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Reviews of Courtyard by Marriott Kuwait City

4 out of 5
Courtyard by Marriott Kuwait City
Al Shuhada Street, Kuwait City

Reviews

8.8

Excellent

Rating 10 - Excellent. 51 out of 113 reviews" "
Rating 8 - Good. 53 out of 113 reviews" "
Rating 6 - Okay. 4 out of 113 reviews" "
Rating 4 - Poor. 2 out of 113 reviews" "
Rating 2 - Terrible. 3 out of 113 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mo

Liked: Amenities
Best location in town. Extremely nice staff, specially the nice guy at the front desk. Very happy with my stay. 5 stars service Thank you courtyard
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 30, 2024
Dear Mo , Thank you ever so much for taking the time to share your wonderful experience with us.We're thrilled to hear that you have enjoyed your stay with us. Your kind words about our staff, especially our front desk team, truly warm our hearts.We strive to provide exceptional service to all our guests, and it's incredibly rewarding to know that we've met your expectations.

10/10 Excellent

SALEH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
IN THE HEART OF CITY VERY CLEAN & TIDY
Stayed 1 night in Feb 2024
Response from Hotel Managment on Apr 30, 2024
Dear Saleh , Thank you ever so much for taking the time to rate you recent stay with us.We're thrilled to know that you have enjoyed your stay with us. We strive to provide exceptional service to all our guests, and it's incredibly rewarding to know that we've met your expectations

10/10 Excellent

Hubertus

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Expensive but worth it
Great service and well located. Much better than a “courtyard” but also more expensive than a “normal courtyard “
Stayed 1 night in Feb 2024

10/10 Excellent

ahmad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

John H Young

Stayed 7 nights in Jan 2024

10/10 Excellent

Fahad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Kuwait Marriott was a wonderful place to stay. Beautiful hotel, exceptional buffet restaurant, very friendly and helpful staff. We also enjoyed the rooftop pool. Ok so the place wasn’t perfect, the windows were exceptionally dirty, maybe just the nature of Middle East cities. Meh, we would heartily recommend.
Stayed 2 nights in May 2023

2/10 Terrible

abdulwahab

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay in this hotel many many times But condition of room and staff and amenities are down every time Last stay discovered no towels in the room , telephone not eorking to ask for towels Terrible management
Stayed 3 nights in Nov 2022

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

2/10 Terrible

Hernando

Stayed 1 night in Mar 2022

10/10 Excellent

Mahmood

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022

6/10 Okay

abdulwahab m

Travelled with family
I stay in this hotel many times in previous years Today in 2021 , it is out of dated Small rooms, old carpets, service is not so excellent , bad and old fashion shower hose moving with water pressure Will not stay again in this hotel
Stayed 4 nights in Dec 2021

10/10 Excellent

Ali

Business traveller
Liked: Cleanliness, staff & service
Stayed 6 nights in Nov 2021

10/10 Excellent

Ali Yousef

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Hanan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff are great and cheerful and the stay is comfortable
Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay bad check in
Stay was good however the check in and check out was slow
Stayed 2 nights in May 2021

10/10 Excellent

Maher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Amazing
Stayed 1 night in Dec 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
Always choose this hotel for business travel to Kuwait. Complimentary hotel transfer to and from the airport is excellent. Hotel service is second to none and rooms are very tidy and clean. You even get good sports channels in room to keep up with the games going on back home!
Stayed 2 nights in Mar 2020

10/10 Excellent

Bashir

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Overall a comfortable hotel, but it's beginning to look a bit dated and could do with a rennovation.
Stayed 2 nights in Mar 2020

10/10 Excellent

Lamya

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

lamia

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

10/10 Excellent

ElSult

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service Well trained pleasant staff Thanks
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020

8/10 Good

Jwahar

Business traveller
Liked: Cleanliness, staff & service, room comfort
Good Business Hotel, with a fantastic staff.
Fantastic Friendly, Helpful and Courteous Staff, Excellent location for a business trip. Free and friendly airport transport both ways. Hotel is a little aged, needs modernization, otherwise Clean and comfortable.
Stayed 2 nights in Nov 2019

10/10 Excellent

Robson

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

8/10 Good

KHALIFA

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
It is in the middle of the city, which is perfect. Staff are good. Everything went fine except with the bed and pillows, they weren’t comfortable at all. It is just not a Marriott standard bedding.
Stayed 1 night in Oct 2019
Response from Courtyard by Marriott Kuwait Hotel on Oct 27, 2019
Dear Khalifa, Thank you for sharing your review. It is a pleasure to learn that your overall stay was nice. We appreciate your comments about the perfect location and the services provided. It is disappointing to learn that the bedding was not up to your expectation and caused inconvenience to you. I would like to inform you that our hotels only use the Marriott standard bedding line, but the brand beddings may wary sometimes. It is never our intent to disappoint our guests or deliver anything less than the best service. Your comment is noted and shared with the concerned department. We hope to welcome you again. Warm regards, Courtyard by Marriott Kuwait Hotel – Management

