn with stuffing coming out, the hem on the drapes was un-sewn. There were wall patches that were not finished and not painted. Emergency exit plans were not posted in the room, neither were any hospitality information available. Cleaning staff entered the room hours before checkout time while the room was still occupied.
Stayed 1 night in May 2024
Response from Melissa on May 7, 2024
Hi Bart, I'm sorry to hear about your experience with us. I am not aware of any rooms on the property that have unfinished walls. If you wouln't mind calling the property and talking with a staff member about this. Emergency plans are posted on the back of the door. Thank you.

8/10 Good

William

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and safe
Stayed 4 nights in May 2024
Response from Melissa on May 6, 2024
Hi William, we look forward to having you again if in the area. Thank you.

8/10 Good

Delia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Melissa on May 6, 2024
Thank you, Delia come see us again!

4/10 Poor

Kristin

Disliked: Cleanliness, staff & service, amenities
No elevators had to carry luggage up a flight of stairs, Deadbolt on door would not work. I felt like I was bothering the desk clerk when I checked in around 10pm
Stayed 1 night in May 2024
Response from Melissa on May 6, 2024
Thank you, Kristin for bringing this to my attention. We value your feedback

10/10 Excellent

Abbey, Elgin

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Melissa on May 6, 2024
We appreciate your business with us. Thank you, Abbey.

10/10 Excellent

Nathaneal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and well kept motel! Great location, right next to a handful of fast food restaurants. The hot water ran immediately and we didn’t have to wait. The walls aren’t soundproof and it is dog-friendly, so you will hear some barking. Still highly recommend, we will come back if we’re ever in the area.
Stayed 1 night in Apr 2024
Response from Melissa on May 1, 2024
Hi Nathaneal, Thank you for the wonderful review. We hope to see you again.

6/10 Okay

Margaret

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was helpful and accommodating, but being in the second floor with no elevator wasn't very convenient for two senior citizens. The hallway was dirty, the curtains were coming off, the bathroom floor was dirty and the bed looked like someone had sat on it before we arrived.
Stayed 1 night in Apr 2024
Response from Melissa on May 1, 2024
Dear Margaret, I do apologize for the inconveience of not having an elevator and the condition of your room. We value your business and I well take this up with the staff.

8/10 Good

Don

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Melissa on Apr 23, 2024
We value your review. Thank you.

6/10 Okay

Rhonda

Travelled with family
Liked: Cleanliness, staff & service, amenities
The property was clean though a little run down. Could use a good facelift.
Stayed 2 nights in Apr 2024
Response from Melissa on Apr 15, 2024
Thank you, Rhonda we appreciate your business.

10/10 Excellent

Arlene

Travelled with partner
Liked: Amenities
The people are very nice
Stayed 2 nights in Apr 2024
Response from Melissa on Apr 15, 2024
Thank you, Arlene. We enjoyed having you.

8/10 Good

samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Would have given 5 stars but wi-fi not as good as they claim
Stayed 1 night in Apr 2024
Response from Melissa on Apr 15, 2024
Hi Samantha, We would like to apologize for the password not working at first we just had to update it. Thank you for the review.

6/10 Okay

Pamm

Travelled with group
This was rated high but I don’t know why. Very run down with few upgrades. Waited for someone to come to the desk to be checked in. Ice machine was like crushed ice. Beds had dips in the middle of sleeping area but was OK for sleeping. The bed was made but sheets not pulled smooth. Looked it had been slept in but I don’t think it was. Bedskirt half pulled down half under mattress. Bath tub had a ring in it.
Stayed 1 night in Apr 2024
Response from Melissa on Apr 8, 2024
Thank you, Pam for bringing this to my attention. We greatly value your business with us. We want nothing more then for you to have a great experience. I will bring this to the housekeeping staff. We hope to see you in the future.

10/10 Excellent

David

Stayed 1 night in Mar 2024
Response from Melissa on Apr 23, 2024
Thank you, David!

8/10 Good

Erica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Generally a good stay. A bit loud in the rooms - could hear hallway activity easily. But otherwise a nice stay.
Stayed 1 night in Mar 2024
Response from Melissa on Mar 25, 2024
Thank you, Erica. We enjoyed having you.

8/10 Good

Brandy, Keizer

Travelled with family
Liked: Cleanliness, staff & service, amenities
The hotel is clean and there are a variety of fast food spots with very close walking distance. Pool is 24hrs which is cool. My bed was comfy. Breakfast was easy and good. It could use a couple things. 1) an elevator. I know it's only 2 floors and they give you option. But if there was no option had trouble with stairs or had a lot of gear that would be a problem. And at the door they had duck tape to hold the carpet that was coming up. Otherwise I would stay here again for sure.
Stayed 1 night in Mar 2024
Response from Melissa on Mar 25, 2024
Hi Brandy, thank you for the review. We appreicate your business and would love to see you again.

2/10 Terrible

Katilla

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Melissa on Mar 25, 2024
Katilla can you tell me why you didn't enjoy your stay.

10/10 Excellent

Cherise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager that runs this hotel is amazing. The rooms have amazing beds and the pool and spa are always clean. That tells me that the manager and the staff take pride in there work and the property.
Stayed 4 nights in Mar 2024
Response from Melissa on Mar 19, 2024
Hi Cherise, thank you for the kind review. The staff and I really appreciate hearing that we are doing a good job. We strive to give our guests the best experience possible. Please come stay with us again.

8/10 Good

stacey

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a good place for the price. Nothing spectacular but cleans and nice with good service. Close to many conveniences and dog friendly. More affordable than the local competition and equal value. It is set back a little off the main street so you have to look for it a bit. Enjoy your stay
Stayed 1 night in Mar 2024
Response from Melissa on Mar 19, 2024
Thank you, Stacy. We really enjoy when our guests take the time to leave a review. We look forward to seeing you again.

