Design Apartment, 2 Bedrooms, Kitchenette, City View | Balcony
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Reviews of Partner Guest House

4 out of 5
Partner Guest House
19 Baseina Street, Kyiv

Reviews

7.8

Good

Rating 10 - Excellent. 18 out of 37 reviews" "
Rating 8 - Good. 7 out of 37 reviews" "
Rating 6 - Okay. 7 out of 37 reviews" "
Rating 4 - Poor. 2 out of 37 reviews" "
Rating 2 - Terrible. 3 out of 37 reviews" "

8.0/10

Cleanliness

7.4/10

Staff & service

10/10

Amenities

7.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2020
Response from Елена on Dec 2, 2020
Спасибо за оценку!

10/10 Excellent

thorstein

Travelled with group
Liked: Cleanliness, room comfort
Nice place. Always good service. And thay speak very good English.
Stayed 1 night in May 2020
Response from Mariia on Jul 9, 2020
Thank you so much! We will be so glad to see you next time!

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice apartment great location
Stayed 4 nights in Feb 2020
Response from Mariia on Apr 1, 2020
Dear Jonathan! Thanks a lot for your review! Hope to see you soon!

10/10 Excellent

Anthony Hiromitsu

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2020
Response from Mariia on Feb 26, 2020
Thanks a lot ))

10/10 Excellent

Verified traveller

Stayed 3 nights in Jun 2019
Response from Partner Guest House on Jun 14, 2019
We thank you for your good feedback. We hope to see you again in our apartments.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2019
Response from Mariia on May 30, 2019
Dear Guest! Thanks a lot for your review Hope to see you nrxt time!

10/10 Excellent

rodney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding! Very pleased. Will come back!
Great value!! Bed was super comfy better than. Many Hyatt or Wyndham! Outside stairwell really rundown and elevator is kind of a gamble will it give out on me? Please one more trip. Or it wouldn’t respond at all. 109 steps to 7th floor apt! But location is excellent ! Across street to modern Gulliver mall with grocery store on lower level. Nice spacious apt. Nothing like the stairwell or elevator ! Very friendly staff!
Stayed 4 nights in Nov 2018
Response from Darina on Nov 10, 2018
Dear Rodney! Thank you very much for your feedback. We will be happy to see you next time!

6/10 Okay

Lynn, Moncton NB

Disliked: Property conditions & facilities
The property was well situated but had a few issues. There was a strange smell in the kitchen but not always it would come and go a very strong smell of rotten eggs or sulfure. There are also no smoke detectors in the rooms, hall anywhere I could see. The staff was nice though.
Stayed 3 nights in Oct 2018
Response from Olena on Oct 29, 2018
Dear Lynn ! We are sorry that living in our apartments has brought you such inconveniences. We always try to respond quickly to customer complaints. We are sorry that you could not report the problem to our reception. We will be more vigilant and hope to see you in our apartments again.

10/10 Excellent

Redstar, San Diego, Ca.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I Returned
As always, staff is very helpful and professional. My apartment maintain and house cleaning staff, very courteous.
Stayed 11 nights in Mar 2018
Response from Alina on Apr 10, 2018
Dear Redstar, Thank you for choosing Partner Guest House and leaving such a nice review. We hope your next stay with us will be better and better!

4/10 Poor

Ali, Ukraine

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay on your own risk
The receptionist asked us to sign a paper that they are not responsible for our stuff in the flat. So you have always to carry your laptop going anywhere, they wrote that you can leave it in reception (which doesn’t work)!! A fire happened in the 5th floor and there were not any extigushirs, the reception was closed although it wasn’t 12 yet and they don’t answer any phone , Foreigners had to call fire fighters themselves. We stayed in the 7th floor and for 2 days the elevator was broken. the room was lthe same one in photos but older , the heating wasn’t good The dishes were dirty. The floor was dirty. Most of Tv channels doesn’t work.
Stayed 2 nights in Feb 2018
Response from reservation manager on Apr 9, 2018
Dear Ali, thank you for review, it's very important for us. We are very sorry for inconveniences that occured. That was awfull situation and our receptionist and administrator immidiatly called fireman and took fire extinguisher and extinguished fire. We always try our best to solve all the issues operatively. Please don't hesitate to contact us in any question during your stay. We are sorry for your bad experience and hope to see you again at our property. Next time we will do the best to meet your expectations.