10/10 Excellent

Arif, Dubai

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was perfect in general, only the security barriers for the cars need to be more civilized.
Stayed 2 nights in Sep 2019
Response from Courtyard by Marriott Kuwait Hotel on Oct 1, 2019
Dear Arif, Greetings from Courtyard by Marriott Kuwait City Hotel, Thank you for sharing your review. It is a pleasure to learn that your overall stay was perfect. We welcome your comment about the security barriers and apologize for any inconveniences caused; rest assured your feedback is escalated to the concerned department for necessary corrections. We hope to welcome you again. Warm regards, Courtyard by Marriott Kuwait Hotel – Management

10/10 Excellent

Dan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Courtyard Kuwait
Marriott courtyard is one of nicest hotels I stayed in. Staff are excellent and very helpful and friendly. I would fully recommend this hotel
Stayed 6 nights in Jul 2019
Response from Courtyard by Marriott Kuwait Hotel on Aug 7, 2019
Dear Dan, Thank you for this wonderful review; it is a pleasure to learn you appreciate the warm welcome and excellent swift check-in service. It is a humbling experience each time our guest gives accolades, to the level of services provided. We appreciate the words of recommendation. We hope to welcome you again. Warm regards, Courtyard by Marriott Kuwait Hotel – Management

10/10 Excellent

DANISH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bit expensive compared with other hotel but goodon
Good Hotel
Stayed 6 nights in Jun 2019
Response from Courtyard by Marriott Kuwait Hotel on Aug 7, 2019
Dear Danish, Greetings from Courtyard by Marriott Kuwait City Hotel. Thank you for taking the time to write this review. It is a pleasure to learn that you enjoyed your stay. It is with comments like these that we are able to deliver the best service to our guests. I would like to inform you that the rates are set as per the market rate for the similar category hotels. We hope to welcome you again. Warm regards, Courtyard by Marriott Kuwait Hotel – Management

8/10 Good

Bader

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from Courtyard Marriott Kuwait on Apr 23, 2019
Dear Bader, Greetings from Courtyard by Marriott Kuwait City Hotel, Thank you for taking the time to review. It is nice to learn that you enjoyed the check-in experience and the warm welcome. We would like to know how we could improve your experience , so we can deliver the best service for a memorable stay. Warm regards, Courtyard by Marriott Kuwait Hotel - Management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was conveniently located in a central area. The staff is very friendly. The mall attached to the property is not very exciting.
Stayed 6 nights in Mar 2019
Response from Courtyard Marriott Kuwait on Apr 23, 2019
Dear Valued Guest, Thank you for sharing your review. It is a pleasure to learn that your overall stay was nice. We appreciate your comments about the perfect location and the services provided. We hope to welcome you again. Warm Regards, Courtyard by Marriott Hotel Kuwait Management

8/10 Good

Leonard

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is excellent and so are the staff. The breakfast is also excellent. The weakness is the beds are very hard and the amenities in the bathroom as well as the linen is to say the least two star
Stayed 3 nights in Mar 2019
Response from Courtyard Marriott Kuwait on Apr 23, 2019
Dear Leonard, Thank you for taking the time to review Courtyard by Marriott Kuwait City Hotel. It is a pleasure to learn that you enjoyed your stay. We appreciate your positive feedback about the location of the hotel, the excellent services provided by the staff in addition to the breakfast buffet at the Atrium restaurant. We regret the inconvenience caused with regards to the linen and bed, your comment is noted and will be shared with the concerned department for further improvements. We hope to welcome you again. Warm Regards, Courtyard by Marriott Kuwait Hotel Management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
A good business Horel
A good business hotel with a good breakfast and convenient location.
Stayed 1 night in Mar 2019
Response from Courtyard Marriott Kuwait on Apr 23, 2019
Dear Anonymous, Thank you for taking the time to review Courtyard by Marriott Kuwait City Hotel. We are happy that your overall stay was nice and you liked the breakfast buffet at the Atrium restaurant including the location. It is a humbling experience each time our guest gives accolades, to the level of services provided We hope to welcome you again Warm Regards, Courtyard by Marriott Kuwait Hotel Management