8/10 Good

Grace

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall solid little hotel.
Stayed 1 night in Mar 2024
Response from Melissa on Mar 14, 2024
Hi Grace. Thank you for the review.

8/10 Good

stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean. Morning staff were professional and courteous. Neighbor hood and landscaping are plain and bare but safe. Breakfast was fair but no meat or eggs. Coffee was great.
Stayed 1 night in Mar 2024
Response from Melissa on Mar 13, 2024
Thank you, Stephen! We appreicate your business with us. We value your feedback very much.

10/10 Excellent

Dmytro

Stayed 1 night in Mar 2024
Response from Melissa on Mar 25, 2024
Thank you for the 5 out of 5 Dmytro.

2/10 Terrible

Nancy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Melissa on Mar 13, 2024
Thank you, Nancy

10/10 Excellent

Donald, Clinton

Liked: Cleanliness, staff & service
Sketchy location.
Stayed 1 night in Feb 2024
Response from Melissa on Mar 6, 2024
Thank you for the feedback.

10/10 Excellent

Judy

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Melissa on Feb 26, 2024
Thank you, Judy. It was a pleasure having you stay with us.

10/10 Excellent

Mark

Stayed 1 night in Feb 2024
Response from Melissa on Feb 21, 2024
Thank you, Mark.Your reveiw is greatly appreciated.

8/10 Good

Crystal

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed for two nights to watch the NAIA CCC wrestling tournament. Our experience with this hotel was all positive. Check in was easy with the clerk being very friendly and helpful, even after dealing with a couple of ladies that were a bit difficult. Facility was clean and well taken care of. Our only complaint, if we had one, would be that the shower had a high pitched squeal the entire time we used it. We would definitely come back again.
Stayed 2 nights in Feb 2024
Response from Melissa on Feb 19, 2024
Thank you, Crystal we really enjoyed our guests this weekend very kind people and great students. We look forward to seeing you at the next tournament or if your just passing through. Thanks again!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff. Larger breakfast options than expected.
Stayed 1 night in Feb 2024
Response from Melissa on Feb 19, 2024
Hi Mary, Thank you for the feedback on our breakfast and staff. We value your business with us. Please come see us again.

10/10 Excellent

Teresa

Stayed 1 night in Feb 2024
Response from Melissa on Feb 16, 2024
We value your business with us, please come see again Teresa.

2/10 Terrible

sherel

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Melissa on Feb 5, 2024
Hi Sherel, I show that you did not show up to your reservation. Maybe you can tell me a little more about your reason for just 1 out of 5

8/10 Good

shannon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
freindly
Stayed 1 night in Jan 2024
Response from Melissa on Feb 5, 2024
Thank you, Shannon we appreicate the kindness.

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Melissa on Jan 30, 2024
Thanks Ronald! We would love to see you in the future.We appreciate you staying with us.

6/10 Okay

connie

Business traveller
Liked: Cleanliness, staff & service
No late check out
Stayed 1 night in Jan 2024
Response from Melissa on Jan 29, 2024
Hi Connie, I would like to apologize for the inconvenience not having a late check out might have caused. It is never a guarantee we can provide a late check out as there are a lot of things that can factor in to why we can that day. Please note that we will and do give late check outs when we can. Thank you for your business with us.

8/10 Good

Richelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value.
Place was clean. Room was fine. Under bed was disquisting. Pool had something questionable at the bottom. But overall it was a food value. Hot tub was nice.
Stayed 1 night in Jan 2024
Response from Melissa on Jan 22, 2024
Hi Richelle, thank you for leaving us a review with some feedback. We appreciate your business and hope to see you again.

10/10 Excellent

Alaina

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Melissa on Jan 15, 2024
Alaina, Thank you for the 10 out of 10 on the review. We appreciate your business and hope to see you again.

10/10 Excellent

Rhiannon

Stayed 1 night in Jan 2024
Response from Melissa on Jan 15, 2024
Thank you for staying with us Rhiannon. We enjoyed having you.

10/10 Excellent

Joan

Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities
The hotel is very dated but clean. It is pet friendly. The staff is extremely friendly.
Stayed 1 night in Jan 2024
Response from Melissa on Jan 11, 2024
Thank you, Joan. I will pass this message to the staff we appreicate your business with us.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely the Worst
Rude staff when checking in. Had to pay for licensed support animal, lumpy bed, broken AC/heater, keys didn’t work. The most over-priced room I’ve ever seen.
Stayed 1 night in Dec 2023
Response from Melissa on Jan 5, 2024
Dear, Guest we are upset to hear you did not enjoy your stay. We would have been happy to move you to a different room. We want nothing more then to make you comfortable while your here. Hopefully you will give us a chance in the future to make it right. Thank you.

10/10 Excellent

Abigail

Stayed 1 night in Dec 2023
Response from Melissa on Jan 1, 2024
Thank you, Abigail we enjoy getting reviews. Come see us again!

8/10 Good

Baird

Stayed 1 night in Dec 2023
Response from Melissa on Jan 11, 2024
Thank you, for the review

6/10 Okay

Valerie

Liked: Staff & service
Disliked: Property conditions & facilities
For $180 a night I expected something far more modern and comfortable than this. The free breakfast was cold cereal, packaged oatmeal, yogurt cups and some muffins. The property was very old, and we could hear those in the room above us as though there were buffalo running through the room. The person at the front desk was VERY nice and did a good job.
Stayed 2 nights in Dec 2023
Response from Melissa on Dec 18, 2023
Thank you,Valerie we appreciate your feedback.We value your business with us.