10/10 Excellent

Rami, Amman, Jordan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Apartments
I had the pleasure of staying in these apartments for the second time as I moved from one to another when I extended my visit to Kiev, very clean and well furnished, the staff understand the true meaning of customer service and how to please the customer and make his/her stay as comfortable as possible. When I come to Kiev again I would for sure stay with them again and I would recommend anyone to stay in these apartments. From location perspective, very nice location in the center close and accessible to all major services and places in the center, you can get to the nearest metro station in minutes, surrounded by many places for shopping, leisure, and entertainment. Again would definitely recommend it and would stay there again myself.
Stayed 4 nights in Oct 2017
Response from Alina on Dec 1, 2017
Dear Rami, Thank you for choosing Partner Guest House and leaving such a nice review. We hope your next stay with us will be better and better!

10/10 Excellent

Rami, Amman, Jordan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very close to the center
First time booking this hotel, I would say I had a good experience, the hotel staff is very nice and helpful, the apartments are close to the center with access to all required facilities within minutes of walking. The rooms are modern and beautifully furnished with style
Stayed 3 nights in Oct 2017
Response from Alina on Dec 1, 2017
Dear Rami, Thank you very much for your rewiev it's very important for us. We will be very glad to see you again.

6/10 Okay

abdula, USA

Liked: Staff & service
Disliked: Property conditions & facilities
I have found the room clean but smells In it which made my stay unpleasant. I have left my swimsuit n tshirt when I left and called to confirm if they have kept it so I can pick it up but so far no amswer!
Stayed 2 nights in Oct 2017
Response from reservation manager on Nov 3, 2017
Dear abdula on Orbitz! Thank you for your feedback! ! We are sorry for inconvenienceі and we try to do our best to make your stay with us comfortable and enjoyable. Hope to see you again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Great place to stay, nice and big with everything you need. Location is amazing. Malls, shops, food, cafe all out side of your door step. I walked to all the major attractions nothing was more then 45 min.
Stayed 4 nights in Oct 2017
Response from Tatiana Ivanchenko on Nov 3, 2017
Dear Guest! We appreciate such words. Thanks for review! It was a great pleasure to accommodate guest like you.

2/10 Terrible

William

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Don't rent here! Not worth it.
I do not recommend this company to anyone. Time after time I have the worse experience with them. They lack the basic understanding of taking care of their customers.
Response from General Manager on Jan 18, 2017
Dear William, Thank you for your review and comment. We are sorry for your bad experience during your stay and hope to see you again at our property. Next time we will do the best to meet your expectations.

10/10 Excellent

Yunus

Liked: Cleanliness, room comfort
Stayed 3 nights in Nov 2021
Response from Yuliia on Nov 18, 2021
Thank you so much! We will be so glad to see you next time!

8/10 Good

Morten

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hyggelig lejlighed i hjertet af Kyiv
Lejligheden var i meget fin stand og virkede til at have gennemgået en større renovering for nylig. Ligger i gå afstand fra Uafhængighedspladsen og tæt på metrostation. Rigtig god service fra Partner Guesthouse omkring tjek ud hvor de stillede med chauffør så vi kunne komme frem til lufthavnen i god tid.
Stayed 2 nights in Jun 2019
Response from Partner Guest House on Jun 25, 2019
Dear Morten. Thank you for taking the time to post a review on Hotels.com. We were happy to read that you enjoyed your room and location, and you found our staff helpfull. Will be glad welcome you again in our apartments.

10/10 Excellent

Philippe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superbe
J'utilise Partner Guest House depuis plusieurs années. La réception est tenue par des personnes anglophones très serviables et qui organisent les transferts de puis/vers les aéroports pour un prix très raisonnable. Les appartements sont propres, confortables et leurs prestations dépendent du prix et des options choisies mais on ne tombe jamais mal. L'immeuble n'est pas génial en soit (escalier, aspect extérieur) mais cela est vite oublié quand on rentre dans les appartements qui sont modernes. Enfin, la positon est très centrale avec plein de commerces tout autour. Le rapport qualité-prix est excellent pour Kiev.
Stayed 3 nights in Jun 2019
Response from Partner Guest House on Jun 11, 2019
Dear Philippe. Thank you for taking the time to post a review on Hotels.com. We were happy to read that you enjoyed your room and found our reception team friendly and helpful. Waiting for you next time.