10/10 Excellent

Umesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in Kuwait - Very Central
Check-in staff and the entire experience was perfect. They make you feel so welcome. The food in the Indian restaurant was fantastic, the waiters were so friendly and so was Syed the chef.
Stayed 1 night in Feb 2019
Response from Courtyard by Marriott Hotel Kuwait on Mar 23, 2019
Dear Umesh, Greetings from Courtyard by Marriott Kuwait City Hotel, Thank you for this wonderful review; it is a pleasure to learn you appreciate the warm welcome and excellent swift services provided, that are thoughtful and personalized. It is a humbling experience each time our guest gives accolades, to the level of services provided. We are delighted to learn you had a great time at the Soul and Spice restaurant and appreciate our new menu items, Chef Syed is humbled by your comments and hope to welcome you again. Kind Regards, Courtyard by Marriott Hotel Kuwait Management

8/10 Good

Mohammed Hassan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good place
Stayed 1 night in Feb 2019
Response from Courtyard by Marriott Hotel Kuwait on Mar 23, 2019
Dear Mohammed, Thank you for taking the time to review Courtyard by Marriott Kuwait City Hotel. We are happy that your overall stay was nice and you liked the hotel. We hope to welcome you again Kind Regards, Courtyard by Marriott Hotel Kuwait Management

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
It is the same with no changes in either the interior design or furnishings. Since I first stayed in 2007/2006
Stayed 5 nights in Feb 2019
Response from Courtyard by Marriott Hotel Kuwait on Mar 23, 2019
Dear Valued Guest, Thank you for sharing your review. It is a pleasure to learn that your overall stay was nice. We value our guests feedback and we would like to add that we have done few refurbishment to the rooms and the Atrium restaurant including the furniture and added the new category VIP rooms as well. We hope to welcome you again. Kind Regards, Courtyard by Marriott Hotel Kuwait Management Courtyard by Marriott Hotel Kuwait Management

10/10 Excellent

Y

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel Spacious room Friendly staff Conviniant location
Stayed 1 night in Dec 2018
Response from Courtyard by Marriott Kuwait Hotel on Jan 2, 2019
Dear Y, Thank you for taking the time to review Courtyard by Marriott Kuwait City Hotel, following your recent stay. It is a pleasure to learn that you enjoyed the location and services provided in addition to the spacious well-equipped room. We hope to welcome you again. Kind Regards Courtyard by Marriott Hotel Kuwait Management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location and service
Stayed 1 night in Dec 2018
Response from Courtyard by Marriott Kuwait City on Dec 12, 2018
Dear Guest, Thank you for taking the time to review Courtyard by Marriott Kuwait City Hotel, following your recent stay. It is a pleasure to learn that you enjoyed the location and services provided including the warm welcome. We hope to welcome you again. Kind Regards, Courtyard by Marriott Kuwait City Management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2018
Response from Courtyard by Marriott Kuwait Hotel on Nov 12, 2018
Dear Anonymous, Thank you for taking the time to review Courtyard by Marriott Kuwait City Hotel, following your recent stay. It is a pleasure to learn that you enjoyed your stay. We hope to welcome you again. Kind Regards, George Aoun Cluster General Manager Marriott Hotels Kuwait

8/10 Good

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from Courtyard by Marriott Kuwait Hotel on Sep 26, 2018
Dear Jordan, Thank you for sharing your review. It is a pleasure to learn that your overall stay was nice. We hope to welcome you again Kind Regards, George Aoun Cluster General Manager Marriott Hotels Kuwait

10/10 Excellent

OM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4 mins away on foot from Al-Hamra Tower and a spacious room
Stayed 1 night in Jul 2018
Response from Kuwait Marriott Hotels Management on Jul 25, 2018
Dear Om, Thank you for taking the time to write this review following your recent stay at the Courtyard by Marriott Kuwait City Hotel. It is a pleasure to learn that you enjoyed the location of the hotel and the proximity to offices and mall, including Hamra Towers. We hope to welcome you again. Kind Regards, George Aoun Cluster General Manager Marriott Hotels Kuwait

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient, clean, close to many areas and the park. Breakfast buffet wasn't much but great other than that!
Stayed 2 nights in Apr 2018
Response from Courtyard by Marriott Kuwait on Apr 25, 2018
Dear Anonymous, Thank you for taking the time to review Courtyard by Marriott Kuwait City Hotel. It is a pleasure to learn that you enjoyed your stay. We appreciate your positive feedback about the location of the hotel. Your comments about the breakfast buffet is noted, I would like to inform you that our complimentary breakfast buffet it among the well-received services by our guests. However, your comment is shared with the Chef for further improvements. We hope to welcome you again. Kind Regards, George Aoun Cluster General Manager Marriott Hotels Kuwait