10/10 Excellent

Rasmus Boe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dejligt ophold i Kiev, Partner Guest House
Jeg har haft en dejlig tur og alt fungerede som det skulle, afhentning i lufthavn, indtjekning og udtjekning, transport til lufthavnen igen. Lejligheden lever op til mine forventninger, så alt i alt en god oplevelse som jeg kan anbefale til andre.
Stayed 3 nights in Apr 2019
Response from Partner gues house on May 1, 2019
Thanks for your feedback. Hope to see you again!

2/10 Terrible

Anil

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Reservation manager on Jan 17, 2019
Dear Anil! Thanks for your feedback, very sorry that you were dissatisfied, the next time we will try tj do your satying better

6/10 Okay

Moody

Stayed 6 nights in Oct 2018
Response from Olena on Oct 23, 2018
Dear Moody! We are very sorry that the stay in our apartments did not bring you maximum pleasure. We apologize for the mistakes in our work. In the future, we promise not to make such mistakes. Hope to see you again.

8/10 Good

Silvia C Soares

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ucrania linda
Muito boa
Stayed 7 nights in Oct 2018
Response from Olena on Oct 15, 2018
Dear Silvia ! Thank You for your review. We will wait for you again!

10/10 Excellent

judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018
Response from Mariia on Aug 2, 2018
Dear judith! Thanks a lot for your review! We will be glad to see you next time!

10/10 Excellent

Maksim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from Reservation Manager on Jun 26, 2018
Dear Maksim, Thank you so much for your marks It is very important for us . We will be glad to accommodate you next time.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice in Kiev
I have been to Ukraine in Kiev many times. I know city center in Kiev well. In Partner Guesthouse I have stayed several times as I get what I expect from them. For me this is good enough compared to hotels in same area. Pick up service, clean, safe and good location are what I like to be where I stay.
Stayed 1 night in Jun 2018
Response from Reservation Manager on Jun 26, 2018
Dear Guest, Thank you so much for your marks It is very important for us . We will be glad to accommodate you next time.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warning warning
Do not book this apartment .............. The first apartment was dirty and people still was living there The second didnt have Any water ...... The third didnt have towels ...... So not so serious company
Stayed 3 nights in Feb 2018
Response from Alina on Feb 16, 2018
Dear Guest, thank you for review, it's very important for us. We are very sorry for inconveniences that occured. We always try our best to solve all the issues operatively. Please don't hesitate to contact us in any question during your stay. We are sorry for your bad experience and hope to see you again at our property. Next time we will do the best to meet your expectations.

6/10 Okay

Roman

Liked: Property conditions & facilities, room comfort
Непогано, але можна і краще
В цілому задоволені, але таки прибирання в номері можна було робити й раніше, а не перед самим нашим заселенням. Електрочайник працював тільки від розетки (кнопка ввімкнення не працювала). Крім того, бракувало інформації українською мовою: все було або російською, або англійською. Якось не дуже це гарно виглядало для столиці України. В решті - все добре: вай-фай класний, ТБ - є, ліжко і диван - м'якенькі.
Stayed 2 nights in Jan 2018
Response from Алiна on Jan 22, 2018
Шановний Роман, Дякую за Ваш вiдгук, вiн дуже важливий для нас. Ми зробимо все можливе щоб стати ще краще до Вашого наступного вiзиту

6/10 Okay

Gustavo, Bilbao

Todo correcto
El alojamiento es sencillo, correcto y amplio. El baño, a diferencia de lo que suele ser habitual, también amplio.
Stayed 2 nights in Dec 2017
Response from reservation manager on Dec 29, 2017
Querido Todo, ¡Gracias por tu comentario y comentarios! ¡Estamos muy contentos de que haya disfrutado de su estancia con nosotros y esperamos volver a verla!