6/10 Okay

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Great service, be careful of room selection.
I was firstly put in a room where anyone walking from the swimming pool could look directly in my room from less than a meter away. The windows were not even tinted. I couldn't even get changed without people being able to see me. I requested a room change and this was dealt with swiftly, the service was great. I am just shocked a room like this even exists in a Marriott, let alone that I paid extra for a business room. If the hotel was full I would of requested a refund on the spot and moved hotels.
Response from Management Courtyard by Marriott Kuwait on Apr 3, 2018
Dear Philip, Thank you for taking the time to write this review. We are happy that you like the services provided. It is disappointing to learn that the room was not up to your expectation and caused inconvenience to you. Your comments about the tint of the window is noted and will be shared with the concerned department. It is never our intent to disappoint our guests or deliver anything less than the best service. We hope to welcome you again. Best Regards George Aoun Cluster General Manager Marriott Hotels Kuwait

8/10 Good

Jassim

Liked: Cleanliness, staff & service, property conditions & facilities
It was great and hope to visit again
Response from Courtyard by Marriott Kuwait Hotel on Jan 7, 2018
Dear Jassim , Thank you for sharing your review following your recent stay at the Courtyard by Marriott Kuwait hotel. It is a pleasure to learn that your overall stay was great. We hope to welcome you again Kind Regards, George Aoun Cluster General Manager Marriott Hotels Kuwait

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2017
Dear Valued Guest, Thank you for taking the time to rate our hotel. We hope your stay with Courtyard by Marriott Kuwait Hotel was memorable. We hope to welcome you again. Best Regards, George Aoun Cluster General Manager Marriott Hotels Kuwait

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Quite poor
The most basic hotel room at a premium price. The hotel is quite old. Horrible breakfast buffet. How can you get an omelette wrong!!!!
Stayed 2 nights in Nov 2017
Response from Courtyard Management Kuwait on Nov 26, 2017
Dear Valued Guest, Thank you for taking the time to write this review. We highly regret the inconvenience caused due to our short coming of the services at the breakfast buffet, please be informed that we have shared your comments with the concerned department for necessary actions. We would like to inform you that the rates are set as per the market price for similar category hotels in Kuwait. We are happy to inform you that the hotel is undergoing a soft refurbishment and we hope our guests will enjoy the new changes. We hope to welcome you again. Best Regards George Aoun Cluster General Manager Marriott Hotels Kuwait

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I loved this place and would always come back. Very recommended for families and business travelers.
Stayed 2 nights in Oct 2017
Response from Courtyard by Marriott Kuwait on Nov 2, 2017
Dear Valued Guest, Thank you for taking the time to write this review and the word of recommendation. We are happy to know your stay was nice and you enjoyed it. We hope to welcome you again. Best Regards, George Aoun Cluster General Manager Marriott Hotels Kuwait

10/10 Excellent

Haitham, Khobar, Saudi Arabia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is located in an excellent area and connected to a shopping mall. Rooms are spacious and clean.
Stayed 2 nights in Oct 2017
Response from Courtyard by Marriott Kuwait Hotel on Nov 2, 2017
Dear Haitham, Greetings from Courtyard by Marriott Kuwait City Hotel. We are delighted to know that you enjoyed the spacious and clean room. Thank you for appreciating the location of the hotel and the direct access to Arraya Shopping center, as that is among our best features. We hope to welcome you again. Best Regards George Aoun Cluster General Manager Marriott Hotels Kuwait

8/10 Good

Amit

Liked: Cleanliness, staff & service, property conditions & facilities
Good option
i have stayed at this hotel many times. Check in was good, room is decent size, good bathroom, good bed. However, when I walked into the room it was set at 4C - it was so cold, that i could see my breath. It was late and I was too tired to change room, so I turned up the heating to full blast and then after about 30 mins, the room temperature normalised. Crazy given that it was 40-50C outside. Aside from this it was a pleasant stay. Breakfast is excellent and WIFI is good. One of the phones in my room was not working and I would prefer more English speaking channels on the TV. All in all, this is a good option for someone wanting to stay in this area.
Stayed 1 night in Aug 2017
Dear Amit, Thank you for taking the time to review your stay and for choosing Courtyard by Marriott Kuwait City Hotel. We really appreciate your feedback concerning the many positive elements of your stay, especially the check-in procedure, room and the amenities, the breakfast and the complimentary WIFI. We would like to apologize for the inconvenience caused to you, because of the room temperature and for the lack of English channels on the TV. Please be informed that we have passed your comments to the concern department for the necessary actions to be taken. We hope to welcome you again, Best Regards, George Aoun Cluster General Manager Marriott Hotels Kuwait