10/10 Excellent

YEVHENIIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience
Perfect location, big clean room, very nice bed. Friendly personal
Stayed 1 night in Sep 2017
Response from Tatiana Ivanchenko on Sep 25, 2017
Dear Yevheniia, Thank you for your comment and good marks. We will be glad to accommodate you again.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
värdeskåp.
Den är bra... Centrala Kiev... 15 minuters promenad Till maidan... dock saknas de värdeskåp och gör en paranoid och orolig för stölder när man är ute på stan.. detta drar ner betyget drastisk och någonting Partner Guest House måste investera i att ha i alla deras rum,
Stayed 10 nights in Aug 2017
Response from Tatiana Ivanchenko on Sep 25, 2017
Tack för din feedback, det är mycket viktigt för oss. Tyvärr har vi inte ett säkert i lägenheten, men om nödvändigt kan du lämna dina värdesaker i kassan, som finns i receptionen. Vi kommer vara glada att vi ses igen

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed stay this time
I have used this company multiple times but recently this year less service minded, no hot water, not helpful driver at pick up service. Location are great and quality in apartments are in general good. I m little worried about cleaning when there are lack of hot water. I expect more from a 70 usd a night apartment.
Response from Tatiana Ivanchenko on Jun 6, 2017
Dear Guest, Thanks a lot for your review. Unfortunately, you left the review as an anonymous, so we can not check who of the drivers made service for you. We for sure will make briefing to all drivers in order to teach them how to provide better transfer service. Regarding lack of water, our maids always make high-quality cleaning. That is why you do not have to worry about cleaning quality in our flats.

4/10 Poor

V, NYC

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Old flat in ruins called building.
Greetings were great. Very sympathic staff. But those nice ladies are renting old flats in more than vintage buildings. Towels are not changed sunday. Nearly freaky place but location is great in front of Gulliver mall. In fact I hated my stay.
Response from Alina on Apr 11, 2017
Dear Guest, thank you for review, it's very important for us. You may always contact our manager and they will help you to find an apartment which you will like.We apologize for any inconveniences on the cleaning upon your arrival. Our housekeeping manager had an explanatory conversation with maid about the standars of cleaning.We always try our best to solve all the issues operatively. Please don't hesitate to contact us in any question during your stay. We are sorry for your bad experience and hope to see you again at our property. Next time we will do the best to meet your expectations.

10/10 Excellent

Oleg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Mar 8, 2017
Dear Oleg! Thank you for your review and comments! We are really happy that you enjoyed your stay with us and hope to seeing you again!

8/10 Good

Reiner

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Das Hotel liegt zentral. Alles ist gut zu erreichen. Das Stadion, Theater, Kaffees, Raustaurants und Shopingcenter sind in unmittelbarer Nähe. Personal ist freundlich und hilfsbereit. Der Hotel Transfer ist preislich gut. Das Zimmer war sauber. Der Aufzug ist hingegen eine Katastrophe!! Man benötigt viel Geduld!! Im Treppenhaus halten sich obdachlose auf. Der Geruch im Treppenhaus war ekelhaft. Das Prädikat 4 Sterne verdient diese Unterkunft keinesfalls.
Response from General Manager on Feb 24, 2017
Lieber Reiner! Vielen Dank für Ihre Bewertung und Kommentare! Wir hoffen jedoch, dass sie bei Ihrer Reiseplanung weiterhilft. Original auf Englisch Language Weaver Bewerten Sie diese Übersetzung: Vielen Dank für Ihre Bewertung Mangelhaft Gut

10/10 Excellent

Geir Olav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
As always: Partner Guesthouse offers appartements of good standard in central Kiev - at good prices! Nice, service-minded staff. Recommended!
Response from General Manager on Dec 25, 2016
Dear Guest, Thank you for your review and comments! We are really happy that you enjoyed your stay with us and hope to seeing you again!

6/10 Okay

Verified traveller

Liked: Cleanliness
Response from Tatiana Ivanchenko on May 17, 2017
Dear Guest, We hope to see you again at our property. Next time we will do the best to meet your expectations.

8/10 Good

Pierre

Liked: Cleanliness, room comfort
Appartement bien tenu et moderne
Appartement sympa propre simple et moderne. Super bien situé. Un peu bruyant ca donne sur le boulevard, mais globalement très bien.
Response from Tatiana Ivanchenko on May 16, 2017
Dear Pierre, Thank you for your rewiev and good marks. We are happy that you enjoyed your staying with us. We will be glad to accommodate you again